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Weekly reports - looking back...

Information for the week ending May 8th, 2008...

Customer Loyalty marketing article no. 38597 is 'TECHNOLOGY TO HELP FULFIL SHOPPERS' REAL NEEDS'  Technology to help fulfil shoppers' real needs
Customer Loyalty marketing article no. 16571 is 'MYSUPERMARKET EXTENDS IPOINTS PARTNERSHIP'  MySupermarket extends iPoints partnership
Customer Loyalty marketing article no. 56091 is 'US SUPERMARKETS' LOYALTY PARTICIPATION RATES'  US supermarkets' loyalty participation rates
Customer Loyalty marketing article no. 84413 is 'REPORT EXAMINES LEADING LOYALTY SCHEME FEATURES'  Report examines leading loyalty scheme features
Customer Loyalty marketing article no. 66659 is 'FOOTBALL CLUB ADDS LOYALTY TO MEMBERSHIP CARDS'  Football club adds loyalty to membership cards
Customer Loyalty marketing article no. 52710 is 'LOYALTY SCHEME FATIGUE REACHES A NEW LEVEL'  Loyalty scheme fatigue reaches a new level
Customer Loyalty marketing article no. 72600 is 'GREEN MARKETING TO DRIVE MORE CAMPAIGNS ONLINE'  Green marketing to drive more campaigns online
Customer Loyalty marketing article no. 39488 is 'NECTAR ADDS NEW RACECOURSE REWARDS'  Nectar adds new racecourse rewards
Customer Loyalty marketing article no. 85708 is 'UK SEARCH MARKETING ACTIVITY SET TO BOOM'  UK search marketing activity set to boom
Customer Loyalty marketing article no. 61141 is 'AIR CHINA & AIRPLUS OFFER NEW PAYMENT OPTION'  Air China & AirPlus offer new payment option
Customer Loyalty marketing article no. 34843 is 'VIRGIN HEALTHMILES OPENS E-SHOPPING REWARDS MALL'  Virgin HealthMiles opens e-shopping rewards mall
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 1st, 2008...

Customer Loyalty marketing article no. 89513 is 'STUDY LINKS BRAND LOYALTY TO CUSTOMER CARE'  Study links brand loyalty to customer care
Customer Loyalty marketing article no. 13676 is 'UNLIMITED MESSAGING AIDS MOBILE NETWORK LOYALTY'  Unlimited messaging aids mobile network loyalty
Customer Loyalty marketing article no. 88072 is 'MARRIOTT REWARDS TAKES TEN FREDDIE AWARDS'  Marriott Rewards takes ten Freddie Awards
Customer Loyalty marketing article no. 52419 is 'NEW INSIGHTS INTO PAYMENT CARD LOYALTY'  New insights into payment card loyalty
Customer Loyalty marketing article no. 85935 is 'MARKETERS OVERLOOKING A VITAL CONSUMER SEGMENT'  Marketers overlooking a vital consumer segment
Customer Loyalty marketing article no. 58828 is 'SUPERSHUTTLE & NORTHWEST PARTNER FOR REWARDS'  SuperShuttle & Northwest partner for rewards
Customer Loyalty marketing article no. 26057 is 'ONLINE LEAD GENERATION DRIVES CATALOGUE SALES'  Online lead generation drives catalogue sales
Customer Loyalty marketing article no. 75854 is 'AUTOMATED MARKETING TO BE 'BIGGER THAN CRM'?'  Automated marketing to be 'bigger than CRM'?
Customer Loyalty marketing article no. 53019 is 'DELTA LAUNCHES ONLINE SKYMILES REWARDS MALL'  Delta launches online SkyMiles rewards mall
Customer Loyalty marketing article no. 94967 is 'UK CLAMPS DOWN ON WOM... US TO FOLLOW?'  UK clamps down on WOM... US to follow?
Customer Loyalty marketing article no. 83218 is 'RONA RENEWS AIR MILES CANADA PARTNERSHIP'  Rona renews Air Miles Canada partnership
Customer Loyalty marketing article no. 18467 is 'MOST CUSTOMER REVIEWS FOUND TO BE POSITIVE'  Most customer reviews found to be positive
Customer Loyalty marketing article no. 22215 is 'CONSUMERS OVERLY-CYNICAL THANKS TO GREENWASHING'  Consumers overly-cynical thanks to greenwashing
Customer Loyalty marketing article no. 66008 is 'Q INTERACTIVE STARTS ONLINE LEAD GENERATION IN UK'  Q Interactive starts online lead generation in UK
Customer Loyalty marketing article no. 8071 is 'CONSUMER FEEDBACK TO EXPOSE ROGUE RETAILERS'  Consumer feedback to expose rogue retailers
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 24th, 2008...

Customer Loyalty marketing article no. 13557 is 'MARKETERS STILL 'FLYING BLIND' WITH CUSTOMER DATA'  Marketers still 'flying blind' with customer data
Customer Loyalty marketing article no. 6080 is 'CANADIAN TIRE MONEY GOES CONTACTLESS'  Canadian Tire Money goes contactless
Customer Loyalty marketing article no. 87857 is 'HOW RESTAURANT MANAGERS CAN IMPACT GUEST LOYALTY'  How restaurant managers can impact guest loyalty
Customer Loyalty marketing article no. 94007 is 'STUDY UNCOVERS THE MAIN DRIVERS OF B2B LOYALTY'  Study uncovers the main drivers of B2B loyalty
Customer Loyalty marketing article no. 22443 is 'KROGER OFFERS FREE GROCERIES WITH GIFT CARDS'  Kroger offers free groceries with gift cards
Customer Loyalty marketing article no. 63695 is 'EBUCKS DONATES 2,500 TREES TO HOUSING PROJECT'  eBucks donates 2,500 trees to housing project
Customer Loyalty marketing article no. 13380 is 'CREDIT CARD LOYALTY MUST ADAPT, EXPERTS WARN'  Credit card loyalty must adapt, experts warn
Customer Loyalty marketing article no. 31538 is 'UK LOYALTY SCHEMES GREW 250% OVER TEN YEARS'  UK loyalty schemes grew 250% over ten years
Customer Loyalty marketing article no. 50505 is 'BROADWAY OFFICIALLY ADOPTS AUDIENCE REWARDS'  Broadway officially adopts Audience Rewards
Customer Loyalty marketing article no. 99834 is 'MAKING OR BREAKING THE EMOTIONAL LOYALTY BOND'  Making or breaking the emotional loyalty bond
Customer Loyalty marketing article no. 56446 is 'ECOPERKS LOYALTY SCHEME AIDS GREEN LIVING'  EcoPerks loyalty scheme aids green living
Customer Loyalty marketing article no. 86612 is 'REWARD PATHS TARGETS US LOYALTY MARKET'  Reward Paths targets US loyalty market
Customer Loyalty marketing article no. 69554 is 'COMPANIES FAILING TO UNLOCK THE VALUE OF THEIR DATA'  Companies failing to unlock the value of their data
Customer Loyalty marketing article no. 8266 is 'AMEX LAUNCHES TRAVEL REWARDS CREDIT CARD'  Amex launches travel rewards credit card
Customer Loyalty marketing article no. 45246 is 'CLASH REPORTS ON CAR SALES LEAD GENERATION'  Clash reports on car sales lead generation
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 17th, 2008...

Customer Loyalty marketing article no. 73358 is 'NPS BENCHMARKS LOYALTY IN FOUR MARKETS'  NPS benchmarks loyalty in four markets
Customer Loyalty marketing article no. 34242 is 'SHOPPERS TO BAG MORE GREEN REWARDS POINTS'  Shoppers to bag more green rewards points
Customer Loyalty marketing article no. 98475 is 'SCOTIABANK REWARDS SMALL BUSINESS TRAVELLERS'  Scotiabank rewards small business travellers
Customer Loyalty marketing article no. 99543 is 'VESDIA ADDS NEW BRANDS TO MERCHANT NETWORK'  Vesdia adds new brands to merchant network
Customer Loyalty marketing article no. 96339 is 'WHAT ARE THE TOP COMPUTER INDUSTRY BRANDS?'  What are the top computer industry brands?
Customer Loyalty marketing article no. 15154 is 'BEST WESTERN COURTS HARLEY-DAVIDSON RIDERS'  Best Western courts Harley-Davidson riders
Customer Loyalty marketing article no. 86314 is 'UK FOOTBALL FANS TO SHOW LOYALTY WITH TEAMCARDS'  UK football fans to show loyalty with TeamCards
Customer Loyalty marketing article no. 72833 is 'DREAM REWARDS AND DISNEY OFFER KIDS REWARDS'  Dream Rewards and Disney offer kids rewards
Customer Loyalty marketing article no. 86718 is 'AIR MILES CANADA LAUNCHES MAGAZINE & GIFT CARDS'  Air Miles Canada launches magazine & gift cards
Customer Loyalty marketing article no. 91945 is 'RETAIL RFID TECHNOLOGY: ALL HYPE OR REAL BENEFITS?'  Retail RFID technology: All hype or real benefits?
Customer Loyalty marketing article no. 16917 is 'LEGOLAND JOINS THE PAYBACK PROGRAMME'  Legoland joins the Payback programme
Customer Loyalty marketing article no. 15445 is 'HSBC & LOYALTY LAB TEAM UP ON MERCHANT TOOLS'  HSBC & Loyalty Lab team up on merchant tools
Customer Loyalty marketing article no. 5768 is 'E-RETAILER SUMMIT STUDY IDENTIFIES NEW TRENDS'  E-retailer summit study identifies new trends
Customer Loyalty marketing article no. 12841 is 'SHELL GASOLINE CARD ENTICES NEW USERS'  Shell Gasoline Card entices new users
Customer Loyalty marketing article no. 18181 is 'NEW PAYMENT CARD ID-BASED LOYALTY PLATFORM'  New payment card ID-based loyalty platform
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 10th, 2008...

Customer Loyalty marketing article no. 97109 is 'CONSUMERS PLAN TO INCREASE COUPON USAGE'  Consumers plan to increase coupon usage
Customer Loyalty marketing article no. 26353 is 'WALLSTREET DIRECT TO REWARD REFERRALS'  WallStreet Direct to reward referrals
Customer Loyalty marketing article no. 71410 is 'ONLINE AUCTION FOR WORLDPERKS MEMBERS'  Online auction for WorldPerks members
Customer Loyalty marketing article no. 40839 is 'EBUCKS TOPS FINANCIAL SERVICES LOYALTY SURVEY'  eBucks tops financial services loyalty survey
Customer Loyalty marketing article no. 5996 is 'WESTJET CONTINUES AIR MILES CANADA PARTNERSHIP'  WestJet continues Air Miles Canada partnership
Customer Loyalty marketing article no. 57411 is 'TURKISH AIRLINES BECOMES AEROPLAN PARTNER'  Turkish Airlines becomes Aeroplan partner
Customer Loyalty marketing article no. 96932 is 'IT'S NOT JUST THE LOYALTY DATA - IT'S HOW YOU USE IT'  It's not just the loyalty data - it's how you use it
Customer Loyalty marketing article no. 51811 is 'BUDWEISER LAUNCHES LOYALTY CREDIT CARD'  Budweiser launches loyalty credit card
Customer Loyalty marketing article no. 19963 is 'MARRIOTT REWARDS SAYS 'REDEEM FOR ANYTHING''  Marriott Rewards says 'redeem for anything'
Customer Loyalty marketing article no. 46666 is 'TWO KEY FACTORS FOR E-RETAIL LOYALTY & SATISFACTION'  Two key factors for e-retail loyalty & satisfaction
Customer Loyalty marketing article no. 66556 is 'UK-BASED GREEN LOYALTY SCHEME LAUNCHES IN USA'  UK-based green loyalty scheme launches in USA
Customer Loyalty marketing article no. 53770 is 'UK SUPERMARKETS REPORT 7% SALES GROWTH'  UK supermarkets report 7% sales growth
Customer Loyalty marketing article no. 79664 is 'COUPON REDEMPTION DECLINE STOPPED IN 2007'  Coupon redemption decline stopped in 2007
Customer Loyalty marketing article no. 55098 is 'MARRIOTT REWARDS ADDS CLEAR CARD FOR THE ELITE'  Marriott Rewards adds Clear Card for the Elite
Customer Loyalty marketing article no. 38293 is 'KEININGHAM & AKSOY TO EXPLAIN THEIR 'LOYALTY CURE''  Keiningham & Aksoy to explain their 'loyalty cure'
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 3rd, 2008...

Customer Loyalty marketing article no. 33616 is 'TIME FOR MARKETERS TO FIX THE 'REPORT SPAM' BUTTON?'  Time for marketers to fix the 'report spam' button?
Customer Loyalty marketing article no. 31221 is 'COMMUNICATION BEATS PAY FOR KEEPING STAFF LOYAL'  Communication beats pay for keeping staff loyal
Customer Loyalty marketing article no. 32175 is 'CUSTOMER FOCUS INITIATIVES ARE NOT OFTEN SUCCESSFUL'  Customer focus initiatives are not often successful
Customer Loyalty marketing article no. 96522 is 'NET PROMOTER SHOWS WORD-OF-MOUTH'S VALUE'  Net Promoter shows word-of-mouth's value
Customer Loyalty marketing article no. 30039 is 'ALOHA AIRLINES' LOYALTY PROGRAMMES TO CONTINUE'  Aloha Airlines' loyalty programmes to continue
Customer Loyalty marketing article no. 62278 is 'MARITZ MOTIVATION PARTNERS WITH OURENERGY'  Maritz Motivation partners with OurEnergy
Customer Loyalty marketing article no. 70160 is 'HOW 'TRANSPROMO' CAN IMPROVE ON RELATIONSHIPS'  How 'transpromo' can improve on relationships
Customer Loyalty marketing article no. 19958 is 'MARRIOTT REWARDS OFFERS UNPLANNED WALK-IN REDEMPTIONS'  Marriott Rewards offers unplanned walk-in redemptions
Customer Loyalty marketing article no. 17449 is 'FNB LOSES COURT BATTLE OVER REWARDING ACCOUNTS'  FNB loses court battle over rewarding accounts
Customer Loyalty marketing article no. 39070 is 'CUSTOMERS SEEK MORE 'BRAND CUSTOMISATION''  Customers seek more 'brand customisation'
Customer Loyalty marketing article no. 27321 is 'CONSUMERS VALUE SECURITY MORE THAN REWARDS ONLINE'  Consumers value security more than rewards online
Customer Loyalty marketing article no. 21917 is 'LINDA EXTENDS PAYBACK PARTNERSHIP 'INDEFINITELY''  LINDA extends PayBack partnership 'indefinitely'
Customer Loyalty marketing article no. 16172 is 'E-MAIL CUSTOMER SERVICE RUINING GOOD RELATIONSHIPS'  E-mail customer service ruining good relationships
Customer Loyalty marketing article no. 59965 is 'GREEN REWARDS CONTINUES UK LAUNCH PREPARATION'  Green Rewards continues UK launch preparation
Customer Loyalty marketing article no. 48911 is 'UK FOOTBALL CLUB LAUNCHES PAYPASS SEASON CARD'  UK football club launches PayPass season card
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 27th, 2008...

Customer Loyalty marketing article no. 80955 is 'SOUTH AFRICA: EBUCKS GOES EVEN GREENER'  South Africa: eBucks goes even greener
Customer Loyalty marketing article no. 73478 is 'MARKETING STILL TO PROVE ITS REAL VALUE'  Marketing still to prove its real value
Customer Loyalty marketing article no. 55256 is 'COLORADO RAPIDS' CONTACTLESS MINI REWARD CARD'  Colorado Rapids' contactless mini reward card
Customer Loyalty marketing article no. 87963 is 'REALLY SIMPLE UNVEILS WHITE LABEL HOSTED CRM'  Really Simple unveils white label hosted CRM
Customer Loyalty marketing article no. 16399 is 'WHEN TO USE PRICING TO RETAIN OR ACQUIRE CUSTOMERS'  When to use pricing to retain or acquire customers
Customer Loyalty marketing article no. 4536 is 'EUROPE MISSING OUT ON STATEMENT MARKETING'  Europe missing out on statement marketing
Customer Loyalty marketing article no. 80777 is 'E-RETAIL SATISFACTION REMAINS HIGH, STUDY FINDS'  E-retail satisfaction remains high, study finds
Customer Loyalty marketing article no. 98935 is 'KEY FACTORS FOR BUILDING STRONG FFP RELATIONSHIPS'  Key factors for building strong FFP relationships
Customer Loyalty marketing article no. 53662 is 'AIR MILES CANADA AIDS THE 'KIDS HELP PHONE''  Air Miles Canada aids the 'Kids Help Phone'
Customer Loyalty marketing article no. 43645 is 'ETISALAT LAUNCHES CELLPHONE REWARDS SCHEME'  Etisalat launches cellphone rewards scheme
Customer Loyalty marketing article no. 256 is 'HOW CAN LUXURY BRANDS SURVIVE THE DOWNTURN?'  How can luxury brands survive the downturn?
Customer Loyalty marketing article no. 50749 is 'TOP US BRANDS FOR 2008 REVEAL WINNERS AND LOSERS'  Top US brands for 2008 reveal winners and losers
Customer Loyalty marketing article no. 13364 is 'PAY BY TOUCH TO CEASE BIOMETRIC TRANSACTIONS'  Pay By Touch to cease biometric transactions
Customer Loyalty marketing article no. 52076 is 'STARBUCKS' NEW LOYALTY SCHEME & E-COMMUNITY'  Starbucks' new loyalty scheme & e-community
Customer Loyalty marketing article no. 21846 is 'THE NEED TO ADDRESS BAD SURVEY TECHNIQUE'  The need to address bad survey technique
Customer Loyalty marketing article no. 37463 is 'QVC EXTENDS CUSTOMER VOICE ACROSS CHANNELS'  QVC extends customer voice across channels
Customer Loyalty marketing article no. 17169 is 'KROGER ADOPTS AOL'S ONLINE COUPON SERVICE'  Kroger adopts AOL's online coupon service
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 20th, 2008...

Customer Loyalty marketing article no. 42286 is 'ARE MOBILE COUPONS GAINING POPULARITY AT LAST?'  Are mobile coupons gaining popularity at last?
Customer Loyalty marketing article no. 43354 is 'AEROPLAN TAKES 'ACQUISITION INNOVATION' AWARD'  Aeroplan takes 'acquisition innovation' award
Customer Loyalty marketing article no. 40149 is 'OAK CREEK HOMES REWARDS CUSTOMERS WITH CASH'  Oak Creek Homes rewards customers with cash
Customer Loyalty marketing article no. 9110 is 'CONSUMERS HUNGRY FOR INTERNET-PRINTABLE COUPONS'  Consumers hungry for internet-printable coupons
Customer Loyalty marketing article no. 53712 is 'YOUNG CONSUMERS SPURN NEWSPAPERS FOR THE WEB'  Young consumers spurn newspapers for the web
Customer Loyalty marketing article no. 66789 is 'NEWEGG HANDS OUT CUSTOMER APPRECIATION PRIZES'  Newegg hands out customer appreciation prizes
Customer Loyalty marketing article no. 27559 is 'CONSUMERS ENTHUSIASTIC ABOUT NEW TECHNOLOGIES'  Consumers enthusiastic about new technologies
Customer Loyalty marketing article no. 85902 is 'UNITED OFFERS MAJOR PRIZE FOR EARNING MORE MILES'  United offers major prize for earning more miles
Customer Loyalty marketing article no. 10874 is 'INOWTV TO PAY VIEWERS FOR WATCHING ADVERTS'  iNowTV to pay viewers for watching adverts
Customer Loyalty marketing article no. 68748 is 'E-MAIL DELIVERABILITY STILL A MARKETER'S HEADACHE'  E-mail deliverability still a marketer's headache
Customer Loyalty marketing article no. 99724 is 'SPIRIT AIRLINES' FFP LAUNCHES ONLINE MALL'  Spirit Airlines' FFP launches online mall
Customer Loyalty marketing article no. 53681 is 'CONTINENTAL ADDS LATIN AMERICAN CHECK-IN KIOSKS'  Continental adds Latin American check-in kiosks
Customer Loyalty marketing article no. 59021 is 'DIGITAL CUSTOMER ENGAGEMENT WINS IN A DOWNTURN'  Digital customer engagement wins in a downturn
Customer Loyalty marketing article no. 43000 is 'CARLSON WINS ACCLAIM AT THE PAYBEFORE AWARDS'  Carlson wins acclaim at the Paybefore Awards
Customer Loyalty marketing article no. 560 is 'ASSETLINK BUYS CITAT'S MOM SOFTWARE BUSINESS'  Assetlink buys Citat's MOM software business
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 13th, 2008...

Customer Loyalty marketing article no. 15514 is 'COMMODITISED FFPS TO FIND THEIR VALUE IN DATA'  Commoditised FFPs to find their value in data
Customer Loyalty marketing article no. 31826 is 'DMA STUDY FINDS EMAIL DELIVERY RATES IMPROVING'  DMA study finds email delivery rates improving
Customer Loyalty marketing article no. 96982 is 'LATEST UK SUPERMARKET MARKET SHARE UPDATE'  Latest UK supermarket market share update
Customer Loyalty marketing article no. 1514 is 'RETAILERS FOCUS ON INTEGRATING POS & LOYALTY'  Retailers focus on integrating POS & loyalty
Customer Loyalty marketing article no. 383 is 'QATAR ADDS MORE FFP SIGN-UP KIOSKS AT DOHA'  Qatar adds more FFP sign-up kiosks at Doha
Customer Loyalty marketing article no. 55262 is 'UTANGO LAUNCHES CO-BRANDED REWARDS CREDIT CARD'  UTango launches co-branded rewards credit card
Customer Loyalty marketing article no. 64066 is 'FACTORS THAT CREATE LOYALTY TO ONLINE RETAILERS'  Factors that create loyalty to online retailers
Customer Loyalty marketing article no. 37653 is 'SCTN LOYALTY PLATFORM GAINS SMARTER FEATURES'  SCTN loyalty platform gains smarter features
Customer Loyalty marketing article no. 30986 is 'KAMPGROUNDS OF AMERICA LAUNCHES REWARDS CARD'  Kampgrounds of America launches rewards card
Customer Loyalty marketing article no. 97873 is 'FREQUENT FLYERS NOW SEEK MILES+CASH REDEMPTIONS'  Frequent flyers now seek miles+cash redemptions
Customer Loyalty marketing article no. 83115 is 'MILLER LAUNCHES HIGH LIFE EXTRAS REWARD SCHEME'  Miller launches High Life Extras reward scheme
Customer Loyalty marketing article no. 31990 is 'UK'S IPOINTS COALITION SIGNS UP GADGET SELLER'  UK's iPoints coalition signs up gadget seller
Customer Loyalty marketing article no. 32249 is 'ONLINE REWARDS SCHEME OFFERS WEEKLY JACKPOTS'  Online rewards scheme offers weekly jackpots
Customer Loyalty marketing article no. 84587 is 'CASHBACK REWARDS FOR MEXICAN FOOD FANS'  Cashback rewards for Mexican food fans
Customer Loyalty marketing article no. 47898 is 'VOIP-PAL OFFERS ITS CUSTOMERS AIRINCENTIVES'  VoIP-PAL offers its customers AirIncentives
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 6th, 2008...

Customer Loyalty marketing article no. 26132 is 'REWARDS SCHEMES FAILING TO ENGAGE CUSTOMERS?'  Rewards schemes failing to engage customers?
Customer Loyalty marketing article no. 23268 is 'DEALERMILES PARTNERS WITH THANKS AGAIN'  DealerMiles partners with Thanks Again
Customer Loyalty marketing article no. 83342 is 'DELTA ADDS NEW WAYS TO REDEEM SKYMILES'  Delta adds new ways to redeem SkyMiles
Customer Loyalty marketing article no. 29677 is 'LMG'S INSIGHTS UNIT UPGRADES DATABASE'  LMG's insights unit upgrades database
Customer Loyalty marketing article no. 11001 is 'TIVO REWARDS PROGRAMME SET TO CLOSE'  Tivo Rewards programme set to close
Customer Loyalty marketing article no. 60798 is 'FUTURA REWARDS SIGNS MORTGAGE INTELLIGENCE'  Futura Rewards signs Mortgage Intelligence
Customer Loyalty marketing article no. 11405 is 'SOCIAL MEDIA NOW VITAL TO CUSTOMER DIALOGUE'  Social media now vital to customer dialogue
Customer Loyalty marketing article no. 43400 is 'AEROMEXICO DEPLOYS 32 SELF CHECK-IN KIOSKS'  AeroMexico deploys 32 self check-in kiosks
Customer Loyalty marketing article no. 31650 is 'INTERCONTINENTAL HOTELS TO STAY WITH AIR MILES'  InterContinental Hotels to stay with Air Miles
Customer Loyalty marketing article no. 66898 is 'CHARITABLE LOYALTY COALITION AIDS LOCAL BUSINESSES'  Charitable loyalty coalition aids local businesses
Customer Loyalty marketing article no. 81479 is 'DUMOULIN ELECTRONIQUE JOINS AEROPLAN'  Dumoulin Electronique joins Aeroplan
Customer Loyalty marketing article no. 25273 is 'PETRO-POINTS ADDS EARN & REDEEM TRAVEL PARTNER'  Petro-Points adds earn & redeem travel partner
Customer Loyalty marketing article no. 93892 is 'SIX STEPS TO KEEP THE BRAND ALIVE WHEN THE ECONOMY SLIDES, BY GAVIN JOHNSTON (VP OF RESEARCH AND STRATEGY, TWO WEST INC.)'  Six steps to keep the brand alive when the economy slides, by Gavin Johnston (VP of research and strategy, Two West Inc.)
Customer Loyalty marketing article no. 73939 is 'HOW TO ADDRESS THE CONSUMER ATTENTION DEFICIT'  How to address the consumer attention deficit
Customer Loyalty marketing article no. 85284 is 'US CUSTOMER SATISFACTION DROPS AGAIN'  US customer satisfaction drops again
Customer Loyalty marketing article no. 77807 is 'MYSTERY SHOPPERS SPOT FAULTS IN TOP US BANKS'  Mystery shoppers spot faults in top US banks
 
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Information for the week ending February 28th, 2008...

Customer Loyalty marketing article no. 79829 is 'HOW 'GENERATION V' IS CHANGING THE SELLING PROCESS'  How 'Generation V' is changing the selling process
Customer Loyalty marketing article no. 8265 is 'VIRTUAL WORLD IDENTITIES PROVIDE REAL-WORLD INSIGHTS'  Virtual world identities provide real-world insights
Customer Loyalty marketing article no. 22960 is 'NPS QUANTIFIES FINANCIAL ADVISORS' LOYALTY TO FSIS'  NPS quantifies financial advisors' loyalty to FSIs
Customer Loyalty marketing article no. 85107 is 'POOR RETAILING DRIVES CONSUMERS ONLINE INSTEAD'  Poor retailing drives consumers online instead
Customer Loyalty marketing article no. 3266 is 'HOTEL PROPERTY MANAGEMENT LINKED TO FFPS'  Hotel property management linked to FFPs
Customer Loyalty marketing article no. 48791 is 'PETSMART LAUNCHES REWARDS CREDIT CARD'  PetSmart launches rewards credit card
Customer Loyalty marketing article no. 85657 is 'RETAILERS EMBRACE AFFILIATE MARKETING STRATEGY'  Retailers embrace affiliate marketing strategy
Customer Loyalty marketing article no. 42268 is 'HARRIS INTERACTIVE UNVEILS NEW 'COMMITMENT MODEL''  Harris Interactive unveils new 'Commitment Model'
Customer Loyalty marketing article no. 45877 is 'AIRTRAN LAUNCHES ONLINE MALL FOR ITS FREQUENT FLYERS'  AirTran launches online mall for its frequent flyers
Customer Loyalty marketing article no. 67840 is 'THE TOP US BRANDS AND THE LOYALTY CHALLENGE'  The top US brands and the loyalty challenge
Customer Loyalty marketing article no. 79993 is 'LOYLOGIC'S NETWORK GROWS TO OVER 100 PARTNERS'  Loylogic's network grows to over 100 partners
Customer Loyalty marketing article no. 16974 is 'SKYMILES JOINS POINTS.COM'S GLOBAL EXCHANGE'  SkyMiles joins Points.com's global exchange
Customer Loyalty marketing article no. 79475 is 'SIX WARNING SIGNS OF BAD CUSTOMER SERVICE'  Six warning signs of bad customer service
Customer Loyalty marketing article no. 59181 is 'A NEW CRM-DRIVEN E-MAIL MARKETING PLATFORM'  A new CRM-driven e-mail marketing platform
Customer Loyalty marketing article no. 20065 is 'REWARDSTREAM UNVEILS SAAS LOYALTY PLATFORM'  RewardStream unveils SaaS loyalty platform
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 21st, 2008...

Customer Loyalty marketing article no. 21418 is 'US CREDIT CARDS INCREASE CUSTOMER RETENTION FOCUS'  US credit cards increase customer retention focus
Customer Loyalty marketing article no. 18214 is 'THE E-RETAIL IMPACT OF CUSTOMER REVIEWS'  The e-retail impact of customer reviews
Customer Loyalty marketing article no. 74711 is 'FIDO WIRELESS REWARDS SIGNS 1 MILLIONTH MEMBER'  Fido Wireless Rewards signs 1 millionth member
Customer Loyalty marketing article no. 45871 is 'ONLINE CLUB TO SUPPORT CHIEF MARKETING OFFICERS'  Online club to support chief marketing officers
Customer Loyalty marketing article no. 58948 is 'THE CARPHONE WAREHOUSE JOINS NECTAR BUSINESS'  The Carphone Warehouse joins Nectar Business
Customer Loyalty marketing article no. 32182 is 'TAM AND LUFTHANSA FFPS TO RECIPROCATE'  TAM and Lufthansa FFPs to reciprocate
Customer Loyalty marketing article no. 63966 is 'ROYAL MAIL DEFENDS THE PRINTED STATEMENT'  Royal Mail defends the printed statement
Customer Loyalty marketing article no. 15496 is 'KEY DRIVERS OF RETAIL BUSINESS INTELLIGENCE'  Key drivers of retail business intelligence
Customer Loyalty marketing article no. 60907 is 'WHAT ARE SOUTH AFRICA'S MOST VALUABLE CREDIT CARDS?'  What are South Africa's most valuable credit cards?
Customer Loyalty marketing article no. 91883 is 'AUTO DEALER E-NEWSLETTER SERVICE GOES MOBILE'  Auto dealer e-newsletter service goes mobile
Customer Loyalty marketing article no. 72397 is 'LOYALTY LAB TARGETS SOCIAL MEDIA ENGAGEMENT'  Loyalty Lab targets social media engagement
Customer Loyalty marketing article no. 37086 is 'NECTAR ESTORES REWARDS E-SHOPPING AROUND'  Nectar eStores rewards e-shopping around
Customer Loyalty marketing article no. 21064 is 'BMO RUNS 'YEAR OF THE RAT' AIR MILES SWEEPSTAKE'  BMO runs 'Year of the Rat' Air Miles sweepstake
Customer Loyalty marketing article no. 69130 is 'SCOTIABANK OFFERS 5 TIMES THE REWARD WITH MAZDA'  Scotiabank offers 5 times the reward with Mazda
Customer Loyalty marketing article no. 24932 is 'FIRMS MISSING THE LINK BETWEEN SATISFACTION AND PROFIT'  Firms missing the link between satisfaction and profit
Customer Loyalty marketing article no. 30968 is 'CENTURY 21 RENEWS CONTRACT WITH AIR MILES CANADA'  Century 21 renews contract with Air Miles Canada
Customer Loyalty marketing article no. 26955 is 'CANADIAN TOLL ROAD AWARDS $10M IN LOYALTY BENEFITS'  Canadian toll road awards $10m in loyalty benefits
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 14th, 2008...

Customer Loyalty marketing article no. 29432 is 'HOW HEALTH RECIPE KIOSKS CAN IMPROVE GROCERY SALES'  How health recipe kiosks can improve grocery sales
Customer Loyalty marketing article no. 68953 is 'E-MARKETERS TO INVEST IN ENGAGEMENT THIS YEAR'  E-marketers to invest in engagement this year
Customer Loyalty marketing article no. 50390 is 'KENYAN LAGER GETS ITS OWN LOYALTY PROGRAMME'  Kenyan lager gets its own loyalty programme
Customer Loyalty marketing article no. 79520 is 'MARRIOTT REWARDS BRINGS BACK THE MEGABONUS'  Marriott Rewards brings back the MegaBonus
Customer Loyalty marketing article no. 6224 is 'AFFINITY MARKETERS LACK COMMON SENSE, REPORT SAYS'  Affinity marketers lack common sense, report says
Customer Loyalty marketing article no. 26114 is 'HAWAIIANMILES ADDS MERCHANT-FUNDED REWARDS'  HawaiianMiles adds merchant-funded rewards
Customer Loyalty marketing article no. 2203 is 'GREEN REWARDS ADDED TO ARVATO'S PORTFOLIO'  Green Rewards added to Arvato's portfolio
Customer Loyalty marketing article no. 1539 is 'CHINESE CONSUMERS CHURN AMID FLOOD OF BRANDS'  Chinese consumers churn amid flood of brands
Customer Loyalty marketing article no. 76972 is 'UK CONSUMERS FIND ONLINE REVIEWS MOST HELPFUL'  UK consumers find online reviews most helpful
Customer Loyalty marketing article no. 24115 is 'CONSUMERS OFFERED CHANCE TO SELL LOYALTY REWARDS'  Consumers offered chance to sell loyalty rewards
Customer Loyalty marketing article no. 76453 is 'AIR MILES CANADA LAUNCHES PLATINUM AMEX CARD'  Air Miles Canada launches Platinum Amex card
Customer Loyalty marketing article no. 92880 is 'FACTORS THAT ENRICH CONSUMER-BRAND RELATIONSHIPS'  Factors that enrich consumer-brand relationships
Customer Loyalty marketing article no. 76390 is 'TONNEX TO RELAUNCH RESELLER REWARDS PROGRAMME'  Tonnex to relaunch reseller rewards programme
Customer Loyalty marketing article no. 30461 is 'PRIORITY CLUB REWARDS CONSOLIDATES LOYALTY CARDS'  Priority Club Rewards consolidates loyalty cards
Customer Loyalty marketing article no. 68250 is 'PEPPERS' & ROGERS' LAWS CONQUER SHORT-TERMISM'  Peppers' & Rogers' laws conquer short-termism
Customer Loyalty marketing article no. 75208 is 'UPROMISE ANNOUNCES US$250K SCHOLARSHIP AWARD'  Upromise announces US$250k scholarship award
Customer Loyalty marketing article no. 21543 is 'EMPLOYEE LOYALTY IS SLIPPING GLOBALLY'  Employee loyalty is slipping globally
Customer Loyalty marketing article no. 55982 is 'CREATING AND GROWING A LOYALTY SCHEME - WHAT TO FIND OUT, AND HOW - UPDATED FEBRUARY 2008, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Creating and growing a loyalty scheme - what to find out, and how - Updated February 2008, by Peter Clark (co-author, The Loyalty Guide)
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 7th, 2008...

Customer Loyalty marketing article no. 62618 is 'EXPERIENTIAL MARKETING GROWING IN SIGNFICANCE'  Experiential marketing growing in signficance
Customer Loyalty marketing article no. 57682 is 'VODAFONE GETS PERSONAL WITH BEHAVIOURAL MODELLING'  Vodafone gets personal with behavioural modelling
Customer Loyalty marketing article no. 45933 is 'DOUBLE TRIPREWARDS POINTS AT WYNDHAM HOTELS'  Double TripRewards points at Wyndham hotels
Customer Loyalty marketing article no. 40529 is 'NECTAR... DETAILS OF THE UK COALITION LOYALTY PROGRAMME, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Nectar... details of the UK coalition loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 34784 is 'CREATING AND GROWING A LOYALTY SCHEME - WHAT TO FIND OUT, AND HOW - UPDATED FEBRUARY 2008, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Creating and growing a loyalty scheme - what to find out, and how - Updated February 2008, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 78577 is 'ACQUIRE THE GOOD QUALITY CUSTOMERS, NOT JUST ANYONE, BY BELINDA NEAL (CLIENT SERVICES DIRECTOR, CRAZY HORSE)'  Acquire the good quality customers, not just anyone, by Belinda Neal (Client Services Director, Crazy Horse)
Customer Loyalty marketing article no. 94080 is 'MARKETING BUDGETS AREN'T VERY STRETCHY - OR ARE THEY?, BY PETER CLARK (CO-EDITOR, THE WISE MARKETER)'  Marketing budgets aren't very stretchy - or are they?, by Peter Clark (Co-Editor, The Wise Marketer)
Customer Loyalty marketing article no. 14780 is 'THE 30 MAJOR FACTORS BEHIND A SUCCESSFUL CUSTOMER LOYALTY PROGRAMME, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The 30 major factors behind a successful customer loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 26125 is 'COALITION LOYALTY PROGRAMMES: THE WHO, WHY, AND HOW BIG?, BY BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Coalition Loyalty Programmes: the who, why, and how big?, by By Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 18648 is 'RETAIL PRICING STRATEGIES: THEIR IMPACT ON CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Retail Pricing Strategies: their impact on customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 50573 is 'BEST CUSTOMER MARKETING: BUILDING LONG-LASTING CUSTOMER PROFITABILITY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Best Customer Marketing: building long-lasting customer profitability, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 83280 is 'LINKING CUSTOMER LIFETIME VALUE, LOYALTY, AND PROFITABILITY, BY BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Linking customer lifetime value, loyalty, and profitability, by By Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 85157 is 'THE 22 MAJOR FACTORS THAT WILL SHAPE THE FUTURE OF CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The 22 major factors that will shape the future of customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 73294 is 'THE IMPACT OF MULTIPLE CHANNELS ON CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The impact of multiple channels on customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 76094 is 'AN OVERVIEW OF SUPERMARKET & GROCERY LOYALTY PROGRAMMES AROUND THE WORLD, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE - WWW.THELOYALTYGUIDE.COM)'  An overview of supermarket & grocery loyalty programmes around the world, by Peter Clark (co-author, The Loyalty Guide - www.theloyaltyguide.com)
Customer Loyalty marketing article no. 94252 is 'THE 6 KEY FACTORS THAT INFLUENCE CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE REPORTS)'  The 6 key factors that influence customer loyalty, by Peter Clark (Co-author, The Loyalty Guide reports)
Customer Loyalty marketing article no. 99125 is 'THE LOYALTY GUIDE III: NEW FOR 2008 AND BEYOND - ANOTHER DETAILED REPORT ON CUSTOMER LOYALTY THEORY, PRINCIPLES, METHODS, STRATEGIES, GLOBAL BEST PRACTICE AND CASE STUDIES, BY PETER CLARK, ROBIN CLARK'  The Loyalty Guide III: New for 2008 and beyond - another detailed report on customer loyalty theory, principles, methods, strategies, global best practice and case studies, by Peter Clark, Robin Clark
Customer Loyalty marketing article no. 62549 is 'E-RETAIL OPPORTUNITIES MISSED AFTER CHECKING OUT'  E-retail opportunities missed after checking out
Customer Loyalty marketing article no. 19161 is 'ROYAL MAIL TO SET UP UK DATA SERVICES PANEL'  Royal Mail to set up UK data services panel
Customer Loyalty marketing article no. 96211 is 'IHG BRANDS TO OFFER AMEX PREPAID CARD REWARDS'  IHG brands to offer Amex prepaid card rewards
Customer Loyalty marketing article no. 58827 is 'PERMISSION CRISIS: END OF LINE FOR SMS MARKETING?'  Permission crisis: End of line for SMS marketing?
Customer Loyalty marketing article no. 70981 is 'EBUCKS REPORTS HIGHER HOLIDAY SEASON LOYALTY'  eBucks reports higher holiday season loyalty
Customer Loyalty marketing article no. 67308 is 'TD BANK OFFERS VISA PAYWAVE CARDS WITH REWARDS'  TD Bank offers Visa payWave cards with rewards
Customer Loyalty marketing article no. 82926 is 'DEBENHAMS TO LEAVE NECTAR IN FEBRUARY'  Debenhams to leave Nectar in February
Customer Loyalty marketing article no. 62631 is 'THE AA SIGNS UP WITH NECTAR BUSINESS'  The AA signs up with Nectar Business
Customer Loyalty marketing article no. 23515 is 'CARDTREND LAUNCHES BONUS POINTS CARD IN CHINA'  Cardtrend launches Bonus Points Card in China
Customer Loyalty marketing article no. 61190 is 'LOYALTY DRIVER ADDS E-COUPONS AND CONCIERGE'  Loyalty Driver adds e-coupons and concierge
Customer Loyalty marketing article no. 62258 is 'SATISFACTION METRICS DEPEND ON THE QUESTION'  Satisfaction metrics depend on the question
Customer Loyalty marketing article no. 59054 is 'CREDITZ ADDS CONTACTLESS PAYMENT OPTION'  Creditz adds contactless payment option
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 31st, 2008...

Customer Loyalty marketing article no. 99175 is 'LOYALTY SCHEMES GROWING IN POPULARITY AGAIN'  Loyalty schemes growing in popularity again
Customer Loyalty marketing article no. 85694 is 'GM WINS POLK AUTOMOTIVE LOYALTY AWARD - AGAIN'  GM wins Polk automotive loyalty award - again
Customer Loyalty marketing article no. 46464 is 'EMIRATES LAUNCHES LOYALTY DEBIT CARD'  Emirates launches loyalty debit card
Customer Loyalty marketing article no. 4807 is 'FOUR GREEN MARKETING PREDICTIONS FOR 2008'  Four green marketing predictions for 2008
Customer Loyalty marketing article no. 56336 is 'HHONORS ADDS REGISTERED TRAVELLER REWARD'  HHonors adds Registered Traveller reward
Customer Loyalty marketing article no. 37507 is 'MILEAGE PLAN GETS NEW ONLINE REDEMPTION TOOL'  Mileage Plan gets new online redemption tool
Customer Loyalty marketing article no. 68482 is 'THE IMPORTANCE OF MARKETING MEDIA INTEGRATION'  The importance of marketing media integration
Customer Loyalty marketing article no. 75555 is 'SA RADIO STATION LAUNCHES KLUBVIP REWARDS'  SA radio station launches KlubVIP rewards
Customer Loyalty marketing article no. 80895 is 'CATALINA HIGHLIGHTS 'GREEN SHOPPER' CATEGORIES'  Catalina highlights 'green shopper' categories
Customer Loyalty marketing article no. 11758 is 'ENGAGEMENT LOYALTY NEEDED FOR CPG RELATIONSHIPS'  Engagement loyalty needed for CPG relationships
Customer Loyalty marketing article no. 59824 is 'US CUSTOMER LOYALTY SUMMIT DETAILS ANNOUNCED'  US customer loyalty summit details announced
Customer Loyalty marketing article no. 15626 is 'COUPONS & LOYALTY CARD SAVINGS ADD UP QUICKLY'  Coupons & loyalty card savings add up quickly
Customer Loyalty marketing article no. 34125 is 'SLOW RETAIL MARKET PUTS NEW PRESSURE ON LUXURY BRANDS'  Slow retail market puts new pressure on luxury brands
Customer Loyalty marketing article no. 3554 is 'US NAVAL ACADEMY LAUNCHES STUDENT YARD CARD'  US Naval Academy launches student Yard Card
Customer Loyalty marketing article no. 95268 is 'CAA-QUEBEC OFFERS MEMBERS A DISCOUNT AT FAMILIPRIX'  CAA-Quebec offers members a discount at Familiprix
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 24th, 2008...

Customer Loyalty marketing article no. 59647 is 'BETTER SEGMENTATION CAN DRIVE CUSTOMER RELATIONSHIPS'  Better segmentation can drive customer relationships
Customer Loyalty marketing article no. 41084 is 'PRIMUS TELECOMS BECOMES AEROPLAN SPONSOR'  Primus telecoms becomes Aeroplan sponsor
Customer Loyalty marketing article no. 82677 is 'CHEMMART SUCCEEDS WITH GRAPHICARD LOYALTY SCHEME'  Chemmart succeeds with GraphiCard loyalty scheme
Customer Loyalty marketing article no. 9382 is 'PAYBACK AND WEG.DE LAUNCH NEW TRAVEL WEB SITE'  PayBack and Weg.de launch new travel web site
Customer Loyalty marketing article no. 29271 is 'EBUCKS AUCTIONS CAR FOR LESS THAN 10% OF ITS VALUE'  eBucks auctions car for less than 10% of its value
Customer Loyalty marketing article no. 43043 is 'VESDIA ENHANCES ITS ONLINE LOYALTY REWARDS MALL'  Vesdia enhances its online loyalty rewards mall
Customer Loyalty marketing article no. 42380 is 'EASYJET LAUNCHES 1-2-3 REWARDS CREDIT CARD'  EasyJet launches 1-2-3 rewards credit card
Customer Loyalty marketing article no. 17813 is 'COMPANIES STILL NEED TO WORK HARD FOR TRUE LOYALTY'  Companies still need to work hard for true loyalty
Customer Loyalty marketing article no. 91513 is 'BRIGHT START LAUNCHES COLLEGE SAVINGS CREDIT CARD'  Bright Start launches college savings credit card
Customer Loyalty marketing article no. 3200 is 'LMG TAKES CONTROLLING INTEREST IN AIR MILES ME'  LMG takes controlling interest in Air Miles ME
Customer Loyalty marketing article no. 46184 is 'SHOPRITE TO LINK LOYALTY DATA TO COMPUTERISED CARTS'  Shoprite to link loyalty data to computerised carts
Customer Loyalty marketing article no. 70346 is 'STOP & SHOP SCAN-AND-BAG GIVES PERSONALISED OFFERS'  Stop & Shop scan-and-bag gives personalised offers
Customer Loyalty marketing article no. 44743 is 'EIGHT TRENDS AFFECTING RETAIL MARKETING IN 2008'  Eight trends affecting retail marketing in 2008
Customer Loyalty marketing article no. 9091 is 'PREDICTIVE ANALYTICS TO AID WHOLESALE LOYALTY'  Predictive analytics to aid wholesale loyalty
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 17th, 2008...

Customer Loyalty marketing article no. 24993 is 'A CLOSER LOOK AT B2C ONLINE LEAD GENERATION'  A closer look at B2C online lead generation
Customer Loyalty marketing article no. 32875 is 'PROPERTY BUYERS REWARDED WITH POINTS AND PERKS'  Property buyers rewarded with points and perks
Customer Loyalty marketing article no. 82672 is 'ZING! TO LET SHOPPERS CLIP THEIR COUPONS ONLINE'  Zing! to let shoppers clip their coupons online
Customer Loyalty marketing article no. 6722 is 'TEN CONSUMER TRENDS DRIVEN BY SOCIAL MEDIA'  Ten consumer trends driven by social media
Customer Loyalty marketing article no. 1785 is 'OFFICE DEPOT LAUNCHES WORKLIFE REWARDS CREDIT CARD'  Office Depot launches Worklife Rewards credit card
Customer Loyalty marketing article no. 90035 is 'EDEBITPAY LAUNCHES EDP REWARDS MALL'  EDebitPay launches EDP Rewards mall
Customer Loyalty marketing article no. 84631 is 'SMART WEB TO FOLLOW WEB 2.0 FOR BETTER ENGAGEMENT?'  Smart Web to follow Web 2.0 for better engagement?
Customer Loyalty marketing article no. 78886 is 'STUDY REVEALS STRONGER 'GREEN LOYALTY' TREND'  Study reveals stronger 'green loyalty' trend
Customer Loyalty marketing article no. 22680 is 'CREDITZ UNVEILS MICRO-PAYMENT LOYALTY CURRENCY'  Creditz unveils micro-payment loyalty currency
Customer Loyalty marketing article no. 11626 is 'SEVEN MARKETING OPERATIONS BEST PRACTICES EXPLAINED'  Seven marketing operations best practices explained
Customer Loyalty marketing article no. 58882 is 'GREEN REWARDS TO LAUNCH IN UK WITH ECO-INCENTIVES'  Green Rewards to launch in UK with eco-incentives
Customer Loyalty marketing article no. 70227 is '2007 HOLIDAY E-SHOPPING SEASON EXCEEDED US$29BN'  2007 holiday e-shopping season exceeded US$29bn
Customer Loyalty marketing article no. 22098 is 'INNOVATIVE PUBLISHER ADDS DVD TO GIFT CARDS'  Innovative publisher adds DVD to gift cards
Customer Loyalty marketing article no. 44529 is 'SEAMILES' LOYALTY PROFITS PAY ITS PROPERTY DEBTS'  SeaMiles' loyalty profits pay its property debts
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 10th, 2008...

Customer Loyalty marketing article no. 79113 is 'EVENT-TRIGGERED MARKETING GETS 35% MORE RESPONSES'  Event-triggered marketing gets 35% more responses
Customer Loyalty marketing article no. 67250 is 'CHATEAUX & HOTELS REWARDS GUESTS WITH SKYMILES'  Chateaux & Hotels rewards guests with SkyMiles
Customer Loyalty marketing article no. 70050 is 'CAR MAKERS BOOST INCENTIVES TO END THE YEAR WELL'  Car makers boost incentives to end the year well
Customer Loyalty marketing article no. 88208 is 'CONTINENTAL LAUNCHES NEW TRAVELBANK CREDIT CARD'  Continental launches new TravelBank credit card
Customer Loyalty marketing article no. 66523 is 'RETAIL LOYALTY CARDS TO ACTIVATE MOBILE COUPONS'  Retail loyalty cards to activate mobile coupons
Customer Loyalty marketing article no. 56506 is 'COLLEGE SAVINGS AIDED BY MASTERCARD REBATES'  College savings aided by MasterCard rebates
Customer Loyalty marketing article no. 13117 is 'NO MORE GOLD POINTS, BUT GOLD POINTS PLUS STAYS'  No more Gold Points, but Gold Points Plus stays
Customer Loyalty marketing article no. 90167 is 'NCR FASTLANE EMBRACES OTHER RETAIL DEPARTMENTS'  NCR Fastlane embraces other retail departments
Customer Loyalty marketing article no. 26225 is 'FIVE PREDICTIONS FOR THE E-MARKETING SPACE IN 2008'  Five predictions for the e-marketing space in 2008
Customer Loyalty marketing article no. 64937 is 'STARWOOD OFFERS ONLINE AEROPLAN MILE REDEMPTIONS'  Starwood offers online Aeroplan Mile redemptions
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 3rd, 2008...

Customer Loyalty marketing article no. 178 is 'LMG'S CEO REVEALS PLANS FOR NECTAR & AEROPLAN'  LMG's CEO reveals plans for Nectar & Aeroplan
Customer Loyalty marketing article no. 79883 is 'WEB PODCAST SERIES TO FOCUS ON CRM 2.0'  Web podcast series to focus on CRM 2.0
Customer Loyalty marketing article no. 87651 is 'CMOS SEEK TO BE TRUE BUSINESS LEADERS'  CMOs seek to be true business leaders
Customer Loyalty marketing article no. 5001 is 'QATAR TO EXPAND USAGE OF LOYALTY SIGN-UP KIOSKS'  Qatar to expand usage of loyalty sign-up kiosks
Customer Loyalty marketing article no. 6069 is 'UK CONSUMERS TURN TO GOOGLE, MS & EBAY FIRST'  UK consumers turn to Google, MS & eBay first
Customer Loyalty marketing article no. 62212 is 'AIR INDIA TO JOIN STAR ALLIANCE'  Air India to join Star Alliance
Customer Loyalty marketing article no. 71825 is 'JET PRIVILEGE PARTNERS WITH TWO CREDIT CARD ISSUERS'  Jet Privilege partners with two credit card issuers
Customer Loyalty marketing article no. 42985 is 'POINTS INTERNATIONAL FORECASTS A BUMPER YEAR'  Points International forecasts a bumper year
Customer Loyalty marketing article no. 76388 is 'NPS ARTICLE'S AUTHORS WIN H. PAUL ROOT AWARD'  NPS article's authors win H. Paul Root award
Customer Loyalty marketing article no. 90273 is 'MORE RESEARCH BACKS GIFT CARD POPULARITY'  More research backs gift card popularity
Customer Loyalty marketing article no. 48617 is 'VERIZON ADDS EXPERIENTIAL BUSINESS LINK REWARDS'  Verizon adds experiential Business Link Rewards
Customer Loyalty marketing article no. 73588 is 'THE KEY TO INCREASING SUPERMARKET DELI SALES'  The key to increasing supermarket Deli sales
Customer Loyalty marketing article no. 31463 is 'WHAT COULD KILL BOTH WEB 2.0 AND THE HIGH STREET?'  What could kill both Web 2.0 and the high street?
Customer Loyalty marketing article no. 62439 is 'CHOICE PRIVILEGES SIGNS ECONO LODGE & RODEWAY INN'  Choice Privileges signs Econo Lodge & Rodeway Inn
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 27th, 2007...

Customer Loyalty marketing article no. 21737 is 'THE TOP THREE E-MARKETING TRENDS FOR 2008'  The top three e-marketing trends for 2008
Customer Loyalty marketing article no. 5715 is 'ONLINE CUSTOMER ENGAGEMENT TOPS AGENDA IN 2008'  Online customer engagement tops agenda in 2008
Customer Loyalty marketing article no. 53780 is 'SOCIAL TRENDS THAT WILL AFFECT MARKETING IN 2008'  Social trends that will affect marketing in 2008
Customer Loyalty marketing article no. 42372 is 'AIR NZ LAUNCHES 'CONCIERGE IN THE SKY' SERVICE'  Air NZ launches 'Concierge in the Sky' service
Customer Loyalty marketing article no. 28082 is 'WEB RANKINGS SHOW POSITIVE E-RETAIL TRENDS'  Web rankings show positive e-retail trends
Customer Loyalty marketing article no. 44395 is 'AEROPLAN SUCCESSFULLY COMPLETES LMG BUY-OUT'  Aeroplan successfully completes LMG buy-out
Customer Loyalty marketing article no. 9551 is 'TEN KEY FACTORS TO BUILD AUTOMOTIVE BRAND LOYALTY'  Ten key factors to build automotive brand loyalty
Customer Loyalty marketing article no. 14083 is 'BA & POINTS.COM LAUNCH EXECUTIVE CLUB E-STORE'  BA & Points.com launch Executive Club e-store
Customer Loyalty marketing article no. 63097 is 'HOW 'GREEN TARGETING' COULD SAVE A SMALL FORTUNE'  How 'green targeting' could save a small fortune
Customer Loyalty marketing article no. 17977 is 'COOLSAVINGS.COM TEAMS UP WITH PRICEGRABBER.COM'  Coolsavings.com teams up with PriceGrabber.com
 
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Information for the week ending December 20th, 2007...

Customer Loyalty marketing article no. 53484 is 'FACTORS THAT AFFECT RETAIL CUSTOMER RETENTION'  Factors that affect retail customer retention
Customer Loyalty marketing article no. 20258 is 'AIR CHINA AND SHANGHAI AIRLINES JOIN AEROPLAN'  Air China and Shanghai Airlines join Aeroplan
Customer Loyalty marketing article no. 60588 is 'EBUCKS LOYALTY MALL ONE OF SOUTH AFRICA'S FAVOURITES'  eBucks loyalty mall one of South Africa's favourites
Customer Loyalty marketing article no. 86482 is 'PREPAID CARDS ADD RESPONSIBILITY TO GIFT-GIVING'  Prepaid cards add responsibility to gift-giving
Customer Loyalty marketing article no. 21263 is 'VISIONS ELECTRONICS JOINS CANADA'S AIR MILES'  Visions Electronics joins Canada's Air Miles
Customer Loyalty marketing article no. 94964 is 'FARNBOROUGH AIRSHOW CALLS FOR ONLINE BRAND PARTNERS'  Farnborough Airshow calls for online brand partners
Customer Loyalty marketing article no. 47303 is 'NECTAR FOR BUSINESS RELAUNCHED & REVITALISED'  Nectar for Business relaunched & revitalised
Customer Loyalty marketing article no. 37171 is '1TO1 WEBCAST EXAMINES BRAND BUILDING IDEAS'  1to1 webcast examines brand building ideas
Customer Loyalty marketing article no. 34776 is 'LOYALTY CARD CONSOLIDATOR UPDATES ITS PRODUCT'  Loyalty card consolidator updates its product
Customer Loyalty marketing article no. 88846 is 'EIGHT MAJOR BRAND MARKETING TRENDS FOR 2008'  Eight major brand marketing trends for 2008
Customer Loyalty marketing article no. 12541 is 'CHINESE FAKES FLOOD UK RETAIL MARKET FOR CHRISTMAS'  Chinese fakes flood UK retail market for Christmas
Customer Loyalty marketing article no. 46057 is 'UK SUPERMARKET SHARES: MORRISON'S IMPROVES IN 2007'  UK supermarket shares: Morrison's improves in 2007
Customer Loyalty marketing article no. 18950 is 'COMMUNICATING WITH FREQUENT FLYERS IN THE DIGITAL CHANNEL, BY BILL HANIFIN'  Communicating with frequent flyers in the digital channel, by Bill Hanifin
Customer Loyalty marketing article no. 73715 is 'BUSINESS INTELLIGENCE BOOSTS CUSTOMER RETENTION, SURVEY SAYS'  Business intelligence boosts customer retention, survey says
Customer Loyalty marketing article no. 23513 is 'CARLSON ADDS MP3S TO LOYALTY REDEMPTION CATALOGUE'  Carlson adds MP3s to loyalty redemption catalogue
Customer Loyalty marketing article no. 74119 is 'E-SHOPPERS STILL SATISFIED THIS HOLIDAY SEASON'  E-shoppers still satisfied this holiday season
Customer Loyalty marketing article no. 55089 is 'AIR MILES CANADA 'MEMORIES' COMPETITION FINISHES'  Air Miles Canada 'Memories' competition finishes
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 13th, 2007...

Customer Loyalty marketing article no. 78588 is 'CUSTOMER EXPERIENCE BECOMING A KEY TELCO DIFFERENTIATOR'  Customer experience becoming a key telco differentiator
Customer Loyalty marketing article no. 19727 is 'HOW BRANDS ARE FAILING TO PROTECT THEMSELVES ONLINE'  How brands are failing to protect themselves online
Customer Loyalty marketing article no. 63520 is 'EY CARD SIGNS DOLCIS AS REDEMPTION PARTNER'  EY Card signs Dolcis as redemption partner
Customer Loyalty marketing article no. 5582 is 'WHAT ARE THE MAIN DRIVERS OF ENGAGEMENT?'  What are the main drivers of engagement?
Customer Loyalty marketing article no. 63212 is 'PUBLISHERS TO SEE E-REVENUE SURGE IN 2008?'  Publishers to see e-revenue surge in 2008?
Customer Loyalty marketing article no. 47999 is 'HOW ONLINE RETAILERS HAVE IMPROVED CUSTOMER RESPECT'  How online retailers have improved customer respect
Customer Loyalty marketing article no. 40522 is 'CROSS CHANNEL, WEB 2.0, AND WHAT ELSE IS NEW?'  Cross channel, Web 2.0, and what else is new?
Customer Loyalty marketing article no. 9837 is 'FREE WI-FI INTERNET FOR AA ADMIRALS CLUB MEMBERS'  Free Wi-Fi internet for AA Admirals Club members
Customer Loyalty marketing article no. 42545 is 'E-SHOPPERS EARN AIR MILES FOR INTERAC PAYMENTS'  E-shoppers earn Air Miles for Interac payments
Customer Loyalty marketing article no. 70979 is 'ALL ABOUT TECHNIQUE: HOW GOLDPOINTS PLUS WENT GLOBAL'  All about technique: How Goldpoints Plus went global
Customer Loyalty marketing article no. 71580 is 'SURVEY: HOW THE BEST RETAILERS USE BI TO STAY AHEAD'  Survey: How the best retailers use BI to stay ahead
Customer Loyalty marketing article no. 47822 is 'CHRYSLER LAUNCHES LOYALTY CREDIT CARDS IN CANADA'  Chrysler launches loyalty credit cards in Canada
Customer Loyalty marketing article no. 65980 is 'CARBON OFFSETS OFFERED TO AEROPLAN MEMBERS'  Carbon offsets offered to Aeroplan members
Customer Loyalty marketing article no. 11506 is 'HHONORS SIGNS UP SEVEN NEW 'GIVING BACK' PARTNERS'  HHonors signs up seven new 'Giving Back' partners
Customer Loyalty marketing article no. 48372 is 'TOWARD A STRONGER REWARDS CATALOGUE: THE FINAL STEPS, BY N. RAMASUBRAMANI (REGIONAL DIRECTOR, SURFGOLD)'  Toward a stronger rewards catalogue: The final steps, by N. Ramasubramani (Regional Director, SurfGold)
Customer Loyalty marketing article no. 4983 is 'RETURN TO THE CRM ERA: IS IT ALL IN THEIR HEADS?'  Return to the CRM era: Is it all in their Heads?
Customer Loyalty marketing article no. 8592 is 'AIR MILES CANADA RESPONDS TO AEROPLAN'S PURCHASE OF LMG'  Air Miles Canada responds to Aeroplan's purchase of LMG
Customer Loyalty marketing article no. 30555 is 'HOW POOR QUALITY E-RECOMMENDATIONS AFFECT LOYALTY'  How poor quality e-recommendations affect loyalty
Customer Loyalty marketing article no. 69266 is 'INDIAN CLOTHING BRAND LAUNCHES LOYALTY SCHEME'  Indian clothing brand launches loyalty scheme
Customer Loyalty marketing article no. 79688 is 'WHY SMES WANT A SIMPLER APPROACH TO CRM'  Why SMEs want a simpler approach to CRM
Customer Loyalty marketing article no. 42190 is 'WHICH SECTORS ARE BEST AT CUSTOMER RETENTION?'  Which sectors are best at customer retention?
Customer Loyalty marketing article no. 21896 is 'TUITION REWARDS REACHES MORE THAN 200 COLLEGES'  Tuition Rewards reaches more than 200 colleges
Customer Loyalty marketing article no. 82779 is 'NEW ONLINE STORE TO REWARD BOWLING ENTHUSIASTS'  New online store to reward bowling enthusiasts
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 6th, 2007...

Customer Loyalty marketing article no. 60544 is 'NECTAR ADDS NEW RETAILERS TO ESTORES, READY FOR CHRISTMAS'  Nectar adds new retailers to eStores, ready for Christmas
Customer Loyalty marketing article no. 57340 is 'ONLINE CUSTOMER ENGAGEMENT BECOMING A PRIORITY'  Online customer engagement becoming a priority
Customer Loyalty marketing article no. 13838 is 'ADS TO ENHANCE UTANGO'S LIFE-STAGE REWARDS SCHEME'  ADS to enhance uTango's life-stage rewards scheme
Customer Loyalty marketing article no. 58440 is 'CARREFOUR SPAIN INCREASES CUSTOMER FOCUS'  Carrefour Spain increases customer focus
Customer Loyalty marketing article no. 71516 is 'MARKETING STUDY SUGGESTS GOING BACK TO BASICS'  Marketing study suggests going back to basics
Customer Loyalty marketing article no. 94896 is 'HOW ONLINE CONSUMER REVIEWS IMPACT OFFLINE SALES'  How online consumer reviews impact offline sales
Customer Loyalty marketing article no. 53239 is 'ICLP AUSTRALIA EXPOUNDS KEY 'LOYALTY ESSENTIALS''  ICLP Australia expounds key 'loyalty essentials'
Customer Loyalty marketing article no. 78210 is 'HOW MANY GIFT CARDS WILL GO UNUSED?'  How many gift cards will go unused?
Customer Loyalty marketing article no. 23622 is 'O2 RUNS RETAIL TRIAL OF NFC MOBILE PAYMENT SYSTEM'  O2 runs retail trial of NFC mobile payment system
Customer Loyalty marketing article no. 54598 is 'AEROPLAN BUYS NECTAR AND ITS OPERATOR, LMG'  Aeroplan buys Nectar and its operator, LMG
Customer Loyalty marketing article no. 61670 is 'ANZ CARD REWARDS REPAYMENTS RATHER THAN NEW DEBTS'  ANZ card rewards repayments rather than new debts
Customer Loyalty marketing article no. 67011 is 'HILTON LAUNCHES HHONORS LOYALTY REWARDS E-STORE'  Hilton launches HHonors loyalty rewards e-store
Customer Loyalty marketing article no. 10337 is 'CYBER MONDAY SPENDING UP 21% OVER LAST YEAR'  Cyber Monday spending up 21% over last year
Customer Loyalty marketing article no. 58402 is 'VESDIA PARTNERS WITH AFFINITY CREDIT CARD PROVIDER'  Vesdia partners with affinity credit card provider
Customer Loyalty marketing article no. 87646 is 'US CUSTOMER FEEDBACK SUMMIT ANNOUNCED'  US customer feedback summit announced
Customer Loyalty marketing article no. 20241 is 'THE EFFECT OF GENDER AND AGE ON RETAIL PROBLEMS'  The effect of gender and age on retail problems
Customer Loyalty marketing article no. 89669 is 'AMERICAN IDOL GIFT CARD LAUNCHES SWEEPSTAKE'  American Idol gift card launches sweepstake
Customer Loyalty marketing article no. 54825 is 'THE ATM'S IMPACT ON BANKING LOYALTY - FRANCE VS UK'  The ATM's impact on banking loyalty - France vs UK
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 29th, 2007...

Customer Loyalty marketing article no. 58225 is 'STUDY SHOWS RETAIL TRENDS FOR THE HOLIDAY SEASON'  Study shows retail trends for the holiday season
Customer Loyalty marketing article no. 13105 is 'OCEAN SPRAY ISSUES CONSUMER-PRINTABLE COUPONS'  Ocean Spray issues consumer-printable coupons
Customer Loyalty marketing article no. 68793 is 'HARVEY NICHOLS ADDS REAL-TIME CUSTOMER PROFILING'  Harvey Nichols adds real-time customer profiling
Customer Loyalty marketing article no. 95496 is 'VIVOTECH ENABLES NFC 'SMART POSTER' MARKETING'  ViVOtech enables NFC 'smart poster' marketing
Customer Loyalty marketing article no. 88828 is 'HOW HOLIDAY SHOPPERS DIFFER BY GENERATION'  How holiday shoppers differ by generation
Customer Loyalty marketing article no. 15064 is 'SOUTH AFRICA: ABSA STREAMLINES MARKETING WITH MOM'  South Africa: ABSA streamlines marketing with MOM
Customer Loyalty marketing article no. 40958 is 'ONLINE SOCIAL NETWORK ENCOURAGES AFFILIATE MARKETING'  Online social network encourages affiliate marketing
Customer Loyalty marketing article no. 89833 is 'CUSTOMER VALUE IS KEY TO STRONG RELATIONSHIPS'  Customer value is key to strong relationships
Customer Loyalty marketing article no. 36977 is 'UK AHEAD OF FRANCE WITH ITS CHRISTMAS SHOPPING'  UK ahead of France with its Christmas shopping
Customer Loyalty marketing article no. 89315 is 'AIR MILES REWARDS CANADIANS FOR TOUCHING STORIES'  Air Miles rewards Canadians for touching stories
Customer Loyalty marketing article no. 5742 is 'COUNTRY OF ORIGIN: THE NEW PURCHASE INFLUENCER'  Country of Origin: The new purchase influencer
Customer Loyalty marketing article no. 39105 is 'UK ONLINE PAYMENT CARD PROVIDES ADDED REWARDS'  UK online payment card provides added rewards
Customer Loyalty marketing article no. 93175 is 'AFFINITY CARDS TO REWARD OUTDOOR ENTHUSIASTS'  Affinity cards to reward outdoor enthusiasts
Customer Loyalty marketing article no. 30965 is 'HIGH STREET OUTPERFORMS E-RETAILERS ON THE WEB'  High Street outperforms e-retailers on the web
Customer Loyalty marketing article no. 91039 is 'LOYALTY REWARDS ROLL OUT AT K&K BOWLING SERVICES'  Loyalty rewards roll out at K&K Bowling Services
Customer Loyalty marketing article no. 84257 is 'NEW PARTNERSHIP FOR TAM AND UNITED AIRLINES'  New partnership for TAM and United Airlines
Customer Loyalty marketing article no. 18697 is 'LOYALTY LAB SIGNS HIGH-PROFILE SVP FOR GLOBAL SALES'  Loyalty Lab signs high-profile SVP for global sales
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 22nd, 2007...

Customer Loyalty marketing article no. 22950 is 'MAKING A MORE EMOTIONAL CUSTOMER CONNECTION'  Making a more emotional customer connection
Customer Loyalty marketing article no. 44571 is 'FACTORS FOR A STRONGER LOYALTY REWARDS CATALOGUE'  Factors for a stronger loyalty rewards catalogue
Customer Loyalty marketing article no. 79706 is 'CONSUMERS' HOLIDAY TRAVEL PLANS ARE CHANGING FAST'  Consumers' holiday travel plans are changing fast
Customer Loyalty marketing article no. 14955 is 'MAJOR SHIFT FROM BRANDS TO PRIVATE LABEL IN THE US?'  Major shift from brands to private label in the US?
Customer Loyalty marketing article no. 82651 is 'THE THREE KEY FACTORS FOR A STRONG LOYALTY REWARDS CATALOGUE, BY N. RAMASUBRAMANI, SURFGOLD'  The three key factors for a strong loyalty rewards catalogue, by N. Ramasubramani, SurfGold
Customer Loyalty marketing article no. 85792 is 'TESCO STILL FAR AHEAD DESPITE STRONG UK COMPETITION'  Tesco still far ahead despite strong UK competition
Customer Loyalty marketing article no. 54412 is 'US SURVEY IDENTIFIES THE LEADERS IN BRAND LOYALTY'  US survey identifies the leaders in brand loyalty
Customer Loyalty marketing article no. 75111 is 'WHY COLLECTING REWARDS HAS BECOME A GAME'  Why collecting rewards has become a game
Customer Loyalty marketing article no. 33340 is 'AIR MILES SUPPORTS SPECIAL OLYMPICS IN CANADA'  Air Miles supports Special Olympics in Canada
Customer Loyalty marketing article no. 25863 is 'CANADIANS FAR EXCEED US CONSUMERS IN LOYALTY ACTIVITY'  Canadians far exceed US consumers in loyalty activity
Customer Loyalty marketing article no. 48294 is 'THE TOP TEN MARKETING TRENDS FOR 2008'  The top ten marketing trends for 2008
Customer Loyalty marketing article no. 81001 is 'UK CONSUMERS MORE WILLING TO SHOP ONLINE'  UK consumers more willing to shop online
Customer Loyalty marketing article no. 68784 is 'SELF SERVICE KIOSKS COULD HELP THE CHRISTMAS RUSH'  Self service kiosks could help the Christmas rush
Customer Loyalty marketing article no. 83479 is 'THE SEVEN KEY ELEMENTS OF BEST CUSTOMER MANAGEMENT'  The seven key elements of best customer management
Customer Loyalty marketing article no. 86279 is 'EIGHT KEY LUXURY RETAIL TRENDS FOR 2008'  Eight key luxury retail trends for 2008
Customer Loyalty marketing article no. 51321 is 'DIGITAL AGENCIES FOCUS ON AFFILIATE MARKETING'  Digital agencies focus on affiliate marketing
Customer Loyalty marketing article no. 96846 is 'LOYALTY LAB LAUNCHES TRAVEL SECTOR LOYALTY SOLUTION'  Loyalty Lab launches travel sector loyalty solution
Customer Loyalty marketing article no. 86828 is 'CUSTOMER COMMUNICATIONS STILL FAIL THE LOYALTY TEST'  Customer communications still fail the loyalty test
Customer Loyalty marketing article no. 2788 is 'SMS REACHES 1BN A WEEK IN UK ON ITS 15TH ANNIVERSARY'  SMS reaches 1bn a week in UK on its 15th anniversary