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Weekly reports - looking back...
Information for the week ending September 2nd, 2010...
Marketers use social media to deepen loyalty
Jewel-Osco adds continuity scheme to loyalty card
Brands failing to work with social media advocates
Bad customer experiences leave a trail online
Youth is more receptive to direct mail
OfficeMax supports loyalty with iPhone app
Coalition Loyalty Programmes: the who, why, and how big?, by By Peter Clark (co-author, The Loyalty Guide)
The 15 business benefits of a loyalty initiative, by Peter Clark (Editor, The Wise Marketer & The Loyalty Guide)
How data will underpin 'next gen marketing'
Aeroplan offers miles for Fairmont redemptions
Retail marketers not making enough of mobile
Starwood partners up with Rapid Rewards
Read the marketing and loyalty reports for this week
Information for the week ending August 26th, 2010...
Investor loyalty depends on marketing relevance
Hilton becomes official partner for Little League
Affiliate marketing sales to hit £4.6bn in 2010
Nectar Italia grows to reach 5m members
Social loyalty scheme rewards brand ambassadors
Air New Zealand partners up with Fly Buys
Only 20% of shoppers found to be brand loyal
Churn rates of US's main wireless carriers
Starbucks boosts brand with wi-fi content
Report summarises retail loyalty card landscape
Read the marketing and loyalty reports for this week
Information for the week ending August 19th, 2010...
Virgin airline brands combine loyalty rewards
Shoppers Optimum celebrates 10th anniversary
Prepaid cards to reward better teachers
SPG adds Element & Aloft rewards
VOC initiatives need better customer data
British Gas relaunches Green school rewards
Building consumer engagement the social way
Mall Networks rebrands after record year
Points.com revamps web site and offerings
UK fair trade snack firm starts couponing
Read the marketing and loyalty reports for this week
Information for the week ending August 12th, 2010...
Air NZ Starfish Card offers local rewards
Retailers 3.0 are leading marketing transformation
Why customer satisfaction surveys are essential
McCain's turns CRM initiative multi-channel
Maximiles buys online consumer panelist
Hilton HHonors rewards its Elite with fast internet
Payback promotion celebrates 10th birthday
QuickTrip Rewards adds affinity debit card
CA Pizza Kitchen offers loyalty rewards
Hilton satisfies mid-scale & long-term guests
Read the marketing and loyalty reports for this week
Information for the week ending August 5th, 2010...
Canadian loyalty falls prey to pricing
Kroger expands fuel-rewards opportunities
Retailers face a nightmare before Christmas
TrueBlue rewards discount holiday buyers
IHG extends Priority Club features & rewards
eBucks members spend 51m points on fuel
Virgin America adds new in-flight luxuries
Talbots asks customers to share their wisdom
Email battles social networks for consumers' attention
GreenSaver becomes Air Miles Canada partner
Read the marketing and loyalty reports for this week
Information for the week ending July 29th, 2010...
Social network profiles help explain brand choices
HSBC Middle East enhances Air Miles rewards
Travelex launches prepaid card with Air Miles
JetBlue opens online earn mall for TrueBlue members
Sears & Kmart combine chance, charity & rewards
Wyndham offers 80+ rewards to travellers in China
E-shopping booms as consumer shop smarter
LoyaltyMatch launches social loyalty rewards platform
Incentive industry increasingly optimistic in 2010
MLB MasterCard offers fans Priceless Perks
Nectar awards points for Yahoo shopping searches
Read the marketing and loyalty reports for this week
Information for the week ending July 22nd, 2010...
Recession-smart shoppers redefine their loyalty
Cardmobili m-loyalty app launched in North America
Vesdia signs new reward network partners
Winn-Dixie adds mag-stripe to loyalty card
Shoppers return with a more upbeat economy
Delta and GOL to share loyalty benefits
Companies not doing enough for loyalty, study finds
Best Western joins the Payback programme
RecycleBank's rewards head for Mississippi
Consumers tap into Facebook recommender app
Read the marketing and loyalty reports for this week
Information for the week ending July 15th, 2010...
Loyalty marketing with fickle teens & 'tweens
HHonors doubles its rewards for the summer
British retailers forced to fight based on price
Air China adds mileage to ticket purchases
Brands must provide customers with a online voice
JetBlue launches 'rewards awareness' programme
Hotels.com launches Welcome Rewards scheme in UK
Medical charity launches affinity debit card
E-briefing illuminates stronger e-mail marketing
Consumer email dips as new e-channels rise
Read the marketing and loyalty reports for this week
Information for the week ending July 8th, 2010...
Bridging the real-world/social media loyalty gap
Canadians rewarded for caring for their health
Air Miles UK joins the Points.com exchange
Aegean Airlines expands loyalty footprint
Youth cards are a growing marketing opportunity
FlyBuys launches iPhone loyalty app
iPhone app could replace plastic loyalty cards
Athletes for Africa joins Aeroplan Beyond Miles
Mothers spurn social & mobile coupons
GiftCards.com launches corporate rewards arm
Read the marketing and loyalty reports for this week
Information for the week ending July 1st, 2010...
Brand loyalty evaporates with 'out of stocks'
More Air Miles for power-conscious Ontarians
Green issues to return with economic recovery
Carlson Marketing launches mobile Instant Rewards
E-marketing's value goes way beyond the inbox
Mall Networks and Colloquy team up
What drives different levels of customer loyalty?
Pit-Stop workshops to offer Payback points
Study identifies latest mobile customer segments
CMOs need to understand customer engagement
Read the marketing and loyalty reports for this week
Information for the week ending June 24th, 2010...
E-marketing links customer desires and behaviours
Nectar rises to UK 'emergency budget' challenge
Shoppers want to 'channel hop' as they shop
Sabre unveils 'loyalty driver' for travel agents
Japan Green Stamp programme goes digital
HMV Canada launches new loyalty programme
Top ten ways to improve a loyalty scheme
French retailers move loyalty schemes to NFC
FSI customer relationships suffer from irrelevance
Study cites employee rewards best practices
Read the marketing and loyalty reports for this week
Information for the week ending June 17th, 2010...
CPGs should go direct-to-consumer, Carlson says
PTC extends B2B loyalty with HP partnership
Consumers explain how marketing should work
NFL announces new rewards credit cards
Expo focuses on the human aspect of loyalty
Wyndham Rewards offers summer discounts
Payback takes controlling stake in i-Mint
Amtrak extends Points.com loyalty partnership
50% of broadband customers have churned
Mobile telco loyalty platform expands again
Read the marketing and loyalty reports for this week
Information for the week ending June 10th, 2010...
Poor customer experience causing churn epidemic
SkyMiles eliminates redemption fees
Marketers boost paid search & SEO budgets
Capital One Bank to make 26 'mile millionaires'
CPG sites show more promise than social media
Who took the top 2010 Engagement Awards?
The changing face(book) of customer service
Mall Networks enhances shopper analytics
Targeted emails lead to 13% more engagement
Affinion buys Connexions for better travel rewards
Read the marketing and loyalty reports for this week
Information for the week ending June 3rd, 2010...
Well-off consumers tend to use more coupons
Whirlpool partners with Air Miles Canada
Seawings offers new tourist travel rewards
Sainsbury's to offer triple Nectar points
New online gaming reward currency starts well
Giant Eagle offers food perks for filling up
Retailers can still improve their e-marketing ROI
RTK travel agencies offer some Payback
Chase business cards to offer Easy Savings
Brands 'happier to talk to consumers', study finds
Read the marketing and loyalty reports for this week
Information for the week ending May 27th, 2010...
It's loyalty, but not from the customer's viewpoint
Rewards turn green with new ethical programme
New loyalty scheme for 'one of a kind' hotels
Fitness First launches trainer loyalty scheme
AirBaltic launches flexible online rewards shop
Priority Club Rewards to offer Hotels Anywhere
Social media reshapes customer engagement
Frontier ends FFP partnership with AirTran
Travel firms losing customers through bad email
Loyalty leaders programme starts off well
Read the marketing and loyalty reports for this week
Information for the week ending May 20th, 2010...
Loyalty data saved retailers from recession
Women business owners ignoring loyalty
UK retailers missing new e-marketing tricks
CVS Caremark gets analytical with LMG I&C
Loyalty credit cards heading for fees
Webloyalty signs Wizz Air partnership
20 years of loyalty innovations examined
Fly Buys offers free music at bus shelters
Travel incentives boost staff performance
77% join Belle Tire's mobile loyalty scheme
Read the marketing and loyalty reports for this week
Information for the week ending May 13th, 2010...
Consumer brand loyalty still falling
Toyota still leads in US car loyalty
Low-cost airlines can benefit from loyalty
NGC to offer prepaid Amex reward cards
Big brands failing their multi-channel customers
Depot extends Payback partnership until 2015
Ten major online marketing trends for 2010
Big Y targets promotions using loyalty data
Consumers say customer service has declined
IHG's mobile app generates US$1m a month
Read the marketing and loyalty reports for this week
Information for the week ending May 6th, 2010...
New focus on marketing performance management
Free shipping for loyal B&N customers
Consumers are becoming less loyal, more rational
Hilton joins JetBlue's TrueBlue programme
PayBack launches mobile loyalty app
Fly Buys NZ retailers to benefit from new analytics
Starwood launches loyalty-based Amex card
PayBack & Ford offer big bonuses on new cars
Loyalty Expo to highlight holistic loyalty concepts
Vivotech and Taggo to simplify loyalty enrolment
Read the marketing and loyalty reports for this week
Information for the week ending April 29th, 2010...
Retail loyalty doesn't always depend on a card
UK hotel introduces contactless loyalty card
Value-adds increasingly help build loyalty
Office Depot offers 100% in Green rewards
Rite Aid launches loyalty programme
Carlson unveils recycled plastic loyalty card
Retail banks' loyalty declines further
Aeroplan's 40% match for members' carbon offsets
Attitudinal targeting is now 'more effective'
AAdvantage offers transcontinental bonus
Read the marketing and loyalty reports for this week
Information for the week ending April 22nd, 2010...
Loyalty mirrors human relationships - or does it?
Best Western offers summer travel reward
Green marketing: put the primary benefits first
Programme rewards internet radio listeners
Digital production aids customer engagement
Eurostar launches new loyalty programme
Three steps for a successful CRM strategy
Aeroplan adds 'Money Can't Buy' rewards
Why employees should be segmented, too
TAM and Continental FFPs partner up
Read the marketing and loyalty reports for this week
Information for the week ending April 15th, 2010...
Loyalty programmes: what works and what doesn't
Qantas launches rewards credit card
Customer data is vital to cross-channel loyalty
OK Tires joins the Aeroplan programme
Top performers seeing 91% customer retention
HHonors offers 'Faster ways to free stays'
E-mail strategies to boost customer engagement
Credit card reward caps are very unpopular
Why Australians still can't switch banks
Digital marketing depends on domain rights
Read the marketing and loyalty reports for this week
Information for the week ending April 8th, 2010...
Groceries still key to loyalty scheme success
New rewards programme from Sega Games
Top ten 'voice of the customer' best practices
Macy's launches co-branded Amex card
Price becomes loyalty driver for US retailers
House of Fraser launches PayPal payments
Real-time location marketing: a new loyalty technique?
Delta SkyMiles signs six new partners
Customer service trumps call centre efficiency
Visions Electronics renews with Air Miles Canada
Read the marketing and loyalty reports for this week
Information for the week ending April 1st, 2010...
Social media to support customer loyalty strategy
CardStar puts 6 loyalty memberships on a card
FNB brings PayPal to South African consumers
Channel engagement linked to higher sales
Trigger marketing keeps customers engaged
Enhanced Amex Air Miles card launched
Consumers demand greater value and service
BMR Le Groupe launches loyalty scheme
Who took the top Travel Marketing Awards?
National Gift Card adds four incentive partners
Read the marketing and loyalty reports for this week
Information for the week ending March 25th, 2010...
New multi-industry NPS benchmarks published
Club Yogi Rewards celebrates first anniversary
Sales from social networks still a challenge?
Hilton HHonors signs up 25-millionth member
New contactless smartcard loyalty schemes
Auto service franchise joins Fly Buys NZ
Factors driving digital marketing success
Vesdia and AMC Theatres team up
Customers who web-chat tend to buy more
Webloyalty expands operations into Germany
Read the marketing and loyalty reports for this week
Information for the week ending March 18th, 2010...
Community/rewards hybrid loyalty scheme launched
Campus Dough cards to help university students
How and why Barclaycard came back to loyalty
Loyalty bonuses at Carlson Country Inns & Suites
How email marketing aids social media strategies
Christopher & Banks launches loyalty scheme
Only retail improves multichannel experiences
Air Miles division encourages social responsibility
Smartphone users more loyal to their network
Integra Tire & Auto joins Aeroplan & Futura Rewards
Read the marketing and loyalty reports for this week
Information for the week ending March 11th, 2010...
Nectar UK simplifies the redemption process
UK electrical supplier launches loyalty scheme
Virgin adds more flexibility to its Elevate FFP
Sprint enhances its loyalty scheme
Telecoms customers want love, not discounts
eBucks offers points for reading mobile ads
Marketing ROI still lagging without data analysis
Ex-Colloquy thought leader moves to Aeroplan
Customers may be engaged, but what about you?
Meeting Rewards expands to Latin America
Read the marketing and loyalty reports for this week
Information for the week ending March 4th, 2010...
Travel loyalty schemes counter lower revenues
FlyBuys reports surge in memberships
RightNow urges more social customer experiences
Air Miles drives Can$352,000 donation to Haiti
Carrefour customers choose their own offers
NPower offers Barclaycard Freedom incentives
Do social networks hold the key to customer insight?
Nestle signs up as Aeroplan points-issuer
Customer service is key word-of-mouth driver
Digital coupons far outpacing newspaper coupons
Read the marketing and loyalty reports for this week
Information for the week ending February 25th, 2010...
Facebook 'fan pages' increase psychological loyalty
Best Western to instantly match other elite statuses
Emotional customer connections create more value
Tesco Clubcard doubles points for 15th birthday
Incentives industry 'cautiously optimistic' for 2010
Amtrak Rewards signs Wirefly as new partner
WOMMA suggests new social media guidelines
Budget renews contract with Air Miles Canada
Upbeat economy focuses marketers on acquisition
Barclaycard announces first Freedom partners
Read the marketing and loyalty reports for this week
Information for the week ending February 18th, 2010...
Engagement seen as key to brand survival
Triple rewards for Best Western frequent guests
Why does the British consumer refuse to defect?
The 16 business benefits of monitoring CLV
eBay & RecycleBank reward Green customers
Digital marketing budgets up 17% in 2010
Fly Buys NZ partners with Universal Music
The 16 business benefits of Customer Lifetime Value, by Peter Clark
The hidden side of Australia's loyalty cards
Many UK retailers still ignoring social media
eBucks redemptions buck the retail decline
One bad call centre experience makes 68% defect
Read the marketing and loyalty reports for this week
Information for the week ending February 11th, 2010...
Full launch details of Nectar Italia
Riyad Bank launches new loyalty scheme
Nectar... details of the UK coalition loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Top ten online retail strategies for 2010
Payback offers more points for Winter golds
Context is now the key to mobile marketing
American Airlines expands cargo loyalty scheme
Five value-driving loyalty trends for 2010
Reward Paths & Baesman form loyalty alliance
Indian loyalty scheme enrols 67m in one year
US coupon usage rising for first time since 1992
Read the marketing and loyalty reports for this week
Information for the week ending February 4th, 2010...
Loyalty schemes seen as 'recession busters'
Banks slowing churn with gifts, not cash
Chip-based Barclaycard Freedom to launch in March
Retail 3.0 developer signs another new partner
Nectar... details of the UK coalition loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Creating and growing a loyalty scheme - what to find out, and how, by Peter Clark (co-author, The Loyalty Guide)
Marketing budgets aren't very stretchy - or are they?, by Peter Clark (Co-Editor, The Wise Marketer)
The 30 major factors behind a successful customer loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Coalition Loyalty Programmes: the who, why, and how big?, by By Peter Clark (co-author, The Loyalty Guide)
Retail Pricing Strategies: their impact on customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Best Customer Marketing: building long-lasting customer profitability, by Peter Clark (co-author, The Loyalty Guide)
Linking customer lifetime value, loyalty, and profitability, by By Peter Clark (co-author, The Loyalty Guide)
The 22 major factors that will shape the future of customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
The impact of multiple channels on customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
An overview of supermarket & grocery loyalty programmes around the world, by Peter Clark (co-author, The Loyalty Guide - www.theloyaltyguide.com)
The 6 key factors that influence customer loyalty, by Peter Clark (Co-author, The Loyalty Guide reports)
Top 20 attitudes of today's best loyalty marketers, by Peter Clark (Editor, The Wise Marketer & The Loyalty Guide)
The Loyalty Guide 4: New for 2010 and beyond - the complete report on customer loyalty & engagement theory, principles, methods, strategies, global best practice and case studies..., by Peter Clark, Robin Clark
Loyalty rewards still not engaging enough?
Points.com expands its partnerships
Small retailers turn to coalitions for salvation
Loylogic develops customised loyalty e-mall
Amex to help merchants with loyalty schemes
Credit card users ignoring merchant discounts
Read the marketing and loyalty reports for this week
Information for the week ending January 28th, 2010...
How retailers can benefit from social media
Tesco Clubcard's Christmas redemptions up 34m
SPC brings youth loyalty to US retail chains
Can you really tame the search-and-switch customer?
Retailers need online+offline marketing strategy
Aeroplan donates 2m miles for carbon offets
2010's renewed focus on social media marketing
TXU Energy gives US$27m in cash-back rewards
Kobie unveils discounted online gift card mall
FlexPerks Visa named 'best travel perks card'
Read the marketing and loyalty reports for this week
Information for the week ending January 21st, 2010...
The four humours of B2B marketing (2.0, that is)
Aeroplan encourages Haiti relief donations
Consumers more engaged by machines than agents
Hilton HHonors offers one free night for four
Mobile popularity behind new m-loyalty platform
Item layaway feature added to bill payment kiosks
NFC nearing commercial deployment, experts say
Points.com tells how to become a "million-miler"
Starwood multiplies points for longer-term guests
Employee engagement rises during recession
Read the marketing and loyalty reports for this week
Information for the week ending January 14th, 2010...
Large retailers break holiday satisfaction records
Marriott Rewards offers triple FFP mileage
Listen, learn, and avoid consumer boycotts
Puerto Rico: Office Depot unveils loyalty scheme
Best practices for customer/employee interactions
Discover card offers year-long sweepstake
Customer engagement takes 2-way talk
TAP reduces mileage liability with cheap tickets
Social media: the new engagement frontier
Reducing retail returns & increasing satisfaction
Read the marketing and loyalty reports for this week
Information for the week ending January 7th, 2010...
Key marketing trends forecast for 2010
Mobile app links gift cards & loyalty points
Critical insights lost through 'no-reply' emails
Sentiment Analysis offers social media insight
E-tail to take over from retail in 2020?
American Airlines & GOL enhance FFP relationship
Top 12 loyalty marketing trends for 2010
Payback & BetterPlace partner for charity donations
How supplier relationships affect customer loyalty
New platform offers relationship-building rebates
Read the marketing and loyalty reports for this week
Information for the week ending December 31st, 2009...
Aeroplan reports increasing charity donations
Sea Miles expands mileage redemption options
Dedicated account managers boost B2B satisfaction
Chase partners with Facebook for charity votes
Awards highlight smartest predictive analytics
Online voucher codes helping to boost sales
Holiday bonuses don't build staff loyalty
'Cash for Clunkers' damaged US car owners' loyalty
Study reveals what drives car owner loyalty
Brussels Airlines joins Aeroplan
Read the marketing and loyalty reports for this week
Information for the week ending December 24th, 2009...
Points.com rolls out B2B loyalty technology
Triple points for Choice Privileges members
Amex to sell insights from cardholder data
EA offers rewards-based prepaid debit card
Shopping behaviour forecast 'lower than 2008'
Amex & Dunkin' Donuts launch incentive scheme
Is airline & hotel loyalty missing the mark?
MSC to offer Aeroplan miles for cruises
Shoppers disappointed with Cyber Monday
Enterprise engagement info portal launched
Read the marketing and loyalty reports for this week
Information for the week ending December 17th, 2009...
Loyalty holds the answer to 'supermarket slippage'
Aeroplan eStore launches gift card boutique
Britons still keen on credit card rewards
Fly Buys e-stores signs 12 retail partners
Insights from Cards & Payments 2009
South Africa: eBucks to offer fuel reward
Top 10% of customers account for 40% of sales
Pita Pit launches gift card loyalty scheme
A new level of marketing subtlety: north or south?
Recession inspires new generation of savers
Read the marketing and loyalty reports for this week
Information for the week ending December 10th, 2009...
How to measure social media marketing ROI
Apollo Optik renews Payback partnership
Maximiles & MasterCard launch Dutch cashback scheme
RFID wristband enables coupons and rewards
E-retailers could gain more loyalty from their data
Jeanswest takes loyalty into the cloud
Benefits of a customer engagement strategy
Germans offered Payback points for eBay purchases
Online lead generation could revive retail sales
Social media overlooked for consumer evangelism
Read the marketing and loyalty reports for this week
Information for the week ending December 3rd, 2009...
Social media marketing to grow in 2010
Ultimate Rewards Mall offers holiday bonus
The 'Uber 11' rules of effective customer retention
UK to make email opt-ins a legal requirement?
Tomorrow's loyalty strategy is already here
British consumers head downmarket for groceries
Loylogic unveils iPhone app for loyalty redemptions
BAA airport shops to offer Miles & More
Knowing the customer is critical in a recession
Wells Fargo launches loyalty e-shopping mall
Affluent 'more hopeful' but recession isn't over
Read the marketing and loyalty reports for this week
Information for the week ending November 26th, 2009...
Online coupon marketing trends are positive
Win-Win adds three Deluxe Dining rewards
Sears and Kmart launch new rewards card
Four recession-driven consumer segments found
Real-time PoS loyalty redemptions for Australia
Fly Buys NZ reports 5 millionth redemption
How customer engagement goes far beyond CRM
Lowes sends loyalty discounts by SMS
RFID sticker turns cellphones into loyalty cards
Coalitions 'the next big thing' in US marketing?
Dunnhumby heads for Canada with Metro
Select Guest offers new members double points
British shoppers are least loyal, most price-aware
One-in-three want mobile loyalty schemes
Read the marketing and loyalty reports for this week
Information for the week ending November 19th, 2009...
Top ten internet retail trends for 2010
Air Miles Canada adds Best Western as sponsor
TrueBlue frequent flyer programme revamped
MoneyGram Rewards expands into Canada
Top ten marketing media trends for 2010
Choice Privileges reports on growth in 2009
Online loyalty 'best with a personal discount'
Kia Canada launches owner loyalty scheme
Gift card usage increasing again, at last
Brand Keys launches Spanish brand loyalty index
Read the marketing and loyalty reports for this week
Information for the week ending November 12th, 2009...
Most consumers will swap brands for a good cause
BP joins Fuelperks rewards programme
Digital consumer trends for marketers in 2010
eBucks reaches R1 billion in redemptions
Study finds high loyalty to European mobile operators
Radio station offers advertisers Aeroplan miles
BA Miles extends its US footprint with Chase
Carlson Marketing offers PayPal reward options
Social media: New rules of engagement?
Atlanta pilots loyalty programme for recyclers
Read the marketing and loyalty reports for this week
Information for the week ending November 5th, 2009...
Integrated marketing trends for 2010
Bank of Valetta launches loyalty programme
Marketers to gain by cloning loyal customers
Groupe Aeroplan to buy up Carlson Marketing
Continental Arlines joins Star Alliance
Rewards to help the poor help themselves
New Starbucks loyalty scheme consolidates others
How the best-in-class achieve 91% customer retention
FFP breakage 'more than GDP of most countries'?
Who's not loyal to their mobile service, and why?
Chat & self service strengthen e-tail experience
Read the marketing and loyalty reports for this week
Information for the week ending October 29th, 2009...
FFPs not meeting members' needs & desires
Rapid Rewards adds two Las Vegas resorts
Rewards aggregator to benefit loyal Australians
Social Media Marketing Council opens doors
The top 20 attitudes of successful loyalty marketers
Best Western joins Canada's Air Miles
Canadian Air Miles operator buys into Dotz
Debenhams Beauty loyalty card wins award
Top 20 attitudes of today's best loyalty marketers, by Peter Clark (Editor, The Wise Marketer & The Loyalty Guide)
Case study: Iceland's Bonus Card improves insight
SPG comes to iPhone, Twitter & Facebook
Read the marketing and loyalty reports for this week
Information for the week ending October 22nd, 2009...
Retail 3.0 redefines retail customer intelligence
Air NZ adds Airpoints Dollars banking partners
Airlines' main challenge lies with loyalty efforts
American Eagle A-List signs millionth member
E-retail problems shared with peers, not brands
Esso renews Aeroplan loyalty partnership
One in four consumers less brand loyal in 2009
HHonors adds new bonus for repeat guests
Competitive advantage to depend on pattern-spotting?
Can honest online reviews increase buyer loyalty?
Read the marketing and loyalty reports for this week
Information for the week ending October 15th, 2009...
Social media's role in customer engagement identified
Payback launches rewarding Maestro card
Coupon web sites more popular with the wealthy
Marketers forced to rethink customer engagement
Air Miles UK reports on 21 years of progress
Mobile & GPS lead to Canadian Air Miles benefits
Consumers seeking more immediate rewards
Tesco Clubcard celebrates 16-millionth UK member
Social media is boosting customer engagement
Thank You Network offers Sony music downloads
Read the marketing and loyalty reports for this week
Information for the week ending October 8th, 2009...
Trust & transparency are keys to loyalty, says Asda
Mileage Plus adds new travel redemption options
Aeroplan unveils 'miles maximizer' for winter
Discounts weaved into natural search results
How to drive engagement with smarter loyalty rewards
Aeroplan signs up Rexall drug stores
Ten brand & marketing trends for 2010
New NFC system provides immediate rewards
Mobile operators are losing 25% of retail sales
Is intelligent self service a future driver of loyalty?
Read the marketing and loyalty reports for this week
Information for the week ending October 1st, 2009...
7 ways to gain value from customer data
Payback doubles points for children in need
Recession marketing strategies reviewed
Diversity set to drive loyalty at the fuel pump
SMBs still fail at e-marketing despite recession
Canadians rewarded with Air Miles for 'buying green'
Channel choice starts 'customer loyalty chain'
Carlson Hotels doubles points for December
Banks show new gains in customer engagement
Canadian couple wins a million Air Miles
Read the marketing and loyalty reports for this week
Information for the week ending September 24th, 2009...
Loyalty platform integrates memberships with Facebook
Holland America starts cruise loyalty scheme
Battle grows for online brand reputation
Priority Club Rewards unveils 'Flights Anywhere'
E-retailers investing more in web interactions
Mobile Marketing Association opens in Germany
Payback confirms details of entry into Poland
Consumers defecting for discounts & BOGOFs
Social web's customer loyalty impact turns viral
Grass Roots America expands reward portfolio
Read the marketing and loyalty reports for this week
Information for the week ending September 17th, 2009...
Travel loyalty must 'go the extra mile'
sQuid card offers rewards at Pizza Hut
Brand loyalty trends challenge current thinking
Walmart & Ipiranga join Multiplus Fidelidade
Fraudsters pose as customers to 'steal' benefits
Consumers turning to coupons in downturn
Hotel loyalty heads for greater innovation
Nectar Business tells SMEs 'you Caan do it'
Food discounters fail to earn loyalty of converts
Budget pressures affect hotel guest satisfaction
Read the marketing and loyalty reports for this week
Information for the week ending September 10th, 2009...
Lifestyle data 'a key weakness' in many loyalty platforms
Two new promotions for AAdvantage members
More consumers defecting to private labels
eBucks signs new electronics retail partner
The virtual currency effect: a whole new economy
Magna Rewards adds six new members
Price 'a key driver' for recession shoppers
Dunnhumby expands Macy's partnership
Customers threaten defection over communications
Emerald Club members offered free rentals
Read the marketing and loyalty reports for this week
Information for the week ending September 3rd, 2009...
Marketing budgets are up, thanks to email's ROI
Gold Points offers 3 summer promotions
Sam's Club goes mobile with eValue offers
ThankYou Network adds Fandango rewards
Poor automated service a major source of churn
Consumers unimpressed by irrelevant offers
Sainsbury's sees credit card rewards declining
Loyalty World 2009 highlights effective strategies
DM should measure cost per sale, not per lead
FlyBuys launches a rewarding box office
Read the marketing and loyalty reports for this week
Information for the week ending August 27th, 2009...
Almost all Canadians use loyalty programmes
Sunoco launches new fuel rewards scheme
Xcelerator to add new dimension to loyalty?
Chase increases rewards & offers cashback
6 ways to retain credit-crunched customer loyalty
Wyndham goes golfing & signs new partner
Tesco doubles up Clubcard's loyalty points
Loyalty memberships soar despite irrelevance
E-retailers failing at e-marketing, study finds
Most consumers will defect over banking data loss
Read the marketing and loyalty reports for this week
Information for the week ending August 20th, 2009...
Loyalty scheme messages 'not engaging enough'
My Golf Rewards heads for North America
Rexall & Rexall Plus sign up with Aeroplan
Value now driving 64% of shopping decisions
BA & Amex update their rewarding partnership
Best Western UK to drive more loyalty online
Lowes adds digital offers to its loyalty card
Starwood adds bonus points at 500 properties
Green marketing comes into its own at last
UK consumers offered Air Miles for old phones
E-tail spending impacted by 'web stress'
Vodafone unveils pay-as-you-go loyalty scheme
Canada's Highway 407 offers new rewards
Read the marketing and loyalty reports for this week
Information for the week ending August 13th, 2009...
Building loyalty in unconventional markets
Priority Club banks on members' best ideas
JetBlue revamps TrueBlue loyalty scheme
Four CPG strategies to maintain brand loyalty
Auto-repairer joins Aeroplan & Futura Rewards
Sears & Craftsman introduce loyalty scheme
Six alternatives to 'eco-label' marketing
In-store sampling has prolonged effect, study finds
United drops last minute fees for loyal flyers
Four key factors for channel partner loyalty
Fly Buys unveils real-time, paperless rewards
Integra Bank offers merchant-funded rewards
Wealthy consumers hunting for lower prices
Brand names important to consumers in downturn
Read the marketing and loyalty reports for this week
Information for the week ending August 6th, 2009...
Participation in travel loyalty schemes drops 31%
Just Energy extends TruCash rewards to Ontario
How retail promotions can build more loyalty
Pet retailer joins Aeroplan and Futura Rewards
How to strengthen customer relationships in a crisis
MoneyGram launches rewards scheme in Canada
WoM marketing worth US$3bn by 2013
Fly Buys operator extends customer insight
Bank customer loyalty still tied to service
Nectar extends IT contract with Savvis
Read the marketing and loyalty reports for this week
Information for the week ending July 30th, 2009...
Can airline loyalty schemes really generate income?
Resort guests to earn free flights for next stay
Travel loyalty to depend on lifestyle bundles?
BMO doubles Air Miles on new MasterCard
Combined channels provide best marketing results
Doc Popcorn launches mobile loyalty scheme
Strengths of merchant-funded rewards explained
Self-service expo to offer hands-on testing
MMA embraces the mobile affiliate marketer
Sprint expands Referral Rewards programme
Read the marketing and loyalty reports for this week
Information for the week ending July 23rd, 2009...
Hotels.com counters loyalty scheme shortcomings
Barclays India launches multi-channel loyalty scheme
Social CRM: a new generation of relationships?
Digital coupons go nationwide at Safeway USA
Shoppers hungry for greater CPG innovation
Aeroplan runs U2-themed loyalty promotion
7 key principles lead to highly loyal customers
Hilton offers progressive bonus points
Downturn not affecting new mothers, brand study finds
Older workers key to older customer loyalty
Multiplus Fidelidade adopts Oracle platform
Read the marketing and loyalty reports for this week
Information for the week ending July 16th, 2009...
Retail loyalty driven by 'wow factor', study finds
Flying Blue offers online mileage purchases
Western Union's loyalty goes prepaid
Seven profiles describe consumers in recession
Wyndham Rewards partners with PayBack
Choice Privileges adds charitable redemptions
Celebrity Cruises relaunches the Captain's Club
American Airlines & GOL to start reciprocating
Starwood Preferred Guests get summer bonus
New brand switching trends for the recession
Delta & Virgin Blue plan to join forces
Ford renews Nectar partnership
TV audience engagement to be measured online
FlyBuys loyalty points largely spent on bills
Read the marketing and loyalty reports for this week
Information for the week ending July 9th, 2009...
Loyalty scheme participation jumps nearly 20%
SkyMiles offers double flown miles for 2009
Advertising's long-term value rediscovered
Consumers bank on loyalty points for holidays
FFPs to spread from airlines to airports?
Air Miles reporting uplift thanks to recession
Aeroplan to launch Italian loyalty coalition
Continental Airlines joins the Points Exchange
Panic price offers lack consumer relevance
Hilton HHonors offers live concert tickets
Read the marketing and loyalty reports for this week
Information for the week ending July 2nd, 2009...
Case study: Customer-centric loyalty marketing
Best Western Rewards offers free hotel stays
Air Miles Canada sets up online community
Compass launches corporate cafe loyalty scheme
Relationships rule the wireless roost, study finds
Profile cloning helps multiply best customers
Retailers at risk from the 'anonymous customer'
TAM creates a network of loyalty schemes
E-printable coupons help reduce sales fatigue
Play.com launches rewards-based credit card
Read the marketing and loyalty reports for this week
Information for the week ending June 25th, 2009...
Who consumers trust most when 'going green'
Ikea rolls out instore self service kiosks for loyalty programme
Most UK firms still ignoring customer insights
Barclaycard plans UK retailer reward scheme
Expedia offers Nectar point redemptions
MoneyGram Rewards go to Europe & Canada
Shoppers balancing Green with convenience
SAS opens EuroBonus Shop with Loylogic
BA Miles improves companion voucher offering
Asian companies increase customer focus in downturn
Read the marketing and loyalty reports for this week
Information for the week ending June 18th, 2009...
Loyalty schemes critical to recession survival
Fly Buys signs two new points partners
US retailers top loyalty scheme member count
BI-based marketing rolls out at Green Hills
New channels aid loyal customer dialogue
Accor launches Global Rewards in US
Paper cites nine ways to retain customers
Aeroplan signs Samba Days as latest partner
B2B: 40% of happy clients now making referrals
ICF World Homes to offer TruCash Rewards
Read the marketing and loyalty reports for this week
Information for the week ending June 11th, 2009...
Brands missing loyal connection with e-mail
Mobile networks' rewards drive satisfaction
DMA launches free eco-tool for marketers
Food Lion rewards loyalty with coupons
Study identifies 'recession bounce-back' consumers
Chase launches Ultimate Rewards scheme
Stick-on RFID drives mobile rewards platform
Flagstar Bank launches new loyalty scheme
Advanced retail comes alive at Green Hills
Air Pacific & Alaska Airlines FFPs reciprocate
Read the marketing and loyalty reports for this week
Information for the week ending June 4th, 2009...
South Africans also seeking greater retail value
Carlson Hotels offers '1,000 points, 1,000 hotels'
Americans happier with imported vehicle brands
SeaMiles reports 24% increase in revenue
Canada's most trusted brands for 2009
GolfingCard members get rewards via cellphones
E-retail dissatisfaction hampers economic recovery
Webtrends suggests digital marketing metrics
DM timing more important than personalisation
US travel agents offered TruCash reward platform
Hilton HHonors announces summer rewards
Read the marketing and loyalty reports for this week
Information for the week ending May 28th, 2009...
Loyalty moving from marketing to engagement
Air Canada and Spanair to reciprocate
WestJet Vacations launches e-concierge service
i-Mint grows as coalition loyalty gains popularity
Givex unveils new touch-screen loyalty kiosk
GuestBridge unveils new guest loyalty platform
Seven ideas to stop marketing wastage
Homebase goes live with double Nectar points
AirTran partners with the Points Exchange
Consumers seek more value, not price wars
Curves to offer FlyBuys points for memberships
PayBack Plus relaunching with new benefits
New NPS benchmarks for cross-cultural B2B
USPS & Dunkin' Donuts join Easy Savings
Read the marketing and loyalty reports for this week
Information for the week ending May 21st, 2009...
Precima publishes top ten customer-centricity ideas
Qmiles card cuts redemption prices in half
Italy gets new payment card-based loyalty platform
Virgin Flying Club offers business centre access
Coupon response found in 'deep subconscious'
PureHMV loyalty scheme launces in UK
More fakes harming brands during recession
Double miles awarded for Alaska Airlines flights
90% of best-in-class retailers have loyalty schemes
Personalised online experiences drive loyalty
Read the marketing and loyalty reports for this week
Information for the week ending May 14th, 2009...
Brand protection finds favour during recession
Stop & Shop and Giant step up couponing
Price and time drive consumers to self-service
Air Miles UK moves with The Times
Brand loyalty now more important for teens
Sobeys adds Foodland to Air Miles in Canada
Tesco announces details of £150m Clubcard relaunch
Soft drink bottle caps become loyalty tokens
Marketers take customer community opportunity
Wealthy consumers name best luxury hotels
Read the marketing and loyalty reports for this week
Information for the week ending May 7th, 2009...
New focus on acquisition instead of retention?
Recession changing consumers' brand habits
India promises a fast-developing loyalty market
InterContinental partners with e-Rewards
Retail 3.0: what it is, and what it means to loyalty
UK supermarkets adopt 'switch and save' tactics
Starbucks Mexico launches m-coupon loyalty scheme
Mileage Plan takes top spot in 2009 Freddie Awards
How small businesses can gain from loyalty schemes
Search marketing still a popular option
PB launches 'web to mail' SME marketing service
Read the marketing and loyalty reports for this week
Information for the week ending April 30th, 2009...
Marketers still lack adequate performance metrics
New brands join Vesdia's reward network
Aeroplan adds more seats for flight redemptions
What's the current state of card-based loyalty?
LoyaltyMatch launches SaaS rewards platform
Auction-based loyalty scheme for movie-goers
Virgin Blue launches affiliate reward platform
US Bank upgrades WorldPerks card rewards
Canadians reveal favourite Air Miles rewards
Sizing the US loyalty market: the 2009 census
Tesco to relaunch its Clubcard loyalty scheme
Earth Day Canada joins Aeroplan Beyond Miles
Is US consumer confidence rebounding at last?
BSP Rewards to power DubLi's online mall
Read the marketing and loyalty reports for this week
Information for the week ending April 23rd, 2009...
Loyalty schemes likely to breed 'WOM champions'
US Airways extends Jumpstart loyalty promotion
Air Miles & BA launch loyalty management unit
Hilton HHonors and Rewards Network team up
Gift cards offer a way ahead for retailers
Starwood Preferred Guest adds weekend rewards
Air Miles Canada launches greener rewards
Hilton offers extra rewards for Spring
Visa rolls out retail m-payments in Malaysia
Social media & personalisation becoming critical
Read the marketing and loyalty reports for this week
Information for the week ending April 16th, 2009...
E-retailers need to 'fight smarter' for customer loyalty
Consumer Contact becomes Net Promoter partner
NPS reveals new focus on customer retention
CEOs turning to customer & employee retention
Social sites not really helping B2B marketing
GolfingCard rewards scheme for 2009 unveiled
Top retail customer loyalty pressures revealed
Engine trouble damages loyalty to car brands
Five e-mail marketing best practices for retailers
Vivotech & Eagle Eye launch NFC vouchers
Read the marketing and loyalty reports for this week
Information for the week ending April 9th, 2009...
Customer data is more than just a marketing tool
MyRecs offers even more personal e-shopping
Online bill payment boosts loyalty & profitability
Tesco customers to benefit from online self-help
Consumers now more likely to use online coupons
Conde Nast revamps e-shopping rewards
Three key marketing strategies for the recession
Rapid Rewards offers A-List status for 5 flights
Neolane & IBM help boost marketing effectiveness
Amex goes after Canadian small businesses
Read the marketing and loyalty reports for this week
Information for the week ending April 2nd, 2009...
Fly Buys to reward farmers for business loyalty
Aeroplan launches Spring bonus offers
Cashback more popular than miles or rebates
Frequent travellers value points more during downturn
Brands escape from multiples with wider intelligence
Marriott Rewards offers three nights for two
The time has come to rethink loyalty strategies
Delta offers triple miles toward elite status
Brands expected to help customers 'find the value'
Coca-Cola still has the most brand power
Read the marketing and loyalty reports for this week
Information for the week ending March 26th, 2009...
FDs to support marketers during the recession
Google & WPP award 11 grants for marketing
A busy time for Nectar: changes all round
Maritz and Accor Services team up in Europe
Study finds word-of-mouth's impact on loyalty
Shoppers Drug Mart launches rewards credit card
Email marketing 'crucial in the recession'
Fly Buys launches musical loyalty redemptions
Permission-based email aids loyalty to CPGs
Discontinued models damage car-buyer loyalty
Read the marketing and loyalty reports for this week
Information for the week ending March 19th, 2009...
High-tech firms still don't know their customers
iPoints signs iammoving.com as latest partner
Credit crunch is changing email marketing
Health provider launches new rewards scheme
Maritz unveils new POS rewards platform
PayBack identifies most at-risk consumer segments
DMA publishes first Bluetooth marketing guidelines
Nectar teams up with pop star for free music
Consumer values are key to brand loyalty
Inmar helps settle EZ-PIC paperless coupons
Read the marketing and loyalty reports for this week
Information for the week ending March 12th, 2009...
Being 'touchy feely' increases customer loyalty
Nortel adds channel partner loyalty incentives
Channel marketing needs more intelligence
Red Mango launches Club Mango loyalty scheme
Permission-based e-mail boosts retail loyalty
US coupon redemption rises 10% in a quarter
Four ways to lower the costs of a loyalty scheme
Sainsbury's offers bonus Nectar points online
Financial services e-mail can improve brand loyalty
Waitrose aims to engage more customers
Read the marketing and loyalty reports for this week
Information for the week ending March 5th, 2009...
How to recession-proof a loyalty programme
Consumers buy less as food prices rise
Tough times mean the customer is king once again
bmi adopts iFly for frequent flyer programme
Online response is critical to direct marketing
Auto dealer loyalty memberships reach 5m
DDM: the new key to e-marketing relevance?
Most FDs see loyalty as essential in a recession
Eco-consumerism not affected by poor economy
Clubcard to give Tesco the financial services edge?
Read the marketing and loyalty reports for this week
Information for the week ending February 26th, 2009...
E-retail loyalty may depend on smarter testing
Brands test in-store digital marketing tools
Membership Rewards keeps practicality in mind
New loyalty platform aims to engage customers
Lifestyle marketing may be key to luxury retail
Talbots expands Classic Awards scheme
Coupons found to have in-store stigma attached
Half of m-coupons redeemed by new customers
Answering the Ultimate Question: How Net Promoter Can Transform Your Business, by Richard Owen, Laura L. Brooks PhD
More affluence doesn't mean more for luxury retailers
SkyMiles offers 25,000 miles for five flights
Read the marketing and loyalty reports for this week
Information for the week ending February 19th, 2009...
How strong are Green customer relationships, really?
Billing makes 10% of telecom customers defect
Retailers still need better brand communication
More marketers ready for data integration
Mothers defect from pushy and unhelpful brands
HHonors & Amex offer premium rewards card
The future of customer loyalty: POS integration
Gold Points Plus members offered Spring bonus
Four ways to keep good employees engaged
TeamCard loyalty scheme bucks economic trend
Read the marketing and loyalty reports for this week
Information for the week ending February 12th, 2009...
How brands can empower loyal customers
Starwood Preferred Guest's 10th birthday promotion
New insights into the grocery shopper's mind
Real renews PayBack partnership up to 2015
The new demographic: Recession Shoppers
Do retail rewards have a future in the recession?
Reward scheme members make better advocates
FuelLinks joins the Points.com exchange
Outsourced gift cards 'a retail opportunity'
Valentine's Day bonus for 500 MyPoints members
Read the marketing and loyalty reports for this week
Information for the week ending February 5th, 2009...
How to increase customer retention in a recession
Loyalty Index tool to measure loyalty and commitment
Differentiating using smarter retail technology
Points giveaway for Aeroplan's 25th birthday
Points4Life seeks loyalty solution provider
Canadians get Air Miles for Yahoo! searches
Loyalty association launches web-based resource
Thanks Again offers fuel rewards with FuelLinks
Youth brands succeeding despite the recession
Retailers still not checking debt histories
Read the marketing and loyalty reports for this week
Information for the week ending January 29th, 2009...
Loyalty 2.0: linking loyalty to customers
BBA to market Red Carpet Alliance rewards system
Tips for engaging e-consumers the Web 2.0 way
Online social network for marketers launched
Wasteless marketing thanks to customer data analysis
Fund companies show poor Net Promoter scores
Recession could make 'Eco' the new 'Green'
Platform-independent retail loyalty system launched
Brand perception 'most important' in a recession
Kiosks enhance Fresh Grocer's loyalty scheme
Read the marketing and loyalty reports for this week
Information for the week ending January 22nd, 2009...
Retail strategies to counter the recession
Mercedes Club's US loyalty scheme to continue
US consumers reveal their retail spending plans
Best Western offers AAA membership as reward
UK grocery shoppers postpone the recession
Brands can benefit from the 'certainty principle'
Consumers seek self-service as they cut back
UK loyalty scheme angles for free fish
Social site helps companies address dissatisfaction
50 more Stop & Shops go 'scan-and-bag'
Read the marketing and loyalty reports for this week
Information for the week ending January 15th, 2009...
Employees reveal truths about their brands
Check-up service for retailers' co-branded cards
Maritz unveils new channel engagement strategy
Retailers increasingly turning to Facebook
Five ways to protect brands during a downturn
HHonors offers double Base Points worldwide
Retailers to benefit from shifting shopper behaviour
Starwood Preferred Guest offers birthday bonus
How vouchers could help counter the retail slump
Hawk customers to donate 10% to the USO
Read the marketing and loyalty reports for this week
Information for the week ending January 8th, 2009...
E-retail satisfaction shows tomorrow's winners & losers
Starwood helps loyal guests with airport security
Auto insurers lacking 'at risk' customer detection
Hudson's Bay Company continues with Air Miles
How employee engagement affects the bottom line
Corporate Rewards offers musical redemptions
How LG built a new brand in the mobile market
JetBlue adds extra rewards for pets that fly
Five stages in the breakdown of American consumerism
UK loyalty operators starting to go transpromo
Read the marketing and loyalty reports for this week
Information for the week ending January 1st, 2009...
Delighted customers aren't always the most loyal
Fly Buys redemptions up 35% year-on-year
Loyalty to catch consumers' attention in 2009
SAS appoints Loylogic to run rewards shop
Ten trends for frequent flyer programmes in 2009
Citibank's customer service still leads the way
UK offers retail loyalty points as health incentive
Fewer retailers increasing loyalty budgets
Tour firm benefits from cross-channel marketing
Grassroots movement aims to steer m-advertising
Read the marketing and loyalty reports for this week
Information for the week ending December 25th, 2008...
Gift cards less popular than gifts in 2008
Aeroplan trades 34m miles for green rewards
Maritz launches real-time POS loyalty platform
Qantas and Woolworths form loyalty alliance
Retailers' e-channel still failing on service
Sears Club Points redeemable for gift cards
Factors behind purchasing and loyalty in malls
Jet Airways & Emirates FFPs to reciprocate
Unsuitable CRM systems inhibit mobile relationships
Aeroplan signs War Child for Beyond Miles
Read the marketing and loyalty reports for this week
Information for the week ending December 18th, 2008...
Recession strains employee loyalty and ethics
Malina takes Russian loyalty award
New rewards platform for financial institutions
Free gift cards for Rite Aid shoppers
Study identifies credit/debit reward preferences
Aeroplan to accelerate Air Canada reward payments
Factors that drive online consumer reviews
Boston Pizza continues with Air Miles Canada
Cyber Monday produces mixed consumer feelings
Dividend Miles offers ID theft protection
Read the marketing and loyalty reports for this week
Information for the week ending December 11th, 2008...
Consumers to spend loyalty points on gifts
New loyalty platform for restaurants & retailers
General Mills to launch snack loyalty scheme
HHonors and SkyMiles launch winter promotion
Christmas shopping 'a big e-retail opportunity'
NPS book explains the process practically
Poor economy to drive better customer experiences
Amazon to redeem Citi's ThankYou Points
Retail kiosk payment preferences start to shift
Tommy Bahama launches guest loyalty scheme
Read the marketing and loyalty reports for this week
Information for the week ending December 4th, 2008...
Nine key loyalty & engagement trends for 2009
Shoppers expect to cut spending this holiday
LMG to offer retail insights in North America
Kaufhof and PayBack extend partnership
Focus on inbound customer contact points
Free dessert for TGI Friday's frequent diners
Customer engagement seen as key to survival
Consumers say they'll buy gift cards in downturn
Strategies for channel loyalty & reward schemes
Few companies acting on customer feedback
Jet Airways partners with United Airlines
Read the marketing and loyalty reports for this week
Information for the week ending November 27th, 2008...
Retailers to react to consumers' value demands
Marriott Rewards signs up 30 millionth member
Accor launches worldwide loyalty programme
How Nectar governs member data quality
Extra rewards set to drive 2008 holiday sales
iPoints launches its own points-based MasterCard
Which rewards will be popular this holiday season?
Focus on experience means competitive advantage
Service causes more customer churn than price
E-shopping loyalty scheme to support UNICEF
Asian hotel growth presents loyalty opportunities
Jet Airways offers India-London mileage bonus
Marketers encouraged to think psychologically
Women's holiday purchase drivers for 2008
Corporates offered flying incentive scheme
Book examines customer engagement tactics
Read the marketing and loyalty reports for this week
Information for the week ending November 20th, 2008...
Is behavioural science a key to luxury loyalty?
WOM and social media ethics guidelines reviewed
How holiday cards can help build client loyalty
UK's discount supermarkets benefit from downturn
Small non-profits turning to affinity credit cards
Consumers even less satisfied with car rentals
How 'digital diseases' are damaging e-retailers
Creditz to reward most friendly consumers
Virgin Media seeks more loyalty through NPS
Key consumer trends for an uncertain 2009
Priority Club Rewards joins the Points exchange
Aeroplan encourages greener redemptions
List abuse on the increase again
Customer-driven marketing could aid wine clubs
Read the marketing and loyalty reports for this week
Information for the week ending November 13th, 2008...
Goldpoints Plus members donate carbon offsets
Vesdia signs several new merchant partners
Hotel loyalty schemes 'usually improve income'
Sodexo launches retail gift card rewards platform
Loyalty concepts designed to succeed in 2009
HHonors to offer CruisesOnly redemptions
Five brand-building strategies for 2009
SaaS loyalty scheme for small businesses launches
ExactTarget suggests e-mail marketing guidelines
Travellers advised to 'forget loyalty, shop around'
Read the marketing and loyalty reports for this week
Information for the week ending November 6th, 2008...
An American segment of retail opportunity
UK daily papers offer cashback shopping scheme
Luxury consumer trends for 2009 and beyond
Kroger to expand fuel discounts for the Holidays
How loyalty kiosks can help retail relationships
Travelocity offers blackout-free flight redemptions
TGI Friday's reports loyalty scheme's success
Nordstrom offers double Rewards Points
Survey identifies barriers to banking loyalty
High SMS advert recall rates observed
Read the marketing and loyalty reports for this week
Information for the week ending October 30th, 2008...
Where will consumers spend most in the downturn?
Etihad sponsors multi-sports venue in Australia
E-consumers prefer mobiles to PCs, study finds
Refunds if targeted messaging doesn't deliver
Customer service overshadows price in Canada
DIY stores track customers for behaviour analysis
Consumers talk more about bad experiences than good
No blackout dates for Marriott Rewards members
Electronic couponing guidelines announced
Reward programme diverts material from landfill
Read the marketing and loyalty reports for this week
Information for the week ending October 23rd, 2008...
Prepaid incentive cards for businesses from AEIS
Citgo fuel centres to accept FuelLinks rewards
Toys'R'Us launches new loyalty programme
Tour company launches loyalty and referral programme
How positive experience beats clever marketing
Springbok's personal messages for prepaid cards
Banks must monitor engagement to keep customers
Travelocity introduces School Rewards
Report identifies latest barriers to online buying
PayBack reports successful Olympic campaign
Read the marketing and loyalty reports for this week
Information for the week ending October 16th, 2008...
Multiple loyalty cards on a single mobile phone
UK cash-back network grows 300% in one year
Case study: Growing indirect customer relationships
eBucks to focus on FNB customer acquisition
Fly Buys targets SMEs in New Zealand
Nectar optimises its conversion of web browsers
The impact of high oil prices on FFPs
Fly Buys cards to support cancer charity
2008 holiday shopping trends begin to emerge
Creditz digital currency arrives on mobile platform
Read the marketing and loyalty reports for this week
Information for the week ending October 9th, 2008...
Five tips for targeted web-based marketing
Citibank says thanks a million to loyal customers
Report assesses CRM's ability to increase sales
Nectar runs rewarding contest for Dido fans
Scotiabank launches hockey rewards credit card
Who won the 2008 eMarketing Excellence Awards?
How cause-related marketing increases sales
Best Buy Canada's new loyalty credit card
Eight rules for brand marketing in China
Indian hotel group joins Points.com exchange
Read the marketing and loyalty reports for this week
Information for the week ending October 2nd, 2008...
Digital inserts set to provide value both ways
AAdvantage boosts top customers' advantage
Nectar unveils personalised e-coupon offering
How feedback can lead to greater engagement
Consumer involvement: A retail opportunity
Data threatens supermarket transpromo results
Differentiating loyalty schemes by customer needs
Consumers unforgiving of e-shopping errors
IBM passes Microsoft in brand rankings
Air Miles call centre gains recognition
Read the marketing and loyalty reports for this week
Information for the week ending September 25th, 2008...
Brand advertising model still 'upside down'
Sears unveils internet-based 3D fitting rooms
Accor launches worldwide loyalty programme
Car customers more satisfied with dealer service
Web 2.0 helps to boost branding & engagement
Access Rewards for prepaid card issuers
What makes women shoppers defect or stay loyal?
Sobeys launches new loyalty scheme
Banks could gain from Web 2.0, if it's done well
SkyMiles mall adds 350 online merchants
Read the marketing and loyalty reports for this week
Information for the week ending September 18th, 2008...
Choice steps up guest loyalty activities
Harrah's Total Rewards joins Points.com
How customer experiences relate to retention
AirTran upgrades the A+ Rewards programme
Upromise offers loyalty card-linked eCoupons
Comarch loyalty conference examines IT solutions
Mobile marketing success depends on rewards
Loyalty & Engagement summit to examine the cost
Excellence is everywhere, by Brian Woolf
What's the impact of societal trends on CRM?
Harold's Stores expands its loyalty scheme
Read the marketing and loyalty reports for this week
Information for the week ending September 11th, 2008...
Customer retention 'a priority' during downturn
Primus Cellular offers 1,000 bonus Air Miles
Redemptions boost credit card satisfaction
Crafty retailer launches new loyalty scheme
Brand engagement coming from tightened belts?
Dollar & Thrifty reward Emirates' frequent flyers
Starwood offers new 'SPG Flights' awards
AirTran doubles A+ Rewards points
Hilton & National offer 5m point sweepstake
IDL launches 'loyalty gift card anywhere' system
Read the marketing and loyalty reports for this week
Information for the week ending September 4th, 2008...
Customer experiences: Make or break?
Auto-dialler offers targeted promotions
Jordan Vineyard launches loyalty scheme
Ad Infuse's mobile ad network grows by 60%
Health & beauty consumers driven by indulgence
Conference looks at marketing to today's youth
Nectar launches MP3-based digital music store
US loyalty expo to examine best practices
Plant A Tree: It's a loyalty strategy, not a tired cliche, by Brian Woolf
Oman telecoms company launches Elite Club
Sobeys to offer Air Miles
Read the marketing and loyalty reports for this week
Information for the week ending August 28th, 2008...
Visa & Chase try sending offers to cellphones
Downturn leads 1 in 3 shoppers to switch brands
White paper discusses the new competitive advantage
E-mail providers prosper as brands seek retention
JCPenney launches rewards programme
New Chevron and Texaco Visa card launched
Debit card reward schemes offered by more banks
2D barcodes on Visa cards enable mobile loyalty
Financial loyalty driven by trust, study finds
Arby's tries mobile couponing in August
Read the marketing and loyalty reports for this week
Information for the week ending August 21st, 2008...
Automotive loyalty still dropping after 10 years
Experian Automotive launches new loyalty unit
AA, BA & Iberia to expand global cooperation
Nectar signs Expedia for greater travel rewards
Workplace wellness schemes build staff loyalty
Continental awards 21m miles in poker contest
PayBack spins off loyalty solutions business
2008 Holiday Retail survey: What's your view?
Coupon users migrating to internet printing
More rewards for last-minute travel bookers
Read the marketing and loyalty reports for this week
Information for the week ending August 14th, 2008...
Focus on China: A new consumer revolution?
Maritz launches rewards fulfilment service
Air Miles Canada signs new business partner
Rewards programme increases recycling by 90%
Strategies to reinforce the value of FFP miles
HHonors & Air Miles sign marketing partnership
Social network awards gift cards for engagement
Customer segmentation conference goes to Monaco
Europeans still want opt-in e-mail marketing
RewardStream updates marketing platform
Read the marketing and loyalty reports for this week
Information for the week ending August 7th, 2008...
Brand growth is possible despite the economy
Pharmacy's reward card offers an extra discount
Ten ways to win loyalty through customer service
Online affiliate network expands UK operations
Study examines retail customer loyalty ideas
TAM and TAP broaden their reciprocation
Infosys to help retailers watch in-store activity
Virgin's frequent flyers compete for space race
Direct marketing still popular in the downturn
Money-worried consumers seek more promotions
Read the marketing and loyalty reports for this week
Information for the week ending July 31st, 2008...
How loyalty data translates into better marketing
DIY loyalty falls to five year low in the UK
How banks could earn younger customer loyalty
Flowers Direct joins iPoints online coalition
Sales & marketing silo syndrome: a real problem
Futura to manage StudentSaver loyalty scheme
New code of conduct for mobile marketing
Flybe and Avis offer £1 car rentals during July
Social media could boost customer retention
Verizon launches online mall to reward businesses
Auto club launches fuel rewards Visa card
Read the marketing and loyalty reports for this week
Information for the week ending July 24th, 2008...
The wealthy turn to the web before buying
How easy is a shift into other markets & cultures?
Charter launches subscriber rewards programme
Social search engine launches user rewards scheme
How brands can align to survive the crunch
CVS issues US$1.5bn rewards in a year
Business value of e-communities yet to be realised
EgyptAir to issue and redeem Aeroplan miles
Thrifty joins the Rapid Rewards programme
T.G.I. Friday's launches guest rewards scheme
Customer feedback conference set for September
Corporate security firm joins Air Miles Canada
Mobile advertising budgets set to increase
Clash-Media offers e-mail lead generation
Read the marketing and loyalty reports for this week
Information for the week ending July 17th, 2008...
Brands investing in loyalty instead of offers
Supermarkets understand consumer needs best
Chase reward points to be spent as cash
Northwest Airlines also adds award ticket fee
Sainsbury's gains from LMG's data analytics
Loyalty World to focus on latest loyalty ideas
Nectar offers a summer holiday prize
Air Miles Canada's operator rebrands itself
How contact centres can drive greater satisfaction
Prepaid card offers young adults extra incentives
The effect of long checkout queues on loyalty
Read the marketing and loyalty reports for this week
Information for the week ending July 10th, 2008...
Have loyalty platforms caused commoditisation?
LL Bean adds Visa card to loyalty scheme
Dividend Miles offers summer mileage bonus
PayBack boosts rewards with Olympic medals
Delta adds fuel surcharge to SkyMiles awards
Naval Academy expands Yard Card's reach
Loyalty without commitment - a dangerous trap
Retailers open to gift card ideas, experts find
Goldpoints Plus offers extra points for summer
Is loyalty on the cusp of a major revolution?
Qantas overhauls loyalty scheme and benefits
Nashua Mobile joins the eBucks coalition
TheDrinkShop joins the iPoints loyalty party
RBS Lynk to help restaurants build loyalty
Survey report examines CRM best practices
Read the marketing and loyalty reports for this week
Information for the week ending July 3rd, 2008...
Permission e-marketing shows signs of strain
Best Western gives away 1m loyalty points
Points enhances consumer web sites
Top UK grocers' market shares start sliding
Canadian Tire expands fuel rewards
New extras for Marriott Rewards members
Ukrop's rewards loyal customers with cheaper fuel
Aeroplan's reorganisation plans approved
Sprint offers SMEs a new loyalty scheme
Improving the reuse of marketing assets, by Chetan Saiya (CEO, Assetlink)
Good service counts most in the credit crunch
Online grocer uses Peapod to target offers
Sheetz helps drivers with 'Pump First' ID cards
UK gift card offerings set to double to 2009
US airline satisfaction declining significantly
Hong Kong: promotional e-mail boosts brand loyalty
Read the marketing and loyalty reports for this week
Information for the week ending June 26th, 2008...
Netherlands supermarket trials finger-tip payments
BMO increases Air Miles memberships & points
Grass Roots contributes to Asda's success
Satisfaction index shows shift to e-consumerism
Dividend Miles boosts beach holiday rewards
Hilton HHonors adds concert ticket rewards
Good service beats a loyalty scheme, Canadians say
Aeroplan launches a rewarding online mall
Self-service a growing phenomenon in the US
Pigsback enters the UK High Street with Reward
Upromise & Mall Networks offer comparison shopping
eBucks coalition achieves carbon neutrality
Case study: Targeting the mobile Hispanic
Packaging gimmick behind bottle sales uplift
How customer experiences relate to equity
Read the marketing and loyalty reports for this week
Information for the week ending June 19th, 2008...
Chase unveils new banking loyalty programme
New HSBC card appeals to green conscience
TAM & Air Canada FFPs set to reciprocate
Why promotional responsiveness is rising sharply
KioskCom show to highlight retail digital signage
iPoints coalition adds healthy new partners
Canadian regional airline launches loyalty scheme
CAA & Petro-Points to reward Ontario drivers
Air Miles Canada's loyalty mall signs WeightWatchers
Colloquy launches a US retail loyalty index
US Airways charges frequent flyers for rewards
Is most marketing spend really going online?
Alliance Data opens customer analytics unit
Satmetrix to build new WesCorp loyalty scheme
Read the marketing and loyalty reports for this week
Information for the week ending June 12th, 2008...
Four ideas for better brand experiences
Mobile service providers risking their loyalty
Experts identify card marketing trends & threats
AT&T launches small business rewards card
Why financial service customers intend to churn
Parenting Group's new subscriber loyalty scheme
South African airline launches loyalty club
Wi-Fi rewards for loyal Starbucks customers
Social media to steal budget from online ads?
Parking industry gains new loyalty platform
New US car dealer loyalty platform launches
Read the marketing and loyalty reports for this week
Information for the week ending June 5th, 2008...
UK downturn starts to bite non-grocery sales
Points.com enhances Amex Membership Rewards
Retirement planners offered new loyalty scheme
IT guidelines for more agile marketing
IHG rewards loyal guests with car rentals
Advantage Rent-a-Car to offer SkyMiles
Study reveals aspiring consumers' main motivators
What's e-commerce's role in the customer experience?
Aeroplan to become Groupe Aeroplan Inc.
Aloft hotels offer quadruple Starpoints
Key lessons learned from retail RFID trials
Strategies for 'single purchase' customer loyalty
UK's Green Rewards scheme set to go public
Customer retention is vital to e-retail survival
Can marketers differentiate through feedback?
Budget passes US$3m in business rebates
Read the marketing and loyalty reports for this week
Information for the week ending May 29th, 2008...
Are personal relationships the best model for loyalty?
Borders' concept store to pamper customers
GSN reports success of loyalty-based ads
Gift cards gain greater consumer popularity
Bank of Montreal reveals its top 10 rewards
United & Jet Airways sign FFP partnership
Could brand clubs be the future of customer loyalty?
Loyalty Lab partners with Equifax for better CRM
City payment card offers instant rewards
Loyalty data drives the most relevant offers
Survey to uncover retail customer loyalty needs
Givex launches SKU-based loyalty platform
LoyaltyMatch launches non-profit online fundraiser
Choice Privileges offers summer bonus points
PayBack's travel web site wins praise for value
Read the marketing and loyalty reports for this week
Information for the week ending May 22nd, 2008...
Factors influencing wealthy women's retail habits
Marketer offers his clients points toward yacht cruises
Keep The Change saves its billionth dollar
Retailer's loyalty data provides clustered insights
Pentagon Pets joins Octopus Rewards
Wyndham Rewards awards weekly summer prizes
The benefits of an FFP in times of recession
Smarter service for Boots Advantage Card members
Hilton HHonors runs summer offer with Budget
Angus & Robertson launches book loyalty scheme
eBucks offers 25% rebate on Kulula flights
Indian retailers need more data-based insights
Cisco rolls out new distributor rewards scheme
Easy Savings helps businesses with fuel costs
Read the marketing and loyalty reports for this week
Information for the week ending May 15th, 2008...
Customer experiences still being mismanaged
Bonus promotion for Priority Club members
Huge potential remains for debit card loyalty
eBucks refunds points for failed airline tickets
Aeroplan aims to convert into a corporation
Choice Privileges Rewards expands into Europe
1to1 marketing to change radically by 2020
Australian bookseller unveils loyalty scheme
Study confirms a lack of win-back strategies
Jet Airways joins Asia Miles
Read the marketing and loyalty reports for this week
Information for the week ending May 8th, 2008...
Technology to help fulfil shoppers' real needs
MySupermarket extends iPoints partnership
US supermarkets' loyalty participation rates
Report examines leading loyalty scheme features
Football club adds loyalty to membership cards
Loyalty scheme fatigue reaches a new level
Green marketing to drive more campaigns online
Nectar adds new racecourse rewards
UK search marketing activity set to boom
Air China & AirPlus offer new payment option
Virgin HealthMiles opens e-shopping rewards mall
Read the marketing and loyalty reports for this week
Information for the week ending May 1st, 2008...
Study links brand loyalty to customer care
Unlimited messaging aids mobile network loyalty
Marriott Rewards takes ten Freddie Awards
New insights into payment card loyalty
Marketers overlooking a vital consumer segment
SuperShuttle & Northwest partner for rewards
Online lead generation drives catalogue sales
Automated marketing to be 'bigger than CRM'?
Delta launches online SkyMiles rewards mall
UK clamps down on WOM... US to follow?
Rona renews Air Miles Canada partnership
Most customer reviews found to be positive
Consumers overly-cynical thanks to greenwashing
Q Interactive starts online lead generation in UK
Consumer feedback to expose rogue retailers
Read the marketing and loyalty reports for this week
Information for the week ending April 24th, 2008...
Marketers still 'flying blind' with customer data
Canadian Tire Money goes contactless
How restaurant managers can impact guest loyalty
Study uncovers the main drivers of B2B loyalty
Kroger offers free groceries with gift cards
eBucks donates 2,500 trees to housing project
Credit card loyalty must adapt, experts warn
UK loyalty schemes grew 250% over ten years
Broadway officially adopts Audience Rewards
Making or breaking the emotional loyalty bond
EcoPerks loyalty scheme aids green living
Reward Paths targets US loyalty market
Companies failing to unlock the value of their data
Amex launches travel rewards credit card
Clash reports on car sales lead generation
Read the marketing and loyalty reports for this week
Information for the week ending April 17th, 2008...
NPS benchmarks loyalty in four markets
Shoppers to bag more green rewards points
Scotiabank rewards small business travellers
Vesdia adds new brands to merchant network
What are the top computer industry brands?
Best Western courts Harley-Davidson riders
UK football fans to show loyalty with TeamCards
Dream Rewards and Disney offer kids rewards
Air Miles Canada launches magazine & gift cards
Retail RFID technology: All hype or real benefits?
Legoland joins the Payback programme
HSBC & Loyalty Lab team up on merchant tools
E-retailer summit study identifies new trends
Shell Gasoline Card entices new users
New payment card ID-based loyalty platform
Read the marketing and loyalty reports for this week
Information for the week ending April 10th, 2008...
Consumers plan to increase coupon usage
WallStreet Direct to reward referrals
Online auction for WorldPerks members
eBucks tops financial services loyalty survey
WestJet continues Air Miles Canada partnership
Turkish Airlines becomes Aeroplan partner
It's not just the loyalty data - it's how you use it
Budweiser launches loyalty credit card
Marriott Rewards says 'redeem for anything'
Two key factors for e-retail loyalty & satisfaction
UK-based green loyalty scheme launches in USA
UK supermarkets report 7% sales growth
Coupon redemption decline stopped in 2007
Marriott Rewards adds Clear Card for the Elite
Keiningham & Aksoy to explain their 'loyalty cure'
Read the marketing and loyalty reports for this week
Information for the week ending April 3rd, 2008...
Time for marketers to fix the 'report spam' button?
Communication beats pay for keeping staff loyal
Customer focus initiatives are not often successful
Net Promoter shows word-of-mouth's value
Aloha Airlines' loyalty programmes to continue
Maritz Motivation partners with OurEnergy
How 'transpromo' can improve on relationships
Marriott Rewards offers unplanned walk-in redemptions
FNB loses court battle over rewarding accounts
Customers seek more 'brand customisation'
Consumers value security more than rewards online
LINDA extends PayBack partnership 'indefinitely'
E-mail customer service ruining good relationships
Green Rewards continues UK launch preparation
UK football club launches PayPass season card
Read the marketing and loyalty reports for this week
Information for the week ending March 27th, 2008...
South Africa: eBucks goes even greener
Marketing still to prove its real value
Colorado Rapids' contactless mini reward card
Really Simple unveils white label hosted CRM
When to use pricing to retain or acquire customers
Europe missing out on statement marketing
E-retail satisfaction remains high, study finds
Key factors for building strong FFP relationships
Air Miles Canada aids the 'Kids Help Phone'
Etisalat launches cellphone rewards scheme
How can luxury brands survive the downturn?
Top US brands for 2008 reveal winners and losers
Pay By Touch to cease biometric transactions
Starbucks' new loyalty scheme & e-community
The need to address bad survey technique
QVC extends customer voice across channels
Kroger adopts AOL's online coupon service
Read the marketing and loyalty reports for this week
Information for the week ending March 20th, 2008...
Are mobile coupons gaining popularity at last?
Aeroplan takes 'acquisition innovation' award
Oak Creek Homes rewards customers with cash
Consumers hungry for internet-printable coupons
Young consumers spurn newspapers for the web
Newegg hands out customer appreciation prizes
Consumers enthusiastic about new technologies
United offers major prize for earning more miles
iNowTV to pay viewers for watching adverts
E-mail deliverability still a marketer's headache
Spirit Airlines' FFP launches online mall
Continental adds Latin American check-in kiosks
Digital customer engagement wins in a downturn
Carlson wins acclaim at the Paybefore Awards
Assetlink buys Citat's MOM software business
Read the marketing and loyalty reports for this week
Information for the week ending March 13th, 2008...
Commoditised FFPs to find their value in data
DMA study finds email delivery rates improving
Latest UK supermarket market share update
Retailers focus on integrating POS & loyalty
Qatar adds more FFP sign-up kiosks at Doha
UTango launches co-branded rewards credit card
Factors that create loyalty to online retailers
SCTN loyalty platform gains smarter features
Kampgrounds of America launches rewards card
Frequent flyers now seek miles+cash redemptions
Miller launches High Life Extras reward scheme
UK's iPoints coalition signs up gadget seller
Online rewards scheme offers weekly jackpots
Cashback rewards for Mexican food fans
VoIP-PAL offers its customers AirIncentives
Read the marketing and loyalty reports for this week
Information for the week ending March 6th, 2008...
Rewards schemes failing to engage customers?
DealerMiles partners with Thanks Again
Delta adds new ways to redeem SkyMiles
LMG's insights unit upgrades database
Tivo Rewards programme set to close
Futura Rewards signs Mortgage Intelligence
Social media now vital to customer dialogue
AeroMexico deploys 32 self check-in kiosks
InterContinental Hotels to stay with Air Miles
Charitable loyalty coalition aids local businesses
Dumoulin Electronique joins Aeroplan
Petro-Points adds earn & redeem travel partner
Six steps to keep the brand alive when the economy slides, by Gavin Johnston (VP of research and strategy, Two West Inc.)
How to address the consumer attention deficit
US customer satisfaction drops again
Mystery shoppers spot faults in top US banks
Read the marketing and loyalty reports for this week
Information for the week ending February 28th, 2008...
How 'Generation V' is changing the selling process
Virtual world identities provide real-world insights
NPS quantifies financial advisors' loyalty to FSIs
Poor retailing drives consumers online instead
Hotel property management linked to FFPs
PetSmart launches rewards credit card
Retailers embrace affiliate marketing strategy
Harris Interactive unveils new 'Commitment Model'
AirTran launches online mall for its frequent flyers
The top US brands and the loyalty challenge
Loylogic's network grows to over 100 partners
SkyMiles joins Points.com's global exchange
Six warning signs of bad customer service
A new CRM-driven e-mail marketing platform
RewardStream unveils SaaS loyalty platform
Read the marketing and loyalty reports for this week
Information for the week ending February 21st, 2008...
US credit cards increase customer retention focus
The e-retail impact of customer reviews
Fido Wireless Rewards signs 1 millionth member
Online club to support chief marketing officers
The Carphone Warehouse joins Nectar Business
TAM and Lufthansa FFPs to reciprocate
Royal Mail defends the printed statement
Key drivers of retail business intelligence
What are South Africa's most valuable credit cards?
Auto dealer e-newsletter service goes mobile
Loyalty Lab targets social media engagement
Nectar eStores rewards e-shopping around
BMO runs 'Year of the Rat' Air Miles sweepstake
Scotiabank offers 5 times the reward with Mazda
Firms missing the link between satisfaction and profit
Century 21 renews contract with Air Miles Canada
Canadian toll road awards $10m in loyalty benefits
Read the marketing and loyalty reports for this week
Information for the week ending February 14th, 2008...
How health recipe kiosks can improve grocery sales
E-marketers to invest in engagement this year
Kenyan lager gets its own loyalty programme
Marriott Rewards brings back the MegaBonus
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