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Weekly reports - looking back...

Information for the week ending July 3rd, 2009...

Customer Loyalty marketing article no. 30760 is 'PANIC PRICE OFFERS LACK CONSUMER RELEVANCE'  Panic price offers lack consumer relevance
Customer Loyalty marketing article no. 30818 is 'HILTON HHONORS OFFERS LIVE CONCERT TICKETS'  Hilton HHonors offers live concert tickets
Customer Loyalty marketing article no. 70338 is 'CASE STUDY: CUSTOMER-CENTRIC LOYALTY MARKETING'  Case study: Customer-centric loyalty marketing
Customer Loyalty marketing article no. 31157 is 'BEST WESTERN REWARDS OFFERS FREE HOTEL STAYS'  Best Western Rewards offers free hotel stays
Customer Loyalty marketing article no. 13403 is 'AIR MILES CANADA SETS UP ONLINE COMMUNITY'  Air Miles Canada sets up online community
Customer Loyalty marketing article no. 40106 is 'COMPASS LAUNCHES CORPORATE CAFE LOYALTY SCHEME'  Compass launches corporate cafe loyalty scheme
Customer Loyalty marketing article no. 88344 is 'RELATIONSHIPS RULE THE WIRELESS ROOST, STUDY FINDS'  Relationships rule the wireless roost, study finds
Customer Loyalty marketing article no. 55232 is 'PROFILE CLONING HELPS MULTIPLY BEST CUSTOMERS'  Profile cloning helps multiply best customers
Customer Loyalty marketing article no. 54568 is 'RETAILERS AT RISK FROM THE 'ANONYMOUS CUSTOMER''  Retailers at risk from the 'anonymous customer'
Customer Loyalty marketing article no. 9675 is 'TAM CREATES A NETWORK OF LOYALTY SCHEMES'  TAM creates a network of loyalty schemes
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 26th, 2009...

Customer Loyalty marketing article no. 35715 is 'E-PRINTABLE COUPONS HELP REDUCE SALES FATIGUE'  E-printable coupons help reduce sales fatigue
Customer Loyalty marketing article no. 31522 is 'PLAY.COM LAUNCHES REWARDS-BASED CREDIT CARD'  Play.com launches rewards-based credit card
Customer Loyalty marketing article no. 55684 is 'WHO CONSUMERS TRUST MOST WHEN 'GOING GREEN''  Who consumers trust most when 'going green'
Customer Loyalty marketing article no. 83197 is 'IKEA ROLLS OUT INSTORE SELF SERVICE KIOSKS FOR LOYALTY PROGRAMME'  Ikea rolls out instore self service kiosks for loyalty programme
Customer Loyalty marketing article no. 20693 is 'MOST UK FIRMS STILL IGNORING CUSTOMER INSIGHTS'  Most UK firms still ignoring customer insights
Customer Loyalty marketing article no. 54210 is 'BARCLAYCARD PLANS UK RETAILER REWARD SCHEME'  Barclaycard plans UK retailer reward scheme
Customer Loyalty marketing article no. 27102 is 'EXPEDIA OFFERS NECTAR POINT REDEMPTIONS'  Expedia offers Nectar point redemptions
Customer Loyalty marketing article no. 87806 is 'MONEYGRAM REWARDS GO TO EUROPE & CANADA'  MoneyGram Rewards go to Europe & Canada
Customer Loyalty marketing article no. 37604 is 'SHOPPERS BALANCING GREEN WITH CONVENIENCE'  Shoppers balancing Green with convenience
Customer Loyalty marketing article no. 14769 is 'SAS OPENS EUROBONUS SHOP WITH LOYLOGIC'  SAS opens EuroBonus Shop with Loylogic
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 19th, 2009...

Customer Loyalty marketing article no. 73576 is 'BA MILES IMPROVES COMPANION VOUCHER OFFERING'  BA Miles improves companion voucher offering
Customer Loyalty marketing article no. 8825 is 'ASIAN COMPANIES INCREASE CUSTOMER FOCUS IN DOWNTURN'  Asian companies increase customer focus in downturn
Customer Loyalty marketing article no. 49670 is 'LOYALTY SCHEMES CRITICAL TO RECESSION SURVIVAL'  Loyalty schemes critical to recession survival
Customer Loyalty marketing article no. 93463 is 'FLY BUYS SIGNS TWO NEW POINTS PARTNERS'  Fly Buys signs two new points partners
Customer Loyalty marketing article no. 35526 is 'US RETAILERS TOP LOYALTY SCHEME MEMBER COUNT'  US retailers top loyalty scheme member count
Customer Loyalty marketing article no. 62163 is 'BI-BASED MARKETING ROLLS OUT AT GREEN HILLS'  BI-based marketing rolls out at Green Hills
Customer Loyalty marketing article no. 73508 is 'NEW CHANNELS AID LOYAL CUSTOMER DIALOGUE'  New channels aid loyal customer dialogue
Customer Loyalty marketing article no. 66031 is 'ACCOR LAUNCHES GLOBAL REWARDS IN US'  Accor launches Global Rewards in US
Customer Loyalty marketing article no. 26185 is 'PAPER CITES NINE WAYS TO RETAIN CUSTOMERS'  Paper cites nine ways to retain customers
Customer Loyalty marketing article no. 32335 is 'AEROPLAN SIGNS SAMBA DAYS AS LATEST PARTNER'  Aeroplan signs Samba Days as latest partner
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 12th, 2009...

Customer Loyalty marketing article no. 2023 is 'B2B: 40% OF HAPPY CLIENTS NOW MAKING REFERRALS'  B2B: 40% of happy clients now making referrals
Customer Loyalty marketing article no. 84496 is 'ICF WORLD HOMES TO OFFER TRUCASH REWARDS'  ICF World Homes to offer TruCash Rewards
Customer Loyalty marketing article no. 2655 is 'BRANDS MISSING LOYAL CONNECTION WITH E-MAIL'  Brands missing loyal connection with e-mail
Customer Loyalty marketing article no. 74444 is 'MOBILE NETWORKS' REWARDS DRIVE SATISFACTION'  Mobile networks' rewards drive satisfaction
Customer Loyalty marketing article no. 64426 is 'DMA LAUNCHES FREE ECO-TOOL FOR MARKETERS'  DMA launches free eco-tool for marketers
Customer Loyalty marketing article no. 21038 is 'FOOD LION REWARDS LOYALTY WITH COUPONS'  Food Lion rewards loyalty with coupons
Customer Loyalty marketing article no. 24354 is 'STUDY IDENTIFIES 'RECESSION BOUNCE-BACK' CONSUMERS'  Study identifies 'recession bounce-back' consumers
Customer Loyalty marketing article no. 60411 is 'CHASE LAUNCHES ULTIMATE REWARDS SCHEME'  Chase launches Ultimate Rewards scheme
Customer Loyalty marketing article no. 99122 is 'STICK-ON RFID DRIVES MOBILE REWARDS PLATFORM'  Stick-on RFID drives mobile rewards platform
Customer Loyalty marketing article no. 88926 is 'FLAGSTAR BANK LAUNCHES NEW LOYALTY SCHEME'  Flagstar Bank launches new loyalty scheme
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 5th, 2009...

Customer Loyalty marketing article no. 57691 is 'ADVANCED RETAIL COMES ALIVE AT GREEN HILLS'  Advanced retail comes alive at Green Hills
Customer Loyalty marketing article no. 18575 is 'AIR PACIFIC & ALASKA AIRLINES FFPS RECIPROCATE'  Air Pacific & Alaska Airlines FFPs reciprocate
Customer Loyalty marketing article no. 11417 is 'SOUTH AFRICANS ALSO SEEKING GREATER RETAIL VALUE'  South Africans also seeking greater retail value
Customer Loyalty marketing article no. 12485 is 'CARLSON HOTELS OFFERS '1,000 POINTS, 1,000 HOTELS''  Carlson Hotels offers '1,000 points, 1,000 hotels'
Customer Loyalty marketing article no. 9281 is 'AMERICANS HAPPIER WITH IMPORTED VEHICLE BRANDS'  Americans happier with imported vehicle brands
Customer Loyalty marketing article no. 65485 is 'SEAMILES REPORTS 24% INCREASE IN REVENUE'  SeaMiles reports 24% increase in revenue
Customer Loyalty marketing article no. 36645 is 'CANADA'S MOST TRUSTED BRANDS FOR 2009'  Canada's most trusted brands for 2009
Customer Loyalty marketing article no. 23164 is 'GOLFINGCARD MEMBERS GET REWARDS VIA CELLPHONES'  GolfingCard members get rewards via cellphones
Customer Loyalty marketing article no. 16431 is 'E-RETAIL DISSATISFACTION HAMPERS ECONOMIC RECOVERY'  E-retail dissatisfaction hampers economic recovery
Customer Loyalty marketing article no. 74773 is 'WEBTRENDS SUGGESTS DIGITAL MARKETING METRICS'  Webtrends suggests digital marketing metrics
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 29th, 2009...

Customer Loyalty marketing article no. 45370 is 'DM TIMING MORE IMPORTANT THAN PERSONALISATION'  DM timing more important than personalisation
Customer Loyalty marketing article no. 76346 is 'US TRAVEL AGENTS OFFERED TRUCASH REWARD PLATFORM'  US travel agents offered TruCash reward platform
Customer Loyalty marketing article no. 83418 is 'HILTON HHONORS ANNOUNCES SUMMER REWARDS'  Hilton HHonors announces summer rewards
Customer Loyalty marketing article no. 68433 is 'LOYALTY MOVING FROM MARKETING TO ENGAGEMENT'  Loyalty moving from marketing to engagement
Customer Loyalty marketing article no. 52411 is 'AIR CANADA AND SPANAIR TO RECIPROCATE'  Air Canada and Spanair to reciprocate
Customer Loyalty marketing article no. 477 is 'WESTJET VACATIONS LAUNCHES E-CONCIERGE SERVICE'  WestJet Vacations launches e-concierge service
Customer Loyalty marketing article no. 82543 is 'I-MINT GROWS AS COALITION LOYALTY GAINS POPULARITY'  i-Mint grows as coalition loyalty gains popularity
Customer Loyalty marketing article no. 68253 is 'GIVEX UNVEILS NEW TOUCH-SCREEN LOYALTY KIOSK'  Givex unveils new touch-screen loyalty kiosk
Customer Loyalty marketing article no. 37682 is 'GUESTBRIDGE UNVEILS NEW GUEST LOYALTY PLATFORM'  GuestBridge unveils new guest loyalty platform
Customer Loyalty marketing article no. 75987 is 'SEVEN IDEAS TO STOP MARKETING WASTAGE'  Seven ideas to stop marketing wastage
Customer Loyalty marketing article no. 80519 is 'HOMEBASE GOES LIVE WITH DOUBLE NECTAR POINTS'  Homebase goes live with double Nectar points
Customer Loyalty marketing article no. 20040 is 'AIRTRAN PARTNERS WITH THE POINTS EXCHANGE'  AirTran partners with the Points Exchange
Customer Loyalty marketing article no. 27742 is 'CONSUMERS SEEK MORE VALUE, NOT PRICE WARS'  Consumers seek more value, not price wars
Customer Loyalty marketing article no. 36546 is 'CURVES TO OFFER FLYBUYS POINTS FOR MEMBERSHIPS'  Curves to offer FlyBuys points for memberships
Customer Loyalty marketing article no. 63249 is 'PAYBACK PLUS RELAUNCHING WITH NEW BENEFITS'  PayBack Plus relaunching with new benefits
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 22nd, 2009...

Customer Loyalty marketing article no. 98962 is 'NEW NPS BENCHMARKS FOR CROSS-CULTURAL B2B'  New NPS benchmarks for cross-cultural B2B
Customer Loyalty marketing article no. 24857 is 'USPS & DUNKIN' DONUTS JOIN EASY SAVINGS'  USPS & Dunkin' Donuts join Easy Savings
Customer Loyalty marketing article no. 46881 is 'PRECIMA PUBLISHES TOP TEN CUSTOMER-CENTRICITY IDEAS'  Precima publishes top ten customer-centricity ideas
Customer Loyalty marketing article no. 20582 is 'QMILES CARD CUTS REDEMPTION PRICES IN HALF'  Qmiles card cuts redemption prices in half
Customer Loyalty marketing article no. 72920 is 'ITALY GETS NEW PAYMENT CARD-BASED LOYALTY PLATFORM'  Italy gets new payment card-based loyalty platform
Customer Loyalty marketing article no. 95285 is 'VIRGIN FLYING CLUB OFFERS BUSINESS CENTRE ACCESS'  Virgin Flying Club offers business centre access
Customer Loyalty marketing article no. 92890 is 'COUPON RESPONSE FOUND IN 'DEEP SUBCONSCIOUS''  Coupon response found in 'deep subconscious'
Customer Loyalty marketing article no. 46961 is 'PUREHMV LOYALTY SCHEME LAUNCES IN UK'  PureHMV loyalty scheme launces in UK
Customer Loyalty marketing article no. 49031 is 'MORE FAKES HARMING BRANDS DURING RECESSION'  More fakes harming brands during recession
Customer Loyalty marketing article no. 82547 is 'DOUBLE MILES AWARDED FOR ALASKA AIRLINES FLIGHTS'  Double miles awarded for Alaska Airlines flights
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 15th, 2009...

Customer Loyalty marketing article no. 42995 is '90% OF BEST-IN-CLASS RETAILERS HAVE LOYALTY SCHEMES'  90% of best-in-class retailers have loyalty schemes
Customer Loyalty marketing article no. 92792 is 'PERSONALISED ONLINE EXPERIENCES DRIVE LOYALTY'  Personalised online experiences drive loyalty
Customer Loyalty marketing article no. 43399 is 'BRAND PROTECTION FINDS FAVOUR DURING RECESSION'  Brand protection finds favour during recession
Customer Loyalty marketing article no. 17844 is 'STOP & SHOP AND GIANT STEP UP COUPONING'  Stop & Shop and Giant step up couponing
Customer Loyalty marketing article no. 6095 is 'PRICE AND TIME DRIVE CONSUMERS TO SELF-SERVICE'  Price and time drive consumers to self-service
Customer Loyalty marketing article no. 14492 is 'AIR MILES UK MOVES WITH THE TIMES'  Air Miles UK moves with The Times
Customer Loyalty marketing article no. 8747 is 'BRAND LOYALTY NOW MORE IMPORTANT FOR TEENS'  Brand loyalty now more important for teens
Customer Loyalty marketing article no. 52540 is 'SOBEYS ADDS FOODLAND TO AIR MILES IN CANADA'  Sobeys adds Foodland to Air Miles in Canada
Customer Loyalty marketing article no. 47425 is 'TESCO ANNOUNCES DETAILS OF £150M CLUBCARD RELAUNCH'  Tesco announces details of £150m Clubcard relaunch
Customer Loyalty marketing article no. 94681 is 'SOFT DRINK BOTTLE CAPS BECOME LOYALTY TOKENS'  Soft drink bottle caps become loyalty tokens
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 8th, 2009...

Customer Loyalty marketing article no. 71991 is 'MARKETERS TAKE CUSTOMER COMMUNITY OPPORTUNITY'  Marketers take customer community opportunity
Customer Loyalty marketing article no. 69915 is 'WEALTHY CONSUMERS NAME BEST LUXURY HOTELS'  Wealthy consumers name best luxury hotels
Customer Loyalty marketing article no. 2623 is 'NEW FOCUS ON ACQUISITION INSTEAD OF RETENTION?'  New focus on acquisition instead of retention?
Customer Loyalty marketing article no. 31058 is 'RECESSION CHANGING CONSUMERS' BRAND HABITS'  Recession changing consumers' brand habits
Customer Loyalty marketing article no. 18902 is 'INDIA PROMISES A FAST-DEVELOPING LOYALTY MARKET'  India promises a fast-developing loyalty market
Customer Loyalty marketing article no. 95143 is 'INTERCONTINENTAL PARTNERS WITH E-REWARDS'  InterContinental partners with e-Rewards
Customer Loyalty marketing article no. 13302 is 'RETAIL 3.0: WHAT IT IS, AND WHAT IT MEANS TO LOYALTY'  Retail 3.0: what it is, and what it means to loyalty
Customer Loyalty marketing article no. 38208 is 'UK SUPERMARKETS ADOPT 'SWITCH AND SAVE' TACTICS'  UK supermarkets adopt 'switch and save' tactics
Customer Loyalty marketing article no. 28191 is 'STARBUCKS MEXICO LAUNCHES M-COUPON LOYALTY SCHEME'  Starbucks Mexico launches m-coupon loyalty scheme
Customer Loyalty marketing article no. 84801 is 'MILEAGE PLAN TAKES TOP SPOT IN 2009 FREDDIE AWARDS'  Mileage Plan takes top spot in 2009 Freddie Awards
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 1st, 2009...

Customer Loyalty marketing article no. 79373 is 'HOW SMALL BUSINESSES CAN GAIN FROM LOYALTY SCHEMES'  How small businesses can gain from loyalty schemes
Customer Loyalty marketing article no. 18086 is 'SEARCH MARKETING STILL A POPULAR OPTION'  Search marketing still a popular option
Customer Loyalty marketing article no. 8182 is 'PB LAUNCHES 'WEB TO MAIL' SME MARKETING SERVICE'  PB launches 'web to mail' SME marketing service
Customer Loyalty marketing article no. 23799 is 'MARKETERS STILL LACK ADEQUATE PERFORMANCE METRICS'  Marketers still lack adequate performance metrics
Customer Loyalty marketing article no. 3505 is 'NEW BRANDS JOIN VESDIA'S REWARD NETWORK'  New brands join Vesdia's reward network
Customer Loyalty marketing article no. 17211 is 'AEROPLAN ADDS MORE SEATS FOR FLIGHT REDEMPTIONS'  Aeroplan adds more seats for flight redemptions
Customer Loyalty marketing article no. 34560 is 'WHAT'S THE CURRENT STATE OF CARD-BASED LOYALTY?'  What's the current state of card-based loyalty?
Customer Loyalty marketing article no. 35628 is 'LOYALTYMATCH LAUNCHES SAAS REWARDS PLATFORM'  LoyaltyMatch launches SaaS rewards platform
Customer Loyalty marketing article no. 5573 is 'AUCTION-BASED LOYALTY SCHEME FOR MOVIE-GOERS'  Auction-based loyalty scheme for movie-goers
Customer Loyalty marketing article no. 15186 is 'VIRGIN BLUE LAUNCHES AFFILIATE REWARD PLATFORM'  Virgin Blue launches affiliate reward platform
Customer Loyalty marketing article no. 59788 is 'US BANK UPGRADES WORLDPERKS CARD REWARDS'  US Bank upgrades WorldPerks card rewards
Customer Loyalty marketing article no. 25688 is 'CANADIANS REVEAL FAVOURITE AIR MILES REWARDS'  Canadians reveal favourite Air Miles rewards
Customer Loyalty marketing article no. 39574 is 'SIZING THE US LOYALTY MARKET: THE 2009 CENSUS'  Sizing the US loyalty market: the 2009 census
Customer Loyalty marketing article no. 97916 is 'TESCO TO RELAUNCH ITS CLUBCARD LOYALTY SCHEME'  Tesco to relaunch its Clubcard loyalty scheme
Customer Loyalty marketing article no. 98381 is 'EARTH DAY CANADA JOINS AEROPLAN BEYOND MILES'  Earth Day Canada joins Aeroplan Beyond Miles
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 24th, 2009...

Customer Loyalty marketing article no. 27885 is 'IS US CONSUMER CONFIDENCE REBOUNDING AT LAST?'  Is US consumer confidence rebounding at last?
Customer Loyalty marketing article no. 81548 is 'BSP REWARDS TO POWER DUBLI'S ONLINE MALL'  BSP Rewards to power DubLi's online mall
Customer Loyalty marketing article no. 86888 is 'LOYALTY SCHEMES LIKELY TO BREED 'WOM CHAMPIONS''  Loyalty schemes likely to breed 'WOM champions'
Customer Loyalty marketing article no. 70866 is 'US AIRWAYS EXTENDS JUMPSTART LOYALTY PROMOTION'  US Airways extends Jumpstart loyalty promotion
Customer Loyalty marketing article no. 98313 is 'AIR MILES & BA LAUNCH LOYALTY MANAGEMENT UNIT'  Air Miles & BA launch loyalty management unit
Customer Loyalty marketing article no. 27558 is 'HILTON HHONORS AND REWARDS NETWORK TEAM UP'  Hilton HHonors and Rewards Network team up
Customer Loyalty marketing article no. 13268 is 'GIFT CARDS OFFER A WAY AHEAD FOR RETAILERS'  Gift cards offer a way ahead for retailers
Customer Loyalty marketing article no. 20419 is 'STARWOOD PREFERRED GUEST ADDS WEEKEND REWARDS'  Starwood Preferred Guest adds weekend rewards
Customer Loyalty marketing article no. 85574 is 'AIR MILES CANADA LAUNCHES GREENER REWARDS'  Air Miles Canada launches greener rewards
Customer Loyalty marketing article no. 90106 is 'HILTON OFFERS EXTRA REWARDS FOR SPRING'  Hilton offers extra rewards for Spring
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 17th, 2009...

Customer Loyalty marketing article no. 64180 is 'VISA ROLLS OUT RETAIL M-PAYMENTS IN MALAYSIA'  Visa rolls out retail m-payments in Malaysia
Customer Loyalty marketing article no. 72984 is 'SOCIAL MEDIA & PERSONALISATION BECOMING CRITICAL'  Social media & personalisation becoming critical
Customer Loyalty marketing article no. 52511 is 'E-RETAILERS NEED TO 'FIGHT SMARTER' FOR CUSTOMER LOYALTY'  E-retailers need to 'fight smarter' for customer loyalty
Customer Loyalty marketing article no. 45843 is 'CONSUMER CONTACT BECOMES NET PROMOTER PARTNER'  Consumer Contact becomes Net Promoter partner
Customer Loyalty marketing article no. 12731 is 'NPS REVEALS NEW FOCUS ON CUSTOMER RETENTION'  NPS reveals new focus on customer retention
Customer Loyalty marketing article no. 11775 is 'CEOS TURNING TO CUSTOMER & EMPLOYEE RETENTION'  CEOs turning to customer & employee retention
Customer Loyalty marketing article no. 60649 is 'SOCIAL SITES NOT REALLY HELPING B2B MARKETING'  Social sites not really helping B2B marketing
Customer Loyalty marketing article no. 60908 is 'GOLFINGCARD REWARDS SCHEME FOR 2009 UNVEILED'  GolfingCard rewards scheme for 2009 unveiled
Customer Loyalty marketing article no. 66070 is 'TOP RETAIL CUSTOMER LOYALTY PRESSURES REVEALED'  Top retail customer loyalty pressures revealed
Customer Loyalty marketing article no. 82496 is 'ENGINE TROUBLE DAMAGES LOYALTY TO CAR BRANDS'  Engine trouble damages loyalty to car brands
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 10th, 2009...

Customer Loyalty marketing article no. 82813 is 'FIVE E-MAIL MARKETING BEST PRACTICES FOR RETAILERS'  Five e-mail marketing best practices for retailers
Customer Loyalty marketing article no. 20603 is 'VIVOTECH & EAGLE EYE LAUNCH NFC VOUCHERS'  Vivotech & Eagle Eye launch NFC vouchers
Customer Loyalty marketing article no. 80677 is 'CUSTOMER DATA IS MORE THAN JUST A MARKETING TOOL'  Customer data is more than just a marketing tool
Customer Loyalty marketing article no. 6392 is 'MYRECS OFFERS EVEN MORE PERSONAL E-SHOPPING'  MyRecs offers even more personal e-shopping
Customer Loyalty marketing article no. 40831 is 'ONLINE BILL PAYMENT BOOSTS LOYALTY & PROFITABILITY'  Online bill payment boosts loyalty & profitability
Customer Loyalty marketing article no. 90629 is 'TESCO CUSTOMERS TO BENEFIT FROM ONLINE SELF-HELP'  Tesco customers to benefit from online self-help
Customer Loyalty marketing article no. 88333 is 'CONSUMERS NOW MORE LIKELY TO USE ONLINE COUPONS'  Consumers now more likely to use online coupons
Customer Loyalty marketing article no. 9956 is 'CONDE NAST REVAMPS E-SHOPPING REWARDS'  Conde Nast revamps e-shopping rewards
Customer Loyalty marketing article no. 98205 is 'THREE KEY MARKETING STRATEGIES FOR THE RECESSION'  Three key marketing strategies for the recession
Customer Loyalty marketing article no. 13128 is 'RAPID REWARDS OFFERS A-LIST STATUS FOR 5 FLIGHTS'  Rapid Rewards offers A-List status for 5 flights
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 3rd, 2009...

Customer Loyalty marketing article no. 24619 is 'NEOLANE & IBM HELP BOOST MARKETING EFFECTIVENESS'  Neolane & IBM help boost marketing effectiveness
Customer Loyalty marketing article no. 93238 is 'AMEX GOES AFTER CANADIAN SMALL BUSINESSES'  Amex goes after Canadian small businesses
Customer Loyalty marketing article no. 66760 is 'FLY BUYS TO REWARD FARMERS FOR BUSINESS LOYALTY'  Fly Buys to reward farmers for business loyalty
Customer Loyalty marketing article no. 78105 is 'AEROPLAN LAUNCHES SPRING BONUS OFFERS'  Aeroplan launches Spring bonus offers
Customer Loyalty marketing article no. 70628 is 'CASHBACK MORE POPULAR THAN MILES OR REBATES'  Cashback more popular than miles or rebates
Customer Loyalty marketing article no. 66208 is 'FREQUENT TRAVELLERS VALUE POINTS MORE DURING DOWNTURN'  Frequent travellers value points more during downturn
Customer Loyalty marketing article no. 98915 is 'BRANDS ESCAPE FROM MULTIPLES WITH WIDER INTELLIGENCE'  Brands escape from multiples with wider intelligence
Customer Loyalty marketing article no. 27351 is 'MARRIOTT REWARDS OFFERS THREE NIGHTS FOR TWO'  Marriott Rewards offers three nights for two
Customer Loyalty marketing article no. 94868 is 'THE TIME HAS COME TO RETHINK LOYALTY STRATEGIES'  The time has come to rethink loyalty strategies
Customer Loyalty marketing article no. 97668 is 'DELTA OFFERS TRIPLE MILES TOWARD ELITE STATUS'  Delta offers triple miles toward elite status
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 27th, 2009...

Customer Loyalty marketing article no. 36845 is 'BRANDS EXPECTED TO HELP CUSTOMERS 'FIND THE VALUE''  Brands expected to help customers 'find the value'
Customer Loyalty marketing article no. 26827 is 'COCA-COLA STILL HAS THE MOST BRAND POWER'  Coca-Cola still has the most brand power
Customer Loyalty marketing article no. 30029 is 'FDS TO SUPPORT MARKETERS DURING THE RECESSION'  FDs to support marketers during the recession
Customer Loyalty marketing article no. 33638 is 'GOOGLE & WPP AWARD 11 GRANTS FOR MARKETING'  Google & WPP award 11 grants for marketing
Customer Loyalty marketing article no. 75634 is 'A BUSY TIME FOR NECTAR: CHANGES ALL ROUND'  A busy time for Nectar: changes all round
Customer Loyalty marketing article no. 87788 is 'MARITZ AND ACCOR SERVICES TEAM UP IN EUROPE'  Maritz and Accor Services team up in Europe
Customer Loyalty marketing article no. 24768 is 'STUDY FINDS WORD-OF-MOUTH'S IMPACT ON LOYALTY'  Study finds word-of-mouth's impact on loyalty
Customer Loyalty marketing article no. 78108 is 'SHOPPERS DRUG MART LAUNCHES REWARDS CREDIT CARD'  Shoppers Drug Mart launches rewards credit card
Customer Loyalty marketing article no. 57814 is 'EMAIL MARKETING 'CRUCIAL IN THE RECESSION''  Email marketing 'crucial in the recession'
Customer Loyalty marketing article no. 18698 is 'FLY BUYS LAUNCHES MUSICAL LOYALTY REDEMPTIONS'  Fly Buys launches musical loyalty redemptions
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 20th, 2009...

Customer Loyalty marketing article no. 90230 is 'PERMISSION-BASED EMAIL AIDS LOYALTY TO CPGS'  Permission-based email aids loyalty to CPGs
Customer Loyalty marketing article no. 87026 is 'DISCONTINUED MODELS DAMAGE CAR-BUYER LOYALTY'  Discontinued models damage car-buyer loyalty
Customer Loyalty marketing article no. 96639 is 'HIGH-TECH FIRMS STILL DON'T KNOW THEIR CUSTOMERS'  High-tech firms still don't know their customers
Customer Loyalty marketing article no. 20623 is 'IPOINTS SIGNS IAMMOVING.COM AS LATEST PARTNER'  iPoints signs iammoving.com as latest partner
Customer Loyalty marketing article no. 33700 is 'CREDIT CRUNCH IS CHANGING EMAIL MARKETING'  Credit crunch is changing email marketing
Customer Loyalty marketing article no. 47585 is 'HEALTH PROVIDER LAUNCHES NEW REWARDS SCHEME'  Health provider launches new rewards scheme
Customer Loyalty marketing article no. 52519 is 'MARITZ UNVEILS NEW POS REWARDS PLATFORM'  Maritz unveils new POS rewards platform
Customer Loyalty marketing article no. 4049 is 'PAYBACK IDENTIFIES MOST AT-RISK CONSUMER SEGMENTS'  PayBack identifies most at-risk consumer segments
Customer Loyalty marketing article no. 2576 is 'DMA PUBLISHES FIRST BLUETOOTH MARKETING GUIDELINES'  DMA publishes first Bluetooth marketing guidelines
Customer Loyalty marketing article no. 86374 is 'NECTAR TEAMS UP WITH POP STAR FOR FREE MUSIC'  Nectar teams up with pop star for free music
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 13th, 2009...

Customer Loyalty marketing article no. 72230 is 'CONSUMER VALUES ARE KEY TO BRAND LOYALTY'  Consumer values are key to brand loyalty
Customer Loyalty marketing article no. 31701 is 'INMAR HELPS SETTLE EZ-PIC PAPERLESS COUPONS'  Inmar helps settle EZ-PIC paperless coupons
Customer Loyalty marketing article no. 79766 is 'BEING 'TOUCHY FEELY' INCREASES CUSTOMER LOYALTY'  Being 'touchy feely' increases customer loyalty
Customer Loyalty marketing article no. 35569 is 'NORTEL ADDS CHANNEL PARTNER LOYALTY INCENTIVES'  Nortel adds channel partner loyalty incentives
Customer Loyalty marketing article no. 41312 is 'CHANNEL MARKETING NEEDS MORE INTELLIGENCE'  Channel marketing needs more intelligence
Customer Loyalty marketing article no. 37298 is 'RED MANGO LAUNCHES CLUB MANGO LOYALTY SCHEME'  Red Mango launches Club Mango loyalty scheme
Customer Loyalty marketing article no. 2455 is 'PERMISSION-BASED E-MAIL BOOSTS RETAIL LOYALTY'  Permission-based e-mail boosts retail loyalty
Customer Loyalty marketing article no. 59809 is 'US COUPON REDEMPTION RISES 10% IN A QUARTER'  US coupon redemption rises 10% in a quarter
Customer Loyalty marketing article no. 99329 is 'FOUR WAYS TO LOWER THE COSTS OF A LOYALTY SCHEME'  Four ways to lower the costs of a loyalty scheme
Customer Loyalty marketing article no. 9115 is 'SAINSBURY'S OFFERS BONUS NECTAR POINTS ONLINE'  Sainsbury's offers bonus Nectar points online
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 6th, 2009...

Customer Loyalty marketing article no. 18065 is 'FINANCIAL SERVICES E-MAIL CAN IMPROVE BRAND LOYALTY'  Financial services e-mail can improve brand loyalty
Customer Loyalty marketing article no. 37955 is 'WAITROSE AIMS TO ENGAGE MORE CUSTOMERS'  Waitrose aims to engage more customers
Customer Loyalty marketing article no. 84516 is 'HOW TO RECESSION-PROOF A LOYALTY PROGRAMME'  How to recession-proof a loyalty programme
Customer Loyalty marketing article no. 83852 is 'CONSUMERS BUY LESS AS FOOD PRICES RISE'  Consumers buy less as food prices rise
Customer Loyalty marketing article no. 59285 is 'TOUGH TIMES MEAN THE CUSTOMER IS KING ONCE AGAIN'  Tough times mean the customer is king once again
Customer Loyalty marketing article no. 12368 is 'BMI ADOPTS IFLY FOR FREQUENT FLYER PROGRAMME'  bmi adopts iFly for frequent flyer programme
Customer Loyalty marketing article no. 64706 is 'ONLINE RESPONSE IS CRITICAL TO DIRECT MARKETING'  Online response is critical to direct marketing
Customer Loyalty marketing article no. 81132 is 'AUTO DEALER LOYALTY MEMBERSHIPS REACH 5M'  Auto dealer loyalty memberships reach 5m
Customer Loyalty marketing article no. 78444 is 'DDM: THE NEW KEY TO E-MARKETING RELEVANCE?'  DDM: the new key to e-marketing relevance?
Customer Loyalty marketing article no. 32515 is 'MOST FDS SEE LOYALTY AS ESSENTIAL IN A RECESSION'  Most FDs see loyalty as essential in a recession
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 27th, 2009...

Customer Loyalty marketing article no. 83201 is 'ECO-CONSUMERISM NOT AFFECTED BY POOR ECONOMY'  Eco-consumerism not affected by poor economy
Customer Loyalty marketing article no. 29535 is 'CLUBCARD TO GIVE TESCO THE FINANCIAL SERVICES EDGE?'  Clubcard to give Tesco the financial services edge?
Customer Loyalty marketing article no. 63975 is 'E-RETAIL LOYALTY MAY DEPEND ON SMARTER TESTING'  E-retail loyalty may depend on smarter testing
Customer Loyalty marketing article no. 62707 is 'BRANDS TEST IN-STORE DIGITAL MARKETING TOOLS'  Brands test in-store digital marketing tools
Customer Loyalty marketing article no. 39872 is 'MEMBERSHIP REWARDS KEEPS PRACTICALITY IN MIND'  Membership Rewards keeps practicality in mind
Customer Loyalty marketing article no. 34936 is 'NEW LOYALTY PLATFORM AIMS TO ENGAGE CUSTOMERS'  New loyalty platform aims to engage customers
Customer Loyalty marketing article no. 69777 is 'LIFESTYLE MARKETING MAY BE KEY TO LUXURY RETAIL'  Lifestyle marketing may be key to luxury retail
Customer Loyalty marketing article no. 5026 is 'TALBOTS EXPANDS CLASSIC AWARDS SCHEME'  Talbots expands Classic Awards scheme
Customer Loyalty marketing article no. 99280 is 'COUPONS FOUND TO HAVE IN-STORE STIGMA ATTACHED'  Coupons found to have in-store stigma attached
Customer Loyalty marketing article no. 22455 is 'HALF OF M-COUPONS REDEEMED BY NEW CUSTOMERS'  Half of m-coupons redeemed by new customers
Customer Loyalty marketing article no. 91074 is 'ANSWERING THE ULTIMATE QUESTION: HOW NET PROMOTER CAN TRANSFORM YOUR BUSINESS, BY RICHARD OWEN, LAURA L. BROOKS PHD'  Answering the Ultimate Question: How Net Promoter Can Transform Your Business, by Richard Owen, Laura L. Brooks PhD
 
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Information for the week ending February 20th, 2009...

Customer Loyalty marketing article no. 60841 is 'MORE AFFLUENCE DOESN'T MEAN MORE FOR LUXURY RETAILERS'  More affluence doesn't mean more for luxury retailers
Customer Loyalty marketing article no. 33038 is 'SKYMILES OFFERS 25,000 MILES FOR FIVE FLIGHTS'  SkyMiles offers 25,000 miles for five flights
Customer Loyalty marketing article no. 55469 is 'HOW STRONG ARE GREEN CUSTOMER RELATIONSHIPS, REALLY?'  How strong are Green customer relationships, really?
Customer Loyalty marketing article no. 88176 is 'BILLING MAKES 10% OF TELECOM CUSTOMERS DEFECT'  Billing makes 10% of telecom customers defect
Customer Loyalty marketing article no. 42877 is 'RETAILERS STILL NEED BETTER BRAND COMMUNICATION'  Retailers still need better brand communication
Customer Loyalty marketing article no. 84129 is 'MORE MARKETERS READY FOR DATA INTEGRATION'  More marketers ready for data integration
Customer Loyalty marketing article no. 86929 is 'MOTHERS DEFECT FROM PUSHY AND UNHELPFUL BRANDS'  Mothers defect from pushy and unhelpful brands
Customer Loyalty marketing article no. 78236 is 'HHONORS & AMEX OFFER PREMIUM REWARDS CARD'  HHonors & Amex offer premium rewards card
Customer Loyalty marketing article no. 23762 is 'THE FUTURE OF CUSTOMER LOYALTY: POS INTEGRATION'  The future of customer loyalty: POS integration
Customer Loyalty marketing article no. 87186 is 'GOLD POINTS PLUS MEMBERS OFFERED SPRING BONUS'  Gold Points Plus members offered Spring bonus
 
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Information for the week ending February 13th, 2009...

Customer Loyalty marketing article no. 26787 is 'FOUR WAYS TO KEEP GOOD EMPLOYEES ENGAGED'  Four ways to keep good employees engaged
Customer Loyalty marketing article no. 89402 is 'TEAMCARD LOYALTY SCHEME BUCKS ECONOMIC TREND'  TeamCard loyalty scheme bucks economic trend
Customer Loyalty marketing article no. 77049 is 'HOW BRANDS CAN EMPOWER LOYAL CUSTOMERS'  How brands can empower loyal customers
Customer Loyalty marketing article no. 14030 is 'STARWOOD PREFERRED GUEST'S 10TH BIRTHDAY PROMOTION'  Starwood Preferred Guest's 10th birthday promotion
Customer Loyalty marketing article no. 29647 is 'NEW INSIGHTS INTO THE GROCERY SHOPPER'S MIND'  New insights into the grocery shopper's mind
Customer Loyalty marketing article no. 55943 is 'REAL RENEWS PAYBACK PARTNERSHIP UP TO 2015'  Real renews PayBack partnership up to 2015
Customer Loyalty marketing article no. 16827 is 'THE NEW DEMOGRAPHIC: RECESSION SHOPPERS'  The new demographic: Recession Shoppers
Customer Loyalty marketing article no. 7619 is 'DO RETAIL REWARDS HAVE A FUTURE IN THE RECESSION?'  Do retail rewards have a future in the recession?
Customer Loyalty marketing article no. 88067 is 'REWARD SCHEME MEMBERS MAKE BETTER ADVOCATES'  Reward scheme members make better advocates
Customer Loyalty marketing article no. 84863 is 'FUELLINKS JOINS THE POINTS.COM EXCHANGE'  FuelLinks joins the Points.com exchange
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 6th, 2009...

Customer Loyalty marketing article no. 65636 is 'OUTSOURCED GIFT CARDS 'A RETAIL OPPORTUNITY''  Outsourced gift cards 'a retail opportunity'
Customer Loyalty marketing article no. 99253 is 'VALENTINE'S DAY BONUS FOR 500 MYPOINTS MEMBERS'  Valentine's Day bonus for 500 MyPoints members
Customer Loyalty marketing article no. 13139 is 'HOW TO INCREASE CUSTOMER RETENTION IN A RECESSION'  How to increase customer retention in a recession
Customer Loyalty marketing article no. 51155 is 'LOYALTY INDEX TOOL TO MEASURE LOYALTY AND COMMITMENT'  Loyalty Index tool to measure loyalty and commitment
Customer Loyalty marketing article no. 2685 is 'DIFFERENTIATING USING SMARTER RETAIL TECHNOLOGY'  Differentiating using smarter retail technology
Customer Loyalty marketing article no. 74654 is 'POINTS GIVEAWAY FOR AEROPLAN'S 25TH BIRTHDAY'  Points giveaway for Aeroplan's 25th birthday
Customer Loyalty marketing article no. 58453 is 'POINTS4LIFE SEEKS LOYALTY SOLUTION PROVIDER'  Points4Life seeks loyalty solution provider
Customer Loyalty marketing article no. 65525 is 'CANADIANS GET AIR MILES FOR YAHOO! SEARCHES'  Canadians get Air Miles for Yahoo! searches
Customer Loyalty marketing article no. 70866 is 'LOYALTY ASSOCIATION LAUNCHES WEB-BASED RESOURCE'  Loyalty association launches web-based resource
Customer Loyalty marketing article no. 27993 is 'THANKS AGAIN OFFERS FUEL REWARDS WITH FUELLINKS'  Thanks Again offers fuel rewards with FuelLinks
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 30th, 2009...

Customer Loyalty marketing article no. 31861 is 'YOUTH BRANDS SUCCEEDING DESPITE THE RECESSION'  Youth brands succeeding despite the recession
Customer Loyalty marketing article no. 91013 is 'RETAILERS STILL NOT CHECKING DEBT HISTORIES'  Retailers still not checking debt histories
Customer Loyalty marketing article no. 13265 is 'LOYALTY 2.0: LINKING LOYALTY TO CUSTOMERS'  Loyalty 2.0: linking loyalty to customers
Customer Loyalty marketing article no. 4979 is 'BBA TO MARKET RED CARPET ALLIANCE REWARDS SYSTEM'  BBA to market Red Carpet Alliance rewards system
Customer Loyalty marketing article no. 82952 is 'TIPS FOR ENGAGING E-CONSUMERS THE WEB 2.0 WAY'  Tips for engaging e-consumers the Web 2.0 way
Customer Loyalty marketing article no. 97966 is 'ONLINE SOCIAL NETWORK FOR MARKETERS LAUNCHED'  Online social network for marketers launched
Customer Loyalty marketing article no. 79403 is 'WASTELESS MARKETING THANKS TO CUSTOMER DATA ANALYSIS'  Wasteless marketing thanks to customer data analysis
Customer Loyalty marketing article no. 61650 is 'FUND COMPANIES SHOW POOR NET PROMOTER SCORES'  Fund companies show poor Net Promoter scores
Customer Loyalty marketing article no. 34944 is 'RECESSION COULD MAKE 'ECO' THE NEW 'GREEN''  Recession could make 'Eco' the new 'Green'
Customer Loyalty marketing article no. 54834 is 'PLATFORM-INDEPENDENT RETAIL LOYALTY SYSTEM LAUNCHED'  Platform-independent retail loyalty system launched
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 23rd, 2009...

Customer Loyalty marketing article no. 440 is 'BRAND PERCEPTION 'MOST IMPORTANT' IN A RECESSION'  Brand perception 'most important' in a recession
Customer Loyalty marketing article no. 75872 is 'KIOSKS ENHANCE FRESH GROCER'S LOYALTY SCHEME'  Kiosks enhance Fresh Grocer's loyalty scheme
Customer Loyalty marketing article no. 49573 is 'RETAIL STRATEGIES TO COUNTER THE RECESSION'  Retail strategies to counter the recession
Customer Loyalty marketing article no. 39635 is 'MERCEDES CLUB'S US LOYALTY SCHEME TO CONTINUE'  Mercedes Club's US loyalty scheme to continue
Customer Loyalty marketing article no. 82619 is 'US CONSUMERS REVEAL THEIR RETAIL SPENDING PLANS'  US consumers reveal their retail spending plans
Customer Loyalty marketing article no. 6782 is 'BEST WESTERN OFFERS AAA MEMBERSHIP AS REWARD'  Best Western offers AAA membership as reward
Customer Loyalty marketing article no. 13968 is 'UK GROCERY SHOPPERS POSTPONE THE RECESSION'  UK grocery shoppers postpone the recession
Customer Loyalty marketing article no. 78315 is 'BRANDS CAN BENEFIT FROM THE 'CERTAINTY PRINCIPLE''  Brands can benefit from the 'certainty principle'
Customer Loyalty marketing article no. 11832 is 'CONSUMERS SEEK SELF-SERVICE AS THEY CUT BACK'  Consumers seek self-service as they cut back
Customer Loyalty marketing article no. 37547 is 'UK LOYALTY SCHEME ANGLES FOR FREE FISH'  UK loyalty scheme angles for free fish
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 16th, 2009...

Customer Loyalty marketing article no. 95225 is 'SOCIAL SITE HELPS COMPANIES ADDRESS DISSATISFACTION'  Social site helps companies address dissatisfaction
Customer Loyalty marketing article no. 45540 is '50 MORE STOP & SHOPS GO 'SCAN-AND-BAG''  50 more Stop & Shops go 'scan-and-bag'
Customer Loyalty marketing article no. 40603 is 'EMPLOYEES REVEAL TRUTHS ABOUT THEIR BRANDS'  Employees reveal truths about their brands
Customer Loyalty marketing article no. 28854 is 'CHECK-UP SERVICE FOR RETAILERS' CO-BRANDED CARDS'  Check-up service for retailers' co-branded cards
Customer Loyalty marketing article no. 16925 is 'MARITZ UNVEILS NEW CHANNEL ENGAGEMENT STRATEGY'  Maritz unveils new channel engagement strategy
Customer Loyalty marketing article no. 11180 is 'RETAILERS INCREASINGLY TURNING TO FACEBOOK'  Retailers increasingly turning to Facebook
Customer Loyalty marketing article no. 54973 is 'FIVE WAYS TO PROTECT BRANDS DURING A DOWNTURN'  Five ways to protect brands during a downturn
Customer Loyalty marketing article no. 72528 is 'HHONORS OFFERS DOUBLE BASE POINTS WORLDWIDE'  HHonors offers double Base Points worldwide
Customer Loyalty marketing article no. 19785 is 'RETAILERS TO BENEFIT FROM SHIFTING SHOPPER BEHAVIOUR'  Retailers to benefit from shifting shopper behaviour
Customer Loyalty marketing article no. 77721 is 'STARWOOD PREFERRED GUEST OFFERS BIRTHDAY BONUS'  Starwood Preferred Guest offers birthday bonus
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 9th, 2009...

Customer Loyalty marketing article no. 92675 is 'HOW VOUCHERS COULD HELP COUNTER THE RETAIL SLUMP'  How vouchers could help counter the retail slump
Customer Loyalty marketing article no. 98824 is 'HAWK CUSTOMERS TO DONATE 10% TO THE USO'  Hawk customers to donate 10% to the USO
Customer Loyalty marketing article no. 6641 is 'E-RETAIL SATISFACTION SHOWS TOMORROW'S WINNERS & LOSERS'  E-retail satisfaction shows tomorrow's winners & losers
Customer Loyalty marketing article no. 47893 is 'STARWOOD HELPS LOYAL GUESTS WITH AIRPORT SECURITY'  Starwood helps loyal guests with airport security
Customer Loyalty marketing article no. 50693 is 'AUTO INSURERS LACKING 'AT RISK' CUSTOMER DETECTION'  Auto insurers lacking 'at risk' customer detection
Customer Loyalty marketing article no. 47199 is 'HUDSON'S BAY COMPANY CONTINUES WITH AIR MILES'  Hudson's Bay Company continues with Air Miles
Customer Loyalty marketing article no. 66166 is 'HOW EMPLOYEE ENGAGEMENT AFFECTS THE BOTTOM LINE'  How employee engagement affects the bottom line
Customer Loyalty marketing article no. 56149 is 'CORPORATE REWARDS OFFERS MUSICAL REDEMPTIONS'  Corporate Rewards offers musical redemptions
Customer Loyalty marketing article no. 92433 is 'HOW LG BUILT A NEW BRAND IN THE MOBILE MARKET'  How LG built a new brand in the mobile market
Customer Loyalty marketing article no. 22601 is 'JETBLUE ADDS EXTRA REWARDS FOR PETS THAT FLY'  JetBlue adds extra rewards for pets that fly
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 2nd, 2009...

Customer Loyalty marketing article no. 50193 is 'FIVE STAGES IN THE BREAKDOWN OF AMERICAN CONSUMERISM'  Five stages in the breakdown of American consumerism
Customer Loyalty marketing article no. 87172 is 'UK LOYALTY OPERATORS STARTING TO GO TRANSPROMO'  UK loyalty operators starting to go transpromo
Customer Loyalty marketing article no. 76232 is 'DELIGHTED CUSTOMERS AREN'T ALWAYS THE MOST LOYAL'  Delighted customers aren't always the most loyal
Customer Loyalty marketing article no. 29087 is 'FLY BUYS REDEMPTIONS UP 35% YEAR-ON-YEAR'  Fly Buys redemptions up 35% year-on-year
Customer Loyalty marketing article no. 89970 is 'LOYALTY TO CATCH CONSUMERS' ATTENTION IN 2009'  Loyalty to catch consumers' attention in 2009
Customer Loyalty marketing article no. 7320 is 'SAS APPOINTS LOYLOGIC TO RUN REWARDS SHOP'  SAS appoints Loylogic to run rewards shop
Customer Loyalty marketing article no. 61211 is 'TEN TRENDS FOR FREQUENT FLYER PROGRAMMES IN 2009'  Ten trends for frequent flyer programmes in 2009
Customer Loyalty marketing article no. 58006 is 'CITIBANK'S CUSTOMER SERVICE STILL LEADS THE WAY'  Citibank's customer service still leads the way
Customer Loyalty marketing article no. 67619 is 'UK OFFERS RETAIL LOYALTY POINTS AS HEALTH INCENTIVE'  UK offers retail loyalty points as health incentive
Customer Loyalty marketing article no. 14273 is 'FEWER RETAILERS INCREASING LOYALTY BUDGETS'  Fewer retailers increasing loyalty budgets
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 26th, 2008...

Customer Loyalty marketing article no. 14678 is 'TOUR FIRM BENEFITS FROM CROSS-CHANNEL MARKETING'  Tour firm benefits from cross-channel marketing
Customer Loyalty marketing article no. 19612 is 'GRASSROOTS MOVEMENT AIMS TO STEER M-ADVERTISING'  Grassroots movement aims to steer m-advertising
Customer Loyalty marketing article no. 44583 is 'GIFT CARDS LESS POPULAR THAN GIFTS IN 2008'  Gift cards less popular than gifts in 2008
Customer Loyalty marketing article no. 43110 is 'AEROPLAN TRADES 34M MILES FOR GREEN REWARDS'  Aeroplan trades 34m miles for green rewards
Customer Loyalty marketing article no. 53467 is 'MARITZ LAUNCHES REAL-TIME POS LOYALTY PLATFORM'  Maritz launches real-time POS loyalty platform
Customer Loyalty marketing article no. 60539 is 'QANTAS AND WOOLWORTHS FORM LOYALTY ALLIANCE'  Qantas and Woolworths form loyalty alliance
Customer Loyalty marketing article no. 65880 is 'RETAILERS' E-CHANNEL STILL FAILING ON SERVICE'  Retailers' e-channel still failing on service
Customer Loyalty marketing article no. 87580 is 'SEARS CLUB POINTS REDEEMABLE FOR GIFT CARDS'  Sears Club Points redeemable for gift cards
Customer Loyalty marketing article no. 35647 is 'FACTORS BEHIND PURCHASING AND LOYALTY IN MALLS'  Factors behind purchasing and loyalty in malls
Customer Loyalty marketing article no. 44565 is 'JET AIRWAYS & EMIRATES FFPS TO RECIPROCATE'  Jet Airways & Emirates FFPs to reciprocate
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 19th, 2008...

Customer Loyalty marketing article no. 99703 is 'UNSUITABLE CRM SYSTEMS INHIBIT MOBILE RELATIONSHIPS'  Unsuitable CRM systems inhibit mobile relationships
Customer Loyalty marketing article no. 64859 is 'AEROPLAN SIGNS WAR CHILD FOR BEYOND MILES'  Aeroplan signs War Child for Beyond Miles
Customer Loyalty marketing article no. 22214 is 'RECESSION STRAINS EMPLOYEE LOYALTY AND ETHICS'  Recession strains employee loyalty and ethics
Customer Loyalty marketing article no. 61734 is 'MALINA TAKES RUSSIAN LOYALTY AWARD'  Malina takes Russian loyalty award
Customer Loyalty marketing article no. 16614 is 'NEW REWARDS PLATFORM FOR FINANCIAL INSTITUTIONS'  New rewards platform for financial institutions
Customer Loyalty marketing article no. 98567 is 'FREE GIFT CARDS FOR RITE AID SHOPPERS'  Free gift cards for Rite Aid shoppers
Customer Loyalty marketing article no. 25271 is 'STUDY IDENTIFIES CREDIT/DEBIT REWARD PREFERENCES'  Study identifies credit/debit reward preferences
Customer Loyalty marketing article no. 45161 is 'AEROPLAN TO ACCELERATE AIR CANADA REWARD PAYMENTS'  Aeroplan to accelerate Air Canada reward payments
Customer Loyalty marketing article no. 38313 is 'FACTORS THAT DRIVE ONLINE CONSUMER REVIEWS'  Factors that drive online consumer reviews
Customer Loyalty marketing article no. 64207 is 'BOSTON PIZZA CONTINUES WITH AIR MILES CANADA'  Boston Pizza continues with Air Miles Canada
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 12th, 2008...

Customer Loyalty marketing article no. 88834 is 'CYBER MONDAY PRODUCES MIXED CONSUMER FEELINGS'  Cyber Monday produces mixed consumer feelings
Customer Loyalty marketing article no. 41173 is 'DIVIDEND MILES OFFERS ID THEFT PROTECTION'  Dividend Miles offers ID theft protection
Customer Loyalty marketing article no. 84157 is 'CONSUMERS TO SPEND LOYALTY POINTS ON GIFTS'  Consumers to spend loyalty points on gifts
Customer Loyalty marketing article no. 28354 is 'NEW LOYALTY PLATFORM FOR RESTAURANTS & RETAILERS'  New loyalty platform for restaurants & retailers
Customer Loyalty marketing article no. 82423 is 'GENERAL MILLS TO LAUNCH SNACK LOYALTY SCHEME'  General Mills to launch snack loyalty scheme
Customer Loyalty marketing article no. 46771 is 'HHONORS AND SKYMILES LAUNCH WINTER PROMOTION'  HHonors and SkyMiles launch winter promotion
Customer Loyalty marketing article no. 59668 is 'CHRISTMAS SHOPPING 'A BIG E-RETAIL OPPORTUNITY''  Christmas shopping 'a big e-retail opportunity'
Customer Loyalty marketing article no. 32561 is 'NPS BOOK EXPLAINS THE PROCESS PRACTICALLY'  NPS book explains the process practically
Customer Loyalty marketing article no. 40442 is 'POOR ECONOMY TO DRIVE BETTER CUSTOMER EXPERIENCES'  Poor economy to drive better customer experiences
Customer Loyalty marketing article no. 37337 is 'AMAZON TO REDEEM CITI'S THANKYOU POINTS'  Amazon to redeem Citi's ThankYou Points
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 5th, 2008...

Customer Loyalty marketing article no. 9566 is 'RETAIL KIOSK PAYMENT PREFERENCES START TO SHIFT'  Retail kiosk payment preferences start to shift
Customer Loyalty marketing article no. 77490 is 'TOMMY BAHAMA LAUNCHES GUEST LOYALTY SCHEME'  Tommy Bahama launches guest loyalty scheme
Customer Loyalty marketing article no. 12739 is 'NINE KEY LOYALTY & ENGAGEMENT TRENDS FOR 2009'  Nine key loyalty & engagement trends for 2009
Customer Loyalty marketing article no. 6994 is 'SHOPPERS EXPECT TO CUT SPENDING THIS HOLIDAY'  Shoppers expect to cut spending this holiday
Customer Loyalty marketing article no. 3610 is 'LMG TO OFFER RETAIL INSIGHTS IN NORTH AMERICA'  LMG to offer retail insights in North America
Customer Loyalty marketing article no. 45671 is 'KAUFHOF AND PAYBACK EXTEND PARTNERSHIP'  Kaufhof and PayBack extend partnership
Customer Loyalty marketing article no. 66077 is 'FOCUS ON INBOUND CUSTOMER CONTACT POINTS'  Focus on inbound customer contact points
Customer Loyalty marketing article no. 50864 is 'FREE DESSERT FOR TGI FRIDAY'S FREQUENT DINERS'  Free dessert for TGI Friday's frequent diners
Customer Loyalty marketing article no. 43388 is 'CUSTOMER ENGAGEMENT SEEN AS KEY TO SURVIVAL'  Customer engagement seen as key to survival
Customer Loyalty marketing article no. 18642 is 'CONSUMERS SAY THEY'LL BUY GIFT CARDS IN DOWNTURN'  Consumers say they'll buy gift cards in downturn
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 28th, 2008...

Customer Loyalty marketing article no. 79784 is 'STRATEGIES FOR CHANNEL LOYALTY & REWARD SCHEMES'  Strategies for channel loyalty & reward schemes
Customer Loyalty marketing article no. 21037 is 'FEW COMPANIES ACTING ON CUSTOMER FEEDBACK'  Few companies acting on customer feedback
Customer Loyalty marketing article no. 72771 is 'JET AIRWAYS PARTNERS WITH UNITED AIRLINES'  Jet Airways partners with United Airlines
Customer Loyalty marketing article no. 90929 is 'RETAILERS TO REACT TO CONSUMERS' VALUE DEMANDS'  Retailers to react to consumers' value demands
Customer Loyalty marketing article no. 36455 is 'MARRIOTT REWARDS SIGNS UP 30 MILLIONTH MEMBER'  Marriott Rewards signs up 30 millionth member
Customer Loyalty marketing article no. 73028 is 'ACCOR LAUNCHES WORLDWIDE LOYALTY PROGRAMME'  Accor launches worldwide loyalty programme
Customer Loyalty marketing article no. 29640 is 'HOW NECTAR GOVERNS MEMBER DATA QUALITY'  How Nectar governs member data quality
Customer Loyalty marketing article no. 12630 is 'EXTRA REWARDS SET TO DRIVE 2008 HOLIDAY SALES'  Extra rewards set to drive 2008 holiday sales
Customer Loyalty marketing article no. 75244 is 'IPOINTS LAUNCHES ITS OWN POINTS-BASED MASTERCARD'  iPoints launches its own points-based MasterCard
Customer Loyalty marketing article no. 51679 is 'WHICH REWARDS WILL BE POPULAR THIS HOLIDAY SEASON?'  Which rewards will be popular this holiday season?
Customer Loyalty marketing article no. 62101 is 'FOCUS ON EXPERIENCE MEANS COMPETITIVE ADVANTAGE'  Focus on experience means competitive advantage
Customer Loyalty marketing article no. 77719 is 'SERVICE CAUSES MORE CUSTOMER CHURN THAN PRICE'  Service causes more customer churn than price
Customer Loyalty marketing article no. 37098 is 'E-SHOPPING LOYALTY SCHEME TO SUPPORT UNICEF'  E-shopping loyalty scheme to support UNICEF
Customer Loyalty marketing article no. 97981 is 'ASIAN HOTEL GROWTH PRESENTS LOYALTY OPPORTUNITIES'  Asian hotel growth presents loyalty opportunities
Customer Loyalty marketing article no. 15331 is 'JET AIRWAYS OFFERS INDIA-LONDON MILEAGE BONUS'  Jet Airways offers India-London mileage bonus
Customer Loyalty marketing article no. 69222 is 'MARKETERS ENCOURAGED TO THINK PSYCHOLOGICALLY'  Marketers encouraged to think psychologically
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 21st, 2008...

Customer Loyalty marketing article no. 75630 is 'WOMEN'S HOLIDAY PURCHASE DRIVERS FOR 2008'  Women's holiday purchase drivers for 2008
Customer Loyalty marketing article no. 20234 is 'CORPORATES OFFERED FLYING INCENTIVE SCHEME'  Corporates offered flying incentive scheme
Customer Loyalty marketing article no. 6459 is 'BOOK EXAMINES CUSTOMER ENGAGEMENT TACTICS'  Book examines customer engagement tactics
Customer Loyalty marketing article no. 20345 is 'IS BEHAVIOURAL SCIENCE A KEY TO LUXURY LOYALTY?'  Is behavioural science a key to luxury loyalty?
Customer Loyalty marketing article no. 78687 is 'WOM AND SOCIAL MEDIA ETHICS GUIDELINES REVIEWED'  WOM and social media ethics guidelines reviewed
Customer Loyalty marketing article no. 56482 is 'HOW HOLIDAY CARDS CAN HELP BUILD CLIENT LOYALTY'  How holiday cards can help build client loyalty
Customer Loyalty marketing article no. 55009 is 'UK'S DISCOUNT SUPERMARKETS BENEFIT FROM DOWNTURN'  UK's discount supermarkets benefit from downturn
Customer Loyalty marketing article no. 85985 is 'SMALL NON-PROFITS TURNING TO AFFINITY CREDIT CARDS'  Small non-profits turning to affinity credit cards
Customer Loyalty marketing article no. 68550 is 'CONSUMERS EVEN LESS SATISFIED WITH CAR RENTALS'  Consumers even less satisfied with car rentals
Customer Loyalty marketing article no. 73891 is 'HOW 'DIGITAL DISEASES' ARE DAMAGING E-RETAILERS'  How 'digital diseases' are damaging e-retailers
Customer Loyalty marketing article no. 57869 is 'CREDITZ TO REWARD MOST FRIENDLY CONSUMERS'  Creditz to reward most friendly consumers
Customer Loyalty marketing article no. 52526 is 'VIRGIN MEDIA SEEKS MORE LOYALTY THROUGH NPS'  Virgin Media seeks more loyalty through NPS
Customer Loyalty marketing article no. 81770 is 'KEY CONSUMER TRENDS FOR AN UNCERTAIN 2009'  Key consumer trends for an uncertain 2009
Customer Loyalty marketing article no. 67480 is 'PRIORITY CLUB REWARDS JOINS THE POINTS EXCHANGE'  Priority Club Rewards joins the Points exchange
Customer Loyalty marketing article no. 16290 is 'AEROPLAN ENCOURAGES GREENER REDEMPTIONS'  Aeroplan encourages greener redemptions
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 14th, 2008...

Customer Loyalty marketing article no. 85977 is 'LIST ABUSE ON THE INCREASE AGAIN'  List abuse on the increase again
Customer Loyalty marketing article no. 53846 is 'CUSTOMER-DRIVEN MARKETING COULD AID WINE CLUBS'  Customer-driven marketing could aid wine clubs
Customer Loyalty marketing article no. 8726 is 'GOLDPOINTS PLUS MEMBERS DONATE CARBON OFFSETS'  Goldpoints Plus members donate carbon offsets
Customer Loyalty marketing article no. 17530 is 'VESDIA SIGNS SEVERAL NEW MERCHANT PARTNERS'  Vesdia signs several new merchant partners
Customer Loyalty marketing article no. 23907 is 'HOTEL LOYALTY SCHEMES 'USUALLY IMPROVE INCOME''  Hotel loyalty schemes 'usually improve income'
Customer Loyalty marketing article no. 17239 is 'SODEXO LAUNCHES RETAIL GIFT CARD REWARDS PLATFORM'  Sodexo launches retail gift card rewards platform
Customer Loyalty marketing article no. 84126 is 'LOYALTY CONCEPTS DESIGNED TO SUCCEED IN 2009'  Loyalty concepts designed to succeed in 2009
Customer Loyalty marketing article no. 62844 is 'HHONORS TO OFFER CRUISESONLY REDEMPTIONS'  HHonors to offer CruisesOnly redemptions
Customer Loyalty marketing article no. 11719 is 'FIVE BRAND-BUILDING STRATEGIES FOR 2009'  Five brand-building strategies for 2009
Customer Loyalty marketing article no. 85127 is 'SAAS LOYALTY SCHEME FOR SMALL BUSINESSES LAUNCHES'  SaaS loyalty scheme for small businesses launches
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 7th, 2008...

Customer Loyalty marketing article no. 53892 is 'EXACTTARGET SUGGESTS E-MAIL MARKETING GUIDELINES'  ExactTarget suggests e-mail marketing guidelines
Customer Loyalty marketing article no. 30878 is 'TRAVELLERS ADVISED TO 'FORGET LOYALTY, SHOP AROUND''  Travellers advised to 'forget loyalty, shop around'
Customer Loyalty marketing article no. 84947 is 'AN AMERICAN SEGMENT OF RETAIL OPPORTUNITY'  An American segment of retail opportunity
Customer Loyalty marketing article no. 22737 is 'UK DAILY PAPERS OFFER CASHBACK SHOPPING SCHEME'  UK daily papers offer cashback shopping scheme
Customer Loyalty marketing article no. 58304 is 'LUXURY CONSUMER TRENDS FOR 2009 AND BEYOND'  Luxury consumer trends for 2009 and beyond
Customer Loyalty marketing article no. 4639 is 'KROGER TO EXPAND FUEL DISCOUNTS FOR THE HOLIDAYS'  Kroger to expand fuel discounts for the Holidays
Customer Loyalty marketing article no. 39078 is 'HOW LOYALTY KIOSKS CAN HELP RETAIL RELATIONSHIPS'  How loyalty kiosks can help retail relationships
Customer Loyalty marketing article no. 35467 is 'TRAVELOCITY OFFERS BLACKOUT-FREE FLIGHT REDEMPTIONS'  Travelocity offers blackout-free flight redemptions
Customer Loyalty marketing article no. 86073 is 'TGI FRIDAY'S REPORTS LOYALTY SCHEME'S SUCCESS'  TGI Friday's reports loyalty scheme's success
Customer Loyalty marketing article no. 7696 is 'NORDSTROM OFFERS DOUBLE REWARDS POINTS'  Nordstrom offers double Rewards Points
 
Read the marketing and loyalty reports for this week
 

Information for the week ending October 31st, 2008...

Customer Loyalty marketing article no. 10576 is 'SURVEY IDENTIFIES BARRIERS TO BANKING LOYALTY'  Survey identifies barriers to banking loyalty
Customer Loyalty marketing article no. 78272 is 'HIGH SMS ADVERT RECALL RATES OBSERVED'  High SMS advert recall rates observed
Customer Loyalty marketing article no. 59788 is 'WHERE WILL CONSUMERS SPEND MOST IN THE DOWNTURN?'  Where will consumers spend most in the downturn?
Customer Loyalty marketing article no. 28408 is 'ETIHAD SPONSORS MULTI-SPORTS VENUE IN AUSTRALIA'  Etihad sponsors multi-sports venue in Australia
Customer Loyalty marketing article no. 49107 is 'E-CONSUMERS PREFER MOBILES TO PCS, STUDY FINDS'  E-consumers prefer mobiles to PCs, study finds
Customer Loyalty marketing article no. 40126 is 'REFUNDS IF TARGETED MESSAGING DOESN'T DELIVER'  Refunds if targeted messaging doesn't deliver
Customer Loyalty marketing article no. 32649 is 'CUSTOMER SERVICE OVERSHADOWS PRICE IN CANADA'  Customer service overshadows price in Canada
Customer Loyalty marketing article no. 55080 is 'DIY STORES TRACK CUSTOMERS FOR BEHAVIOUR ANALYSIS'  DIY stores track customers for behaviour analysis
Customer Loyalty marketing article no. 40610 is 'CONSUMERS TALK MORE ABOUT BAD EXPERIENCES THAN GOOD'  Consumers talk more about bad experiences than good
Customer Loyalty marketing article no. 69045 is 'NO BLACKOUT DATES FOR MARRIOTT REWARDS MEMBERS'  No blackout dates for Marriott Rewards members
 
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Information for the week ending October 24th, 2008...

Customer Loyalty marketing article no. 86539 is 'ELECTRONIC COUPONING GUIDELINES ANNOUNCED'  Electronic couponing guidelines announced
Customer Loyalty marketing article no. 77847 is 'REWARD PROGRAMME DIVERTS MATERIAL FROM LANDFILL'  Reward programme diverts material from landfill
Customer Loyalty marketing article no. 23373 is 'PREPAID INCENTIVE CARDS FOR BUSINESSES FROM AEIS'  Prepaid incentive cards for businesses from AEIS
Customer Loyalty marketing article no. 66177 is 'CITGO FUEL CENTRES TO ACCEPT FUELLINKS REWARDS'  Citgo fuel centres to accept FuelLinks rewards
Customer Loyalty marketing article no. 22789 is 'TOYS'R'US LAUNCHES NEW LOYALTY PROGRAMME'  Toys'R'Us launches new loyalty programme
Customer Loyalty marketing article no. 26398 is 'TOUR COMPANY LAUNCHES LOYALTY AND REFERRAL PROGRAMME'  Tour company launches loyalty and referral programme
Customer Loyalty marketing article no. 64506 is 'HOW POSITIVE EXPERIENCE BEATS CLEVER MARKETING'  How positive experience beats clever marketing
Customer Loyalty marketing article no. 76659 is 'SPRINGBOK'S PERSONAL MESSAGES FOR PREPAID CARDS'  Springbok's personal messages for prepaid cards
Customer Loyalty marketing article no. 13640 is 'BANKS MUST MONITOR ENGAGEMENT TO KEEP CUSTOMERS'  Banks must monitor engagement to keep customers
Customer Loyalty marketing article no. 75848 is 'TRAVELOCITY INTRODUCES SCHOOL REWARDS'  Travelocity introduces School Rewards
 
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Information for the week ending October 17th, 2008...

Customer Loyalty marketing article no. 16438 is 'REPORT IDENTIFIES LATEST BARRIERS TO ONLINE BUYING'  Report identifies latest barriers to online buying
Customer Loyalty marketing article no. 7229 is 'PAYBACK REPORTS SUCCESSFUL OLYMPIC CAMPAIGN'  PayBack reports successful Olympic campaign
Customer Loyalty marketing article no. 87677 is 'MULTIPLE LOYALTY CARDS ON A SINGLE MOBILE PHONE'  Multiple loyalty cards on a single mobile phone
Customer Loyalty marketing article no. 84473 is 'UK CASH-BACK NETWORK GROWS 300% IN ONE YEAR'  UK cash-back network grows 300% in one year
Customer Loyalty marketing article no. 94086 is 'CASE STUDY: GROWING INDIRECT CUSTOMER RELATIONSHIPS'  Case study: Growing indirect customer relationships
Customer Loyalty marketing article no. 12345 is 'EBUCKS TO FOCUS ON FNB CUSTOMER ACQUISITION'  eBucks to focus on FNB customer acquisition
Customer Loyalty marketing article no. 25422 is 'FLY BUYS TARGETS SMES IN NEW ZEALAND'  Fly Buys targets SMEs in New Zealand
Customer Loyalty marketing article no. 18981 is 'NECTAR OPTIMISES ITS CONVERSION OF WEB BROWSERS'  Nectar optimises its conversion of web browsers
Customer Loyalty marketing article no. 50766 is 'THE IMPACT OF HIGH OIL PRICES ON FFPS'  The impact of high oil prices on FFPs
Customer Loyalty marketing article no. 2296 is 'FLY BUYS CARDS TO SUPPORT CANCER CHARITY'  Fly Buys cards to support cancer charity
 
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Information for the week ending October 10th, 2008...

Customer Loyalty marketing article no. 84621 is '2008 HOLIDAY SHOPPING TRENDS BEGIN TO EMERGE'  2008 holiday shopping trends begin to emerge
Customer Loyalty marketing article no. 65136 is 'CREDITZ DIGITAL CURRENCY ARRIVES ON MOBILE PLATFORM'  Creditz digital currency arrives on mobile platform
Customer Loyalty marketing article no. 70476 is 'FIVE TIPS FOR TARGETED WEB-BASED MARKETING'  Five tips for targeted web-based marketing
Customer Loyalty marketing article no. 27604 is 'CITIBANK SAYS THANKS A MILLION TO LOYAL CUSTOMERS'  Citibank says thanks a million to loyal customers
Customer Loyalty marketing article no. 75669 is 'REPORT ASSESSES CRM'S ABILITY TO INCREASE SALES'  Report assesses CRM's ability to increase sales
Customer Loyalty marketing article no. 31472 is 'NECTAR RUNS REWARDING CONTEST FOR DIDO FANS'  Nectar runs rewarding contest for Dido fans
Customer Loyalty marketing article no. 43447 is 'SCOTIABANK LAUNCHES HOCKEY REWARDS CREDIT CARD'  Scotiabank launches hockey rewards credit card
Customer Loyalty marketing article no. 39433 is 'WHO WON THE 2008 EMARKETING EXCELLENCE AWARDS?'  Who won the 2008 eMarketing Excellence Awards?
Customer Loyalty marketing article no. 4590 is 'HOW CAUSE-RELATED MARKETING INCREASES SALES'  How cause-related marketing increases sales
Customer Loyalty marketing article no. 58056 is 'BEST BUY CANADA'S NEW LOYALTY CREDIT CARD'  Best Buy Canada's new loyalty credit card
 
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Information for the week ending October 3rd, 2008...

Customer Loyalty marketing article no. 4986 is 'EIGHT RULES FOR BRAND MARKETING IN CHINA'  Eight rules for brand marketing in China
Customer Loyalty marketing article no. 87232 is 'INDIAN HOTEL GROUP JOINS POINTS.COM EXCHANGE'  Indian hotel group joins Points.com exchange
Customer Loyalty marketing article no. 51658 is 'DIGITAL INSERTS SET TO PROVIDE VALUE BOTH WAYS'  Digital inserts set to provide value both ways
Customer Loyalty marketing article no. 71548 is 'AADVANTAGE BOOSTS TOP CUSTOMERS' ADVANTAGE'  AAdvantage boosts top customers' advantage
Customer Loyalty marketing article no. 38436 is 'NECTAR UNVEILS PERSONALISED E-COUPON OFFERING'  Nectar unveils personalised e-coupon offering
Customer Loyalty marketing article no. 17447 is 'HOW FEEDBACK CAN LEAD TO GREATER ENGAGEMENT'  How feedback can lead to greater engagement
Customer Loyalty marketing article no. 92879 is 'CONSUMER INVOLVEMENT: A RETAIL OPPORTUNITY'  Consumer involvement: A retail opportunity
Customer Loyalty marketing article no. 93138 is 'DATA THREATENS SUPERMARKET TRANSPROMO RESULTS'  Data threatens supermarket transpromo results
Customer Loyalty marketing article no. 98299 is 'DIFFERENTIATING LOYALTY SCHEMES BY CUSTOMER NEEDS'  Differentiating loyalty schemes by customer needs
Customer Loyalty marketing article no. 14727 is 'CONSUMERS UNFORGIVING OF E-SHOPPING ERRORS'  Consumers unforgiving of e-shopping errors
 
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Information for the week ending September 26th, 2008...

Customer Loyalty marketing article no. 92959 is 'IBM PASSES MICROSOFT IN BRAND RANKINGS'  IBM passes Microsoft in brand rankings
Customer Loyalty marketing article no. 3898 is 'AIR MILES CALL CENTRE GAINS RECOGNITION'  Air Miles call centre gains recognition
Customer Loyalty marketing article no. 63972 is 'BRAND ADVERTISING MODEL STILL 'UPSIDE DOWN''  Brand advertising model still 'upside down'
Customer Loyalty marketing article no. 63129 is 'SEARS UNVEILS INTERNET-BASED 3D FITTING ROOMS'  Sears unveils internet-based 3D fitting rooms
Customer Loyalty marketing article no. 97568 is 'ACCOR LAUNCHES WORLDWIDE LOYALTY PROGRAMME'  Accor launches worldwide loyalty programme
Customer Loyalty marketing article no. 96301 is 'CAR CUSTOMERS MORE SATISFIED WITH DEALER SERVICE'  Car customers more satisfied with dealer service
Customer Loyalty marketing article no. 73466 is 'WEB 2.0 HELPS TO BOOST BRANDING & ENGAGEMENT'  Web 2.0 helps to boost branding & engagement
Customer Loyalty marketing article no. 68529 is 'ACCESS REWARDS FOR PREPAID CARD ISSUERS'  Access Rewards for prepaid card issuers
Customer Loyalty marketing article no. 3372 is 'WHAT MAKES WOMEN SHOPPERS DEFECT OR STAY LOYAL?'  What makes women shoppers defect or stay loyal?
Customer Loyalty marketing article no. 38620 is 'SOBEYS LAUNCHES NEW LOYALTY SCHEME'  Sobeys launches new loyalty scheme
 
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Information for the week ending September 19th, 2008...

Customer Loyalty marketing article no. 76668 is 'BANKS COULD GAIN FROM WEB 2.0, IF IT'S DONE WELL'  Banks could gain from Web 2.0, if it's done well
Customer Loyalty marketing article no. 24669 is 'SKYMILES MALL ADDS 350 ONLINE MERCHANTS'  SkyMiles mall adds 350 online merchants
Customer Loyalty marketing article no. 45368 is 'CHOICE STEPS UP GUEST LOYALTY ACTIVITIES'  Choice steps up guest loyalty activities
Customer Loyalty marketing article no. 56712 is 'HARRAH'S TOTAL REWARDS JOINS POINTS.COM'  Harrah's Total Rewards joins Points.com
Customer Loyalty marketing article no. 77583 is 'HOW CUSTOMER EXPERIENCES RELATE TO RETENTION'  How customer experiences relate to retention
Customer Loyalty marketing article no. 15 is 'AIRTRAN UPGRADES THE A+ REWARDS PROGRAMME'  AirTran upgrades the A+ Rewards programme
Customer Loyalty marketing article no. 32722 is 'UPROMISE OFFERS LOYALTY CARD-LINKED ECOUPONS'  Upromise offers loyalty card-linked eCoupons
Customer Loyalty marketing article no. 14273 is 'COMARCH LOYALTY CONFERENCE EXAMINES IT SOLUTIONS'  Comarch loyalty conference examines IT solutions
Customer Loyalty marketing article no. 55525 is 'MOBILE MARKETING SUCCESS DEPENDS ON REWARDS'  Mobile marketing success depends on rewards
Customer Loyalty marketing article no. 58325 is 'LOYALTY & ENGAGEMENT SUMMIT TO EXAMINE THE COST'  Loyalty & Engagement summit to examine the cost
Customer Loyalty marketing article no. 29307 is 'EXCELLENCE IS EVERYWHERE, BY BRIAN WOOLF'  Excellence is everywhere, by Brian Woolf
 
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Information for the week ending September 12th, 2008...

Customer Loyalty marketing article no. 38256 is 'WHAT'S THE IMPACT OF SOCIETAL TRENDS ON CRM?'  What's the impact of societal trends on CRM?
Customer Loyalty marketing article no. 68016 is 'HAROLD'S STORES EXPANDS ITS LOYALTY SCHEME'  Harold's Stores expands its loyalty scheme
Customer Loyalty marketing article no. 98182 is 'CUSTOMER RETENTION 'A PRIORITY' DURING DOWNTURN'  Customer retention 'a priority' during downturn
Customer Loyalty marketing article no. 60798 is 'PRIMUS CELLULAR OFFERS 1,000 BONUS AIR MILES'  Primus Cellular offers 1,000 bonus Air Miles
Customer Loyalty marketing article no. 25775 is 'REDEMPTIONS BOOST CREDIT CARD SATISFACTION'  Redemptions boost credit card satisfaction
Customer Loyalty marketing article no. 62755 is 'CRAFTY RETAILER LAUNCHES NEW LOYALTY SCHEME'  Crafty retailer launches new loyalty scheme
Customer Loyalty marketing article no. 78372 is 'BRAND ENGAGEMENT COMING FROM TIGHTENED BELTS?'  Brand engagement coming from tightened belts?
Customer Loyalty marketing article no. 33571 is 'DOLLAR & THRIFTY REWARD EMIRATES' FREQUENT FLYERS'  Dollar & Thrifty reward Emirates' frequent flyers
Customer Loyalty marketing article no. 94454 is 'STARWOOD OFFERS NEW 'SPG FLIGHTS' AWARDS'  Starwood offers new 'SPG Flights' awards
Customer Loyalty marketing article no. 85246 is 'AIRTRAN DOUBLES A+ REWARDS POINTS'  AirTran doubles A+ Rewards points
 
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Information for the week ending September 5th, 2008...

Customer Loyalty marketing article no. 29701 is 'HILTON & NATIONAL OFFER 5M POINT SWEEPSTAKE'  Hilton & National offer 5m point sweepstake
Customer Loyalty marketing article no. 39314 is 'IDL LAUNCHES 'LOYALTY GIFT CARD ANYWHERE' SYSTEM'  IDL launches 'loyalty gift card anywhere' system
Customer Loyalty marketing article no. 10475 is 'CUSTOMER EXPERIENCES: MAKE OR BREAK?'  Customer experiences: Make or break?
Customer Loyalty marketing article no. 76374 is 'AUTO-DIALLER OFFERS TARGETED PROMOTIONS'  Auto-dialler offers targeted promotions
Customer Loyalty marketing article no. 90259 is 'JORDAN VINEYARD LAUNCHES LOYALTY SCHEME'  Jordan Vineyard launches loyalty scheme
Customer Loyalty marketing article no. 48603 is 'AD INFUSE'S MOBILE AD NETWORK GROWS BY 60%'  Ad Infuse's mobile ad network grows by 60%
Customer Loyalty marketing article no. 37855 is 'HEALTH & BEAUTY CONSUMERS DRIVEN BY INDULGENCE'  Health & beauty consumers driven by indulgence
Customer Loyalty marketing article no. 9825 is 'CONFERENCE LOOKS AT MARKETING TO TODAY'S YOUTH'  Conference looks at marketing to today's youth
Customer Loyalty marketing article no. 40800 is 'NECTAR LAUNCHES MP3-BASED DIGITAL MUSIC STORE'  Nectar launches MP3-based digital music store
Customer Loyalty marketing article no. 27547 is 'US LOYALTY EXPO TO EXAMINE BEST PRACTICES'  US loyalty expo to examine best practices
Customer Loyalty marketing article no. 32887 is 'PLANT A TREE: IT'S A LOYALTY STRATEGY, NOT A TIRED CLICHE, BY BRIAN WOOLF'  Plant A Tree: It's a loyalty strategy, not a tired cliche, by Brian Woolf
 
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Information for the week ending August 29th, 2008...

Customer Loyalty marketing article no. 17754 is 'OMAN TELECOMS COMPANY LAUNCHES ELITE CLUB'  Oman telecoms company launches Elite Club
Customer Loyalty marketing article no. 73556 is 'SOBEYS TO OFFER AIR MILES'  Sobeys to offer Air Miles
Customer Loyalty marketing article no. 32708 is 'VISA & CHASE TRY SENDING OFFERS TO CELLPHONES'  Visa & Chase try sending offers to cellphones
Customer Loyalty marketing article no. 75285 is 'DOWNTURN LEADS 1 IN 3 SHOPPERS TO SWITCH BRANDS'  Downturn leads 1 in 3 shoppers to switch brands
Customer Loyalty marketing article no. 66999 is 'WHITE PAPER DISCUSSES THE NEW COMPETITIVE ADVANTAGE'  White paper discusses the new competitive advantage
Customer Loyalty marketing article no. 44973 is 'E-MAIL PROVIDERS PROSPER AS BRANDS SEEK RETENTION'  E-mail providers prosper as brands seek retention
Customer Loyalty marketing article no. 37317 is 'JCPENNEY LAUNCHES REWARDS PROGRAMME'  JCPenney launches rewards programme
Customer Loyalty marketing article no. 18755 is 'NEW CHEVRON AND TEXACO VISA CARD LAUNCHED'  New Chevron and Texaco Visa card launched
Customer Loyalty marketing article no. 1001 is 'DEBIT CARD REWARD SCHEMES OFFERED BY MORE BANKS'  Debit card reward schemes offered by more banks
Customer Loyalty marketing article no. 3197 is '2D BARCODES ON VISA CARDS ENABLE MOBILE LOYALTY'  2D barcodes on Visa cards enable mobile loyalty
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 22nd, 2008...

Customer Loyalty marketing article no. 89974 is 'FINANCIAL LOYALTY DRIVEN BY TRUST, STUDY FINDS'  Financial loyalty driven by trust, study finds
Customer Loyalty marketing article no. 35902 is 'ARBY'S TRIES MOBILE COUPONING IN AUGUST'  Arby's tries mobile couponing in August
Customer Loyalty marketing article no. 11336 is 'AUTOMOTIVE LOYALTY STILL DROPPING AFTER 10 YEARS'  Automotive loyalty still dropping after 10 years
Customer Loyalty marketing article no. 85036 is 'EXPERIAN AUTOMOTIVE LAUNCHES NEW LOYALTY UNIT'  Experian Automotive launches new loyalty unit
Customer Loyalty marketing article no. 16756 is 'AA, BA & IBERIA TO EXPAND GLOBAL COOPERATION'  AA, BA & Iberia to expand global cooperation
Customer Loyalty marketing article no. 59740 is 'NECTAR SIGNS EXPEDIA FOR GREATER TRAVEL REWARDS'  Nectar signs Expedia for greater travel rewards
Customer Loyalty marketing article no. 83902 is 'WORKPLACE WELLNESS SCHEMES BUILD STAFF LOYALTY'  Workplace wellness schemes build staff loyalty
Customer Loyalty marketing article no. 58513 is 'CONTINENTAL AWARDS 21M MILES IN POKER CONTEST'  Continental awards 21m miles in poker contest
Customer Loyalty marketing article no. 22860 is 'PAYBACK SPINS OFF LOYALTY SOLUTIONS BUSINESS'  PayBack spins off loyalty solutions business
Customer Loyalty marketing article no. 56376 is '2008 HOLIDAY RETAIL SURVEY: WHAT'S YOUR VIEW?'  2008 Holiday Retail survey: What's your view?
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 15th, 2008...

Customer Loyalty marketing article no. 16824 is 'COUPON USERS MIGRATING TO INTERNET PRINTING'  Coupon users migrating to internet printing
Customer Loyalty marketing article no. 66621 is 'MORE REWARDS FOR LAST-MINUTE TRAVEL BOOKERS'  More rewards for last-minute travel bookers
Customer Loyalty marketing article no. 96609 is 'FOCUS ON CHINA: A NEW CONSUMER REVOLUTION?'  Focus on China: A new consumer revolution?
Customer Loyalty marketing article no. 91673 is 'MARITZ LAUNCHES REWARDS FULFILMENT SERVICE'  Maritz launches rewards fulfilment service
Customer Loyalty marketing article no. 79923 is 'AIR MILES CANADA SIGNS NEW BUSINESS PARTNER'  Air Miles Canada signs new business partner
Customer Loyalty marketing article no. 88321 is 'REWARDS PROGRAMME INCREASES RECYCLING BY 90%'  Rewards programme increases recycling by 90%
Customer Loyalty marketing article no. 82576 is 'STRATEGIES TO REINFORCE THE VALUE OF FFP MILES'  Strategies to reinforce the value of FFP miles
Customer Loyalty marketing article no. 26370 is 'HHONORS & AIR MILES SIGN MARKETING PARTNERSHIP'  HHonors & Air Miles sign marketing partnership
Customer Loyalty marketing article no. 21254 is 'SOCIAL NETWORK AWARDS GIFT CARDS FOR ENGAGEMENT'  Social network awards gift cards for engagement
Customer Loyalty marketing article no. 68511 is 'CUSTOMER SEGMENTATION CONFERENCE GOES TO MONACO'  Customer segmentation conference goes to Monaco
 
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Information for the week ending August 8th, 2008...

Customer Loyalty marketing article no. 47872 is 'EUROPEANS STILL WANT OPT-IN E-MAIL MARKETING'  Europeans still want opt-in e-mail marketing
Customer Loyalty marketing article no. 70302 is 'REWARDSTREAM UPDATES MARKETING PLATFORM'  RewardStream updates marketing platform
Customer Loyalty marketing article no. 76452 is 'BRAND GROWTH IS POSSIBLE DESPITE THE ECONOMY'  Brand growth is possible despite the economy
Customer Loyalty marketing article no. 51478 is 'PHARMACY'S REWARD CARD OFFERS AN EXTRA DISCOUNT'  Pharmacy's reward card offers an extra discount
Customer Loyalty marketing article no. 92731 is 'TEN WAYS TO WIN LOYALTY THROUGH CUSTOMER SERVICE'  Ten ways to win loyalty through customer service
Customer Loyalty marketing article no. 74912 is 'ONLINE AFFILIATE NETWORK EXPANDS UK OPERATIONS'  Online affiliate network expands UK operations
Customer Loyalty marketing article no. 93070 is 'STUDY EXAMINES RETAIL CUSTOMER LOYALTY IDEAS'  Study examines retail customer loyalty ideas
Customer Loyalty marketing article no. 12038 is 'TAM AND TAP BROADEN THEIR RECIPROCATION'  TAM and TAP broaden their reciprocation
Customer Loyalty marketing article no. 39743 is 'INFOSYS TO HELP RETAILERS WATCH IN-STORE ACTIVITY'  Infosys to help retailers watch in-store activity
Customer Loyalty marketing article no. 96353 is 'VIRGIN'S FREQUENT FLYERS COMPETE FOR SPACE RACE'  Virgin's frequent flyers compete for space race
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 1st, 2008...

Customer Loyalty marketing article no. 42252 is 'DIRECT MARKETING STILL POPULAR IN THE DOWNTURN'  Direct marketing still popular in the downturn
Customer Loyalty marketing article no. 80963 is 'MONEY-WORRIED CONSUMERS SEEK MORE PROMOTIONS'  Money-worried consumers seek more promotions
Customer Loyalty marketing article no. 17944 is 'HOW LOYALTY DATA TRANSLATES INTO BETTER MARKETING'  How loyalty data translates into better marketing
Customer Loyalty marketing article no. 59826 is 'DIY LOYALTY FALLS TO FIVE YEAR LOW IN THE UK'  DIY loyalty falls to five year low in the UK
Customer Loyalty marketing article no. 39532 is 'HOW BANKS COULD EARN YOUNGER CUSTOMER LOYALTY'  How banks could earn younger customer loyalty
Customer Loyalty marketing article no. 416 is 'FLOWERS DIRECT JOINS IPOINTS ONLINE COALITION'  Flowers Direct joins iPoints online coalition
Customer Loyalty marketing article no. 90913 is 'SALES & MARKETING SILO SYNDROME: A REAL PROBLEM'  Sales & marketing silo syndrome: a real problem
Customer Loyalty marketing article no. 91981 is 'FUTURA TO MANAGE STUDENTSAVER LOYALTY SCHEME'  Futura to manage StudentSaver loyalty scheme
Customer Loyalty marketing article no. 88777 is 'NEW CODE OF CONDUCT FOR MOBILE MARKETING'  New code of conduct for mobile marketing
Customer Loyalty marketing article no. 51213 is 'FLYBE AND AVIS OFFER £1 CAR RENTALS DURING JULY'  Flybe and Avis offer £1 car rentals during July
 
Read the marketing and loyalty reports for this week
 

Information for the week ending July 25th, 2008...

Customer Loyalty marketing article no. 8893 is 'SOCIAL MEDIA COULD BOOST CUSTOMER RETENTION'  Social media could boost customer retention
Customer Loyalty marketing article no. 98271 is 'VERIZON LAUNCHES ONLINE MALL TO REWARD BUSINESSES'  Verizon launches online mall to reward businesses
Customer Loyalty marketing article no. 56614 is 'AUTO CLUB LAUNCHES FUEL REWARDS VISA CARD'  Auto club launches fuel rewards Visa card
Customer Loyalty marketing article no. 81585 is 'THE WEALTHY TURN TO THE WEB BEFORE BUYING'  The wealthy turn to the web before buying
Customer Loyalty marketing article no. 26704 is 'HOW EASY IS A SHIFT INTO OTHER MARKETS & CULTURES?'  How easy is a shift into other markets & cultures?
Customer Loyalty marketing article no. 57680 is 'CHARTER LAUNCHES SUBSCRIBER REWARDS PROGRAMME'  Charter launches subscriber rewards programme
Customer Loyalty marketing article no. 64752 is 'SOCIAL SEARCH ENGINE LAUNCHES USER REWARDS SCHEME'  Social search engine launches user rewards scheme
Customer Loyalty marketing article no. 49474 is 'HOW BRANDS CAN ALIGN TO SURVIVE THE CRUNCH'  How brands can align to survive the crunch
Customer Loyalty marketing article no. 33452 is 'CVS ISSUES US$1.5BN REWARDS IN A YEAR'  CVS issues US$1.5bn rewards in a year
Customer Loyalty marketing article no. 81517 is 'BUSINESS VALUE OF E-COMMUNITIES YET TO BE REALISED'  Business value of e-communities yet to be realised
Customer Loyalty marketing article no. 39110 is 'EGYPTAIR TO ISSUE AND REDEEM AEROPLAN MILES'  EgyptAir to issue and redeem Aeroplan miles
Customer Loyalty marketing article no. 24820 is 'THRIFTY JOINS THE RAPID REWARDS PROGRAMME'  Thrifty joins the Rapid Rewards programme
Customer Loyalty marketing article no. 94248 is 'T.G.I. FRIDAY'S LAUNCHES GUEST REWARDS SCHEME'  T.G.I. Friday's launches guest rewards scheme
Customer Loyalty marketing article no. 39078 is 'CUSTOMER FEEDBACK CONFERENCE SET FOR SEPTEMBER'  Customer feedback conference set for September
Customer Loyalty marketing article no. 43610 is 'CORPORATE SECURITY FIRM JOINS AIR MILES CANADA'  Corporate security firm joins Air Miles Canada
 
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Information for the week ending July 18th, 2008...

Customer Loyalty marketing article no. 90832 is 'MOBILE ADVERTISING BUDGETS SET TO INCREASE'  Mobile advertising budgets set to increase
Customer Loyalty marketing article no. 99636 is 'CLASH-MEDIA OFFERS E-MAIL LEAD GENERATION'  Clash-Media offers e-mail lead generation
Customer Loyalty marketing article no. 26340 is 'BRANDS INVESTING IN LOYALTY INSTEAD OF OFFERS'  Brands investing in loyalty instead of offers
Customer Loyalty marketing article no. 19380 is 'SUPERMARKETS UNDERSTAND CONSUMER NEEDS BEST'  Supermarkets understand consumer needs best
Customer Loyalty marketing article no. 59709 is 'CHASE REWARD POINTS TO BE SPENT AS CASH'  Chase reward points to be spent as cash
Customer Loyalty marketing article no. 85603 is 'NORTHWEST AIRLINES ALSO ADDS AWARD TICKET FEE'  Northwest Airlines also adds award ticket fee
Customer Loyalty marketing article no. 13860 is 'SAINSBURY'S GAINS FROM LMG'S DATA ANALYTICS'  Sainsbury's gains from LMG's data analytics
Customer Loyalty marketing article no. 87560 is 'LOYALTY WORLD TO FOCUS ON LATEST LOYALTY IDEAS'  Loyalty World to focus on latest loyalty ideas
Customer Loyalty marketing article no. 39899 is 'NECTAR OFFERS A SUMMER HOLIDAY PRIZE'  Nectar offers a summer holiday prize
Customer Loyalty marketing article no. 58376 is 'AIR MILES CANADA'S OPERATOR REBRANDS ITSELF'  Air Miles Canada's operator rebrands itself
 
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Information for the week ending July 11th, 2008...

Customer Loyalty marketing article no. 10052 is 'HOW CONTACT CENTRES CAN DRIVE GREATER SATISFACTION'  How contact centres can drive greater satisfaction
Customer Loyalty marketing article no. 20990 is 'PREPAID CARD OFFERS YOUNG ADULTS EXTRA INCENTIVES'  Prepaid card offers young adults extra incentives
Customer Loyalty marketing article no. 54506 is 'THE EFFECT OF LONG CHECKOUT QUEUES ON LOYALTY'  The effect of long checkout queues on loyalty
Customer Loyalty marketing article no. 27399 is 'HAVE LOYALTY PLATFORMS CAUSED COMMODITISATION?'  Have loyalty platforms caused commoditisation?
Customer Loyalty marketing article no. 14661 is 'LL BEAN ADDS VISA CARD TO LOYALTY SCHEME'  LL Bean adds Visa card to loyalty scheme
Customer Loyalty marketing article no. 64458 is 'DIVIDEND MILES OFFERS SUMMER MILEAGE BONUS'  Dividend Miles offers summer mileage bonus
Customer Loyalty marketing article no. 15065 is 'PAYBACK BOOSTS REWARDS WITH OLYMPIC MEDALS'  PayBack boosts rewards with Olympic medals
Customer Loyalty marketing article no. 74409 is 'DELTA ADDS FUEL SURCHARGE TO SKYMILES AWARDS'  Delta adds fuel surcharge to SkyMiles awards
Customer Loyalty marketing article no. 62660 is 'NAVAL ACADEMY EXPANDS YARD CARD'S REACH'  Naval Academy expands Yard Card's reach
Customer Loyalty marketing article no. 97908 is 'LOYALTY WITHOUT COMMITMENT - A DANGEROUS TRAP'  Loyalty without commitment - a dangerous trap
Customer Loyalty marketing article no. 71837 is 'RETAILERS OPEN TO GIFT CARD IDEAS, EXPERTS FIND'  Retailers open to gift card ideas, experts find
Customer Loyalty marketing article no. 15631 is 'GOLDPOINTS PLUS OFFERS EXTRA POINTS FOR SUMMER'  Goldpoints Plus offers extra points for summer
Customer Loyalty marketing article no. 57692 is 'IS LOYALTY ON THE CUSP OF A MAJOR REVOLUTION?'  Is loyalty on the cusp of a major revolution?
Customer Loyalty marketing article no. 57772 is 'QANTAS OVERHAULS LOYALTY SCHEME AND BENEFITS'  Qantas overhauls loyalty scheme and benefits
Customer Loyalty marketing article no. 42559 is 'NASHUA MOBILE JOINS THE EBUCKS COALITION'  Nashua Mobile joins the eBucks coalition
 
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Information for the week ending July 4th, 2008...

Customer Loyalty marketing article no. 30662 is 'THEDRINKSHOP JOINS THE IPOINTS LOYALTY PARTY'  TheDrinkShop joins the iPoints loyalty party
Customer Loyalty marketing article no. 63370 is 'RBS LYNK TO HELP RESTAURANTS BUILD LOYALTY'  RBS Lynk to help restaurants build loyalty
Customer Loyalty marketing article no. 91804 is 'SURVEY REPORT EXAMINES CRM BEST PRACTICES'  Survey report examines CRM best practices
Customer Loyalty marketing article no. 85880 is 'PERMISSION E-MARKETING SHOWS SIGNS OF STRAIN'  Permission e-marketing shows signs of strain
Customer Loyalty marketing article no. 62122 is 'BEST WESTERN GIVES AWAY 1M LOYALTY POINTS'  Best Western gives away 1m loyalty points
Customer Loyalty marketing article no. 80280 is 'POINTS ENHANCES CONSUMER WEB SITES'  Points enhances consumer web sites
Customer Loyalty marketing article no. 1299 is 'TOP UK GROCERS' MARKET SHARES START SLIDING'  Top UK grocers' market shares start sliding
Customer Loyalty marketing article no. 91281 is 'CANADIAN TIRE EXPANDS FUEL REWARDS'  Canadian Tire expands fuel rewards
Customer Loyalty marketing article no. 47892 is 'NEW EXTRAS FOR MARRIOTT REWARDS MEMBERS'  New extras for Marriott Rewards members
Customer Loyalty marketing article no. 98092 is 'UKROP'S REWARDS LOYAL CUSTOMERS WITH CHEAPER FUEL'  Ukrop's rewards loyal customers with cheaper fuel
Customer Loyalty marketing article no. 60707 is 'AEROPLAN'S REORGANISATION PLANS APPROVED'  Aeroplan's reorganisation plans approved
Customer Loyalty marketing article no. 99419 is 'SPRINT OFFERS SMES A NEW LOYALTY SCHEME'  Sprint offers SMEs a new loyalty scheme
Customer Loyalty marketing article no. 89222 is 'IMPROVING THE REUSE OF MARKETING ASSETS, BY CHETAN SAIYA (CEO, ASSETLINK)'  Improving the reuse of marketing assets, by Chetan Saiya (CEO, Assetlink)
Customer Loyalty marketing article no. 4840 is 'GOOD SERVICE COUNTS MOST IN THE CREDIT CRUNCH'  Good service counts most in the credit crunch
Customer Loyalty marketing article no. 84545 is 'ONLINE GROCER USES PEAPOD TO TARGET OFFERS'  Online grocer uses Peapod to target offers
Customer Loyalty marketing article no. 92526 is 'SHEETZ HELPS DRIVERS WITH 'PUMP FIRST' ID CARDS'  Sheetz helps drivers with 'Pump First' ID cards
 
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Information for the week ending June 27th, 2008...

Customer Loyalty marketing article no. 10944 is 'UK GIFT CARD OFFERINGS SET TO DOUBLE TO 2009'  UK gift card offerings set to double to 2009
Customer Loyalty marketing article no. 7740 is 'US AIRLINE SATISFACTION DECLINING SIGNIFICANTLY'  US airline satisfaction declining significantly
Customer Loyalty marketing article no. 97026 is 'HONG KONG: PROMOTIONAL E-MAIL BOOSTS BRAND LOYALTY'  Hong Kong: promotional e-mail boosts brand loyalty
Customer Loyalty marketing article no. 41629 is 'NETHERLANDS SUPERMARKET TRIALS FINGER-TIP PAYMENTS'  Netherlands supermarket trials finger-tip payments
Customer Loyalty marketing article no. 7529 is 'BMO INCREASES AIR MILES MEMBERSHIPS & POINTS'  BMO increases Air Miles memberships & points
Customer Loyalty marketing article no. 21415 is 'GRASS ROOTS CONTRIBUTES TO ASDA'S SUCCESS'  Grass Roots contributes to Asda's success
Customer Loyalty marketing article no. 79757 is 'SATISFACTION INDEX SHOWS SHIFT TO E-CONSUMERISM'  Satisfaction index shows shift to e-consumerism
Customer Loyalty marketing article no. 77878 is 'DIVIDEND MILES BOOSTS BEACH HOLIDAY REWARDS'  Dividend Miles boosts beach holiday rewards
Customer Loyalty marketing article no. 76405 is 'HILTON HHONORS ADDS CONCERT TICKET REWARDS'  Hilton HHonors adds concert ticket rewards
Customer Loyalty marketing article no. 7382 is 'GOOD SERVICE BEATS A LOYALTY SCHEME, CANADIANS SAY'  Good service beats a loyalty scheme, Canadians say
Customer Loyalty marketing article no. 67276 is 'AEROPLAN LAUNCHES A REWARDING ONLINE MALL'  Aeroplan launches a rewarding online mall
Customer Loyalty marketing article no. 72617 is 'SELF-SERVICE A GROWING PHENOMENON IN THE US'  Self-service a growing phenomenon in the US
Customer Loyalty marketing article no. 56595 is 'PIGSBACK ENTERS THE UK HIGH STREET WITH REWARD'  Pigsback enters the UK High Street with Reward
Customer Loyalty marketing article no. 80154 is 'UPROMISE & MALL NETWORKS OFFER COMPARISON SHOPPING'  Upromise & Mall Networks offer comparison shopping
Customer Loyalty marketing article no. 9398 is 'EBUCKS COALITION ACHIEVES CARBON NEUTRALITY'  eBucks coalition achieves carbon neutrality
 
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Information for the week ending June 20th, 2008...

Customer Loyalty marketing article no. 11128 is 'CASE STUDY: TARGETING THE MOBILE HISPANIC'  Case study: Targeting the mobile Hispanic
Customer Loyalty marketing article no. 76283 is 'PACKAGING GIMMICK BEHIND BOTTLE SALES UPLIFT'  Packaging gimmick behind bottle sales uplift
Customer Loyalty marketing article no. 80815 is 'HOW CUSTOMER EXPERIENCES RELATE TO EQUITY'  How customer experiences relate to equity
Customer Loyalty marketing article no. 99717 is 'CHASE UNVEILS NEW BANKING LOYALTY PROGRAMME'  Chase unveils new banking loyalty programme
Customer Loyalty marketing article no. 54596 is 'NEW HSBC CARD APPEALS TO GREEN CONSCIENCE'  New HSBC card appeals to green conscience
Customer Loyalty marketing article no. 63400 is 'TAM & AIR CANADA FFPS SET TO RECIPROCATE'  TAM & Air Canada FFPs set to reciprocate
Customer Loyalty marketing article no. 27827 is 'WHY PROMOTIONAL RESPONSIVENESS IS RISING SHARPLY'  Why promotional responsiveness is rising sharply
Customer Loyalty marketing article no. 21159 is 'KIOSKCOM SHOW TO HIGHLIGHT RETAIL DIGITAL SIGNAGE'  KioskCom show to highlight retail digital signage
Customer Loyalty marketing article no. 88046 is 'IPOINTS COALITION ADDS HEALTHY NEW PARTNERS'  iPoints coalition adds healthy new partners
Customer Loyalty marketing article no. 93614 is 'CANADIAN REGIONAL AIRLINE LAUNCHES LOYALTY SCHEME'  Canadian regional airline launches loyalty scheme
Customer Loyalty marketing article no. 42490 is 'CAA & PETRO-POINTS TO REWARD ONTARIO DRIVERS'  CAA & Petro-Points to reward Ontario drivers
Customer Loyalty marketing article no. 42749 is 'AIR MILES CANADA'S LOYALTY MALL SIGNS WEIGHTWATCHERS'  Air Miles Canada's loyalty mall signs WeightWatchers
Customer Loyalty marketing article no. 47910 is 'COLLOQUY LAUNCHES A US RETAIL LOYALTY INDEX'  Colloquy launches a US retail loyalty index
Customer Loyalty marketing article no. 64337 is 'US AIRWAYS CHARGES FREQUENT FLYERS FOR REWARDS'  US Airways charges frequent flyers for rewards
Customer Loyalty marketing article no. 88499 is 'IS MOST MARKETING SPEND REALLY GOING ONLINE?'  Is most marketing spend really going online?
 
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Information for the week ending June 13th, 2008...

Customer Loyalty marketing article no. 53508 is 'ALLIANCE DATA OPENS CUSTOMER ANALYTICS UNIT'  Alliance Data opens customer analytics unit
Customer Loyalty marketing article no. 13583 is 'SATMETRIX TO BUILD NEW WESCORP LOYALTY SCHEME'  Satmetrix to build new WesCorp loyalty scheme
Customer Loyalty marketing article no. 12740 is 'FOUR IDEAS FOR BETTER BRAND EXPERIENCES'  Four ideas for better brand experiences
Customer Loyalty marketing article no. 47179 is 'MOBILE SERVICE PROVIDERS RISKING THEIR LOYALTY'  Mobile service providers risking their loyalty
Customer Loyalty marketing article no. 96976 is 'EXPERTS IDENTIFY CARD MARKETING TRENDS & THREATS'  Experts identify card marketing trends & threats
Customer Loyalty marketing article no. 23077 is 'AT&T LAUNCHES SMALL BUSINESS REWARDS CARD'  AT&T launches small business rewards card
Customer Loyalty marketing article no. 44698 is 'WHY FINANCIAL SERVICE CUSTOMERS INTEND TO CHURN'  Why financial service customers intend to churn
Customer Loyalty marketing article no. 32949 is 'PARENTING GROUP'S NEW SUBSCRIBER LOYALTY SCHEME'  Parenting Group's new subscriber loyalty scheme
Customer Loyalty marketing article no. 14789 is 'SOUTH AFRICAN AIRLINE LAUNCHES LOYALTY CLUB'  South African airline launches loyalty club
Customer Loyalty marketing article no. 82485 is 'WI-FI REWARDS FOR LOYAL STARBUCKS CUSTOMERS'  Wi-Fi rewards for loyal Starbucks customers
 
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Information for the week ending June 6th, 2008...

Customer Loyalty marketing article no. 74279 is 'SOCIAL MEDIA TO STEAL BUDGET FROM ONLINE ADS?'  Social media to steal budget from online ads?
Customer Loyalty marketing article no. 94978 is 'PARKING INDUSTRY GAINS NEW LOYALTY PLATFORM'  Parking industry gains new loyalty platform
Customer Loyalty marketing article no. 6323 is 'NEW US CAR DEALER LOYALTY PLATFORM LAUNCHES'  New US car dealer loyalty platform launches
Customer Loyalty marketing article no. 27194 is 'UK DOWNTURN STARTS TO BITE NON-GROCERY SALES'  UK downturn starts to bite non-grocery sales
Customer Loyalty marketing article no. 49625 is 'POINTS.COM ENHANCES AMEX MEMBERSHIP REWARDS'  Points.com enhances Amex Membership Rewards
Customer Loyalty marketing article no. 82332 is 'RETIREMENT PLANNERS OFFERED NEW LOYALTY SCHEME'  Retirement planners offered new loyalty scheme
Customer Loyalty marketing article no. 90441 is 'IT GUIDELINES FOR MORE AGILE MARKETING'  IT guidelines for more agile marketing
Customer Loyalty marketing article no. 5136 is 'IHG REWARDS LOYAL GUESTS WITH CAR RENTALS'  IHG rewards loyal guests with car rentals
Customer Loyalty marketing article no. 7936 is 'ADVANTAGE RENT-A-CAR TO OFFER SKYMILES'  Advantage Rent-a-Car to offer SkyMiles
Customer Loyalty marketing article no. 78917 is 'STUDY REVEALS ASPIRING CONSUMERS' MAIN MOTIVATORS'  Study reveals aspiring consumers' main motivators
Customer Loyalty marketing article no. 24442 is 'WHAT'S E-COMMERCE'S ROLE IN THE CUSTOMER EXPERIENCE?'  What's e-commerce's role in the customer experience?
Customer Loyalty marketing article no. 14425 is 'AEROPLAN TO BECOME GROUPE AEROPLAN INC.'  Aeroplan to become Groupe Aeroplan Inc.
Customer Loyalty marketing article no. 44185 is 'ALOFT HOTELS OFFER QUADRUPLE STARPOINTS'  Aloft hotels offer quadruple Starpoints
Customer Loyalty marketing article no. 47793 is 'KEY LESSONS LEARNED FROM RETAIL RFID TRIALS'  Key lessons learned from retail RFID trials
Customer Loyalty marketing article no. 10409 is 'STRATEGIES FOR 'SINGLE PURCHASE' CUSTOMER LOYALTY'  Strategies for 'single purchase' customer loyalty
Customer Loyalty marketing article no. 75385 is 'UK'S GREEN REWARDS SCHEME SET TO GO PUBLIC'  UK's Green Rewards scheme set to go public
 
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Information for the week ending May 30th, 2008...

Customer Loyalty marketing article no. 27983 is 'CUSTOMER RETENTION IS VITAL TO E-RETAIL SURVIVAL'  Customer retention is vital to e-retail survival
Customer Loyalty marketing article no. 83181 is 'CAN MARKETERS DIFFERENTIATE THROUGH FEEDBACK?'  Can marketers differentiate through feedback?
Customer Loyalty marketing article no. 44065 is 'BUDGET PASSES US$3M IN BUSINESS REBATES'  Budget passes US$3m in business rebates
Customer Loyalty marketing article no. 34857 is 'ARE PERSONAL RELATIONSHIPS THE BEST MODEL FOR LOYALTY?'  Are personal relationships the best model for loyalty?
Customer Loyalty marketing article no. 82515 is 'BORDERS' CONCEPT STORE TO PAMPER CUSTOMERS'  Borders' concept store to pamper customers
Customer Loyalty marketing article no. 79311 is 'GSN REPORTS SUCCESS OF LOYALTY-BASED ADS'  GSN reports success of loyalty-based ads
Customer Loyalty marketing article no. 88924 is 'GIFT CARDS GAIN GREATER CONSUMER POPULARITY'  Gift cards gain greater consumer popularity
Customer Loyalty marketing article no. 39466 is 'BANK OF MONTREAL REVEALS ITS TOP 10 REWARDS'  Bank of Montreal reveals its top 10 rewards
Customer Loyalty marketing article no. 52542 is 'UNITED & JET AIRWAYS SIGN FFP PARTNERSHIP'  United & Jet Airways sign FFP partnership
Customer Loyalty marketing article no. 66428 is 'COULD BRAND CLUBS BE THE FUTURE OF CUSTOMER LOYALTY?'  Could brand clubs be the future of customer loyalty?
Customer Loyalty marketing article no. 35936 is 'LOYALTY LAB PARTNERS WITH EQUIFAX FOR BETTER CRM'  Loyalty Lab partners with Equifax for better CRM
Customer Loyalty marketing article no. 87465 is 'CITY PAYMENT CARD OFFERS INSTANT REWARDS'  City payment card offers instant rewards
Customer Loyalty marketing article no. 85992 is 'LOYALTY DATA DRIVES THE MOST RELEVANT OFFERS'  Loyalty data drives the most relevant offers
Customer Loyalty marketing article no. 96642 is 'SURVEY TO UNCOVER RETAIL CUSTOMER LOYALTY NEEDS'  Survey to uncover retail customer loyalty needs
Customer Loyalty marketing article no. 77157 is 'GIVEX LAUNCHES SKU-BASED LOYALTY PLATFORM'  Givex launches SKU-based loyalty platform
 
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Information for the week ending May 23rd, 2008...

Customer Loyalty marketing article no. 92447 is 'LOYALTYMATCH LAUNCHES NON-PROFIT ONLINE FUNDRAISER'  LoyaltyMatch launches non-profit online fundraiser
Customer Loyalty marketing article no. 40514 is 'CHOICE PRIVILEGES OFFERS SUMMER BONUS POINTS'  Choice Privileges offers summer bonus points
Customer Loyalty marketing article no. 96315 is 'PAYBACK'S TRAVEL WEB SITE WINS PRAISE FOR VALUE'  PayBack's travel web site wins praise for value
Customer Loyalty marketing article no. 8291 is 'FACTORS INFLUENCING WEALTHY WOMEN'S RETAIL HABITS'  Factors influencing wealthy women's retail habits
Customer Loyalty marketing article no. 4277 is 'MARKETER OFFERS HIS CLIENTS POINTS TOWARD YACHT CRUISES'  Marketer offers his clients points toward yacht cruises
Customer Loyalty marketing article no. 69433 is 'KEEP THE CHANGE SAVES ITS BILLIONTH DOLLAR'  Keep The Change saves its billionth dollar
Customer Loyalty marketing article no. 22900 is 'RETAILER'S LOYALTY DATA PROVIDES CLUSTERED INSIGHTS'  Retailer's loyalty data provides clustered insights
Customer Loyalty marketing article no. 62420 is 'PENTAGON PETS JOINS OCTOPUS REWARDS'  Pentagon Pets joins Octopus Rewards
Customer Loyalty marketing article no. 43858 is 'WYNDHAM REWARDS AWARDS WEEKLY SUMMER PRIZES'  Wyndham Rewards awards weekly summer prizes
Customer Loyalty marketing article no. 26104 is 'THE BENEFITS OF AN FFP IN TIMES OF RECESSION'  The benefits of an FFP in times of recession
Customer Loyalty marketing article no. 99398 is 'SMARTER SERVICE FOR BOOTS ADVANTAGE CARD MEMBERS'  Smarter service for Boots Advantage Card members
Customer Loyalty marketing article no. 19289 is 'HILTON HHONORS RUNS SUMMER OFFER WITH BUDGET'  Hilton HHonors runs summer offer with Budget
Customer Loyalty marketing article no. 86176 is 'ANGUS & ROBERTSON LAUNCHES BOOK LOYALTY SCHEME'  Angus & Robertson launches book loyalty scheme
Customer Loyalty marketing article no. 64893 is 'EBUCKS OFFERS 25% REBATE ON KULULA FLIGHTS'  eBucks offers 25% rebate on Kulula flights
Customer Loyalty marketing article no. 40327 is 'INDIAN RETAILERS NEED MORE DATA-BASED INSIGHTS'  Indian retailers need more data-based insights
 
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Information for the week ending May 16th, 2008...

Customer Loyalty marketing article no. 40022 is 'CISCO ROLLS OUT NEW DISTRIBUTOR REWARDS SCHEME'  Cisco rolls out new distributor rewards scheme
Customer Loyalty marketing article no. 56448 is 'EASY SAVINGS HELPS BUSINESSES WITH FUEL COSTS'  Easy Savings helps businesses with fuel costs
Customer Loyalty marketing article no. 80611 is 'CUSTOMER EXPERIENCES STILL BEING MISMANAGED'  Customer experiences still being mismanaged
Customer Loyalty marketing article no. 14355 is 'BONUS PROMOTION FOR PRIORITY CLUB MEMBERS'  Bonus promotion for Priority Club members
Customer Loyalty marketing article no. 52144 is 'HUGE POTENTIAL REMAINS FOR DEBIT CARD LOYALTY'  Huge potential remains for debit card loyalty
Customer Loyalty marketing article no. 12219 is 'EBUCKS REFUNDS POINTS FOR FAILED AIRLINE TICKETS'  eBucks refunds points for failed airline tickets
Customer Loyalty marketing article no. 11376 is 'AEROPLAN AIMS TO CONVERT INTO A CORPORATION'  Aeroplan aims to convert into a corporation
Customer Loyalty marketing article no. 45815 is 'CHOICE PRIVILEGES REWARDS EXPANDS INTO EUROPE'  Choice Privileges Rewards expands into Europe
Customer Loyalty marketing article no. 69055 is '1TO1 MARKETING TO CHANGE RADICALLY BY 2020'  1to1 marketing to change radically by 2020
Customer Loyalty marketing article no. 19369 is 'AUSTRALIAN BOOKSELLER UNVEILS LOYALTY SCHEME'  Australian bookseller unveils loyalty scheme
 
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Information for the week ending May 9th, 2008...

Customer Loyalty marketing article no. 2684 is 'STUDY CONFIRMS A LACK OF WIN-BACK STRATEGIES'  Study confirms a lack of win-back strategies
Customer Loyalty marketing article no. 90754 is 'JET AIRWAYS JOINS ASIA MILES'  Jet Airways joins Asia Miles
Customer Loyalty marketing article no. 85009 is 'TECHNOLOGY TO HELP FULFIL SHOPPERS' REAL NEEDS'  Technology to help fulfil shoppers' real needs
Customer Loyalty marketing article no. 28803 is 'MYSUPERMARKET EXTENDS IPOINTS PARTNERSHIP'  MySupermarket extends iPoints partnership
Customer Loyalty marketing article no. 72915 is 'US SUPERMARKETS' LOYALTY PARTICIPATION RATES'  US supermarkets' loyalty participation rates
Customer Loyalty marketing article no. 93614 is 'REPORT EXAMINES LEADING LOYALTY SCHEME FEATURES'  Report examines leading loyalty scheme features
Customer Loyalty marketing article no. 4960 is 'FOOTBALL CLUB ADDS LOYALTY TO MEMBERSHIP CARDS'  Football club adds loyalty to membership cards
Customer Loyalty marketing article no. 44074 is 'LOYALTY SCHEME FATIGUE REACHES A NEW LEVEL'  Loyalty scheme fatigue reaches a new level
Customer Loyalty marketing article no. 66504 is 'GREEN MARKETING TO DRIVE MORE CAMPAIGNS ONLINE'  Green marketing to drive more campaigns online
Customer Loyalty marketing article no. 78592 is 'NECTAR ADDS NEW RACECOURSE REWARDS'  Nectar adds new racecourse rewards
 
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Information for the week ending May 2nd, 2008...

Customer Loyalty marketing article no. 21723 is 'UK SEARCH MARKETING ACTIVITY SET TO BOOM'  UK search marketing activity set to boom
Customer Loyalty marketing article no. 24523 is 'AIR CHINA & AIRPLUS OFFER NEW PAYMENT OPTION'  Air China & AirPlus offer new payment option
Customer Loyalty marketing article no. 80403 is 'VIRGIN HEALTHMILES OPENS E-SHOPPING REWARDS MALL'  Virgin HealthMiles opens e-shopping rewards mall
Customer Loyalty marketing article no. 25929 is 'STUDY LINKS BRAND LOYALTY TO CUSTOMER CARE'  Study links brand loyalty to customer care
Customer Loyalty marketing article no. 89353 is 'UNLIMITED MESSAGING AIDS MOBILE NETWORK LOYALTY'  Unlimited messaging aids mobile network loyalty
Customer Loyalty marketing article no. 25638 is 'MARRIOTT REWARDS TAKES TEN FREDDIE AWARDS'  Marriott Rewards takes ten Freddie Awards
Customer Loyalty marketing article no. 55805 is 'NEW INSIGHTS INTO PAYMENT CARD LOYALTY'  New insights into payment card loyalty
Customer Loyalty marketing article no. 18420 is 'MARKETERS OVERLOOKING A VITAL CONSUMER SEGMENT'  Marketers overlooking a vital consumer segment
Customer Loyalty marketing article no. 83397 is 'SUPERSHUTTLE & NORTHWEST PARTNER FOR REWARDS'  SuperShuttle & Northwest partner for rewards
Customer Loyalty marketing article no. 20377 is 'ONLINE LEAD GENERATION DRIVES CATALOGUE SALES'  Online lead generation drives catalogue sales
Customer Loyalty marketing article no. 35995 is 'AUTOMATED MARKETING TO BE 'BIGGER THAN CRM'?'  Automated marketing to be 'bigger than CRM'?
Customer Loyalty marketing article no. 88849 is 'DELTA LAUNCHES ONLINE SKYMILES REWARDS MALL'  Delta launches online SkyMiles rewards mall
Customer Loyalty marketing article no. 49733 is 'UK CLAMPS DOWN ON WOM... US TO FOLLOW?'  UK clamps down on WOM... US to follow?
Customer Loyalty marketing article no. 40524 is 'RONA RENEWS AIR MILES CANADA PARTNERSHIP'  Rona renews Air Miles Canada partnership
Customer Loyalty marketing article no. 94415 is 'MOST CUSTOMER REVIEWS FOUND TO BE POSITIVE'  Most customer reviews found to be positive
 
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Information for the week ending April 25th, 2008...

Customer Loyalty marketing article no. 824 is 'CONSUMERS OVERLY-CYNICAL THANKS TO GREENWASHING'  Consumers overly-cynical thanks to greenwashing
Customer Loyalty marketing article no. 47477 is 'Q INTERACTIVE STARTS ONLINE LEAD GENERATION IN UK'  Q Interactive starts online lead generation in UK
Customer Loyalty marketing article no. 33996 is 'CONSUMER FEEDBACK TO EXPOSE ROGUE RETAILERS'  Consumer feedback to expose rogue retailers
Customer Loyalty marketing article no. 47882 is 'MARKETERS STILL 'FLYING BLIND' WITH CUSTOMER DATA'  Marketers still 'flying blind' with customer data
Customer Loyalty marketing article no. 52816 is 'CANADIAN TIRE MONEY GOES CONTACTLESS'  Canadian Tire Money goes contactless
Customer Loyalty marketing article no. 4345 is 'HOW RESTAURANT MANAGERS CAN IMPACT GUEST LOYALTY'  How restaurant managers can impact guest loyalty
Customer Loyalty marketing article no. 76314 is 'STUDY UNCOVERS THE MAIN DRIVERS OF B2B LOYALTY'  Study uncovers the main drivers of B2B loyalty
Customer Loyalty marketing article no. 86671 is 'KROGER OFFERS FREE GROCERIES WITH GIFT CARDS'  Kroger offers free groceries with gift cards
Customer Loyalty marketing article no. 93743 is 'EBUCKS DONATES 2,500 TREES TO HOUSING PROJECT'  eBucks donates 2,500 trees to housing project
Customer Loyalty marketing article no. 99084 is 'CREDIT CARD LOYALTY MUST ADAPT, EXPERTS WARN'  Credit card loyalty must adapt, experts warn
Customer Loyalty marketing article no. 11410 is 'UK LOYALTY SCHEMES GREW 250% OVER TEN YEARS'  UK loyalty schemes grew 250% over ten years
Customer Loyalty marketing article no. 59476 is 'BROADWAY OFFICIALLY ADOPTS AUDIENCE REWARDS'  Broadway officially adopts Audience Rewards
Customer Loyalty marketing article no. 15278 is 'MAKING OR BREAKING THE EMOTIONAL LOYALTY BOND'  Making or breaking the emotional loyalty bond
Customer Loyalty marketing article no. 54104 is 'ECOPERKS LOYALTY SCHEME AIDS GREEN LIVING'  EcoPerks loyalty scheme aids green living
Customer Loyalty marketing article no. 23533 is 'REWARD PATHS TARGETS US LOYALTY MARKET'  Reward Paths targets US loyalty market
 
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Information for the week ending April 18th, 2008...

Customer Loyalty marketing article no. 46043 is 'COMPANIES FAILING TO UNLOCK THE VALUE OF THEIR DATA'  Companies failing to unlock the value of their data
Customer Loyalty marketing article no. 85563 is 'AMEX LAUNCHES TRAVEL REWARDS CREDIT CARD'  Amex launches travel rewards credit card
Customer Loyalty marketing article no. 67001 is 'CLASH REPORTS ON CAR SALES LEAD GENERATION'  Clash reports on car sales lead generation
Customer Loyalty marketing article no. 22397 is 'NPS BENCHMARKS LOYALTY IN FOUR MARKETS'  NPS benchmarks loyalty in four markets
Customer Loyalty marketing article no. 49100 is 'SHOPPERS TO BAG MORE GREEN REWARDS POINTS'  Shoppers to bag more green rewards points
Customer Loyalty marketing article no. 68990 is 'SCOTIABANK REWARDS SMALL BUSINESS TRAVELLERS'  Scotiabank rewards small business travellers
Customer Loyalty marketing article no. 88700 is 'VESDIA ADDS NEW BRANDS TO MERCHANT NETWORK'  Vesdia adds new brands to merchant network
Customer Loyalty marketing article no. 88037 is 'WHAT ARE THE TOP COMPUTER INDUSTRY BRANDS?'  What are the top computer industry brands?
Customer Loyalty marketing article no. 63470 is 'BEST WESTERN COURTS HARLEY-DAVIDSON RIDERS'  Best Western courts Harley-Davidson riders
Customer Loyalty marketing article no. 12664 is 'UK FOOTBALL FANS TO SHOW LOYALTY WITH TEAMCARDS'  UK football fans to show loyalty with TeamCards
Customer Loyalty marketing article no. 65002 is 'DREAM REWARDS AND DISNEY OFFER KIDS REWARDS'  Dream Rewards and Disney offer kids rewards
Customer Loyalty marketing article no. 7987 is 'AIR MILES CANADA LAUNCHES MAGAZINE & GIFT CARDS'  Air Miles Canada launches magazine & gift cards
Customer Loyalty marketing article no. 78740 is 'RETAIL RFID TECHNOLOGY: ALL HYPE OR REAL BENEFITS?'  Retail RFID technology: All hype or real benefits?
Customer Loyalty marketing article no. 6253 is 'LEGOLAND JOINS THE PAYBACK PROGRAMME'  Legoland joins the Payback programme
Customer Loyalty marketing article no. 70600 is 'HSBC & LOYALTY LAB TEAM UP ON MERCHANT TOOLS'  HSBC & Loyalty Lab team up on merchant tools
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 11th, 2008...

Customer Loyalty marketing article no. 56390 is 'E-RETAILER SUMMIT STUDY IDENTIFIES NEW TRENDS'  E-retailer summit study identifies new trends
Customer Loyalty marketing article no. 64271 is 'SHELL GASOLINE CARD ENTICES NEW USERS'  Shell Gasoline Card entices new users
Customer Loyalty marketing article no. 51792 is 'NEW PAYMENT CARD ID-BASED LOYALTY PLATFORM'  New payment card ID-based loyalty platform
Customer Loyalty marketing article no. 28956 is 'CONSUMERS PLAN TO INCREASE COUPON USAGE'  Consumers plan to increase coupon usage
Customer Loyalty marketing article no. 24020 is 'WALLSTREET DIRECT TO REWARD REFERRALS'  WallStreet Direct to reward referrals
Customer Loyalty marketing article no. 91944 is 'ONLINE AUCTION FOR WORLDPERKS MEMBERS'  Online auction for WorldPerks members
Customer Loyalty marketing article no. 27193 is 'EBUCKS TOPS FINANCIAL SERVICES LOYALTY SURVEY'  eBucks tops financial services loyalty survey
Customer Loyalty marketing article no. 21448 is 'WESTJET CONTINUES AIR MILES CANADA PARTNERSHIP'  WestJet continues Air Miles Canada partnership
Customer Loyalty marketing article no. 18064 is 'TURKISH AIRLINES BECOMES AEROPLAN PARTNER'  Turkish Airlines becomes Aeroplan partner
Customer Loyalty marketing article no. 60126 is 'IT'S NOT JUST THE LOYALTY DATA - IT'S HOW YOU USE IT'  It's not just the loyalty data - it's how you use it
Customer Loyalty marketing article no. 7383 is 'BUDWEISER LAUNCHES LOYALTY CREDIT CARD'  Budweiser launches loyalty credit card
Customer Loyalty marketing article no. 91876 is 'MARRIOTT REWARDS SAYS 'REDEEM FOR ANYTHING''  Marriott Rewards says 'redeem for anything'
Customer Loyalty marketing article no. 84399 is 'TWO KEY FACTORS FOR E-RETAIL LOYALTY & SATISFACTION'  Two key factors for e-retail loyalty & satisfaction
Customer Loyalty marketing article no. 6831 is 'UK-BASED GREEN LOYALTY SCHEME LAUNCHES IN USA'  UK-based green loyalty scheme launches in USA
Customer Loyalty marketing article no. 65803 is 'UK SUPERMARKETS REPORT 7% SALES GROWTH'  UK supermarkets report 7% sales growth
 
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Information for the week ending April 4th, 2008...

Customer Loyalty marketing article no. 35491 is 'COUPON REDEMPTION DECLINE STOPPED IN 2007'  Coupon redemption decline stopped in 2007
Customer Loyalty marketing article no. 13784 is 'MARRIOTT REWARDS ADDS CLEAR CARD FOR THE ELITE'  Marriott Rewards adds Clear Card for the Elite
Customer Loyalty marketing article no. 31942 is 'KEININGHAM & AKSOY TO EXPLAIN THEIR 'LOYALTY CURE''  Keiningham & Aksoy to explain their 'loyalty cure'
Customer Loyalty marketing article no. 50909 is 'TIME FOR MARKETERS TO FIX THE 'REPORT SPAM' BUTTON?'  Time for marketers to fix the 'report spam' button?
Customer Loyalty marketing article no. 87482 is 'COMMUNICATION BEATS PAY FOR KEEPING STAFF LOYAL'  Communication beats pay for keeping staff loyal
Customer Loyalty marketing article no. 44094 is 'CUSTOMER FOCUS INITIATIVES ARE NOT OFTEN SUCCESSFUL'  Customer focus initiatives are not often successful
Customer Loyalty marketing article no. 74260 is 'NET PROMOTER SHOWS WORD-OF-MOUTH'S VALUE'  Net Promoter shows word-of-mouth's value
Customer Loyalty marketing article no. 89698 is 'ALOHA AIRLINES' LOYALTY PROGRAMMES TO CONTINUE'  Aloha Airlines' loyalty programmes to continue
Customer Loyalty marketing article no. 28411 is 'MARITZ MOTIVATION PARTNERS WITH OURENERGY'  Maritz Motivation partners with OurEnergy
Customer Loyalty marketing article no. 65391 is 'HOW 'TRANSPROMO' CAN IMPROVE ON RELATIONSHIPS'  How 'transpromo' can improve on relationships
Customer Loyalty marketing article no. 1549 is 'MARRIOTT REWARDS OFFERS UNPLANNED WALK-IN REDEMPTIONS'  Marriott Rewards offers unplanned walk-in redemptions
Customer Loyalty marketing article no. 81253 is 'FNB LOSES COURT BATTLE OVER REWARDING ACCOUNTS'  FNB loses court battle over rewarding accounts
Customer Loyalty marketing article no. 42137 is 'CUSTOMERS SEEK MORE 'BRAND CUSTOMISATION''  Customers seek more 'brand customisation'
Customer Loyalty marketing article no. 39160 is 'CONSUMERS VALUE SECURITY MORE THAN REWARDS ONLINE'  Consumers value security more than rewards online
Customer Loyalty marketing article no. 40228 is 'LINDA EXTENDS PAYBACK PARTNERSHIP 'INDEFINITELY''  LINDA extends PayBack partnership 'indefinitely'
 
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Information for the week ending March 28th, 2008...

Customer Loyalty marketing article no. 99460 is 'E-MAIL CUSTOMER SERVICE RUINING GOOD RELATIONSHIPS'  E-mail customer service ruining good relationships
Customer Loyalty marketing article no. 70620 is 'GREEN REWARDS CONTINUES UK LAUNCH PREPARATION'  Green Rewards continues UK launch preparation
Customer Loyalty marketing article no. 57139 is 'UK FOOTBALL CLUB LAUNCHES PAYPASS SEASON CARD'  UK football club launches PayPass season card
Customer Loyalty marketing article no. 44174 is 'SOUTH AFRICA: EBUCKS GOES EVEN GREENER'  South Africa: eBucks goes even greener
Customer Loyalty marketing article no. 2517 is 'MARKETING STILL TO PROVE ITS REAL VALUE'  Marketing still to prove its real value
Customer Loyalty marketing article no. 27489 is 'COLORADO RAPIDS' CONTACTLESS MINI REWARD CARD'  Colorado Rapids' contactless mini reward card
Customer Loyalty marketing article no. 78838 is 'REALLY SIMPLE UNVEILS WHITE LABEL HOSTED CRM'  Really Simple unveils white label hosted CRM
Customer Loyalty marketing article no. 9815 is 'WHEN TO USE PRICING TO RETAIN OR ACQUIRE CUSTOMERS'  When to use pricing to retain or acquire customers
Customer Loyalty marketing article no. 16887 is 'EUROPE MISSING OUT ON STATEMENT MARKETING'  Europe missing out on statement marketing
Customer Loyalty marketing article no. 97720 is 'E-RETAIL SATISFACTION REMAINS HIGH, STUDY FINDS'  E-retail satisfaction remains high, study finds
Customer Loyalty marketing article no. 81698 is 'KEY FACTORS FOR BUILDING STRONG FFP RELATIONSHIPS'  Key factors for building strong FFP relationships
Customer Loyalty marketing article no. 29765 is 'AIR MILES CANADA AIDS THE 'KIDS HELP PHONE''  Air Miles Canada aids the 'Kids Help Phone'
Customer Loyalty marketing article no. 5600 is 'ETISALAT LAUNCHES CELLPHONE REWARDS SCHEME'  Etisalat launches cellphone rewards scheme
Customer Loyalty marketing article no. 91309 is 'HOW CAN LUXURY BRANDS SURVIVE THE DOWNTURN?'  How can luxury brands survive the downturn?
Customer Loyalty marketing article no. 60738 is 'TOP US BRANDS FOR 2008 REVEAL WINNERS AND LOSERS'  Top US brands for 2008 reveal winners and losers
Customer Loyalty marketing article no. 5276 is 'PAY BY TOUCH TO CEASE BIOMETRIC TRANSACTIONS'  Pay By Touch to cease biometric transactions
Customer Loyalty marketing article no. 9807 is 'STARBUCKS' NEW LOYALTY SCHEME & E-COMMUNITY'  Starbucks' new loyalty scheme & e-community
 
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Information for the week ending March 21st, 2008...

Customer Loyalty marketing article no. 41930 is 'THE NEED TO ADDRESS BAD SURVEY TECHNIQUE'  The need to address bad survey technique
Customer Loyalty marketing article no. 50734 is 'QVC EXTENDS CUSTOMER VOICE ACROSS CHANNELS'  QVC extends customer voice across channels
Customer Loyalty marketing article no. 77437 is 'KROGER ADOPTS AOL'S ONLINE COUPON SERVICE'  Kroger adopts AOL's online coupon service
Customer Loyalty marketing article no. 77001 is 'ARE MOBILE COUPONS GAINING POPULARITY AT LAST?'  Are mobile coupons gaining popularity at last?
Customer Loyalty marketing article no. 17331 is 'AEROPLAN TAKES 'ACQUISITION INNOVATION' AWARD'  Aeroplan takes 'acquisition innovation' award
Customer Loyalty marketing article no. 43225 is 'OAK CREEK HOMES REWARDS CUSTOMERS WITH CASH'  Oak Creek Homes rewards customers with cash
Customer Loyalty marketing article no. 71481 is 'CONSUMERS HUNGRY FOR INTERNET-PRINTABLE COUPONS'  Consumers hungry for internet-printable coupons
Customer Loyalty marketing article no. 45182 is 'YOUNG CONSUMERS SPURN NEWSPAPERS FOR THE WEB'  Young consumers spurn newspapers for the web
Customer Loyalty marketing article no. 70670 is 'NEWEGG HANDS OUT CUSTOMER APPRECIATION PRIZES'  Newegg hands out customer appreciation prizes
Customer Loyalty marketing article no. 13655 is 'CONSUMERS ENTHUSIASTIC ABOUT NEW TECHNOLOGIES'  Consumers enthusiastic about new technologies
Customer Loyalty marketing article no. 11259 is 'UNITED OFFERS MAJOR PRIZE FOR EARNING MORE MILES'  United offers major prize for earning more miles
Customer Loyalty marketing article no. 18152 is 'INOWTV TO PAY VIEWERS FOR WATCHING ADVERTS'  iNowTV to pay viewers for watching adverts
Customer Loyalty marketing article no. 82499 is 'E-MAIL DELIVERABILITY STILL A MARKETER'S HEADACHE'  E-mail deliverability still a marketer's headache
Customer Loyalty marketing article no. 16016 is 'SPIRIT AIRLINES' FFP LAUNCHES ONLINE MALL'  Spirit Airlines' FFP launches online mall
Customer Loyalty marketing article no. 64401 is 'CONTINENTAL ADDS LATIN AMERICAN CHECK-IN KIOSKS'  Continental adds Latin American check-in kiosks
 
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Information for the week ending March 14th, 2008...

Customer Loyalty marketing article no. 56952 is 'DIGITAL CUSTOMER ENGAGEMENT WINS IN A DOWNTURN'  Digital customer engagement wins in a downturn
Customer Loyalty marketing article no. 7560 is 'CARLSON WINS ACCLAIM AT THE PAYBEFORE AWARDS'  Carlson wins acclaim at the Paybefore Awards
Customer Loyalty marketing article no. 8562 is 'ASSETLINK BUYS CITAT'S MOM SOFTWARE BUSINESS'  Assetlink buys Citat's MOM software business
Customer Loyalty marketing article no. 96812 is 'COMMODITISED FFPS TO FIND THEIR VALUE IN DATA'  Commoditised FFPs to find their value in data
Customer Loyalty marketing article no. 32061 is 'DMA STUDY FINDS EMAIL DELIVERY RATES IMPROVING'  DMA study finds email delivery rates improving
Customer Loyalty marketing article no. 26316 is 'LATEST UK SUPERMARKET MARKET SHARE UPDATE'  Latest UK supermarket market share update
Customer Loyalty marketing article no. 7832 is 'RETAILERS FOCUS ON INTEGRATING POS & LOYALTY'  Retailers focus on integrating POS & loyalty
Customer Loyalty marketing article no. 49894 is 'QATAR ADDS MORE FFP SIGN-UP KIOSKS AT DOHA'  Qatar adds more FFP sign-up kiosks at Doha
Customer Loyalty marketing article no. 76824 is 'UTANGO LAUNCHES CO-BRANDED REWARDS CREDIT CARD'  UTango launches co-branded rewards credit card
Customer Loyalty marketing article no. 61611 is 'FACTORS THAT CREATE LOYALTY TO ONLINE RETAILERS'  Factors that create loyalty to online retailers
Customer Loyalty marketing article no. 54134 is 'SCTN LOYALTY PLATFORM GAINS SMARTER FEATURES'  SCTN loyalty platform gains smarter features
Customer Loyalty marketing article no. 29388 is 'KAMPGROUNDS OF AMERICA LAUNCHES REWARDS CARD'  Kampgrounds of America launches rewards card
Customer Loyalty marketing article no. 62095 is 'FREQUENT FLYERS NOW SEEK MILES+CASH REDEMPTIONS'  Frequent flyers now seek miles+cash redemptions
Customer Loyalty marketing article no. 90530 is 'MILLER LAUNCHES HIGH LIFE EXTRAS REWARD SCHEME'  Miller launches High Life Extras reward scheme
Customer Loyalty marketing article no. 31784 is 'UK'S IPOINTS COALITION SIGNS UP GADGET SELLER'  UK's iPoints coalition signs up gadget seller
 
Read the marketing and loyalty reports for this week
 

Information for the week ending March 7th, 2008...

Customer Loyalty marketing article no. 99332 is 'ONLINE REWARDS SCHEME OFFERS WEEKLY JACKPOTS'  Online rewards scheme offers weekly jackpots
Customer Loyalty marketing article no. 44858 is 'CASHBACK REWARDS FOR MEXICAN FOOD FANS'  Cashback rewards for Mexican food fans
Customer Loyalty marketing article no. 87663 is 'VOIP-PAL OFFERS ITS CUSTOMERS AIRINCENTIVES'  VoIP-PAL offers its customers AirIncentives
Customer Loyalty marketing article no. 44274 is 'REWARDS SCHEMES FAILING TO ENGAGE CUSTOMERS?'  Rewards schemes failing to engage customers?
Customer Loyalty marketing article no. 23376 is 'DEALERMILES PARTNERS WITH THANKS AGAIN'  DealerMiles partners with Thanks Again
Customer Loyalty marketing article no. 85991 is 'DELTA ADDS NEW WAYS TO REDEEM SKYMILES'  Delta adds new ways to redeem SkyMiles
Customer Loyalty marketing article no. 24703 is 'LMG'S INSIGHTS UNIT UPGRADES DATABASE'  LMG's insights unit upgrades database
Customer Loyalty marketing article no. 81716 is 'TIVO REWARDS PROGRAMME SET TO CLOSE'  Tivo Rewards programme set to close
Customer Loyalty marketing article no. 97334 is 'FUTURA REWARDS SIGNS MORTGAGE INTELLIGENCE'  Futura Rewards signs Mortgage Intelligence
Customer Loyalty marketing article no. 77039 is 'SOCIAL MEDIA NOW VITAL TO CUSTOMER DIALOGUE'  Social media now vital to customer dialogue
Customer Loyalty marketing article no. 17304 is 'AEROMEXICO DEPLOYS 32 SELF CHECK-IN KIOSKS'  AeroMexico deploys 32 self check-in kiosks
Customer Loyalty marketing article no. 34653 is 'INTERCONTINENTAL HOTELS TO STAY WITH AIR MILES'  InterContinental Hotels to stay with Air Miles
Customer Loyalty marketing article no. 35721 is 'CHARITABLE LOYALTY COALITION AIDS LOCAL BUSINESSES'  Charitable loyalty coalition aids local businesses
Customer Loyalty marketing article no. 79614 is 'DUMOULIN ELECTRONIQUE JOINS AEROPLAN'  Dumoulin Electronique joins Aeroplan
Customer Loyalty marketing article no. 89227 is 'PETRO-POINTS ADDS EARN & REDEEM TRAVEL PARTNER'  Petro-Points adds earn & redeem travel partner
Customer Loyalty marketing article no. 33830 is 'SIX STEPS TO KEEP THE BRAND ALIVE WHEN THE ECONOMY SLIDES, BY GAVIN JOHNSTON (VP OF RESEARCH AND STRATEGY, TWO WEST INC.)'  Six steps to keep the brand alive when the economy slides, by Gavin Johnston (VP of research and strategy, Two West Inc.)
 
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Information for the week ending February 29th, 2008...

Customer Loyalty marketing article no. 40467 is 'HOW TO ADDRESS THE CONSUMER ATTENTION DEFICIT'  How to address the consumer attention deficit
Customer Loyalty marketing article no. 98809 is 'US CUSTOMER SATISFACTION DROPS AGAIN'  US customer satisfaction drops again
Customer Loyalty marketing article no. 76604 is 'MYSTERY SHOPPERS SPOT FAULTS IN TOP US BANKS'  Mystery shoppers spot faults in top US banks
Customer Loyalty marketing article no. 75131 is 'HOW 'GENERATION V' IS CHANGING THE SELLING PROCESS'  How 'Generation V' is changing the selling process
Customer Loyalty marketing article no. 6107 is 'VIRTUAL WORLD IDENTITIES PROVIDE REAL-WORLD INSIGHTS'  Virtual world identities provide real-world insights
Customer Loyalty marketing article no. 86328 is 'NPS QUANTIFIES FINANCIAL ADVISORS' LOYALTY TO FSIS'  NPS quantifies financial advisors' loyalty to FSIs
Customer Loyalty marketing article no. 91669 is 'POOR RETAILING DRIVES CONSUMERS ONLINE INSTEAD'  Poor retailing drives consumers online instead
Customer Loyalty marketing article no. 75647 is 'HOTEL PROPERTY MANAGEMENT LINKED TO FFPS'  Hotel property management linked to FFPs
Customer Loyalty marketing article no. 76536 is 'PETSMART LAUNCHES REWARDS CREDIT CARD'  PetSmart launches rewards credit card
Customer Loyalty marketing article no. 5781 is 'RETAILERS EMBRACE AFFILIATE MARKETING STRATEGY'  Retailers embrace affiliate marketing strategy
Customer Loyalty marketing article no. 91490 is 'HARRIS INTERACTIVE UNVEILS NEW 'COMMITMENT MODEL''  Harris Interactive unveils new 'Commitment Model'
Customer Loyalty marketing article no. 36412 is 'AIRTRAN LAUNCHES ONLINE MALL FOR ITS FREQUENT FLYERS'  AirTran launches online mall for its frequent flyers
Customer Loyalty marketing article no. 1568 is 'THE TOP US BRANDS AND THE LOYALTY CHALLENGE'  The top US brands and the loyalty challenge
Customer Loyalty marketing article no. 6100 is 'LOYLOGIC'S NETWORK GROWS TO OVER 100 PARTNERS'  Loylogic's network grows to over 100 partners
Customer Loyalty marketing article no. 92211 is 'SKYMILES JOINS POINTS.COM'S GLOBAL EXCHANGE'  SkyMiles joins Points.com's global exchange
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 22nd, 2008...

Customer Loyalty marketing article no. 35276 is 'SIX WARNING SIGNS OF BAD CUSTOMER SERVICE'  Six warning signs of bad customer service
Customer Loyalty marketing article no. 61979 is 'A NEW CRM-DRIVEN E-MAIL MARKETING PLATFORM'  A new CRM-driven e-mail marketing platform
Customer Loyalty marketing article no. 55311 is 'REWARDSTREAM UNVEILS SAAS LOYALTY PLATFORM'  RewardStream unveils SaaS loyalty platform
Customer Loyalty marketing article no. 59922 is 'US CREDIT CARDS INCREASE CUSTOMER RETENTION FOCUS'  US credit cards increase customer retention focus
Customer Loyalty marketing article no. 85816 is 'THE E-RETAIL IMPACT OF CUSTOMER REVIEWS'  The e-retail impact of customer reviews
Customer Loyalty marketing article no. 34691 is 'FIDO WIRELESS REWARDS SIGNS 1 MILLIONTH MEMBER'  Fido Wireless Rewards signs 1 millionth member
Customer Loyalty marketing article no. 14624 is 'ONLINE CLUB TO SUPPORT CHIEF MARKETING OFFICERS'  Online club to support chief marketing officers
Customer Loyalty marketing article no. 66962 is 'THE CARPHONE WAREHOUSE JOINS NECTAR BUSINESS'  The Carphone Warehouse joins Nectar Business
Customer Loyalty marketing article no. 83389 is 'TAM AND LUFTHANSA FFPS TO RECIPROCATE'  TAM and Lufthansa FFPs to reciprocate
Customer Loyalty marketing article no. 60374 is 'ROYAL MAIL DEFENDS THE PRINTED STATEMENT'  Royal Mail defends the printed statement
Customer Loyalty marketing article no. 14445 is 'KEY DRIVERS OF RETAIL BUSINESS INTELLIGENCE'  Key drivers of retail business intelligence
Customer Loyalty marketing article no. 52234 is 'WHAT ARE SOUTH AFRICA'S MOST VALUABLE CREDIT CARDS?'  What are South Africa's most valuable credit cards?
Customer Loyalty marketing article no. 85457 is 'AUTO DEALER E-NEWSLETTER SERVICE GOES MOBILE'  Auto dealer e-newsletter service goes mobile
Customer Loyalty marketing article no. 31792 is 'LOYALTY LAB TARGETS SOCIAL MEDIA ENGAGEMENT'  Loyalty Lab targets social media engagement
Customer Loyalty marketing article no. 66231 is 'NECTAR ESTORES REWARDS E-SHOPPING AROUND'  Nectar eStores rewards e-shopping around
Customer Loyalty marketing article no. 68851 is 'BMO RUNS 'YEAR OF THE RAT' AIR MILES SWEEPSTAKE'  BMO runs 'Year of the Rat' Air Miles sweepstake
Customer Loyalty marketing article no. 19459 is 'SCOTIABANK OFFERS 5 TIMES THE REWARD WITH MAZDA'  Scotiabank offers 5 times the reward with Mazda
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 15th, 2008...

Customer Loyalty marketing article no. 4824 is 'FIRMS MISSING THE LINK BETWEEN SATISFACTION AND PROFIT'  Firms missing the link between satisfaction and profit
Customer Loyalty marketing article no. 40072 is 'CENTURY 21 RENEWS CONTRACT WITH AIR MILES CANADA'  Century 21 renews contract with Air Miles Canada
Customer Loyalty marketing article no. 7769 is 'CANADIAN TOLL ROAD AWARDS $10M IN LOYALTY BENEFITS'  Canadian toll road awards $10m in loyalty benefits
Customer Loyalty marketing article no. 98153 is 'HOW HEALTH RECIPE KIOSKS CAN IMPROVE GROCERY SALES'  How health recipe kiosks can improve grocery sales
Customer Loyalty marketing article no. 66773 is 'E-MARKETERS TO INVEST IN ENGAGEMENT THIS YEAR'  E-marketers to invest in engagement this year
Customer Loyalty marketing article no. 87472 is 'KENYAN LAGER GETS ITS OWN LOYALTY PROGRAMME'  Kenyan lager gets its own loyalty programme
Customer Loyalty marketing article no. 78198 is 'MARRIOTT REWARDS BRINGS BACK THE MEGABONUS'  Marriott Rewards brings back the MegaBonus
Customer Loyalty marketing article no. 70721 is 'AFFINITY MARKETERS LACK COMMON SENSE, REPORT SAYS'  Affinity marketers lack common sense, report says
Customer Loyalty marketing article no. 21500 is 'HAWAIIANMILES ADDS MERCHANT-FUNDED REWARDS'  HawaiianMiles adds merchant-funded rewards
Customer Loyalty marketing article no. 54207 is 'GREEN REWARDS ADDED TO ARVATO'S PORTFOLIO'  Green Rewards added to Arvato's portfolio
Customer Loyalty marketing article no. 82642 is 'CHINESE CONSUMERS CHURN AMID FLOOD OF BRANDS'  Chinese consumers churn amid flood of brands
Customer Loyalty marketing article no. 77011 is 'UK CONSUMERS FIND ONLINE REVIEWS MOST HELPFUL'  UK consumers find online reviews most helpful
Customer Loyalty marketing article no. 79810 is 'CONSUMERS OFFERED CHANCE TO SELL LOYALTY REWARDS'  Consumers offered chance to sell loyalty rewards
Customer Loyalty marketing article no. 97968 is 'AIR MILES CANADA LAUNCHES PLATINUM AMEX CARD'  Air Miles Canada launches Platinum Amex card
Customer Loyalty marketing article no. 96317 is 'FACTORS THAT ENRICH CONSUMER-BRAND RELATIONSHIPS'  Factors that enrich consumer-brand relationships
Customer Loyalty marketing article no. 86299 is 'TONNEX TO RELAUNCH RESELLER REWARDS PROGRAMME'  Tonnex to relaunch reseller rewards programme
Customer Loyalty marketing article no. 42910 is 'PRIORITY CLUB REWARDS CONSOLIDATES LOYALTY CARDS'  Priority Club Rewards consolidates loyalty cards
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 8th, 2008...

Customer Loyalty marketing article no. 35107 is 'PEPPERS' & ROGERS' LAWS CONQUER SHORT-TERMISM'  Peppers' & Rogers' laws conquer short-termism
Customer Loyalty marketing article no. 22754 is 'UPROMISE ANNOUNCES US$250K SCHOLARSHIP AWARD'  Upromise announces US$250k scholarship award
Customer Loyalty marketing article no. 59734 is 'EMPLOYEE LOYALTY IS SLIPPING GLOBALLY'  Employee loyalty is slipping globally
Customer Loyalty marketing article no. 75351 is 'CREATING AND GROWING A LOYALTY SCHEME - WHAT TO FIND OUT, AND HOW - UPDATED FEBRUARY 2008, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Creating and growing a loyalty scheme - what to find out, and how - Updated February 2008, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 1648 is 'EXPERIENTIAL MARKETING GROWING IN SIGNFICANCE'  Experiential marketing growing in signficance
Customer Loyalty marketing article no. 62531 is 'VODAFONE GETS PERSONAL WITH BEHAVIOURAL MODELLING'  Vodafone gets personal with behavioural modelling
Customer Loyalty marketing article no. 53323 is 'DOUBLE TRIPREWARDS POINTS AT WYNDHAM HOTELS'  Double TripRewards points at Wyndham hotels
Customer Loyalty marketing article no. 33772 is 'NECTAR... DETAILS OF THE UK COALITION LOYALTY PROGRAMME, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Nectar... details of the UK coalition loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 30567 is 'ACQUIRE THE GOOD QUALITY CUSTOMERS, NOT JUST ANYONE, BY BELINDA NEAL (CLIENT SERVICES DIRECTOR, CRAZY HORSE)'  Acquire the good quality customers, not just anyone, by Belinda Neal (Client Services Director, Crazy Horse)
Customer Loyalty marketing article no. 77903 is 'MARKETING BUDGETS AREN'T VERY STRETCHY - OR ARE THEY?, BY PETER CLARK (CO-EDITOR, THE WISE MARKETER)'  Marketing budgets aren't very stretchy - or are they?, by Peter Clark (Co-Editor, The Wise Marketer)
Customer Loyalty marketing article no. 49064 is 'THE 30 MAJOR FACTORS BEHIND A SUCCESSFUL CUSTOMER LOYALTY PROGRAMME, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The 30 major factors behind a successful customer loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 62140 is 'COALITION LOYALTY PROGRAMMES: THE WHO, WHY, AND HOW BIG?, BY BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Coalition Loyalty Programmes: the who, why, and how big?, by By Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 55700 is 'RETAIL PRICING STRATEGIES: THEIR IMPACT ON CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Retail Pricing Strategies: their impact on customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 87484 is 'BEST CUSTOMER MARKETING: BUILDING LONG-LASTING CUSTOMER PROFITABILITY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Best Customer Marketing: building long-lasting customer profitability, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 39014 is 'LINKING CUSTOMER LIFETIME VALUE, LOYALTY, AND PROFITABILITY, BY BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  Linking customer lifetime value, loyalty, and profitability, by By Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 90364 is 'THE 22 MAJOR FACTORS THAT WILL SHAPE THE FUTURE OF CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The 22 major factors that will shape the future of customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 21341 is 'THE IMPACT OF MULTIPLE CHANNELS ON CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The impact of multiple channels on customer loyalty, by Peter Clark (co-author, The Loyalty Guide)
Customer Loyalty marketing article no. 1855 is 'AN OVERVIEW OF SUPERMARKET & GROCERY LOYALTY PROGRAMMES AROUND THE WORLD, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE - WWW.THELOYALTYGUIDE.COM)'  An overview of supermarket & grocery loyalty programmes around the world, by Peter Clark (co-author, The Loyalty Guide - www.theloyaltyguide.com)
Customer Loyalty marketing article no. 80344 is 'THE 6 KEY FACTORS THAT INFLUENCE CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE REPORTS)'  The 6 key factors that influence customer loyalty, by Peter Clark (Co-author, The Loyalty Guide reports)
Customer Loyalty marketing article no. 64322 is 'THE LOYALTY GUIDE III: NEW FOR 2008 AND BEYOND - ANOTHER DETAILED REPORT ON CUSTOMER LOYALTY THEORY, PRINCIPLES, METHODS, STRATEGIES, GLOBAL BEST PRACTICE AND CASE STUDIES, BY PETER CLARK, ROBIN CLARK'  The Loyalty Guide III: New for 2008 and beyond - another detailed report on customer loyalty theory, principles, methods, strategies, global best practice and case studies, by Peter Clark, Robin Clark
Customer Loyalty marketing article no. 12389 is 'E-RETAIL OPPORTUNITIES MISSED AFTER CHECKING OUT'  E-retail opportunities missed after checking out
Customer Loyalty marketing article no. 21014 is 'ROYAL MAIL TO SET UP UK DATA SERVICES PANEL'  Royal Mail to set up UK data services panel
Customer Loyalty marketing article no. 80165 is 'IHG BRANDS TO OFFER AMEX PREPAID CARD REWARDS'  IHG brands to offer Amex prepaid card rewards
Customer Loyalty marketing article no. 76152 is 'PERMISSION CRISIS: END OF LINE FOR SMS MARKETING?'  Permission crisis: End of line for SMS marketing?
Customer Loyalty marketing article no. 16801 is 'EBUCKS REPORTS HIGHER HOLIDAY SEASON LOYALTY'  eBucks reports higher holiday season loyalty
Customer Loyalty marketing article no. 94774 is 'TD BANK OFFERS VISA PAYWAVE CARDS WITH REWARDS'  TD Bank offers Visa payWave cards with rewards
Customer Loyalty marketing article no. 34296 is 'DEBENHAMS TO LEAVE NECTAR IN FEBRUARY'  Debenhams to leave Nectar in February
Customer Loyalty marketing article no. 62324 is 'THE AA SIGNS UP WITH NECTAR BUSINESS'  The AA signs up with Nectar Business
Customer Loyalty marketing article no. 44570 is 'CARDTREND LAUNCHES BONUS POINTS CARD IN CHINA'  Cardtrend launches Bonus Points Card in China
 
Read the marketing and loyalty reports for this week
 

Information for the week ending February 1st, 2008...

Customer Loyalty marketing article no. 17642 is 'LOYALTY DRIVER ADDS E-COUPONS AND CONCIERGE'  Loyalty Driver adds e-coupons and concierge
Customer Loyalty marketing article no. 84530 is 'SATISFACTION METRICS DEPEND ON THE QUESTION'  Satisfaction metrics depend on the question
Customer Loyalty marketing article no. 63540 is 'CREDITZ ADDS CONTACTLESS PAYMENT OPTION'  Creditz adds contactless payment option
Customer Loyalty marketing article no. 38973 is 'LOYALTY SCHEMES GROWING IN POPULARITY AGAIN'  Loyalty schemes growing in popularity again
Customer Loyalty marketing article no. 39232 is 'GM WINS POLK AUTOMOTIVE LOYALTY AWARD - AGAIN'  GM wins Polk automotive loyalty award - again
Customer Loyalty marketing article no. 44394 is 'EMIRATES LAUNCHES LOYALTY DEBIT CARD'  Emirates launches loyalty debit card
Customer Loyalty marketing article no. 60820 is 'FOUR GREEN MARKETING PREDICTIONS FOR 2008'  Four green marketing predictions for 2008
Customer Loyalty marketing article no. 84982 is 'HHONORS ADDS REGISTERED TRAVELLER REWARD'  HHonors adds Registered Traveller reward
Customer Loyalty marketing article no. 12202 is 'MILEAGE PLAN GETS NEW ONLINE REDEMPTION TOOL'  Mileage Plan gets new online redemption tool
Customer Loyalty marketing article no. 49991 is 'THE IMPORTANCE OF MARKETING MEDIA INTEGRATION'  The importance of marketing media integration
Customer Loyalty marketing article no. 10066 is 'SA RADIO STATION LAUNCHES KLUBVIP REWARDS'  SA radio station launches KlubVIP rewards
Customer Loyalty marketing article no. 9223 is 'CATALINA HIGHLIGHTS 'GREEN SHOPPER' CATEGORIES'  Catalina highlights 'green shopper' categories
Customer Loyalty marketing article no. 43662 is 'ENGAGEMENT LOYALTY NEEDED FOR CPG RELATIONSHIPS'  Engagement loyalty needed for CPG relationships
Customer Loyalty marketing article no. 66902 is 'US CUSTOMER LOYALTY SUMMIT DETAILS ANNOUNCED'  US customer loyalty summit details announced
Customer Loyalty marketing article no. 19560 is 'COUPONS & LOYALTY CARD SAVINGS ADD UP QUICKLY'  Coupons & loyalty card savings add up quickly
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 25th, 2008...

Customer Loyalty marketing article no. 2874 is 'SLOW RETAIL MARKET PUTS NEW PRESSURE ON LUXURY BRANDS'  Slow retail market puts new pressure on luxury brands
Customer Loyalty marketing article no. 84713 is 'US NAVAL ACADEMY LAUNCHES STUDENT YARD CARD'  US Naval Academy launches student Yard Card
Customer Loyalty marketing article no. 78968 is 'CAA-QUEBEC OFFERS MEMBERS A DISCOUNT AT FAMILIPRIX'  CAA-Quebec offers members a discount at Familiprix
Customer Loyalty marketing article no. 22762 is 'BETTER SEGMENTATION CAN DRIVE CUSTOMER RELATIONSHIPS'  Better segmentation can drive customer relationships
Customer Loyalty marketing article no. 70762 is 'PRIMUS TELECOMS BECOMES AEROPLAN SPONSOR'  Primus telecoms becomes Aeroplan sponsor
Customer Loyalty marketing article no. 91461 is 'CHEMMART SUCCEEDS WITH GRAPHICARD LOYALTY SCHEME'  Chemmart succeeds with GraphiCard loyalty scheme
Customer Loyalty marketing article no. 2807 is 'PAYBACK AND WEG.DE LAUNCH NEW TRAVEL WEB SITE'  PayBack and Weg.de launch new travel web site
Customer Loyalty marketing article no. 33052 is 'EBUCKS AUCTIONS CAR FOR LESS THAN 10% OF ITS VALUE'  eBucks auctions car for less than 10% of its value
Customer Loyalty marketing article no. 55483 is 'VESDIA ENHANCES ITS ONLINE LOYALTY REWARDS MALL'  Vesdia enhances its online loyalty rewards mall
Customer Loyalty marketing article no. 88190 is 'EASYJET LAUNCHES 1-2-3 REWARDS CREDIT CARD'  EasyJet launches 1-2-3 rewards credit card
Customer Loyalty marketing article no. 69741 is 'COMPANIES STILL NEED TO WORK HARD FOR TRUE LOYALTY'  Companies still need to work hard for true loyalty
Customer Loyalty marketing article no. 10994 is 'BRIGHT START LAUNCHES COLLEGE SAVINGS CREDIT CARD'  Bright Start launches college savings credit card
Customer Loyalty marketing article no. 13794 is 'LMG TAKES CONTROLLING INTEREST IN AIR MILES ME'  LMG takes controlling interest in Air Miles ME
Customer Loyalty marketing article no. 84775 is 'SHOPRITE TO LINK LOYALTY DATA TO COMPUTERISED CARTS'  Shoprite to link loyalty data to computerised carts
Customer Loyalty marketing article no. 30300 is 'STOP & SHOP SCAN-AND-BAG GIVES PERSONALISED OFFERS'  Stop & Shop scan-and-bag gives personalised offers
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 18th, 2008...

Customer Loyalty marketing article no. 23485 is 'EIGHT TRENDS AFFECTING RETAIL MARKETING IN 2008'  Eight trends affecting retail marketing in 2008
Customer Loyalty marketing article no. 53652 is 'PREDICTIVE ANALYTICS TO AID WHOLESALE LOYALTY'  Predictive analytics to aid wholesale loyalty
Customer Loyalty marketing article no. 16267 is 'A CLOSER LOOK AT B2C ONLINE LEAD GENERATION'  A closer look at B2C online lead generation
Customer Loyalty marketing article no. 81244 is 'PROPERTY BUYERS REWARDED WITH POINTS AND PERKS'  Property buyers rewarded with points and perks
Customer Loyalty marketing article no. 18224 is 'ZING! TO LET SHOPPERS CLIP THEIR COUPONS ONLINE'  Zing! to let shoppers clip their coupons online
Customer Loyalty marketing article no. 33842 is 'TEN CONSUMER TRENDS DRIVEN BY SOCIAL MEDIA'  Ten consumer trends driven by social media
Customer Loyalty marketing article no. 89039 is 'OFFICE DEPOT LAUNCHES WORKLIFE REWARDS CREDIT CARD'  Office Depot launches Worklife Rewards credit card
Customer Loyalty marketing article no. 49923 is 'EDEBITPAY LAUNCHES EDP REWARDS MALL'  EDebitPay launches EDP Rewards mall
Customer Loyalty marketing article no. 40715 is 'SMART WEB TO FOLLOW WEB 2.0 FOR BETTER ENGAGEMENT?'  Smart Web to follow Web 2.0 for better engagement?
Customer Loyalty marketing article no. 88374 is 'STUDY REVEALS STRONGER 'GREEN LOYALTY' TREND'  Study reveals stronger 'green loyalty' trend
Customer Loyalty marketing article no. 85169 is 'CREDITZ UNVEILS MICRO-PAYMENT LOYALTY CURRENCY'  Creditz unveils micro-payment loyalty currency
Customer Loyalty marketing article no. 94782 is 'SEVEN MARKETING OPERATIONS BEST PRACTICES EXPLAINED'  Seven marketing operations best practices explained
Customer Loyalty marketing article no. 45324 is 'GREEN REWARDS TO LAUNCH IN UK WITH ECO-INCENTIVES'  Green Rewards to launch in UK with eco-incentives
Customer Loyalty marketing article no. 31843 is '2007 HOLIDAY E-SHOPPING SEASON EXCEEDED US$29BN'  2007 holiday e-shopping season exceeded US$29bn
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 11th, 2008...

Customer Loyalty marketing article no. 8977 is 'INNOVATIVE PUBLISHER ADDS DVD TO GIFT CARDS'  Innovative publisher adds DVD to gift cards
Customer Loyalty marketing article no. 60506 is 'SEAMILES' LOYALTY PROFITS PAY ITS PROPERTY DEBTS'  SeaMiles' loyalty profits pay its property debts
Customer Loyalty marketing article no. 32476 is 'EVENT-TRIGGERED MARKETING GETS 35% MORE RESPONSES'  Event-triggered marketing gets 35% more responses
Customer Loyalty marketing article no. 96241 is 'CHATEAUX & HOTELS REWARDS GUESTS WITH SKYMILES'  Chateaux & Hotels rewards guests with SkyMiles
Customer Loyalty marketing article no. 3314 is 'CAR MAKERS BOOST INCENTIVES TO END THE YEAR WELL'  Car makers boost incentives to end the year well
Customer Loyalty marketing article no. 8655 is 'CONTINENTAL LAUNCHES NEW TRAVELBANK CREDIT CARD'  Continental launches new TravelBank credit card
Customer Loyalty marketing article no. 39224 is 'RETAIL LOYALTY CARDS TO ACTIVATE MOBILE COUPONS'  Retail loyalty cards to activate mobile coupons
Customer Loyalty marketing article no. 87289 is 'COLLEGE SAVINGS AIDED BY MASTERCARD REBATES'  College savings aided by MasterCard rebates
Customer Loyalty marketing article no. 43092 is 'NO MORE GOLD POINTS, BUT GOLD POINTS PLUS STAYS'  No more Gold Points, but Gold Points Plus stays
Customer Loyalty marketing article no. 28509 is 'NCR FASTLANE EMBRACES OTHER RETAIL DEPARTMENTS'  NCR Fastlane embraces other retail departments
 
Read the marketing and loyalty reports for this week
 

Information for the week ending January 4th, 2008...

Customer Loyalty marketing article no. 89651 is 'FIVE PREDICTIONS FOR THE E-MARKETING SPACE IN 2008'  Five predictions for the e-marketing space in 2008
Customer Loyalty marketing article no. 14216 is 'STARWOOD OFFERS ONLINE AEROPLAN MILE REDEMPTIONS'  Starwood offers online Aeroplan Mile redemptions
Customer Loyalty marketing article no. 53737 is 'LMG'S CEO REVEALS PLANS FOR NECTAR & AEROPLAN'  LMG's CEO reveals plans for Nectar & Aeroplan
Customer Loyalty marketing article no. 35174 is 'WEB PODCAST SERIES TO FOCUS ON CRM 2.0'  Web podcast series to focus on CRM 2.0
Customer Loyalty marketing article no. 46029 is 'CMOS SEEK TO BE TRUE BUSINESS LEADERS'  CMOs seek to be true business leaders
Customer Loyalty marketing article no. 72732 is 'QATAR TO EXPAND USAGE OF LOYALTY SIGN-UP KIOSKS'  Qatar to expand usage of loyalty sign-up kiosks
Customer Loyalty marketing article no. 92622 is 'UK CONSUMERS TURN TO GOOGLE, MS & EBAY FIRST'  UK consumers turn to Google, MS & eBay first
Customer Loyalty marketing article no. 12334 is 'AIR INDIA TO JOIN STAR ALLIANCE'  Air India to join Star Alliance
Customer Loyalty marketing article no. 11670 is 'JET PRIVILEGE PARTNERS WITH TWO CREDIT CARD ISSUERS'  Jet Privilege partners with two credit card issuers
Customer Loyalty marketing article no. 87102 is 'POINTS INTERNATIONAL FORECASTS A BUMPER YEAR'  Points International forecasts a bumper year
Customer Loyalty marketing article no. 80837 is 'NPS ARTICLE'S AUTHORS WIN H. PAUL ROOT AWARD'  NPS article's authors win H. Paul Root award
Customer Loyalty marketing article no. 33176 is 'MORE RESEARCH BACKS GIFT CARD POPULARITY'  More research backs gift card popularity
Customer Loyalty marketing article no. 76160 is 'VERIZON ADDS EXPERIENTIAL BUSINESS LINK REWARDS'  Verizon adds experiential Business Link Rewards
Customer Loyalty marketing article no. 44277 is 'THE KEY TO INCREASING SUPERMARKET DELI SALES'  The key to increasing supermarket Deli sales
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 28th, 2007...

Customer Loyalty marketing article no. 36137 is 'WHAT COULD KILL BOTH WEB 2.0 AND THE HIGH STREET?'  What could kill both Web 2.0 and the high street?
Customer Loyalty marketing article no. 2443 is 'CHOICE PRIVILEGES SIGNS ECONO LODGE & RODEWAY INN'  Choice Privileges signs Econo Lodge & Rodeway Inn
Customer Loyalty marketing article no. 75335 is 'THE TOP THREE E-MARKETING TRENDS FOR 2008'  The top three e-marketing trends for 2008
Customer Loyalty marketing article no. 83216 is 'ONLINE CUSTOMER ENGAGEMENT TOPS AGENDA IN 2008'  Online customer engagement tops agenda in 2008
Customer Loyalty marketing article no. 79605 is 'SOCIAL TRENDS THAT WILL AFFECT MARKETING IN 2008'  Social trends that will affect marketing in 2008
Customer Loyalty marketing article no. 56770 is 'AIR NZ LAUNCHES 'CONCIERGE IN THE SKY' SERVICE'  Air NZ launches 'Concierge in the Sky' service
Customer Loyalty marketing article no. 51834 is 'WEB RANKINGS SHOW POSITIVE E-RETAIL TRENDS'  Web rankings show positive e-retail trends
Customer Loyalty marketing article no. 66349 is 'AEROPLAN SUCCESSFULLY COMPLETES LMG BUY-OUT'  Aeroplan successfully completes LMG buy-out
Customer Loyalty marketing article no. 1598 is 'TEN KEY FACTORS TO BUILD AUTOMOTIVE BRAND LOYALTY'  Ten key factors to build automotive brand loyalty
Customer Loyalty marketing article no. 95852 is 'BA & POINTS.COM LAUNCH EXECUTIVE CLUB E-STORE'  BA & Points.com launch Executive Club e-store
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 21st, 2007...

Customer Loyalty marketing article no. 28299 is 'HOW 'GREEN TARGETING' COULD SAVE A SMALL FORTUNE'  How 'green targeting' could save a small fortune
Customer Loyalty marketing article no. 75556 is 'COOLSAVINGS.COM TEAMS UP WITH PRICEGRABBER.COM'  Coolsavings.com teams up with PriceGrabber.com
Customer Loyalty marketing article no. 86900 is 'FACTORS THAT AFFECT RETAIL CUSTOMER RETENTION'  Factors that affect retail customer retention
Customer Loyalty marketing article no. 8033 is 'AIR CHINA AND SHANGHAI AIRLINES JOIN AEROPLAN'  Air China and Shanghai Airlines join Aeroplan
Customer Loyalty marketing article no. 30464 is 'EBUCKS LOYALTY MALL ONE OF SOUTH AFRICA'S FAVOURITES'  eBucks loyalty mall one of South Africa's favourites
Customer Loyalty marketing article no. 36613 is 'PREPAID CARDS ADD RESPONSIBILITY TO GIFT-GIVING'  Prepaid cards add responsibility to gift-giving
Customer Loyalty marketing article no. 17871 is 'VISIONS ELECTRONICS JOINS CANADA'S AIR MILES'  Visions Electronics joins Canada's Air Miles
Customer Loyalty marketing article no. 59124 is 'FARNBOROUGH AIRSHOW CALLS FOR ONLINE BRAND PARTNERS'  Farnborough Airshow calls for online brand partners
Customer Loyalty marketing article no. 61923 is 'NECTAR FOR BUSINESS RELAUNCHED & REVITALISED'  Nectar for Business relaunched & revitalised
Customer Loyalty marketing article no. 116 is '1TO1 WEBCAST EXAMINES BRAND BUILDING IDEAS'  1to1 webcast examines brand building ideas
Customer Loyalty marketing article no. 19083 is 'LOYALTY CARD CONSOLIDATOR UPDATES ITS PRODUCT'  Loyalty card consolidator updates its product
Customer Loyalty marketing article no. 9065 is 'EIGHT MAJOR BRAND MARKETING TRENDS FOR 2008'  Eight major brand marketing trends for 2008
Customer Loyalty marketing article no. 19006 is 'CHINESE FAKES FLOOD UK RETAIL MARKET FOR CHRISTMAS'  Chinese fakes flood UK retail market for Christmas
Customer Loyalty marketing article no. 49172 is 'UK SUPERMARKET SHARES: MORRISON'S IMPROVES IN 2007'  UK supermarket shares: Morrison's improves in 2007
Customer Loyalty marketing article no. 85229 is 'COMMUNICATING WITH FREQUENT FLYERS IN THE DIGITAL CHANNEL, BY BILL HANIFIN'  Communicating with frequent flyers in the digital channel, by Bill Hanifin
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 14th, 2007...

Customer Loyalty marketing article no. 93711 is 'BUSINESS INTELLIGENCE BOOSTS CUSTOMER RETENTION, SURVEY SAYS'  Business intelligence boosts customer retention, survey says
Customer Loyalty marketing article no. 82770 is 'CARLSON ADDS MP3S TO LOYALTY REDEMPTION CATALOGUE'  Carlson adds MP3s to loyalty redemption catalogue
Customer Loyalty marketing article no. 9068 is 'E-SHOPPERS STILL SATISFIED THIS HOLIDAY SEASON'  E-shoppers still satisfied this holiday season
Customer Loyalty marketing article no. 69951 is 'AIR MILES CANADA 'MEMORIES' COMPETITION FINISHES'  Air Miles Canada 'Memories' competition finishes
Customer Loyalty marketing article no. 87300 is 'CUSTOMER EXPERIENCE BECOMING A KEY TELCO DIFFERENTIATOR'  Customer experience becoming a key telco differentiator
Customer Loyalty marketing article no. 14634 is 'HOW BRANDS ARE FAILING TO PROTECT THEMSELVES ONLINE'  How brands are failing to protect themselves online
Customer Loyalty marketing article no. 11429 is 'EY CARD SIGNS DOLCIS AS REDEMPTION PARTNER'  EY Card signs Dolcis as redemption partner
Customer Loyalty marketing article no. 21042 is 'WHAT ARE THE MAIN DRIVERS OF ENGAGEMENT?'  What are the main drivers of engagement?
Customer Loyalty marketing article no. 38794 is 'PUBLISHERS TO SEE E-REVENUE SURGE IN 2008?'  Publishers to see e-revenue surge in 2008?
Customer Loyalty marketing article no. 25313 is 'HOW ONLINE RETAILERS HAVE IMPROVED CUSTOMER RESPECT'  How online retailers have improved customer respect
Customer Loyalty marketing article no. 39198 is 'CROSS CHANNEL, WEB 2.0, AND WHAT ELSE IS NEW?'  Cross channel, Web 2.0, and what else is new?
Customer Loyalty marketing article no. 26150 is 'FREE WI-FI INTERNET FOR AA ADMIRALS CLUB MEMBERS'  Free Wi-Fi internet for AA Admirals Club members
Customer Loyalty marketing article no. 51121 is 'E-SHOPPERS EARN AIR MILES FOR INTERAC PAYMENTS'  E-shoppers earn Air Miles for Interac payments
Customer Loyalty marketing article no. 49649 is 'ALL ABOUT TECHNIQUE: HOW GOLDPOINTS PLUS WENT GLOBAL'  All about technique: How Goldpoints Plus went global
Customer Loyalty marketing article no. 33447 is 'SURVEY: HOW THE BEST RETAILERS USE BI TO STAY AHEAD'  Survey: How the best retailers use BI to stay ahead
Customer Loyalty marketing article no. 40520 is 'CHRYSLER LAUNCHES LOYALTY CREDIT CARDS IN CANADA'  Chrysler launches loyalty credit cards in Canada
Customer Loyalty marketing article no. 65894 is 'CARBON OFFSETS OFFERED TO AEROPLAN MEMBERS'  Carbon offsets offered to Aeroplan members
Customer Loyalty marketing article no. 49872 is 'HHONORS SIGNS UP SEVEN NEW 'GIVING BACK' PARTNERS'  HHonors signs up seven new 'Giving Back' partners
Customer Loyalty marketing article no. 97937 is 'TOWARD A STRONGER REWARDS CATALOGUE: THE FINAL STEPS, BY N. RAMASUBRAMANI (REGIONAL DIRECTOR, SURFGOLD)'  Toward a stronger rewards catalogue: The final steps, by N. Ramasubramani (Regional Director, SurfGold)
Customer Loyalty marketing article no. 71136 is 'RETURN TO THE CRM ERA: IS IT ALL IN THEIR HEADS?'  Return to the CRM era: Is it all in their Heads?
Customer Loyalty marketing article no. 56846 is 'AIR MILES CANADA RESPONDS TO AEROPLAN'S PURCHASE OF LMG'  Air Miles Canada responds to Aeroplan's purchase of LMG
Customer Loyalty marketing article no. 26275 is 'HOW POOR QUALITY E-RECOMMENDATIONS AFFECT LOYALTY'  How poor quality e-recommendations affect loyalty
Customer Loyalty marketing article no. 24221 is 'INDIAN CLOTHING BRAND LAUNCHES LOYALTY SCHEME'  Indian clothing brand launches loyalty scheme
 
Read the marketing and loyalty reports for this week
 

Information for the week ending December 7th, 2007...

Customer Loyalty marketing article no. 68273 is 'WHY SMES WANT A SIMPLER APPROACH TO CRM'  Why SMEs want a simpler approach to CRM
Customer Loyalty marketing article no. 69743 is 'WHICH SECTORS ARE BEST AT CUSTOMER RETENTION?'  Which sectors are best at customer retention?
Customer Loyalty marketing article no. 78547 is 'TUITION REWARDS REACHES MORE THAN 200 COLLEGES'  Tuition Rewards reaches more than 200 colleges
Customer Loyalty marketing article no. 5251 is 'NEW ONLINE STORE TO REWARD BOWLING ENTHUSIASTS'  New online store to reward bowling enthusiasts
Customer Loyalty marketing article no. 51406 is 'NECTAR ADDS NEW RETAILERS TO ESTORES, READY FOR CHRISTMAS'  Nectar adds new retailers to eStores, ready for Christmas
Customer Loyalty marketing article no. 91735 is 'ONLINE CUSTOMER ENGAGEMENT BECOMING A PRIORITY'  Online customer engagement becoming a priority
Customer Loyalty marketing article no. 17630 is 'ADS TO ENHANCE UTANGO'S LIFE-STAGE REWARDS SCHEME'  ADS to enhance uTango's life-stage rewards scheme
Customer Loyalty marketing article no. 39654 is 'CARREFOUR SPAIN INCREASES CUSTOMER FOCUS'  Carrefour Spain increases customer focus
Customer Loyalty marketing article no. 13356 is 'MARKETING STUDY SUGGESTS GOING BACK TO BASICS'  Marketing study suggests going back to basics
Customer Loyalty marketing article no. 65694 is 'HOW ONLINE CONSUMER REVIEWS IMPACT OFFLINE SALES'  How online consumer reviews impact offline sales
Customer Loyalty marketing article no. 37287 is 'ICLP AUSTRALIA EXPOUNDS KEY 'LOYALTY ESSENTIALS''  ICLP Australia expounds key 'loyalty essentials'
Customer Loyalty marketing article no. 34892 is 'HOW MANY GIFT CARDS WILL GO UNUSED?'  How many gift cards will go unused?
Customer Loyalty marketing article no. 88962 is 'O2 RUNS RETAIL TRIAL OF NFC MOBILE PAYMENT SYSTEM'  O2 runs retail trial of NFC mobile payment system
Customer Loyalty marketing article no. 6132 is 'AEROPLAN BUYS NECTAR AND ITS OPERATOR, LMG'  Aeroplan buys Nectar and its operator, LMG
Customer Loyalty marketing article no. 39649 is 'ANZ CARD REWARDS REPAYMENTS RATHER THAN NEW DEBTS'  ANZ card rewards repayments rather than new debts
Customer Loyalty marketing article no. 12541 is 'HILTON LAUNCHES HHONORS LOYALTY REWARDS E-STORE'  Hilton launches HHonors loyalty rewards e-store
Customer Loyalty marketing article no. 40456 is 'CYBER MONDAY SPENDING UP 21% OVER LAST YEAR'  Cyber Monday spending up 21% over last year
Customer Loyalty marketing article no. 90253 is 'VESDIA PARTNERS WITH AFFINITY CREDIT CARD PROVIDER'  Vesdia partners with affinity credit card provider
Customer Loyalty marketing article no. 40860 is 'US CUSTOMER FEEDBACK SUMMIT ANNOUNCED'  US customer feedback summit announced
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 30th, 2007...

Customer Loyalty marketing article no. 85311 is 'THE EFFECT OF GENDER AND AGE ON RETAIL PROBLEMS'  The effect of gender and age on retail problems
Customer Loyalty marketing article no. 20560 is 'AMERICAN IDOL GIFT CARD LAUNCHES SWEEPSTAKE'  American Idol gift card launches sweepstake
Customer Loyalty marketing article no. 47605 is 'THE ATM'S IMPACT ON BANKING LOYALTY - FRANCE VS UK'  The ATM's impact on banking loyalty - France vs UK
Customer Loyalty marketing article no. 91398 is 'STUDY SHOWS RETAIL TRENDS FOR THE HOLIDAY SEASON'  Study shows retail trends for the holiday season
Customer Loyalty marketing article no. 33460 is 'OCEAN SPRAY ISSUES CONSUMER-PRINTABLE COUPONS'  Ocean Spray issues consumer-printable coupons
Customer Loyalty marketing article no. 27308 is 'HARVEY NICHOLS ADDS REAL-TIME CUSTOMER PROFILING'  Harvey Nichols adds real-time customer profiling
Customer Loyalty marketing article no. 12095 is 'VIVOTECH ENABLES NFC 'SMART POSTER' MARKETING'  ViVOtech enables NFC 'smart poster' marketing
Customer Loyalty marketing article no. 4618 is 'HOW HOLIDAY SHOPPERS DIFFER BY GENERATION'  How holiday shoppers differ by generation
Customer Loyalty marketing article no. 53314 is 'SOUTH AFRICA: ABSA STREAMLINES MARKETING WITH MOM'  South Africa: ABSA streamlines marketing with MOM
Customer Loyalty marketing article no. 86021 is 'ONLINE SOCIAL NETWORK ENCOURAGES AFFILIATE MARKETING'  Online social network encourages affiliate marketing
Customer Loyalty marketing article no. 14457 is 'CUSTOMER VALUE IS KEY TO STRONG RELATIONSHIPS'  Customer value is key to strong relationships
Customer Loyalty marketing article no. 2301 is 'UK AHEAD OF FRANCE WITH ITS CHRISTMAS SHOPPING'  UK ahead of France with its Christmas shopping
Customer Loyalty marketing article no. 78542 is 'AIR MILES REWARDS CANADIANS FOR TOUCHING STORIES'  Air Miles rewards Canadians for touching stories
Customer Loyalty marketing article no. 96700 is 'COUNTRY OF ORIGIN: THE NEW PURCHASE INFLUENCER'  Country of Origin: The new purchase influencer
Customer Loyalty marketing article no. 70834 is 'UK ONLINE PAYMENT CARD PROVIDES ADDED REWARDS'  UK online payment card provides added rewards
Customer Loyalty marketing article no. 60817 is 'AFFINITY CARDS TO REWARD OUTDOOR ENTHUSIASTS'  Affinity cards to reward outdoor enthusiasts
 
Read the marketing and loyalty reports for this week
 

Information for the week ending November 23rd, 2007...

Customer Loyalty marketing article no. 73859 is 'HIGH STREET OUTPERFORMS E-RETAILERS ON THE WEB'  High Street outperforms e-retailers on the web
Customer Loyalty marketing article no. 36475 is 'LOYALTY REWARDS ROLL OUT AT K&K BOWLING SERVICES'  Loyalty rewards roll out at K&K Bowling Services
Customer Loyalty marketing article no. 75187 is 'NEW PARTNERSHIP FOR TAM AND UNITED AIRLINES'  New partnership for TAM and United Airlines
Customer Loyalty marketing article no. 5643 is 'LOYALTY LAB SIGNS HIGH-PROFILE SVP FOR GLOBAL SALES'  Loyalty Lab signs high-profile SVP for global sales
Customer Loyalty marketing article no. 21260 is 'MAKING A MORE EMOTIONAL CUSTOMER CONNECTION'  Making a more emotional customer connection
Customer Loyalty marketing article no. 966 is 'FACTORS FOR A STRONGER LOYALTY REWARDS CATALOGUE'  Factors for a stronger loyalty rewards catalogue
Customer Loyalty marketing article no. 5804 is 'CONSUMERS' HOLIDAY TRAVEL PLANS ARE CHANGING FAST'  Consumers' holiday travel plans are changing fast
Customer Loyalty marketing article no. 23153 is 'MAJOR SHIFT FROM BRANDS TO PRIVATE LABEL IN THE US?'  Major shift from brands to private label in the US?
Customer Loyalty marketing article no. 24221 is 'THE THREE KEY FACTORS FOR A STRONG LOYALTY REWARDS CATALOGUE, BY N. RAMASUBRAMANI, SURFGOLD'  The three key factors for a strong loyalty rewards catalogue, by N. Ramasubramani, SurfGold
Customer Loyalty marketing article no. 53806 is 'TESCO STILL FAR AHEAD DESPITE STRONG UK COMPETITION'  Tesco still far ahead despite strong UK competition
Customer Loyalty marketing article no. 63419 is 'US SURVEY IDENTIFIES THE LEADERS IN BRAND LOYALTY'  US survey identifies the leaders in brand loyalty
Customer Loyalty marketing article no. 8022 is 'WHY COLLECTING REWARDS HAS BECOME A GAME'  Why collecting rewards has become a game
Customer Loyalty marketing article no. 67689 is 'AIR MILES SUPPORTS SPECIAL OLYMPICS IN CANADA'  Air Miles supports Special Olympics in Canada
Customer Loyalty marketing article no. 81575 is 'CANADIANS FAR EXCEED US CONSUMERS IN LOYALTY ACTIVITY'  Canadians far exceed US consumers in loyalty activity
Customer Loyalty marketing article no. 39918 is 'THE TOP TEN MARKETING TRENDS FOR 2008'  The top ten marketing trends for 2008
Customer Loyalty marketing article no. 91154 is 'UK CONSUMERS MORE WILLING TO SHOP ONLINE'  UK consumers more willing to shop online
Customer Loyalty marketing article no. 89682 is 'SELF SERVICE KIOSKS COULD HELP THE CHRISTMAS RUSH'  Self service kiosks could help the Christmas rush
Customer Loyalty marketing article no. 20658 is 'THE SEVEN KEY ELEMENTS OF BEST CUSTOMER MANAGEMENT'  The seven key elements of best customer management
Customer Loyalty marketing article no. 74321 is 'EIGHT KEY LUXURY RETAIL TRENDS FOR 2008'  Eight key luxury retail trends for 2008
Customer Loyalty marketing article no. 79662 is 'DIGITAL AGENCIES FOCUS ON AFFILIATE MARKETING'  Digital agencies focus on affiliate marketing
Customer Loyalty marketing article no. 63640 is 'LOYALTY LAB LAUNCHES TRAVEL SECTOR LOYALTY SOLUTION'  Loyalty Lab launches travel sector loyalty solution
 
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Information for the week ending November 16th, 2007...

Customer Loyalty marketing article no. 69559 is 'CUSTOMER COMMUNICATIONS STILL FAIL THE LOYALTY TEST'  Customer communications still fail the loyalty test
Customer Loyalty marketing article no. 55269 is 'SMS REACHES 1BN A WEEK IN UK ON ITS 15TH ANNIVERSARY'  SMS reaches 1bn a week in UK on its 15th anniversary
Customer Loyalty marketing article no. 77520 is 'NECTAR'S OPERATOR SETS UP INSIGHT BUSINESS UNIT'  Nectar's operator sets up insight business unit
Customer Loyalty marketing article no. 42676 is 'WHERE GROCERY LOYALTY FALLS SHORT, AND HOW TO FIX IT'  Where grocery loyalty falls short, and how to fix it
Customer Loyalty marketing article no. 47208 is 'STUDY EXAMINES US HISPANIC GIFT CARD USAGE TRENDS'  Study examines US Hispanic gift card usage trends
Customer Loyalty marketing article no. 6763 is 'EMOTIONAL ENGAGEMENT IS KEY TO RESTAURANT PROFITABILITY'  Emotional engagement is key to restaurant profitability
Customer Loyalty marketing article no. 61641 is 'CUSTOMER LOYALTY INNOVATION IS STILL ALIVE AND WELL'  Customer loyalty innovation is still alive and well
Customer Loyalty marketing article no. 70445 is 'FREQUENT FLYER MILES OFFERED TO VOIP SERVICE USERS'  Frequent flyer miles offered to VoIP service users
Customer Loyalty marketing article no. 50478 is 'SKYWARDS PASSES THE 3 MILLION MEMBER MARK'  Skywards passes the 3 million member mark
Customer Loyalty marketing article no. 43811 is 'TEMPLETON LOYALTY WORKSHOP DETAILS ANNOUNCED'  Templeton loyalty workshop details announced
Customer Loyalty marketing article no. 10699 is 'BRITISH AIRWAYS SEEKS NEW GENERATION OF MARKETERS'  British Airways seeks new generation of marketers
Customer Loyalty marketing article no. 69382 is 'BLOCKBUSTER CANADA LAUNCHES NEW LOYALTY SCHEME'  Blockbuster Canada launches new loyalty scheme
Customer Loyalty marketing article no. 18258 is 'SUBWAY EXTENDS ITS MOBILE LOYALTY OFFERING'  Subway extends its mobile loyalty offering
Customer Loyalty marketing article no. 18517 is 'CUSTOMER STRATEGY NETWORK SET TO BUILD BEST PRACTICES'  Customer Strategy Network set to build best practices
Customer Loyalty marketing article no. 17446 is 'HHONORS OFFERS HELICOPTER TRANSFERS FOR 80,000 POINTS'  HHonors offers helicopter transfers for 80,000 points
 
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Information for the week ending November 9th, 2007...

Customer Loyalty marketing article no. 58035 is 'WILL BOGUS CONSUMER REVIEWS SPOIL CHRISTMAS?'  Will bogus consumer reviews spoil Christmas?
Customer Loyalty marketing article no. 38370 is 'TAM AND LAN AIRLINES SIGN RECIPROCATION DEAL'  TAM and LAN Airlines sign reciprocation deal
Customer Loyalty marketing article no. 76159 is 'CHASE RUNS DEBIT CARD PROMOTION FOR CHRISTMAS'  Chase runs debit card promotion for Christmas
Customer Loyalty marketing article no. 82825 is 'POSTAL STRIKES THREATENING MARKETING EFFECTIVENESS'  Postal strikes threatening marketing effectiveness
Customer Loyalty marketing article no. 29160 is 'CONSUMER AWARENESS HINDERS CONTACTLESS PAYMENTS'  Consumer awareness hinders contactless payments
Customer Loyalty marketing article no. 63599 is 'ROCK CZAR REWARD ONLINE READERS FOR ADVERT INTERACTIONS'  Rock Czar reward online readers for advert interactions
Customer Loyalty marketing article no. 42005 is 'BUY.AT EXPANDS AFFILIATE NETWORK FROM UK TO USA'  Buy.at expands affiliate network from UK to USA
Customer Loyalty marketing article no. 92612 is 'WORD-OF-MOUTH AWARD WINNERS ANNOUNCED'  Word-of-Mouth award winners announced
Customer Loyalty marketing article no. 14234 is 'STUDY PROBES CONSUMER FEELINGS ON PAYMENT METHODS'  Study probes consumer feelings on payment methods
Customer Loyalty marketing article no. 55307 is 'ECOUNT UNVEILS PREPAID CARD FOR INSTANT RETAIL REBATES'  eCount unveils prepaid card for instant retail rebates
Customer Loyalty marketing article no. 90555 is 'EBUCKS BRINGS THE LOTTERY BACK TO ITS WEB SITE'  eBucks brings the lottery back to its web site
Customer Loyalty marketing article no. 58253 is 'GOLDPOINTS PLUS GOES GLOBAL - WITH EXTRA POINTS'  Goldpoints Plus goes global - with extra points
Customer Loyalty marketing article no. 22080 is 'RETAILERS LEAD THE WAY IN ONLINE SEARCH MARKETING'  Retailers lead the way in online search marketing
Customer Loyalty marketing article no. 90699 is 'CARLSON TIES BANKING LOYALTY TO GREEN MARKETING'  Carlson ties banking loyalty to green marketing
Customer Loyalty marketing article no. 11398 is 'RETAIL WINDOW PROJECTIONS INCREASE FOOTFALL, STUDY FINDS'  Retail window projections increase footfall, study finds
Customer Loyalty marketing article no. 66697 is 'CUSTOMER LOYALTY MARKETING: WHAT COMES NEXT?'  Customer loyalty marketing: What comes next?
Customer Loyalty marketing article no. 59220 is 'SHELL TESTS TECHNOLOGIES TO BOOST CUSTOMER EXPERIENCE'  Shell tests technologies to boost customer experience
Customer Loyalty marketing article no. 81651 is 'AIR MILES CANADA OFFERS ACTIVE MEMBERS E-TRAVEL UPDATES'  Air Miles Canada offers active members e-travel updates
Customer Loyalty marketing article no. 47149 is 'BMI DIAMOND CLUB MILES ADDED TO POINTS.COM'  BMI Diamond Club miles added to Points.com
Customer Loyalty marketing article no. 75583 is 'THE 30 MAJOR FACTORS BEHIND A SUCCESSFUL CUSTOMER LOYALTY PROGRAMME, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE)'  The 30 major factors behind a successful customer loyalty programme, by Peter Clark (co-author, The Loyalty Guide)
 
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Information for the week ending November 2nd, 2007...

Customer Loyalty marketing article no. 93078 is 'BETTER INSIGHT NEEDED TO WIN OVER CHINESE CONSUMERS'  Better insight needed to win over Chinese consumers
Customer Loyalty marketing article no. 57828 is 'E-RETAIL WEB SITE ERRORS CAUSING BIG HIDDEN LOSSES'  E-retail web site errors causing big hidden losses
Customer Loyalty marketing article no. 3353 is 'IN-GAME ADVERTS TESTED ON UK MOBILE GAMERS'  In-game adverts tested on UK mobile gamers
Customer Loyalty marketing article no. 19600 is 'COUNTRY INNS & SUITES RUNS PROMOTION WITH BORDERS'  Country Inns & Suites runs promotion with Borders
Customer Loyalty marketing article no. 76211 is '7 STEPS TO WIN BACK UNRESPONSIVE E-MAIL CONTACTS'  7 steps to win back unresponsive e-mail contacts
Customer Loyalty marketing article no. 79820 is 'NON-GROCERY LOYALTY: AN ALTERNATIVE TO CUSTOMER CLUBS?'  Non-grocery loyalty: An alternative to customer clubs?
Customer Loyalty marketing article no. 89026 is 'REGAL'S CINEMA LOYALTY SCHEME REACHES 10M MEMBERS'  Regal's cinema loyalty scheme reaches 10m members
Customer Loyalty marketing article no. 1181 is 'WOULD-BE MOBILE TV VIEWERS WANT ADVERTISER SUBSIDIES'  Would-be mobile TV viewers want advertiser subsidies
Customer Loyalty marketing article no. 38161 is 'US MILES & MORE CREDIT CARD PROVIDES MORE REWARDS'  US Miles & More credit card provides more rewards
Customer Loyalty marketing article no. 82387 is 'SAINSBURY'S TO TRIAL CATALINA CONNECTIONS COUPONING'  Sainsbury's to trial Catalina Connections couponing
Customer Loyalty marketing article no. 62092 is 'ICE TO LAUNCH COMMUNITY REWARDS CARD IN CALIFORNIA'  ICE to launch community rewards card in California
Customer Loyalty marketing article no. 22976 is 'BMI DOUBLES MILEAGE PLUS MILES FOR NEW ROUTES'  BMI doubles Mileage Plus miles for new routes
Customer Loyalty marketing article no. 66590 is 'VIRGIN MOBILE OFFERS CREDITS FOR NEW MOBILE CONTENT'  Virgin Mobile offers credits for new mobile content
Customer Loyalty marketing article no. 67658 is 'RETAILERS TO TARGET IN-STORE ADVERTS BY GENDER AND AGE?'  Retailers to target in-store adverts by gender and age?
Customer Loyalty marketing article no. 64454 is 'SUNTRUST ADDS CHARITY DONATIONS TO SUNPOINTS PROGRAMME'  SunTrust adds charity donations to SunPoints programme
Customer Loyalty marketing article no. 94100 is 'VISIONS ELECTRONICS JOINS AIR MILES IN CANADA'  Visions Electronics joins Air Miles in Canada
Customer Loyalty marketing article no. 65261 is 'SOUTH AFRICA: EBUCKS FORESEES HIGHER CHRISTMAS SPENDING'  South Africa: eBucks foresees higher Christmas spending
Customer Loyalty marketing article no. 78337 is 'INDUSTRY COLLABORATION: A CONSUMER INSIGHT REVOLUTION?'  Industry collaboration: A consumer insight revolution?
Customer Loyalty marketing article no. 26803 is 'AMEX ADDS NEW AIRLINES TO MEMBERSHIP REWARDS'  Amex adds new airlines to Membership Rewards
Customer Loyalty marketing article no. 58587 is 'AADVANTAGE ONLINE MAPS SHOW WHERE THE REWARDS ARE'  AAdvantage online maps show where the rewards are
 
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Information for the week ending October 26th, 2007...

Customer Loyalty marketing article no. 8645 is 'DMA PROMOTES COMMITMENT TO CONSUMER CHOICE'  DMA promotes commitment to consumer choice
Customer Loyalty marketing article no. 72410 is 'WILL SOCIAL TECHNIQUE OUTPACE TRADITIONAL MARKETING?'  Will social technique outpace traditional marketing?
Customer Loyalty marketing article no. 52924 is 'REWARDS FOR HBC CUSTOMERS WHO SHOP GREEN'  Rewards for HBC customers who shop green
Customer Loyalty marketing article no. 4857 is 'OVER-50S SHUN THE UNFAMILIAR E-MAIL APPROACH'  Over-50s shun the unfamiliar e-mail approach
Customer Loyalty marketing article no. 88834 is 'MOVING FROM SIMPLE SATISFACTION TO BRAND LOYALTY'  Moving from simple satisfaction to brand loyalty
Customer Loyalty marketing article no. 36900 is 'CHASE CARD OFFERS EXTRA LA QUINTA LOYALTY POINTS'  Chase card offers extra La Quinta loyalty points
Customer Loyalty marketing article no. 18968 is 'CHOCKSTONE UNVEILS LOCAL MERCHANT LOYALTY PLATFORM'  Chockstone unveils local merchant loyalty platform
Customer Loyalty marketing article no. 78119 is 'MASTERCARD UNVEILS LATEST BUSINESS REWARDS CARD'  MasterCard unveils latest business rewards card
Customer Loyalty marketing article no. 74105 is 'DMA PUBLISHES DIRECT MARKETING TRENDS AND FORECAST'  DMA publishes direct marketing trends and forecast
Customer Loyalty marketing article no. 85853 is 'LOYALTY LABS PARTNERS WITH HARTE-HANKS'  Loyalty Labs partners with Harte-Hanks
Customer Loyalty marketing article no. 63827 is 'BOOK OFFERS TRANSCULTURAL CONSUMER INSIGHTS'  Book offers transcultural consumer insights
Customer Loyalty marketing article no. 3348 is 'STUDY IDENTIFIES NINE WAYS TO HELP BOOST LOYALTY'  Study identifies nine ways to help boost loyalty
Customer Loyalty marketing article no. 13394 is 'GROWTH RETURNS TO UK SUPERMARKET SPENDING'  Growth returns to UK supermarket spending
Customer Loyalty marketing article no. 95639 is 'UK NEWSPAPER REWARDS ADVERT INTERACTIONS'  UK newspaper rewards advert interactions
Customer Loyalty marketing article no. 22343 is 'MORE LOYALTY REWARDS ADDED TO BANKAMERICARD'  More loyalty rewards added to BankAmericard
Customer Loyalty marketing article no. 95056 is 'UNDERSTANDING THE FIVE KEY RULES OF GREEN MARKETING'  Understanding the five key rules of green marketing
Customer Loyalty marketing article no. 61944 is 'PATHMARK ENHANCES LOYALTY SCHEME WITH HSBC'  Pathmark enhances loyalty scheme with HSBC
Customer Loyalty marketing article no. 61280 is 'BELL CANADA CONFIRMS DEPARTURE FROM AEROPLAN'  Bell Canada confirms departure from Aeroplan
Customer Loyalty marketing article no. 56746 is 'SKYMILES OFFERS A SERIOUS PRIZE: TICKETS FOR LIFE'  SkyMiles offers a serious prize: tickets for life
Customer Loyalty marketing article no. 57005 is 'CUSTOMER SATISFACTION VERSUS LOYALTY, BY GRAHAM TUTTON (VICE PRESIDENT OF CUSTOMER SOLUTIONS, DATACO LLC)'  Customer satisfaction versus loyalty, by Graham Tutton (Vice President of Customer Solutions, DataCo LLC)
 
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Information for the week ending October 19th, 2007...

Customer Loyalty marketing article no. 69725 is 'CROSS-MEDIA CAMPAIGNS WORK BETTER, ANALYSIS REVEALS'  Cross-media campaigns work better, analysis reveals
Customer Loyalty marketing article no. 93887 is 'LEAD GENERATION BOOSTS CONVERSION RATES, STUDY FINDS'  Lead generation boosts conversion rates, study finds
Customer Loyalty marketing article no. 47958 is 'POINTS INTERNATIONAL REPORTS EVEN STRONGER GROWTH'  Points International reports even stronger growth
Customer Loyalty marketing article no. 18537 is 'POOR SERVICE STILL ENCOURAGING UK CONSUMERS TO DEFECT'  Poor service still encouraging UK consumers to defect
Customer Loyalty marketing article no. 78611 is 'CAN SELF-SERVICE SAVE RETAIL FROM A SEASONAL SALES DIP?'  Can self-service save retail from a seasonal sales dip?
Customer Loyalty marketing article no. 24946 is 'SURVEY REVEALS THE TRUE IMPACT OF CREDIT CARD REWARDS'  Survey reveals the true impact of credit card rewards
Customer Loyalty marketing article no. 5976 is 'CREDITZ COMPLETES M-PAYMENTS TRIAL IN CANADA'  Creditz completes m-payments trial in Canada
Customer Loyalty marketing article no. 29216 is 'CUSTOMER SERVICE & LOYALTY RESEARCH PANEL LAUNCHED'  Customer service & loyalty research panel launched
Customer Loyalty marketing article no. 6381 is 'ALASKA AIRLINES OFFERS MILES FOR WIRELESS SERVICE USERS'  Alaska Airlines offers miles for wireless service users
Customer Loyalty marketing article no. 27710 is 'TERADATA & ASSETLINK PARTNER ON MARKETING RESOURCE MANAGEMENT'  Teradata & Assetlink partner on marketing resource management
Customer Loyalty marketing article no. 15960 is 'HOW MANAGERS AFFECT STAFF - AND CUSTOMER EXPERIENCES'  How managers affect staff - and customer experiences
Customer Loyalty marketing article no. 51208 is 'MOBILE MARKETING SET TO ACCELERATE IN EUROPE'  Mobile marketing set to accelerate in Europe
Customer Loyalty marketing article no. 92054 is 'BONUS POINTS FOR TRAVELODGE'S LOYAL GUESTS IN CANADA'  Bonus points for Travelodge's loyal guests in Canada
Customer Loyalty marketing article no. 35848 is 'BRITS SPEND THE MOST TIME ON SOCIAL NETWORKING SITES'  Brits spend the most time on social networking sites
Customer Loyalty marketing article no. 4468 is 'LMUK WELCOMES COURT OF APPEAL VICTORY OVER VAT'  LMUK welcomes court of appeal victory over VAT
Customer Loyalty marketing article no. 53775 is 'EIGHT KEY MARKETING TRENDS FOR 2008 AND BEYOND'  Eight key marketing trends for 2008 and beyond
Customer Loyalty marketing article no. 65120 is 'MORETHAN LAUNCHES LOYAL CUSTOMER BENEFIT SCHEME'  MoreThan launches loyal customer benefit scheme
Customer Loyalty marketing article no. 57643 is 'WOMMA LAUNCHES BLOG TO UNITE WOM MARKETERS'  WOMMA launches blog to unite WOM marketers
 
Read the marketing and loyalty reports for this week
 

Information for the week ending October 12th, 2007...

Customer Loyalty marketing article no. 65604 is 'POOR BUSINESS INTELLIGENCE CAUSING SIGNIFICANT LOSSES'  Poor business intelligence causing significant losses
Customer Loyalty marketing article no. 67481 is 'VISA ASIA-PACIFIC OFFERS WELCOME MARKETING PLATFORM'  Visa Asia-Pacific offers Welcome marketing platform
Customer Loyalty marketing article no. 28768 is 'BANK COMBINES DEBIT AND CREDIT LOYALTY REWARDS'  Bank combines debit and credit loyalty rewards
Customer Loyalty marketing article no. 31568 is 'FIVE KEYS FOR BRAND BOOSTING THROUGH WORD OF MOUTH'  Five keys for brand boosting through word of mouth
Customer Loyalty marketing article no. 49726 is 'LEXMARK REWARDS LOYAL CUSTOMERS WITH FREEBIES'  Lexmark rewards loyal customers with freebies
Customer Loyalty marketing article no. 48580 is 'CARNIVAL ADDS NEW TYPES OF REWARD CERTIFICATE'  Carnival adds new types of reward certificate
Customer Loyalty marketing article no. 12005 is 'BUFFETS' RESTAURANTS GET NEW LOYALTY SCHEME'  Buffets' restaurants get new loyalty scheme
Customer Loyalty marketing article no. 1406 is 'CUSTOMER SERVICE BECOMES TOP DRIVER OF ERP STRATEGY'  Customer service becomes top driver of ERP strategy
Customer Loyalty marketing article no. 31572 is 'ZIONS BANK CASH REWARDS: US$20 MILLION IN 2 YEARS'  Zions Bank cash rewards: US$20 million in 2 years
Customer Loyalty marketing article no. 94187 is 'BLING IS DEAD, SO BRING ON THE 'STEALTH WEALTH''  Bling is dead, so bring on the 'stealth wealth'
Customer Loyalty marketing article no. 52933 is 'ROYAL & SUN ALLIANCE BOOSTS AIR MILES FOR SMES'  Royal & Sun Alliance boosts Air Miles for SMEs
Customer Loyalty marketing article no. 89912 is 'RETAIL LOYALTY SCHEMES EXAMINED IN FORTHCOMING SURVEY'  Retail loyalty schemes examined in forthcoming survey
Customer Loyalty marketing article no. 5531 is 'E-MAIL MARKETING RELEVANCE GUIDED BY SIX FACTORS'  E-mail marketing relevance guided by six factors
Customer Loyalty marketing article no. 11501 is 'CHOICE HOTELS JOINS THE LOYALTY POINTS EXCHANGE'  Choice Hotels joins the loyalty points exchange
Customer Loyalty marketing article no. 72384 is 'NECTAR USES WEB SEARCH TO BOOST REDEMPTION'  Nectar uses web search to boost redemption
Customer Loyalty marketing article no. 63176 is 'NEW EBUCKS-LINKED DEBIT CARD FOR SA FARMERS'  New eBucks-linked debit card for SA farmers
Customer Loyalty marketing article no. 10835 is 'DUTCH SUPERMARKET TRIALS MOBILE PAYMENTS'  Dutch supermarket trials mobile payments
Customer Loyalty marketing article no. 7631 is 'WHITE LABEL LOYALTY SCHEME FOR HIGH CLASS HOTELS'  White label loyalty scheme for high class hotels
Customer Loyalty marketing article no. 17244 is 'BEST BUY LAUNCHES REWARD ZONE IN CANADA'  Best Buy launches Reward Zone in Canada
 
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Information for the week ending October 5th, 2007...

Customer Loyalty marketing article no. 3532 is 'AMEX WOOS GOLD CARD TRAVELLERS WITH MORE BENEFITS'  Amex woos gold card travellers with more benefits
Customer Loyalty marketing article no. 17418 is 'AFFLUENT ETHNIC CONSUMERS TO REPLACE THE BABY BOOMER?'  Affluent ethnic consumers to replace the baby boomer?
Customer Loyalty marketing article no. 28583 is 'UKROP'S ADDS DIGITAL MEDIA SCREENS IN-STORE'  Ukrop's adds digital media screens in-store
Customer Loyalty marketing article no. 80112 is 'CUSTOMER MANAGEMENT SPENDING TO GROW 16% IN 2008'  Customer management spending to grow 16% in 2008
Customer Loyalty marketing article no. 72115 is 'MASTERCARD LAUNCHES BUSINESS CARD DISCOUNT SCHEME'  MasterCard launches business card discount scheme
Customer Loyalty marketing article no. 3092 is 'WHY INNOVATION IS THE MARK OF A BEST-IN-CLASS RETAILER'  Why innovation is the mark of a best-in-class retailer
Customer Loyalty marketing article no. 10164 is 'S&T LAUNCHES REWARDS-BASED VISA CARD'  S&T launches rewards-based Visa card
Customer Loyalty marketing article no. 59459 is 'EXPRESSJET TO REWARD AVIS CUSTOMERS'  ExpressJet to reward Avis customers
Customer Loyalty marketing article no. 43437 is 'CONSUMERS SET TO DOUBLE GREEN SPENDING IN ONE YEAR'  Consumers set to double green spending in one year
Customer Loyalty marketing article no. 91502 is 'COUPONS STILL POPULAR WITH CONSUMERS, STUDY FINDS'  Coupons still popular with consumers, study finds
Customer Loyalty marketing article no. 80094 is 'POOR SERVICE LOSES 16% OF CUSTOMERS, SURVEY FINDS'  Poor service loses 16% of customers, survey finds
Customer Loyalty marketing article no. 39246 is 'IT E-COMMUNITY LAUNCHES WITH MEMBER REWARDS SCHEME'  IT e-community launches with member rewards scheme
Customer Loyalty marketing article no. 55266 is 'SHELL PLATINUM MASTERCARD GAINS EXTRA REWARDS'  Shell Platinum MasterCard gains extra rewards
Customer Loyalty marketing article no. 46980 is 'WHAT ARE THE TOP US LOYALTY AND BRAND EXPERIENCES?'  What are the top US loyalty and brand experiences?
Customer Loyalty marketing article no. 24954 is 'IPOINTS PARTNERS WITH UK GROCERY COMPARISON WEBSITE'  iPoints partners with UK grocery comparison website
Customer Loyalty marketing article no. 90739 is 'AEROPLAN TO UPDATE STOREFRONT WITH HELP FROM BEA'  Aeroplan to update storefront with help from BEA
Customer Loyalty marketing article no. 72177 is 'CONSUMER INSIGHTS ARE KEY TO LOYALTY, STUDY FINDS'  Consumer insights are key to loyalty, study finds
Customer Loyalty marketing article no. 54423 is 'WHY THE FUTURE OF MARKETING LOOKS LIKE A BOOMERANG'  Why the future of marketing looks like a boomerang
Customer Loyalty marketing article no. 27718 is 'US AIRWAYS LAUNCHES DIVIDEND MILES MASTERCARD'  US Airways launches Dividend Miles MasterCard
Customer Loyalty marketing article no. 47608 is 'RENO-DEPOT EXPANDS AIR MILES PARTNERSHIP'  Reno-Depot expands Air Miles partnership
 
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Information for the week ending September 28th, 2007...

Customer Loyalty marketing article no. 13832 is 'AUTOMOTIVE BRANDS FAIL THE MULTI-CHANNEL TEST'  Automotive brands fail the multi-channel test
Customer Loyalty marketing article no. 17874 is 'CREDIT CARD SITES MISSING ENGAGEMENT OPPORTUNITIES'  Credit card sites missing engagement opportunities
Customer Loyalty marketing article no. 91574 is 'MAKE MOBILE PHONE USERS LOYAL BEFORE THEY GET TOO OLD'  Make mobile phone users loyal before they get too old
Customer Loyalty marketing article no. 43913 is 'AFFILIATE MARKETING ENTERS HIGH GROWTH PHASE, STUDY FINDS'  Affiliate marketing enters high growth phase, study finds
Customer Loyalty marketing article no. 39721 is 'PREDICTIVE E-SHOPPER ANALYSIS SOFTWARE BOOSTS MARKETING ROI'  Predictive e-shopper analysis software boosts marketing ROI
Customer Loyalty marketing article no. 63883 is 'PUCA LAUNCHES MOBILE INTERNET ADVERTISING SERVICE'  Puca launches mobile internet advertising service
Customer Loyalty marketing article no. 91395 is 'TECHNOLOGY USAGE DIFFERENTIATES FREQUENT GUESTS'  Technology usage differentiates frequent guests
Customer Loyalty marketing article no. 75776 is 'TAIWAN RUNS 6 MONTH VISA MOBILE CONSUMER TRIAL'  Taiwan runs 6 month Visa Mobile consumer trial
Customer Loyalty marketing article no. 9293 is 'ONLINE GIFT SELLER LINKS FACEBOOK TO ITS LOYALTY PROGRAMME'  Online gift seller links Facebook to its loyalty programme
Customer Loyalty marketing article no. 16764 is 'CHASE MAKES THE FREEDOM CARD MORE REWARDING'  Chase makes the Freedom card more rewarding
Customer Loyalty marketing article no. 24646 is 'TRUCASH LAUNCHES RESTAURANT SERVER INCENTIVE SCHEME'  TruCash launches restaurant server incentive scheme
Customer Loyalty marketing article no. 74443 is 'QATAR CUTS QMILES REDEMPTION PRICES FOR RAMADAN'  Qatar cuts Qmiles redemption prices for Ramadan
Customer Loyalty marketing article no. 84397 is 'FIVE KEY FACTORS FOR SUCCESSFUL TRANSACTIONAL EMAILS'  Five key factors for successful transactional emails
Customer Loyalty marketing article no. 79461 is 'EPSILON TO DO E-MAIL MARKETING FOR TESCO EUROPE'  Epsilon to do e-mail marketing for Tesco Europe
Customer Loyalty marketing article no. 67712 is 'PHOENIX TO STEP UP SCTN LOYALTY OFFERING'  Phoenix to step up SCTN loyalty offering
Customer Loyalty marketing article no. 49552 is 'LOYLOGIC ADDS RAFFLE & AUCTION REDEMPTION FEATURES'  Loylogic adds raffle & auction redemption features
Customer Loyalty marketing article no. 43806 is 'DISPOSABLE RFID-ENABLED RETAIL DISPLAY UNVEILED'  Disposable RFID-enabled retail display unveiled
Customer Loyalty marketing article no. 87599 is 'TNS REPORTS UK GROCERY SPEND IMPROVING SLIGHTLY'  TNS reports UK grocery spend improving slightly
Customer Loyalty marketing article no. 55926 is 'SPC DOUBLES DISCOUNTS FOR NATIONAL SHOPPING DAY'  SPC doubles discounts for National Shopping Day
 
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Information for the week ending September 21st, 2007...

Customer Loyalty marketing article no. 14529 is 'KAZA CLUB AND XCLUSIVES PARTNER FOR MORE LOYALTY BENEFITS'  Kaza Club and Xclusives partner for more loyalty benefits
Customer Loyalty marketing article no. 7052 is 'WINTER PROMOTION FOR TRUEBLUE MEMBERS'  Winter promotion for TrueBlue members
Customer Loyalty marketing article no. 76073 is 'INTERNET SERVICE COMPANY BUYS CAUSELOYALTY'  Internet service company buys CauseLoyalty
Customer Loyalty marketing article no. 82223 is '292 MILLION NFC MOBILE PHONES TO SHIP BY 2012'  292 million NFC mobile phones to ship by 2012
Customer Loyalty marketing article no. 10659 is 'HOW ECO-FRIENDLY MARKETING AFFECTS CONSUMER SPENDING'  How eco-friendly marketing affects consumer spending
Customer Loyalty marketing article no. 80519 is 'THE FOUR PERSONALITIES OF EXTREME GROCERY PRICE-SHOPPERS'  The four personalities of extreme grocery price-shoppers
Customer Loyalty marketing article no. 83319 is 'BIG BONUSES FOR MARRIOTT REWARDS CUSTOMERS'  Big bonuses for Marriott Rewards customers
Customer Loyalty marketing article no. 54301 is 'VIRGIN MEGASTORES INVITES CONSUMERS INTO MEDIA NEWSROOM'  Virgin Megastores invites consumers into media newsroom
Customer Loyalty marketing article no. 73268 is 'SMS LOYALTY SCHEME FUELS EXCEPTIONAL SALES GROWTH'  SMS loyalty scheme fuels exceptional sales growth
Customer Loyalty marketing article no. 63250 is 'THE TECHNOLOGY OF ONE-TO-ONE MARKETING, TWO YEARS ON, BY JESSE QUATSE (RESEARCH DIRECTOR, PAY BY TOUCH)'  The technology of one-to-one marketing, two years on, by Jesse Quatse (Research Director, Pay By Touch)
Customer Loyalty marketing article no. 39895 is 'HYPERMARKETS PRESENT NEW RETAIL OPPORTUNITY IN CHINA'  Hypermarkets present new retail opportunity in China
Customer Loyalty marketing article no. 70061 is 'HOW TO TURN UNHAPPY CUSTOMERS INTO LOYAL SUPPORTERS'  How to turn unhappy customers into loyal supporters
Customer Loyalty marketing article no. 6119 is 'CAPITAL ONE ADDS REWARDS TO MONEY MARKET ACCOUNT'  Capital One adds rewards to money market account
Customer Loyalty marketing article no. 88785 is 'VIRGIN MEDIA TRACKS CHURN THROUGH CUSTOMER FEEDBACK'  Virgin Media tracks churn through customer feedback
Customer Loyalty marketing article no. 25765 is 'PULSE LOYALTY SCHEME EXPANDS INTO NEW ZEALAND'  Pulse loyalty scheme expands into New Zealand
Customer Loyalty marketing article no. 14825 is 'THE TECHNOLOGY OF ONE-TO-ONE MARKETING, TWO YEARS ON'  The technology of one-to-one marketing, two years on
Customer Loyalty marketing article no. 27320 is 'CANADIAN MOBILE PHONE USERS GET NEW FIDO REWARDS'  Canadian mobile phone users get new Fido Rewards
Customer Loyalty marketing article no. 88203 is 'STOMP SINGAPORE LAUNCHES LOYALTY CARD & CLUB'  Stomp Singapore launches loyalty card & club
Customer Loyalty marketing article no. 5553 is 'TRUCASH GIFTING EXTENDS INTO THE TIMESHARE MARKET'  TruCash gifting extends into the timeshare market
Customer Loyalty marketing article no. 53212 is 'CANADIAN BANK CUSTOMERS MOSTLY GO FOR CONVENIENCE'  Canadian bank customers mostly go for convenience
Customer Loyalty marketing article no. 50008 is 'UK STUDENT LOYALTY CARD EXPANDS PARTNER LIST'  UK student loyalty card expands partner list
Customer Loyalty marketing article no. 59621 is 'CAR MAKERS GETTING MORE CAREFUL WITH INCENTIVES'  Car makers getting more careful with incentives
 
Read the marketing and loyalty reports for this week
 

Information for the week ending September 14th, 2007...

Customer Loyalty marketing article no. 43565 is 'STRATIVITY ANNOUNCES NEW CEM CERTIFICATION PROGRAMME'  Strativity announces new CEM certification programme
Customer Loyalty marketing article no. 57451 is 'SANDWICH BOARD ADS ARE FAR FROM GONE, IT SEEMS'  Sandwich board ads are far from gone, it seems
Customer Loyalty marketing article no. 62385 is 'CANADIAN DRIVERS TO GET CAA DOLLARS AT BEST WESTERN'  Canadian drivers to get CAA Dollars at Best Western
Customer Loyalty marketing article no. 87356 is 'BEST CUSTOMER SERVICE ASSET IS STAFF, STUDY FINDS'  Best customer service asset is staff, study finds
Customer Loyalty marketing article no. 85883 is 'CROWNE PLAZA TO ASK MAVERICK GUESTS WHAT TO DO'  Crowne Plaza to ask maverick guests what to do
Customer Loyalty marketing article no. 45468 is 'ADMIRALS CLUB SIGNS ON FOR HOSPITALITY RESEARCH'  Admirals Club signs on for hospitality research
Customer Loyalty marketing article no. 52541 is 'WAYS TO ENGAGE CONSUMERS THROUGH SOCIAL NETWORKING'  Ways to engage consumers through social networking
Customer Loyalty marketing article no. 57881 is 'CARREFOUR MALAYSIA LAUNCHES NEW LOYALTY PROGRAMME'  Carrefour Malaysia launches new loyalty programme
Customer Loyalty marketing article no. 94682 is 'AEROPLAN ADDS ONLINE MUSIC STORE FOR MEMBERS'  Aeroplan adds online music store for members
Customer Loyalty marketing article no. 42748 is 'EMAX LOYALTY STARTS UP WITH SELEKTPOINTS SUPPORT'  Emax Loyalty starts up with SelektPoints support
Customer Loyalty marketing article no. 71992 is 'OFFICE DEPOT RELAUNCHES WORKLIFE REWARDS PROGRAMME'  Office Depot relaunches Worklife Rewards programme
Customer Loyalty marketing article no. 77735 is 'GE TO ISSUE NEW PROVIDENT BANK REWARDS CARD'  GE to issue new Provident Bank Rewards card
Customer Loyalty marketing article no. 47164 is 'GOLDEN TULIP HOTELS PARTNERS WITH VIRGIN NIGERIA'S FFP'  Golden Tulip hotels partners with Virgin Nigeria's FFP
Customer Loyalty marketing article no. 12320 is 'SURVEY EXAMINES LATEST US CONSUMER LOYALTY TRENDS'  Survey examines latest US consumer loyalty trends
Customer Loyalty marketing article no. 70181 is 'EMIRATES BANK UNVEILS PAYPASS & REWARDS CARD'  Emirates Bank unveils PayPass & rewards card
 
Read the marketing and loyalty reports for this week
 

Information for the week ending September 7th, 2007...

Customer Loyalty marketing article no. 64581 is 'WHY LOW INCOME SHOPPERS ARE A FUTURE OPPORTUNITY'  Why low income shoppers are a future opportunity
Customer Loyalty marketing article no. 73385 is 'HUGHES TO DRIVE GSTV BROADCASTS AT THE FUEL PUMP'  Hughes to drive GSTV broadcasts at the fuel pump
Customer Loyalty marketing article no. 32879 is 'GOOD USE OF DATA ACHIEVES 179% ROI ON MAILING'  Good use of data achieves 179% ROI on mailing
Customer Loyalty marketing article no. 52768 is 'CUSTOMER RELATIONSHIPS: LEARNING FROM THE UTILITY SECTOR'  Customer relationships: learning from the utility sector
Customer Loyalty marketing article no. 93098 is 'PASSENGERS CRITICISE AIRLINES FOR DELAYS BUT STILL PLAN TO FLY'  Passengers criticise airlines for delays but still plan to fly
Customer Loyalty marketing article no. 65584 is 'MCDONALD'S ARCH CARD CONTRIBUTES TO COLLEGE SAVINGS'  McDonald's Arch Card contributes to college savings
Customer Loyalty marketing article no. 41017 is 'WHICH SECTORS WILL SUFFER FROM LOWER CONSUMER CONFIDENCE?'  Which sectors will suffer from lower consumer confidence?
Customer Loyalty marketing article no. 40983 is 'CUSTOMERS CITE DATA LOSS AS KEY BRAND REPUTATION BREAKER'  Customers cite data loss as key brand reputation breaker
Customer Loyalty marketing article no. 93321 is 'PERSONALLY TAILORED TV ADS IMPRESS TEST MARKET'  Personally tailored TV ads impress test market
Customer Loyalty marketing article no. 36306 is 'AEROPLAN TO HELP HOME-MOVERS DODGE JUNK-MAIL'  Aeroplan to help home-movers dodge junk-mail
Customer Loyalty marketing article no. 80501 is 'BOOMERS FORESEE THE COMING OF A CASHLESS SOCIETY'  Boomers foresee the coming of a cashless society
Customer Loyalty marketing article no. 34572 is 'EXPECTATION OF A GOOD CUSTOMER EXPERIENCE IS RISING'  Expectation of a good customer experience is rising
Customer Loyalty marketing article no. 98919 is 'ROGERS VIDEO LAUNCHES STAR REWARDS LOYALTY SCHEME'  Rogers Video launches Star Rewards loyalty scheme
Customer Loyalty marketing article no. 61044 is 'EUROPEAN KIOSKS CONFERENCE DETAILS ANNOUNCED'  European kiosks conference details announced
Customer Loyalty marketing article no. 33937 is 'STUDY IDENTIFIES THE KEY DRIVERS OF BRAND LOYALTY'  Study identifies the key drivers of brand loyalty
Customer Loyalty marketing article no. 41818 is 'IQPC CUSTOMER LOYALTY SUMMIT COMES TO FLORIDA'  IQPC customer loyalty summit comes to Florida
Customer Loyalty marketing article no. 44439 is 'NEW RESTAURANT GIFT & LOYALTY CARD PLATFORM LAUNCHED'  New restaurant gift & loyalty card platform launched
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 31st, 2007...

Customer Loyalty marketing article no. 16668 is 'UK FIRMS MISSING VALUE OF BILL/STATEMENT MARKETING'  UK firms missing value of bill/statement marketing
Customer Loyalty marketing article no. 24951 is 'PAPER EXAMINES WEB 2.0'S EFFECT ON RELATIONSHIPS'  Paper examines Web 2.0's effect on relationships
Customer Loyalty marketing article no. 60199 is 'TRUST IN CANADIAN COMPANIES BETTER THAN EXPECTED'  Trust in Canadian companies better than expected
Customer Loyalty marketing article no. 54454 is 'GAME CONSOLE ADS TO REACH US$850M BY 2011'  Game console ads to reach US$850m by 2011
Customer Loyalty marketing article no. 42202 is 'WHAT ARE THE REAL BENEFITS OF A SINGLE CUSTOMER VIEW?'  What are the real benefits of a single customer view?
Customer Loyalty marketing article no. 84264 is 'WHY WEB 2.0-BASED CUSTOMER RELATIONSHIPS WORK - OR NOT'  Why Web 2.0-based customer relationships work - or not
Customer Loyalty marketing article no. 31521 is 'NEW LOYALTY SCHEME OPENS IN UK FOR LOCAL BUSINESSES'  New loyalty scheme opens in UK for local businesses
Customer Loyalty marketing article no. 49098 is 'CITIBANK SENDS OFFERS DIRECT TO CUSTOMERS' MOBILE PHONES'  Citibank sends offers direct to customers' mobile phones
Customer Loyalty marketing article no. 41621 is 'STOCKHOLDERS VOTE FOR CATALINA MARKETING MERGER'  Stockholders vote for Catalina Marketing merger
Customer Loyalty marketing article no. 64051 is 'THREE TIERS FOR VIRGIN BLUE'S FREQUENT FLYERS'  Three tiers for Virgin Blue's frequent flyers
Customer Loyalty marketing article no. 43350 is 'REDEMPTION BARGAINS FOR UNITED PLUS MEMBERS'  Redemption bargains for United Plus members
Customer Loyalty marketing article no. 71785 is 'BORDERS REWARDS REACHES 20M MEMBER MILESTONE'  Borders Rewards reaches 20m member milestone
Customer Loyalty marketing article no. 13038 is 'ONLINE LEAD GENERATOR CLAIMS A MILLION A MONTH'  Online lead generator claims a million a month
Customer Loyalty marketing article no. 15545 is 'SPEED REWARDS TO GIVE AWAY LUXURY RACE EXPERIENCE'  Speed Rewards to give away luxury race experience
Customer Loyalty marketing article no. 33703 is 'UK GROCERY COMPETITION STARTS GETTING TOUGHER'  UK grocery competition starts getting tougher
Customer Loyalty marketing article no. 54428 is 'THE TOP TEN MYTHS ABOUT LUXURY CONSUMERS'  The top ten myths about luxury consumers
Customer Loyalty marketing article no. 44411 is 'CREDIT CARD'S REWARDS GO TOWARD HEALTH CARE'  Credit card's rewards go toward health care
Customer Loyalty marketing article no. 1022 is 'DOLLAR OFFERS TRIPLE FFP MILES OR POINTS'  Dollar offers triple FFP miles or points
Customer Loyalty marketing article no. 57453 is 'FUTURA REWARDS LAUNCHES SAVINGS REWARDS CREDIT CARD'  Futura Rewards launches savings rewards credit card
Customer Loyalty marketing article no. 20069 is 'DISCOUNTS BEING DRIVEN AWAY BY LOYALTY MARKETING'  Discounts being driven away by loyalty marketing
Customer Loyalty marketing article no. 58781 is 'EUROPEANS WELCOME AFFINITY MARKETING BY MAIL'  Europeans welcome affinity marketing by mail
Customer Loyalty marketing article no. 89236 is 'BJ'S WHOLESALE CLUB LAUNCHES VISA REWARDS CARD'  BJ's Wholesale Club launches Visa rewards card
Customer Loyalty marketing article no. 4854 is 'AIR MILES EXPANDS TO 70+ PARTNERS IN BAHRAIN'  Air Miles expands to 70+ partners in Bahrain
Customer Loyalty marketing article no. 84559 is 'THANKS AGAIN REWARDS PIGGY-BACK ON EXISTING CARDS'  Thanks Again rewards piggy-back on existing cards
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 24th, 2007...

Customer Loyalty marketing article no. 97371 is 'PERSONALISATION THREATENS PRICE COMPARISON SHOPPING'  Personalisation threatens price comparison shopping
Customer Loyalty marketing article no. 98439 is 'CITIBANK RUSSIA OFFERS UNLIMITED MILES & MORE REWARDS'  CitiBank Russia offers unlimited Miles & More rewards
Customer Loyalty marketing article no. 95235 is 'EXTRA REWARDS FOR DOLLAR CAR RENTAL AGENTS'  Extra rewards for Dollar car rental agents
Customer Loyalty marketing article no. 37638 is 'TRUE BENEFITS OF THE MOBILE CHANNEL REVEALED'  True benefits of the mobile channel revealed
Customer Loyalty marketing article no. 82240 is 'LUFTHANSA AND AIR ASTANA SET TO TEAM UP'  Lufthansa and Air Astana set to team up
Customer Loyalty marketing article no. 95317 is 'BSP REWARDS TO ADOPT CREDITZ DIGITAL CURRENCY'  BSP Rewards to adopt Creditz digital currency
Customer Loyalty marketing article no. 55794 is 'AD-DRIVEN M-SHOPPING SERVICE LAUNCHES IN THE UK'  Ad-driven m-shopping service launches in the UK
Customer Loyalty marketing article no. 14137 is 'POOR US ECONOMY FAILS TO WORRY THE LUXURY CONSUMER'  Poor US economy fails to worry the luxury consumer
Customer Loyalty marketing article no. 39108 is 'CITIBANK LAUNCHES PREMIERMILES CREDIT CARD'  Citibank launches PremierMiles credit card
Customer Loyalty marketing article no. 63901 is 'BUILDING CUSTOMER ENGAGEMENT THE MOBILE WAY'  Building customer engagement the mobile way
Customer Loyalty marketing article no. 94876 is 'CUSTOMER SATISFACTION FLATTENS OUT ACROSS THE BOARD'  Customer satisfaction flattens out across the board
Customer Loyalty marketing article no. 1949 is 'GREEN CARD'S REWARDS HELP OFFSET CARBON EMISSIONS'  Green card's rewards help offset carbon emissions
Customer Loyalty marketing article no. 53881 is 'PEER REVIEW BEATS SMS FOR GENERATION Y MARKETING'  Peer review beats SMS for Generation Y marketing
Customer Loyalty marketing article no. 37859 is 'AMEX PLATINUM OFFERS AA AIRPORT LOUNGE ACCESS'  Amex Platinum offers AA airport lounge access
Customer Loyalty marketing article no. 85924 is 'E-SHOPPERS TURN TO CATALOGUES FOR INITIAL RESEARCH'  E-shoppers turn to catalogues for initial research
Customer Loyalty marketing article no. 43778 is 'POINTS INTERNATIONAL'S NEW P2P SCHEME 'ON TRACK''  Points International's new P2P scheme 'on track'
Customer Loyalty marketing article no. 29488 is 'NEW MAX CARD TO OFFER ECO-FRIENDLY DISCOUNTS'  New Max Card to offer eco-friendly discounts
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 17th, 2007...

Customer Loyalty marketing article no. 36928 is 'BRITISH CONSUMERS FRUSTRATED WITH AUTOMATED SERVICE'  British consumers frustrated with automated service
Customer Loyalty marketing article no. 41460 is 'HAWAIIAN RESTAURANTS JOIN REWARDS NETWORK'  Hawaiian restaurants join Rewards Network
Customer Loyalty marketing article no. 24936 is 'UK WORKERS REWARDED FOR GREENER TRAVEL TO THE OFFICE'  UK workers rewarded for greener travel to the office
Customer Loyalty marketing article no. 79814 is 'MKM GROUP ACQUIRES AUSTRALIAN MARKETING FIRM'  MKM Group acquires Australian marketing firm
Customer Loyalty marketing article no. 88618 is 'FMCG MANUFACTURERS ENCOURAGED TO MARKET ONLINE'  FMCG manufacturers encouraged to market online
Customer Loyalty marketing article no. 48112 is 'SUCCESS FACTORS FOR GIFT CARD LAUNCHES IN NEW MARKETS'  Success factors for gift card launches in new markets
Customer Loyalty marketing article no. 41444 is 'GIFTEX REPORTS GROWING INTEREST IN PREPAID GIFT CARDS'  Giftex reports growing interest in prepaid gift cards
Customer Loyalty marketing article no. 8332 is 'ETIHAD GUEST GIVES AWAY LUXURY PRIZES FOR FIRST ANNIVERSARY'  Etihad Guest gives away luxury prizes for first anniversary
Customer Loyalty marketing article no. 80817 is 'SHOPKO STORES LAUNCHES NEW LOYALTY PROGRAMME'  Shopko Stores launches new loyalty programme
Customer Loyalty marketing article no. 29692 is 'BONUS POINTS MALL MEANS EVEN MORE MEMBERSHIP REWARDS'  Bonus Points Mall means even more Membership Rewards
Customer Loyalty marketing article no. 29952 is 'WHY BANKS NEED BLOGS TO ENGAGE THEIR CUSTOMERS'  Why banks need blogs to engage their customers
Customer Loyalty marketing article no. 8555 is 'LOYALTY SIGN-UP KIOSKS ROLL OUT ACROSS THE US'  Loyalty sign-up kiosks roll out across the US
Customer Loyalty marketing article no. 24982 is 'STUDENT PRICE CARD SIGNS UP THREE NEW PARTNERS'  Student Price Card signs up three new partners
Customer Loyalty marketing article no. 49144 is 'HAWAIIAN AIRLINES PARTNERS WITH SHOP4MILES'  Hawaiian Airlines partners with Shop4Miles
Customer Loyalty marketing article no. 49805 is 'CITI REWARDS CARD OFFERS AUTOMATIC REDEMPTION'  Citi rewards card offers automatic redemption
Customer Loyalty marketing article no. 87594 is 'MORE CONSUMERS BUYING BASED ON CORPORATE ETHICS'  More consumers buying based on corporate ethics
Customer Loyalty marketing article no. 47669 is 'BUY AND FLY! LAUNCHES E-RETAIL PORTAL FOR EXTRA POINTS'  Buy and Fly! launches e-retail portal for extra points
Customer Loyalty marketing article no. 22612 is 'TESCO'S SCREENS INCREASE BRAND SALES BY UP TO 25%'  Tesco's screens increase brand sales by up to 25%
Customer Loyalty marketing article no. 57051 is 'KATZ RENEWS AIR MILES CANADA PARTNERSHIP'  Katz renews Air Miles Canada partnership
Customer Loyalty marketing article no. 6850 is 'VIRGIN VIP SCHEME REACHES 150,000 MEMBERS'  Virgin VIP scheme reaches 150,000 members
Customer Loyalty marketing article no. 10279 is 'E-CUSTOMER ACQUISITION COSTS GROWING ALONGSIDE PROFITS'  E-customer acquisition costs growing alongside profits
Customer Loyalty marketing article no. 31901 is 'WISE MARKETERS ARE 'BEST IN CLASS' FOR IN-STORE KIOSKS'  Wise marketers are 'best in class' for in-store kiosks
Customer Loyalty marketing article no. 20151 is 'TELECOMS CUSTOMER INTELLIGENCE EXPLORED IN SPAIN'  Telecoms customer intelligence explored in Spain
Customer Loyalty marketing article no. 75432 is 'STARWOOD REVAMPS PREFERRED GUEST WEB SITE'  Starwood revamps Preferred Guest web site
Customer Loyalty marketing article no. 43130 is 'EVE MAGAZINE LAUNCHES SUBSCRIBER LOYALTY SCHEME'  Eve Magazine launches subscriber loyalty scheme
Customer Loyalty marketing article no. 86923 is 'DRUG FAIR & COST CUTTER LAUNCH REWARDS PROGRAMME'  Drug Fair & Cost Cutter launch rewards programme
Customer Loyalty marketing article no. 8873 is 'THE 6 KEY FACTORS THAT INFLUENCE CUSTOMER LOYALTY, BY PETER CLARK (CO-AUTHOR, THE LOYALTY GUIDE REPORTS)'  The 6 key factors that influence customer loyalty, by Peter Clark (Co-author, The Loyalty Guide reports)
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 10th, 2007...

Customer Loyalty marketing article no. 40916 is 'HOW USER-GENERATED CONTENT BOOSTS CUSTOMER SATISFACTION'  How user-generated content boosts customer satisfaction
Customer Loyalty marketing article no. 33439 is 'BEST PRACTICES TO STOP A GOOD LOYALTY SCHEME FROM STALLING'  Best practices to stop a good loyalty scheme from stalling
Customer Loyalty marketing article no. 88659 is 'VESDIA SIGNS UP NEW MULTI-CHANNEL MERCHANTS'  Vesdia signs up new multi-channel merchants
Customer Loyalty marketing article no. 21368 is 'CANADIAN TOLL ROAD HANDS OUT VALUABLE LOYALTY REWARDS'  Canadian toll road hands out valuable loyalty rewards
Customer Loyalty marketing article no. 49802 is 'PREPAID CARDS' SUCCESS LIES IN SOLVING CONSUMER PROBLEMS'  Prepaid cards' success lies in solving consumer problems
Customer Loyalty marketing article no. 11089 is 'HOW SHOPPER BEHAVIOUR SHIFTS AS FUEL PRICES RISE'  How shopper behaviour shifts as fuel prices rise
Customer Loyalty marketing article no. 13889 is 'EATZA PIZZA BUFFET JOINS REWARDS NETWORK'  Eatza Pizza Buffet joins Rewards Network
Customer Loyalty marketing article no. 32047 is 'BOWLING REWARDS GOES WIRELESS FOR AMATEURS'  Bowling Rewards goes wireless for amateurs
Customer Loyalty marketing article no. 3837 is 'BABYGIFTIDEA.COM LAUNCHES NEW LOYALTY SCHEME'  BabyGiftIdea.com launches new loyalty scheme
Customer Loyalty marketing article no. 93818 is 'ONLINE PRE-SHOPPERS SPEND 41% MORE IN STORES'  Online pre-shoppers spend 41% more in stores
Customer Loyalty marketing article no. 50430 is 'SCIENTIFIC SATISFACTION ALONE CAN'T BUILD BRAND LOYALTY'  Scientific satisfaction alone can't build brand loyalty
Customer Loyalty marketing article no. 631 is 'SOCIAL NETWORKING SEES RAPID GROWTH GLOBALLY'  Social networking sees rapid growth globally
Customer Loyalty marketing article no. 63245 is 'THE TOP TEN MYTHS ABOUT COUPONS - AND THE TRUTH'  The top ten myths about coupons - and the truth
Customer Loyalty marketing article no. 75399 is 'US E-RETAIL SALES HAVE CLIMBED 23% IN A YEAR'  US e-retail sales have climbed 23% in a year
Customer Loyalty marketing article no. 40988 is 'STUDY FINDS MEN PREFER TELEVISION TO THE INTERNET'  Study finds men prefer television to the internet
Customer Loyalty marketing article no. 56606 is 'REBEL OFFICE SUPPLIES LAUNCHES UK E-LOYALTY SCHEME'  Rebel Office Supplies launches UK e-loyalty scheme
Customer Loyalty marketing article no. 36311 is 'FLYBE LAUNCHES REWARDS4ALL FREQUENT FLYER PROGRAMME'  Flybe launches Rewards4All frequent flyer programme
Customer Loyalty marketing article no. 50018 is 'NECTAR RE-BRANDS AND TARGETS 'TREATS AND FUN''  Nectar re-brands and targets 'treats and fun'
Customer Loyalty marketing article no. 40809 is 'US CELLPHONE USERS SEEK GREATER APPRECIATION'  US cellphone users seek greater appreciation
Customer Loyalty marketing article no. 61910 is 'NEW GROUP 1 CCM EDITIONS TARGET VERTICAL MARKETS'  New Group 1 CCM editions target vertical markets
 
Read the marketing and loyalty reports for this week
 

Information for the week ending August 3rd, 2007...

Customer Loyalty marketing article no. 68319 is 'SMARTMEDIA UPGRADED FOR REGIONAL & CONTEXTUAL ONLINE ADS'  SmartMedia upgraded for regional & contextual online ads
Customer Loyalty marketing article no. 83434 is 'WAL-MART REINVIGORATES ITS LOW-PRICE POSITIONING'  Wal-Mart reinvigorates its low-price positioning
Customer Loyalty marketing article no. 96510 is 'ALLWORX LAUNCHES RESELLER LOYALTY PROGRAMME'  Allworx launches reseller loyalty programme
Customer Loyalty marketing article no. 10397 is 'LOYALTY LAB AND EPRIZE TEAM UP ON LOYALTY SYSTEMS'  Loyalty Lab and ePrize team up on loyalty systems
Customer Loyalty marketing article no. 74971 is 'KEY FACTORS INFLUENCING STUDENT SPENDING HABITS'  Key factors influencing student spending habits
Customer Loyalty marketing article no. 26501 is 'WHY LUXURY CONSUMERS ARE SO SIMILAR THE WORLD OVER'  Why luxury consumers are so similar the world over
Customer Loyalty marketing article no. 25028 is 'CARLSON MARKETING OFFERS DIGITAL MUSIC REWARDS'  Carlson Marketing offers digital music rewards
Customer Loyalty marketing article no. 2595 is 'MARITZ ADDS MALMAISON HOTELS TO EY PROGRAMME'  Maritz adds Malmaison hotels to EY programme
Customer Loyalty marketing article no. 83109 is 'BRAND LOYALTY STILL SUFFERING FROM EXCESSIVE CHOICE'  Brand loyalty still suffering from excessive choice
Customer Loyalty marketing article no. 88450 is 'GET SLIGHTLY FAMOUS: BECOME A CELEBRITY IN YOUR FIELD AND ATTRACT MORE BUSINESS WITH LESS EFFORT, BY STEVEN VAN YODER'  Get Slightly Famous: Become a Celebrity in Your Field and Attract More Business with Less Effort, by Steven Van Yoder
Customer Loyalty marketing article no. 98692 is 'NEVADA FASHION RETAILER LAUNCHES PRIVILEGES CLUB'  Nevada fashion retailer launches Privileges Club
Customer Loyalty marketing article no. 46759 is 'GE CARD OFFERS CARBON EMISSION 'EARTH REWARDS''  GE card offers carbon emission 'Earth Rewards'
Customer Loyalty marketing article no. 2561 is 'WHAT DO FOOD & GROCERY SHOPPERS REALLY WANT IN-STORE?'  What do food & grocery shoppers really want in-store?
Customer Loyalty marketing article no. 8304 is 'CUSTOMER SERVICE STILL A KEY DIFFERENTIATOR'  Customer service still a key differentiator
Customer Loyalty marketing article no. 4291 is 'HOW OUTDATED DIRECT MAIL TACTICS COULD COST MILLIONS'  How outdated direct mail tactics could cost millions
Customer Loyalty marketing article no. 69446 is 'RECYCLING REWARDS SCHEME ADOPTS RFID TO BOOST ADOPTION'  Recycling rewards scheme adopts RFID to boost adoption
Customer Loyalty marketing article no. 76029 is 'NEWEGG SEEKS VP OF MARKETING - COULD IT BE YOU?'  Newegg seeks VP of Marketing - could it be you?
Customer Loyalty marketing article no. 15550 is 'IPOINTS COALITION LAUNCHES SUMMER SCRATCHATHON'  iPoints coalition launches Summer Scratchathon
Customer Loyalty marketing article no. 49810 is 'THE ROLE OF LOYALTY IN CHOOSING CREDIT OR DEBIT PAYMENTS'  The role of loyalty in choosing credit or debit payments
Customer Loyalty marketing article no. 32057 is 'FIRST SIGNS OF A UK CONSUMER SPENDING SLOWDOWN?'  First signs of a UK consumer spending slowdown?
Customer Loyalty marketing article no. 58760 is 'EMIRATES BANK ANNOUNCES SUMMER LOYALTY BONUSES'  Emirates Bank announces summer loyalty bonuses
Customer Loyalty marketing article no. 98682 is 'ATA TRAVEL AWARDS JOINS POINTS.COM EXCHANGE'  ATA Travel Awards joins Points.com exchange
Customer Loyalty marketing article no. 65571 is 'STUDY EXAMINES UK CUSTOMER LOYALTY BY SECTOR'  Study examines UK customer loyalty by sector
 
Read the marketing and loyalty reports for this week
 

Information for the week ending July 27th, 2007...

Customer Loyalty marketing article no. 74919 is 'LUFTHANSA HAS MOST VALUABLE FFP TIER, STUDY FINDS'  Lufthansa has most valuable FFP tier, study finds
Customer Loyalty marketing article no. 75178 is 'DELTA SIGNS LOYALTY PARTNERSHIP WITH HILTON'  Delta signs loyalty partnership with Hilton
Customer Loyalty marketing article no. 27517 is 'AVIS LAUNCHES CHEAPER CAR RENTAL OPTION IN CANADA'  Avis launches cheaper car rental option in Canada
Customer Loyalty marketing article no. 76733 is 'WHAT'S THE MARKETING VALUE OF SOCIAL NETWORKS?'  What's the marketing value of social networks?
Customer Loyalty marketing article no. 896 is 'SEAMILES LAUNCHES NEW REWARDS CREDIT CARD'  SeaMiles launches new rewards credit card
Customer Loyalty marketing article no. 54966 is 'MORE FOR LESS FOR AADVANTAGE MEMBERS'  More for less for AAdvantage members
Customer Loyalty marketing article no. 39347 is 'CAPTURING THE WALLET OF THE 'HYBRID CONSUMER''  Capturing the wallet of the 'hybrid consumer'
Customer Loyalty marketing article no. 99421 is 'CUSTOMER ACQUISITION BASED ON CREDIT PERSONALITIES'  Customer acquisition based on credit personalities
Customer Loyalty marketing article no. 45755 is 'CONSUMERS SHOW LITTLE LOYALTY TO HEALTH WEB SITES'  Consumers show little loyalty to health web sites
Customer Loyalty marketing article no. 6460 is 'ACCENTURE PUBLISHES NEW INSIGHTS INTO CRM'  Accenture publishes new insights into CRM
Customer Loyalty marketing article no. 29700 is 'PRIORITY CLUB LAUNCHES MORE ENGAGING EMAGAZINE'  Priority Club launches more engaging eMagazine
Customer Loyalty marketing article no. 6865 is 'GEDENIM LAUNCHES RFID-BASED LOYALTY PROGRAMME'  GeDenim launches RFID-based loyalty programme
Customer Loyalty marketing article no. 48519 is 'MASSIVE DAMAGE CAUSED BY SLOW E-MAIL ANSWERS'  Massive damage caused by slow e-mail answers
Customer Loyalty marketing article no. 36770 is 'SOUTH AFRICAN REWARD SCHEMES RANKED BY VALUE'  South African reward schemes ranked by value
Customer Loyalty marketing article no. 72018 is 'MARKETING SUMMIT ANNOUNCED FOR MOBILE OPERATORS'  Marketing summit announced for mobile operators
Customer Loyalty marketing article no. 94881 is 'COLDWATER CREEK LAUNCHES 'ONECREEK' LOYALTY SCHEME'  Coldwater Creek launches 'OneCreek' loyalty scheme
Customer Loyalty marketing article no. 38675 is 'BART LAUNCHES REWARDS-BASED MASTERCARD'  BART launches rewards-based MasterCard
 
Read the marketing and loyalty reports for this week
 

Information for the week ending July 20th, 2007...

Customer Loyalty marketing article no. 850 is 'ICLP PUBLISHES BEST PRACTICES FOR NEW LOYALTY SCHEMES'  ICLP publishes best practices for new loyalty schemes
Customer Loyalty marketing article no. 12195 is 'SOUTH AFRICA SHIFTS RULES ON LOYALTY POINT LIABILITY'  South Africa shifts rules on loyalty point liability
Customer Loyalty marketing article no. 4718 is 'GOOD WEB SITE EXPERIENCE SEEN AS 'BRAND BOOSTER''  Good web site experience seen as 'brand booster'
Customer Loyalty marketing article no. 71103 is 'MOST MARKETERS TO INCLUDE SOCIAL MEDIA, SURVEY SAYS'  Most marketers to include social media, survey says
Customer Loyalty marketing article no. 3811 is 'POINTS INTERNATIONAL'S TRANSACTIONS GROW BY 40%'  Points International's transactions grow by 40%
Customer Loyalty marketing article no. 5688 is 'ONEPASS SURPRISES LOYAL FLYERS ON 20TH ANNIVERSARY'  OnePass surprises loyal flyers on 20th anniversary
Customer Loyalty marketing article no. 79730 is 'WORD OF MOUTH ISN'T JUST TALK - IT'S LISTENING, TOO'  Word of mouth isn't just talk - it's listening, too
Customer Loyalty marketing article no. 82530 is 'SMITH BARNEY JOINS THE THANK YOU NETWORK'  Smith Barney joins the Thank You Network
Customer Loyalty marketing article no. 689 is 'NEW FAMILY PROMOTION FROM THE GOLD CROWN CLUB'  New family promotion from the Gold Crown Club
Customer Loyalty marketing article no. 92804 is 'ALLIANCE & LEICESTER IMPROVES MARKETING OPERATIONS'  Alliance & Leicester improves marketing operations
Customer Loyalty marketing article no. 56229 is 'HOW WEB 2.0 COULD IMPROVE ON CUSTOMER RELATIONSHIPS'  How Web 2.0 could improve on customer relationships
Customer Loyalty marketing article no. 12841 is 'B2B MARKETING MOVES ONLINE DESPITE DATA ISSUES'  B2B marketing moves online despite data issues
Customer Loyalty marketing article no. 69272 is 'SUNCOM OFFERS NEW HANDSETS AS LOYALTY REWARDS'  SunCom offers new handsets as loyalty rewards
Customer Loyalty marketing article no. 31888 is 'BEAUTY RETAILERS TURNING TO LOYALTY PROGRAMMES'  Beauty retailers turning to loyalty programmes
Customer Loyalty marketing article no. 44041 is 'GAP LAUNCHES LOYALTY REWARDS CREDIT CARD WITH GE'  Gap launches loyalty rewards credit card with GE
Customer Loyalty marketing article no. 27613 is 'HOW ANALYTICAL COMPETITORS ARE STEALING CUSTOMERS AWAY'  How analytical competitors are stealing customers away
Customer Loyalty marketing article no. 43230 is 'DOROTHY LANE UPGRADES CLUB DLM WITH KIOSKS'  Dorothy Lane upgrades Club DLM with kiosks
Customer Loyalty marketing article no. 22936 is 'CUSTOMER DATA QUALITY IS GREATEST CHALLENGE'  Customer data quality is greatest challenge
Customer Loyalty marketing article no. 12428 is 'VALUE OF SOUTH AFRICAN LOYALTY MILES QUESTIONED'  Value of South African loyalty miles questioned
Customer Loyalty marketing article no. 3220 is 'AIRPOINTS MEMBERS TO UPGRADE ON STAR ALLIANCE'  Airpoints members to upgrade on Star Alliance
Customer Loyalty marketing article no. 4288 is 'HP RESELLER LOYALTY POINTS SCHEME SUCCEEDS IN IRELAND'  HP reseller Loyalty Points scheme succeeds in Ireland
Customer Loyalty marketing article no. 53906 is 'NECTAR RUNS NEW CARD GAME AT SAINSBURY'S'  Nectar runs new card game at Sainsbury's
Customer Loyalty marketing article no. 63519 is 'THE STRANGEST THINGS AFFECT CONSUMERS' CHOICES'  The strangest things affect consumers' choices
Customer Loyalty marketing article no. 34680 is 'COULD DREAMLINER BE THE ULTIMATE B2B2C BRAND LAUNCH?'  Could Dreamliner be the ultimate B2B2C brand launch?
Customer Loyalty marketing article no. 41232 is 'KEEPING CUSTOMERS IN THE BACK-TO-SCHOOL SEASON'  Keeping customers in the back-to-school season
 
Read the marketing and loyalty reports for this week
 

Information for the week ending July 13th, 2007...

Customer Loyalty marketing article no. 13460 is 'EMPLOYEE REWARDS STILL A MISSING LINK FOR LOYALTY'  Employee rewards still a missing link for loyalty
Customer Loyalty marketing article no. 64989 is 'LOYALTY LAB SECURES US$7M FOR NEW EXPANSION'  Loyalty Lab secures US$7m for new expansion
Customer Loyalty marketing article no. 90288 is 'VIDEO GAME SCHEME OFFERS DISCOUNTS FOR THE LOYAL'  Video game scheme offers discounts for the loyal
Customer Loyalty marketing article no. 21265 is 'SEVEN WAYS TO MAKE MARKETING EMAILS MORE READABLE'  Seven ways to make marketing emails more readable
Customer Loyalty marketing article no. 28337 is 'STUDY FINDS MOST-WANTED AIRLINE & FFP IMPROVEMENTS'  Study finds most-wanted airline & FFP improvements
Customer Loyalty marketing article no. 66467 is 'ALAMO AND ALL NIPPON AIRWAYS SIGN LOYALTY PARTNERSHIP'  Alamo and All Nippon Airways sign loyalty partnership
Customer Loyalty marketing article no. 50445 is 'MASTERCARD TO HELP MAKE MLB FAN'S DREAM COME TRUE'  MasterCard to help make MLB fan's dream come true
Customer Loyalty marketing article no. 98511 is 'CULTURAL DIFFERENCES SEEN IN REWARDS CREDIT CARDS'  Cultural differences seen in rewards credit cards
Customer Loyalty marketing article no. 905 is 'EXPERIAN CLAIMS 'OLD SCHOOL' MARKETING IS DEAD'  Experian claims 'old school' marketing is dead
Customer Loyalty marketing article no. 60056 is 'DISCOVER CARD TOPS LOYALTY INDEX ONCE AGAIN'  Discover Card tops loyalty index once again
Customer Loyalty marketing article no. 55750 is 'NEXT SOUTH AFRICAN LOYALTY SUMMIT ANNOUNCED'  Next South African loyalty summit announced
Customer Loyalty marketing article no. 47464 is 'UK MAILING LIST ABUSE HAS QUADRUPLED SINCE 2001'  UK mailing list abuse has quadrupled since 2001
Customer Loyalty marketing article no. 25438 is 'AL TAYER LAUNCHES MULTI-TIERED RETAIL LOYALTY SCHEME'  Al Tayer launches multi-tiered retail loyalty scheme
Customer Loyalty marketing article no. 11550 is 'SEAT IRELAND SUCCEEDS WITH NEW STAFF REWARDS'  SEAT Ireland succeeds with new staff rewards
Customer Loyalty marketing article no. 92986 is 'INDIAN CINEMA TARGETS PROFITABILITY THROUGH LOYALTY'  Indian cinema targets profitability through loyalty
Customer Loyalty marketing article no. 75233 is 'VICE VERSA MOVES INTO LOYALTY WITH DUBAI GOLD CARD'  Vice Versa moves into loyalty with Dubai gold card
Customer Loyalty marketing article no. 30545 is 'ADVIVA UNVEILS SPECIFIC WEB SITE ADVERT TARGETING'  Adviva unveils specific web site advert targeting
Customer Loyalty marketing article no. 50435 is 'NORWICH UNION LAUNCHES UK PREPAID REWARDS CARD'  Norwich Union launches UK prepaid rewards card
 
Read the marketing and loyalty reports for this week
 

Information for the week ending July 6th, 2007...

Customer Loyalty marketing article no. 69482 is 'MARITZ & DISNEY TO BOOST CUSTOMER EXPERIENCES'  Maritz & Disney to boost customer experiences
Customer Loyalty marketing article no. 44915 is 'PROMOTION FROM EMIRATES BANK & EMIRATES CO-OP'  Promotion from Emirates Bank & Emirates Co-op
Customer Loyalty marketing article no. 18617 is 'UK CO-OP TO ISSUE £19.6M IN DIVIDENDS'  UK Co-op to issue £19.6m in Dividends
Customer Loyalty marketing article no. 90988 is 'MAGAZINE READERS A GOOD SOURCE OF WORD-OF-MOUTH'  Magazine readers a good source of word-of-mouth
Customer Loyalty marketing article no. 33973 is 'WHICH CHANNELS HOLD CONSUMERS' ATTENTION THE MOST?'  Which channels hold consumers' attention the most?
Customer Loyalty marketing article no. 58135 is 'SEAMILES LAUNCHES VISA REWARDS CARD'  SeaMiles launches Visa Rewards card
Customer Loyalty marketing article no. 29602 is 'MONEY BACK FROM NEW FORTUNOFF CARD'  Money back from new Fortunoff card
Customer Loyalty marketing article no. 93949 is 'HOW TO GAIN FROM MISSED WIN-BACK OPPORTUNITIES'  How to gain from missed win-back opportunities
Customer Loyalty marketing article no. 27466 is 'TRIPLE AADVANTAGE MILES THIS SUMMER'  Triple AAdvantage miles this summer
Customer Loyalty marketing article no. 33148 is 'AMERICAN AIRLINES AND MASTERCARD RUN SWEEPSTAKES'  American Airlines and MasterCard run sweepstakes
Customer Loyalty marketing article no. 41029 is 'AFTER SIXTY: MARKETING TO BABY BOOMERS, BY LESLIE M. HARRIS, MICHELLE EDELMAN'  After Sixty: Marketing To Baby Boomers, by Leslie M. Harris, Michelle Edelman
Customer Loyalty marketing article no. 90826 is 'CONSUMERS TO GAIN FROM UK GROCERY COMPETITION'  Consumers to gain from UK grocery competition
Customer Loyalty marketing article no. 14583 is 'LOYALTY CARDS: THE MOST COMMON SOURCE OF INSIGHT'  Loyalty cards: the most common source of insight
Customer Loyalty marketing article no. 9647 is 'ONE IN FIVE SERVICE CALLS CAUSE BAD FEELING'  One in five service calls cause bad feeling
Customer Loyalty marketing article no. 97896 is 'NEW CITIBANK REWARDS CATALOGUE LAUNCHED'  New Citibank Rewards catalogue launched
Customer Loyalty marketing article no. 59410 is 'ARE RETAIL CUSTOMER RELATIONSHIPS STILL A REALITY?'  Are retail customer relationships still a reality?
Customer Loyalty marketing article no. 53665 is 'NECTAR LAUNCHES POINTS-BASED CHILD TRUST FUNDS'  Nectar launches points-based Child Trust Funds
Customer Loyalty marketing article no. 97458 is 'CUSTOMER RETENTION STRATEGY SUMMIT COMES TO UK'  Customer Retention Strategy summit comes to UK
Customer Loyalty marketing article no. 86111 is 'GULF BANK OF KUWAIT JOINS SELEKTPOINTS COALITION'  Gulf Bank of Kuwait joins SelektPoints coalition
Customer Loyalty marketing article no. 33369 is 'KOBIE TAKES NEW PRESIDENT TO BOOST THE BRAND'  Kobie takes new president to boost the brand
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 29th, 2007...

Customer Loyalty marketing article no. 18668 is 'WHY SOCIAL NETWORK USERS AREN'T REALLY LOYAL'  Why social network users aren't really loyal
Customer Loyalty marketing article no. 41099 is 'AUTO INSURERS IMPROVE E-CUSTOMER RESPECT AT LAST'  Auto insurers improve e-customer respect at last
Customer Loyalty marketing article no. 47248 is 'CITY OF LIVERPOOL LAUNCHES RESIDENT PRIVILEGE CARD'  City of Liverpool launches resident privilege card
Customer Loyalty marketing article no. 95716 is 'IPOINTS UNVEILS TAILORED CONSUMER OFFERS ENGINE'  iPoints unveils tailored consumer offers engine
Customer Loyalty marketing article no. 36970 is 'STUDY FINDS BARRIERS TO NEW PAYMENT TECHNOLOGIES'  Study finds barriers to new payment technologies
Customer Loyalty marketing article no. 39769 is 'KENWORTH EXPANDS LOYAL TRUCK OWNERS' PRIVILEGES'  Kenworth expands loyal truck owners' privileges
Customer Loyalty marketing article no. 92507 is 'ICLP PUBLISHES LOYALTY TREND PAPERS IN SPANISH'  ICLP publishes loyalty trend papers in Spanish
Customer Loyalty marketing article no. 11475 is 'A TRICK THAT EXTREME SPORT BRANDS ARE MISSING'  A trick that extreme sport brands are missing
Customer Loyalty marketing article no. 1457 is 'SKY MILES AND AVIS PARTNER UP'  Sky Miles and Avis partner up
Customer Loyalty marketing article no. 90857 is 'LITTLE GRAD'S REWARDS HELP PAY STUDENT LOANS'  Little Grad's rewards help pay student loans
Customer Loyalty marketing article no. 21024 is 'LINK BETWEEN TARGETED OFFERS AND SATISFACTION CONFIRMED'  Link between targeted offers and satisfaction confirmed
Customer Loyalty marketing article no. 57081 is 'STUDY IDENTIFIES THE FOUR MINDSETS OF GROCERY SHOPPERS'  Study identifies the four mindsets of grocery shoppers
Customer Loyalty marketing article no. 42385 is 'IS THE NET PROMOTER SCORE REALLY THE ULTIMATE METRIC?'  Is the Net Promoter Score really the ultimate metric?
Customer Loyalty marketing article no. 79365 is 'A&P CANADA RENEWS AIR MILES PARTNERSHIP'  A&P Canada renews Air Miles partnership
Customer Loyalty marketing article no. 68424 is 'FIRST WATCH LAUNCHES DINER LOYALTY PROGRAMME'  First Watch launches diner loyalty programme
Customer Loyalty marketing article no. 74395 is 'SAVVY CONSUMERS WANT VALUE AS WELL AS REWARDS'  Savvy consumers want value as well as rewards
Customer Loyalty marketing article no. 35279 is 'HOW UK E-RETAILERS WOULD GAIN FROM SHARPER SERVICE'  How UK e-retailers would gain from sharper service
Customer Loyalty marketing article no. 52628 is 'UMPQUA BANK LAUNCHES DEBIT CARD LOYALTY SCHEME'  Umpqua Bank launches debit card loyalty scheme
Customer Loyalty marketing article no. 287 is 'ALTERIAN LAUNCHES PLATFORM WITH 'MARKETING REDEFINED''  Alterian launches platform with 'marketing redefined'
Customer Loyalty marketing article no. 97082 is 'AADVANTAGE LAUNCHES 'MILESTONES' E-MAGAZINE'  AAdvantage launches 'Milestones' e-magazine
Customer Loyalty marketing article no. 6696 is 'NEW SUMMER OFFER FOR GOLDPOINTS PLUS MEMBERS'  New summer offer for Goldpoints Plus members
Customer Loyalty marketing article no. 6465 is 'UK'S ROADCHEF LAUNCHES MOBILE LOYALTY SCHEME'  UK's RoadChef launches mobile loyalty scheme
Customer Loyalty marketing article no. 92983 is 'AMERICAN EXPRESS ADDS NEW TIERS & PARTNERS'  American Express adds new tiers & partners
Customer Loyalty marketing article no. 6870 is 'RENO-DEPOT OF QUEBEC JOINS AIR MILES CANADA'  Reno-Depot of Quebec joins Air Miles Canada
Customer Loyalty marketing article no. 18035 is 'IPOINTS COALITION SIGNS ONLINE HEALTHCARE PARTNER'  iPoints coalition signs online healthcare partner
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 22nd, 2007...

Customer Loyalty marketing article no. 41534 is 'NEW BOOK LOOKS AT CUSTOMER ENGAGEMENT METHODS'  New book looks at customer engagement methods
Customer Loyalty marketing article no. 72510 is 'ONLINE LEAD GENERATION SEES NEW UPTURN'  Online lead generation sees new upturn
Customer Loyalty marketing article no. 99615 is 'JETBLUE CELEBRATES TRUEBLUE'S FIFTH BIRTHDAY'  JetBlue celebrates TrueBlue's fifth birthday
Customer Loyalty marketing article no. 4957 is 'ONLY STRONG BRANDS ARE SURVIVING ALL THE RECALLS'  Only strong brands are surviving all the recalls
Customer Loyalty marketing article no. 88934 is 'CARD ISSUERS SPENDING 70% ON LOYALTY BENEFITS'  Card issuers spending 70% on loyalty benefits
Customer Loyalty marketing article no. 80954 is 'HOTEL SCORES SURVEY RANKS HHONORS HIGHEST AGAIN'  Hotel Scores survey ranks HHonors highest again
Customer Loyalty marketing article no. 10199 is 'VIRGIN VIP SIGNS INTERNATIONAL BANK OF QATAR'  Virgin VIP signs International Bank of Qatar
Customer Loyalty marketing article no. 95908 is 'VISA CARDS OFFER BURGER KING DINERS FREE MEALS'  Visa cards offer Burger King diners free meals
Customer Loyalty marketing article no. 98126 is 'AIRTRAN FFP SCHEME GAINS A SLEEPING PARTNER'  AirTran FFP scheme gains a sleeping partner
Customer Loyalty marketing article no. 63283 is 'CONSUMERS PREFER CASHBACK FROM THEIR CARDS'  Consumers prefer cashback from their cards
Customer Loyalty marketing article no. 67814 is 'HOW BRANDS CAN BENEFIT FROM ONLINE COMMUNITIES'  How brands can benefit from online communities
Customer Loyalty marketing article no. 53927 is 'SOUTH AFRICA: MUGG & BEAN LAUNCHES OWN LOYALTY SCHEME'  South Africa: Mugg & Bean launches own loyalty scheme
Customer Loyalty marketing article no. 8806 is 'WEBLOYALTY REACHES EUROPE WITH INTERFLORA'  WebLoyalty reaches Europe with Interflora
Customer Loyalty marketing article no. 17610 is 'BANK OF AMERICA WOOS THE WEALTHY WITH AMEX CARD'  Bank of America woos the wealthy with Amex card
Customer Loyalty marketing article no. 70578 is 'NEW 'PAYPAL PLUS' REWARDS CREDIT CARD LAUNCHES'  New 'PayPal Plus' rewards credit card launches
Customer Loyalty marketing article no. 90468 is 'NECTAR APPOINTS EX-DUNNHUMBY MAN FOR INSIGHT'  Nectar appoints ex-Dunnhumby man for insight
Customer Loyalty marketing article no. 30799 is 'HOW COUNTRY OF ORIGIN STILL AFFECTS LUXURY BRANDS'  How country of origin still affects luxury brands
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 15th, 2007...

Customer Loyalty marketing article no. 78716 is 'VISA MIDDLE EAST LAUNCHES SUMMER TRAVEL REWARDS'  Visa Middle East launches summer travel rewards
Customer Loyalty marketing article no. 52418 is 'CITIBANK AND LG TELECOM TO CO-LAUNCH LOYALTY SCHEME'  Citibank and LG Telecom to co-launch loyalty scheme
Customer Loyalty marketing article no. 33365 is 'REWARDS NETWORK AND DINE ORIGINALS TEAM UP'  Rewards Network and Dine Originals team up
Customer Loyalty marketing article no. 76349 is 'WHAT CONSUMERS REALLY WANT FROM RETAILER COUPONS'  What consumers really want from retailer coupons
Customer Loyalty marketing article no. 73954 is 'STUDY EXAMINES CURRENT DRIVERS OF BANKING LOYALTY'  Study examines current drivers of banking loyalty
Customer Loyalty marketing article no. 80847 is 'ICELANDAIR JOINS THE POINTS EXCHANGE'  Icelandair joins the Points exchange
Customer Loyalty marketing article no. 45195 is 'CVS TO LAUNCH LOYALTY REWARDS PAYMENT CARD'  CVS to launch loyalty rewards payment card
Customer Loyalty marketing article no. 78711 is 'HOW BRANDS WITH 'SOUL' BUILD FAR GREATER LOYALTY'  How brands with 'soul' build far greater loyalty
Customer Loyalty marketing article no. 71636 is 'AVIS FIRST SCHEME LAUNCHED FOR FREQUENT CAR RENTERS'  Avis First scheme launched for frequent car renters
Customer Loyalty marketing article no. 79518 is 'AOL REWARDS AMEX CARD LAUNCHED WITH MBNA'  AOL Rewards Amex card launched with MBNA
Customer Loyalty marketing article no. 29316 is 'CUSTOMER CENTRICITY: DOING THE RIGHT THING FOR THE CUSTOMER, BY STEPHEN HEWETT'  Customer centricity: Doing the right thing for the customer, by Stephen Hewett
Customer Loyalty marketing article no. 33252 is 'REWARD SITES REFER MORE ENGAGED CONSUMERS, STUDY FINDS'  Reward sites refer more engaged consumers, study finds
Customer Loyalty marketing article no. 54874 is 'REWARDHUB LOYALTY REWARDS PROVIDER NETWORK LAUNCHED'  RewardHub loyalty rewards provider network launched
Customer Loyalty marketing article no. 43124 is 'EMIRATES BANK LAUNCHES INVITATION-ONLY CARD'  Emirates Bank launches invitation-only card
Customer Loyalty marketing article no. 11163 is 'SKYMILES ONLINE AUCTION LAUNCHED'  SkyMiles online auction launched
Customer Loyalty marketing article no. 5418 is 'THE SIX KEY FACTORS THAT INFLUENCE CUSTOMER LOYALTY'  The six key factors that influence customer loyalty
Customer Loyalty marketing article no. 49211 is 'AADVANTAGE CHANGES MILEAGE RETENTION POLICY'  AAdvantage changes mileage retention policy
Customer Loyalty marketing article no. 37864 is 'WHEN IS A B2B PARTNER NOT A PARTNER AT ALL?'  When is a B2B partner not a partner at all?
Customer Loyalty marketing article no. 85120 is 'DUNNHUMBY USA OPENS NEW OFFICE IN ATLANTA'  Dunnhumby USA opens new office in Atlanta
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 8th, 2007...

Customer Loyalty marketing article no. 35287 is 'HOW PRICE WARS CAN BE WON BY CAREFUL WORDING'  How price wars can be won by careful wording
Customer Loyalty marketing article no. 57717 is 'WHICH RETAILERS GAIN MOST FROM FATHER'S DAY?'  Which retailers gain most from Father's Day?
Customer Loyalty marketing article no. 19034 is 'US AIRWAYS TO UPDATE SELF CHECK-IN KIOSKS'  US Airways to update self check-in kiosks
Customer Loyalty marketing article no. 47469 is 'SECOND CONSUMER ENGAGEMENT LAB OPENS'  Second consumer engagement lab opens
Customer Loyalty marketing article no. 88721 is 'WESTERN EUROPEAN CRM CONTINUES POSITIVE TREND'  Western European CRM continues positive trend
Customer Loyalty marketing article no. 17787 is 'IMRG LAUNCHES ONLINE CUSTOMER SERVICE INDEX'  IMRG launches online customer service index
Customer Loyalty marketing article no. 35945 is 'THE IMPACT OF 'GREEN' ON THE LOYALTY SCHEME'  The impact of 'Green' on the loyalty scheme
Customer Loyalty marketing article no. 1504 is 'SCOTTRADE TAKES CUSTOMER LOYALTY AWARD AGAIN'  Scottrade takes customer loyalty award again
Customer Loyalty marketing article no. 91485 is 'ALASKA AIRLINES RENEWS POINTS PARTNERSHIP'  Alaska Airlines renews Points partnership
Customer Loyalty marketing article no. 48096 is 'AFFINITY CREDIT CARDS LOSE GROUND IN THE UK'  Affinity credit cards lose ground in the UK
Customer Loyalty marketing article no. 95659 is 'RUSSIAN RETAILER X5 REPORTS SUCCESSFUL LOYALTY LAUNCH'  Russian retailer X5 reports successful loyalty launch
Customer Loyalty marketing article no. 58275 is 'HP UNVEILS LOYALTY CARD-ENABLED IN-STORE SALES KIOSK'  HP unveils loyalty card-enabled in-store sales kiosk
Customer Loyalty marketing article no. 96987 is 'PRG RUNS SALES & MARKETING ALIGNMENT WEBCASTS'  PRG runs sales & marketing alignment webcasts
Customer Loyalty marketing article no. 40199 is 'AIRLINES SHAMED BY HOTELS IN TERMS OF SATISFACTION'  Airlines shamed by hotels in terms of satisfaction
Customer Loyalty marketing article no. 55816 is 'BARCLAYS LAYS CLAIM TO RETAIL BANKING IN UAE'  Barclays lays claim to retail banking in UAE
Customer Loyalty marketing article no. 35522 is 'MICROSOFT LAUNCHES OFFICE LIVE REWARDS LOYALTY SCHEME'  Microsoft launches Office Live Rewards loyalty scheme
Customer Loyalty marketing article no. 42997 is 'LUXURY LESSONS FOR LOYALTY PROGRAMME OPERATORS'  Luxury lessons for loyalty programme operators
Customer Loyalty marketing article no. 60346 is 'SELEKTPOINTS TAKES INNOVATION AWARD IN BERLIN'  SelektPoints takes innovation award in Berlin
Customer Loyalty marketing article no. 61414 is 'AAA LAUNCHES NEW CASHBACK REWARDS CREDIT CARD'  AAA launches new cashback rewards credit card
Customer Loyalty marketing article no. 84474 is 'MILLENNIUM HOTEL GROUP SIGNS WITH ETIHAD GUEST'  Millennium Hotel Group signs with Etihad Guest
Customer Loyalty marketing article no. 94087 is 'UK SUPERMARKETS: MORRISONS SHOWS STRONG GROWTH'  UK supermarkets: Morrisons shows strong growth
Customer Loyalty marketing article no. 38690 is 'BMO TO REWARD DEBIT CARD USERS WITH AIR MILES'  BMO to reward debit card users with Air Miles
Customer Loyalty marketing article no. 98358 is 'AIR MILES CANADA SIGNS NEW INSURANCE PARTNER'  Air Miles Canada signs new insurance partner
Customer Loyalty marketing article no. 12244 is 'SHEETZ REWARDS CREDIT CARD BLINKS INTO BEING'  Sheetz Rewards credit card Blinks into being
Customer Loyalty marketing article no. 70586 is 'GRASS ROOTS UNVEILS SECTOR-SPECIFIC PAYMENT CARDS'  Grass Roots unveils sector-specific payment cards
 
Read the marketing and loyalty reports for this week
 

Information for the week ending June 1st, 2007...

Customer Loyalty marketing article no. 22695 is 'UK PLUGS E-MARKETING SKILLS GAP WITH NEW MASTERS'  UK plugs e-marketing skills gap with new Masters
Customer Loyalty marketing article no. 53670 is 'CISCO EXTENDS PARTNER REWARDS TO CANADA'  Cisco extends partner rewards to Canada
Customer Loyalty marketing article no. 60742 is 'WHITE PAPER QUESTIONS LOYALTY SCHEME EFFECTIVENESS'  White paper questions loyalty scheme effectiveness
Customer Loyalty marketing article no. 18906 is 'AIR MILES UK TO PAY CLOSER ATTENTION TO CONSUMERS'  Air Miles UK to pay closer attention to consumers
Customer Loyalty marketing article no. 2885 is 'SHOPPERS SHOW MOST LOYALTY TO GOOD SERVICE'  Shoppers show most loyalty to good service
Customer Loyalty marketing article no. 70983 is 'DOHA BANK LAUNCHES LOYALTY PROGRAMME'  Doha Bank launches loyalty programme
Customer Loyalty marketing article no. 228 is 'US BANK AND CACHE LAUNCH AFFINITY CREDIT CARD'  US Bank and Cache launch affinity credit card
Customer Loyalty marketing article no. 85937 is 'THE NEGATIVE IMPACT OF SATISFACTION ON CUSTOMER LOYALTY'  The negative impact of satisfaction on customer loyalty
Customer Loyalty marketing article no. 89945 is 'SATMETRIX EXPANDS OPERATIONS INTO INDIA'  Satmetrix expands operations into India
Customer Loyalty marketing article no. 55101 is 'KIDSFUTURES INC. TAKES NEW NAME FOR THE FUTURA'  KidsFutures Inc. takes new name for the Futura
Customer Loyalty marketing article no. 59633 is 'US AFFINITY/CO-BRANDED CARD MARKET EXAMINED'  US affinity/co-branded card market examined
Customer Loyalty marketing article no. 31944 is 'PRICE CITED AS 'MOST IMPORTANT' TO ONLINE LOYALTY'  Price cited as 'most important' to online loyalty
Customer Loyalty marketing article no. 86823 is 'CITIBANK TAIWAN INNOVATES FOR GREATER CARD LOYALTY'  Citibank Taiwan innovates for greater card loyalty
Customer Loyalty marketing article no. 95627 is 'NSON LAUNCHES MATURE MARKETING UNIT'  NSON launches mature marketing unit
Customer Loyalty marketing article no. 68921 is 'OFFERS STILL ESSENTIAL FOR LOYAL GROCERY CUSTOMERS'  Offers still essential for loyal grocery customers
Customer Loyalty marketing article no. 62254 is '28 MILLION AEROPLAN MILES RAISED FOR CHARITY'  28 million Aeroplan miles raised for charity
Customer Loyalty marketing article no. 29142 is 'QANTAS FREQUENT FLYER SCHEME TO BE REVAMPED'  Qantas frequent flyer scheme to be revamped
 
Read the marketing and loyalty reports for this week
 

Information for the week ending May 25th, 2007...

Customer Loyalty marketing article no. 76767 is 'POSITIVE CUSTOMER EXPERIENCES 'WORRYINGLY RARE''  Positive customer experiences 'worryingly rare'
Customer Loyalty marketing article no. 77026 is 'OLDER CONSUMERS MAY NOT BE AS LOYAL AS YOU THINK'  Older consumers may not be as loyal as you think
Customer Loyalty marketing article no. 29365 is 'AA OFFERS MORE FIRST CLASS ENTERTAINMENT'  AA offers more first class entertainment
Customer Loyalty marketing article no. 74400 is 'GAMERS' CREDIT CARD OFFERS PATRONS MORE REWARDS'  Gamers' credit card offers patrons more rewards
Customer Loyalty marketing article no. 98562 is 'SPEED REWARDS RUNS SPECIAL NASCAR SWEEPSTAKE'  Speed Rewards runs special NASCAR sweepstake
Customer Loyalty marketing article no. 52633 is 'WHY CUSTOMERS ARE SWITCHING, AND HOW TO REDUCE CHURN'  Why customers are switching, and how to reduce churn
Customer Loyalty marketing article no. 43245 is 'CO-OP ATLANTIC LAUNCHES LOYALTY SCHEME'  Co-op Atlantic launches loyalty scheme
Customer Loyalty marketing article no. 3320 is 'AADVANTAGE ONLINE SHOPPING MALL RELAUNCHED'  AAdvantage online shopping mall relaunched
Customer Loyalty marketing article no. 49654 is 'TAM AND UNITED AIRLINES SIGN RECIPROCATION DEAL'  TAM and United Airlines sign reciprocation deal
Customer Loyalty marketing article no. 4127 is 'ONTARIO AIR MILES MEMBERS GAIN GOLF GAMES'  Ontario Air Miles members gain golf games
Customer Loyalty marketing article no. 53924 is 'DAMON'S GRILL JOINS REWARDS NETWORK'  Damon's Grill joins Rewards Network
Customer Loyalty marketing article no. 4531 is 'AIR MILES UK TO AWARD MILES FOR EBAY PURCHASES'  Air Miles UK to award miles for eBay purchases
Customer Loyalty marketing article no. 70107 is 'RETAIL STUDY FINDS SALES ASSISTANTS CAUSING DEFECTIONS'  Retail study finds sales assistants causing defections
Customer Loyalty marketing article no. 58357 is 'HEALTH PROVIDER LAUNCHES LOYALTY POINTS SCHEME'  Health provider launches loyalty points scheme
Customer Loyalty marketing article no. 93605 is 'FINE ART REWARDS FOR CITIBANK CARD MEMBERS'  Fine art rewards for Citibank card members
Customer Loyalty marketing article no. 61303 is 'TRIP REWARDS MEMBERS GOBBLE-GOBBLE-GOBBLE'  Trip Rewards members gobble-gobble-gobble
Customer Loyalty marketing article no. 37886 is 'BLACKSTONE GROUP TO BUY ALLIANCE DATA SYSTEMS'  Blackstone Group to buy Alliance Data Systems
Customer Loyalty marketing article no. 6506 is 'RIGHTNOW LAUNCHES CRM JUST FOR RETAILERS'  RightNow launches CRM just for retailers
Customer Loyalty marketing article no. 27205 is 'MAGIC MIRROR BRINGS RFID BACK INTO RETAIL'  Magic mirror brings RFID back into retail
Customer Loyalty marketing article no. 85140 is 'BAD SERVICE MAKES 54% OF MIDDLE EAST CUSTOMERS LEAVE'  Bad service makes 54% of Middle East customers leave
Customer Loyalty marketing article no. 77663 is 'MOBILE BANKING & LOYALTY SCHEMES SET TO GROW'  Mobile banking & loyalty schemes set to grow
Customer Loyalty marketing article no. 95 is 'QATAR TAKES MORE AWARDS WITH LOYALTY KIOSK'  Qatar takes more awards with loyalty kiosk
Customer Loyalty marketing article no. 59067 is 'CSK AUTO TO LAUNCH PROSHOP BUCKS PROGRAMME'  CSK Auto to launch ProShop Bucks programme
Customer Loyalty marketing article no. 87502 is 'CHASE LAUNCHES REWARDS PLUS LOYALTY MALL'  Chase launches Rewards Plus loyalty mall
Customer Loyalty marketing article no. 2197 is 'NET PROMOTER CONFERENCES TO ARGUE FOR BOTH SIDES'  Net Promoter conferences to argue for both sides
Customer Loyalty marketing article no. 51588 is 'FOLLOW THE MARKETING ADVICE YOUR MOM GAVE YOU'  Follow the marketing advice your mom gave you
Customer Loyalty marketing article no. 69746 is 'VISA INTRODUCES VISA PAYWAVE IN CANADA'  Visa introduces Visa payWave in Canada
Customer Loyalty marketing article no. 15272 is 'REGENT HOTELS LAUNCHES US LOYALTY SCHEME'  Regent Hotels launches US loyalty scheme
Customer Loyalty marketing article no. 33863 is 'CHINA AIRLINES & NORTHWEST LINK THEIR FFPS'  China Airlines & Northwest link their FFPs
 
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Information for the week ending May 18th, 2007...

Customer Loyalty marketing article no. 94082 is 'ENTERTAINMENTS HAVE TO GAIN MORE CONSUMER TRUST'  Entertainments have to gain more consumer trust
Customer Loyalty marketing article no. 9521 is 'INTERACTIVE E-MARKETING SPEND INCREASES'  Interactive e-marketing spend increases
Customer Loyalty marketing article no. 21675 is 'HOW RETAIL LABOUR MANAGEMENT DRIVES PERFORMANCE'  How retail labour management drives performance
Customer Loyalty marketing article no. 58655 is 'NEW INDEX HIGHLIGHTS DAMAGE FROM BRAND-JACKING'  New index highlights damage from brand-jacking
Customer Loyalty marketing article no. 94305 is 'SHELL PLUSPOINTS TO BE REPLACED BY NEW DRIVERS CLUB'  Shell PlusPoints to be replaced by new Drivers Club
Customer Loyalty marketing article no. 74011 is 'YET MORE RESEARCH SAYS GREEN IS GROWING'  Yet more research says Green is growing
Customer Loyalty marketing article no. 34895 is 'MANY CUSTOMER RELATIONSHIPS BUILT OF STRAW, NOT BRICKS'  Many customer relationships built of straw, not bricks
Customer Loyalty marketing article no. 79015 is 'NFC SMART POSTER CAMPAIGNS AHEAD FOR UK MARKETERS'  NFC smart poster campaigns ahead for UK marketers
Customer Loyalty marketing article no. 80083 is 'STUDY RANKS INDUSTRY SECTORS ON LOYALTY SCHEME ROI'  Study ranks industry sectors on loyalty scheme ROI
Customer Loyalty marketing article no. 76879 is 'SMART VISITOR REWARDS CARD LAUNCHES IN DUBAI'  Smart visitor rewards card launches in Dubai
Customer Loyalty marketing article no. 19282 is 'LOYALTY POINTS FOR NOBEL'S PHONE CARD USERS'  Loyalty points for Nobel's phone card users
Customer Loyalty marketing article no. 90442 is 'NEW AWARDS HONOUR STAFF AND CUSTOMER LOYALTY'  New awards honour staff and customer loyalty
Customer Loyalty marketing article no. 3520 is 'SMARTSHOP LEAPS FROM FINGERTIPS TO LOYALTY CARDS'  SmartShop leaps from fingertips to loyalty cards
Customer Loyalty marketing article no. 63996 is 'COSTCO AND AMEX ADD BENEFITS TO BUSINESS CARD'  Costco and Amex add benefits to business card
Customer Loyalty marketing article no. 95780 is 'SOCIAL SITES CREEP INTO CONSUMERS' HEARTS & MINDS'  Social sites creep into consumers' hearts & minds
Customer Loyalty marketing article no. 47310 is 'UK SUPERMARKETS BREAK THREE-YEAR GROWTH RECORD'  UK supermarkets break three-year growth record
Customer Loyalty marketing article no. 72102 is 'UKROP'S ROLLS OUT ONE-TO-ONE MARKETING KIOSKS'  Ukrop's rolls out one-to-one marketing kiosks
Customer Loyalty marketing article no. 3079 is 'AEROPLAN GOES BEYOND WITH CHARITY MILEAGE MULTIPLIER'  Aeroplan goes beyond with charity mileage multiplier
Customer Loyalty marketing article no. 83593 is 'ZIONS BANK EXPANDS CASH REWARDS PROGRAMME'  Zions Bank expands Cash Rewards programme
Customer Loyalty marketing article no. 35525 is 'ARAL REPORTS SUCCESSES OF PAYBACK PARTNERSHIP'  Aral reports successes of PayBack partnership
 
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Information for the week ending May 11th, 2007...

Customer Loyalty marketing article no. 67569 is 'CONSUMER SURVEY SHOWS TRUE IMPACT OF LONG QUEUES'  Consumer survey shows true impact of long queues
Customer Loyalty marketing article no. 51980 is 'MIDWEST SURVEY SAYS PASSENGERS OPPOSE TAKEOVER'  Midwest survey says passengers oppose takeover
Customer Loyalty marketing article no. 11132 is 'WIN-WIN UPDATES WEB SITE & REWARD OFFERINGS'  Win-Win updates web site & reward offerings
Customer Loyalty marketing article no. 7118 is 'WHY ENGAGEMENT IS BECOMING THE NEW DIFFERENTIATOR'  Why engagement is becoming the new differentiator
Customer Loyalty marketing article no. 25097 is 'OYSTER CARDS TO GO CONTACTLESS WITH BARCLAYCARD'  Oyster cards to go contactless with Barclaycard
Customer Loyalty marketing article no. 3071 is 'IHG BECOMES VIRGIN VELOCITY GLOBAL PARTNER'  IHG becomes Virgin Velocity global partner
Customer Loyalty marketing article no. 42592 is 'UK MOBILE TELCO SATISFACTION AND LOYALTY TRENDS'  UK mobile telco satisfaction and loyalty trends
Customer Loyalty marketing article no. 44062 is 'VIRGIN ATLANTIC BECOMES MARRIOTT REWARDS PARTNER'  Virgin Atlantic becomes Marriott Rewards partner
Customer Loyalty marketing article no. 26309 is 'MINI BUILDS RELATIONSHIPS THROUGH PERSONALISED BILLBOARDS'  Mini builds relationships through personalised billboards
Customer Loyalty marketing article no. 53012 is 'LATEST ESTIMATES OF US LOYALTY SCHEME PARTICIPATION'  Latest estimates of US loyalty scheme participation
Customer Loyalty marketing article no. 16857 is 'AIR CHINA AND SHANGRI-LA OFFER FFP BONUSES'  Air China and Shangri-La offer FFP bonuses
Customer Loyalty marketing article no. 83744 is 'COUTTS BANK CONFIRMS AIR MILES REPLACEMENT'  Coutts bank confirms Air Miles replacement
Customer Loyalty marketing article no. 83080 is 'BOATING SUPPLIER LAUNCHES B2B LOYALTY PROGRAMME'  Boating supplier launches B2B loyalty programme
Customer Loyalty marketing article no. 91303 is 'LANDROUND'S RETAILER CLUB SIGNS TWO NEW PARTNERS'  Landround's retailer club signs two new partners
Customer Loyalty marketing article no. 91562 is 'BEST WESTERN LAUNCHES RIDE REWARDS FOR HOG RIDERS'  Best Western launches Ride Rewards for Hog riders
Customer Loyalty marketing article no. 43901 is 'WHY IS CUSTOMER WIN-BACK BEING WIDELY IGNORED?'  Why is customer win-back being widely ignored?
Customer Loyalty marketing article no. 6919 is 'KINGFISHER SIGNS UP AS WORLDPERKS PARTNER'  Kingfisher signs up as WorldPerks partner
Customer Loyalty marketing article no. 31081 is 'SCOTIABANK & CINEPLEX LAUNCH MOVIE REWARDS SCHEME'  Scotiabank & Cineplex launch movie rewards scheme
 
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Information for the week ending May 4th, 2007...

Customer Loyalty marketing article no. 49205 is 'WHY CMOS ARE ENDANGERED - AND IS THE CEO TO BLAME?'  Why CMOs are endangered - and is the CEO to blame?
Customer Loyalty marketing article no. 9280 is 'A GIFT CARD AT WORK MEANS MORE THAN AT HOME'  A gift card at work means more than at home
Customer Loyalty marketing article no. 2206 is 'HOME DECOR WHOLESALER LAUNCHES LOYALTY SCHEME'  Home decor wholesaler launches loyalty scheme
Customer Loyalty marketing article no. 36645 is 'BANCO POPULAR LAUNCHES LOYALTY CREDIT CARDS'  Banco Popular launches loyalty credit cards
Customer Loyalty marketing article no. 59884 is 'WHERE DO LUXURY CONSUMERS GO FOR REVIEWS & RATINGS?'  Where do luxury consumers go for reviews & ratings?
Customer Loyalty marketing article no. 65658 is 'MASTERCARD ENHANCES SEGMENTED LOYALTY TECHNIQUE'  MasterCard enhances segmented loyalty technique
Customer Loyalty marketing article no. 60722 is 'SKYMILES MEMBER EARNS 10 MILLION MILES'  SkyMiles member earns 10 million miles
Customer Loyalty marketing article no. 48972 is 'HAWAIIANMILES OFFERED FOR CONTINENTAL FLIGHTS'  HawaiianMiles offered for Continental flights
Customer Loyalty marketing article no. 37044 is 'CALL CENTRES BUILDING GREATER PROFIT & LOYALTY'  Call centres building greater profit & loyalty
Customer Loyalty marketing article no. 31299 is 'LLOYDS TSB TAKES AIR MILES AS NATWEST FLIES SOLO'  Lloyds TSB takes Air Miles as NatWest flies solo
Customer Loyalty marketing article no. 75092 is 'TAM AND TAP LINK UP ON FLIGHTS & LOYALTY'  TAM and TAP link up on flights & loyalty
Customer Loyalty marketing article no. 63745 is 'THAI TELCO LAUNCHES MOBILE REWARDS PROGRAMME'  Thai telco launches mobile rewards programme
Customer Loyalty marketing article no. 84443 is 'CUSTOMER VALUE & LOYALTY: WHY THE SHOW MUST GO ON'  Customer value & loyalty: Why the show must go on
Customer Loyalty marketing article no. 95788 is 'CALL CENTRES GROW INTO SALES ROLES WITH CRM'  Call centres grow into sales roles with CRM
Customer Loyalty marketing article no. 72891 is 'SOUTH AFRICA: KULULA TO ACCEPT EBUCKS FOR FLIGHTS'  South Africa: Kulula to accept eBucks for flights
Customer Loyalty marketing article no. 95322 is 'CATUITY SUPPORTS NEW DINING REWARDS CARD'  Catuity supports new dining rewards card
Customer Loyalty marketing article no. 28030 is 'PAY BY TOUCH LAUNCHES LOYALTY & GIFT CARD KIOSK'  Pay By Touch launches loyalty & gift card kiosk
Customer Loyalty marketing article no. 62696 is 'NORDSTROM LAUNCHES ENHANCED LOYALTY PROGRAMME'  Nordstrom launches enhanced loyalty programme
Customer Loyalty marketing article no. 3950 is 'GOODYEAR TO STAY WITH AIR MILES CANADA'  Goodyear to stay with Air Miles Canada
Customer Loyalty marketing article no. 6749 is 'RFID TO PLAY ROLE IN FUTURE CUSTOMER SATISFACTION?'  RFID to play role in future customer satisfaction?
 
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Information for the week ending April 27th, 2007...

Customer Loyalty marketing article no. 17024 is 'CONSUMERS SHOW GROWING INTEREST IN GREEN PRODUCTS'  Consumers show growing interest in green products
Customer Loyalty marketing article no. 80448 is 'REPORT IDENTIFIES VAST AFFLUENT ETHNIC SPENDING POWER'  Report identifies vast affluent ethnic spending power
Customer Loyalty marketing article no. 37059 is 'MAYBANK AND SONY MALAYSIA LAUNCH CO-BRANDED CREDIT CARD'  Maybank and Sony Malaysia launch co-branded credit card
Customer Loyalty marketing article no. 93490 is 'CHOCKSTONE BUYS C-STORE & RESTAURANT LOYALTY PROVIDER'  Chockstone buys c-store & restaurant loyalty provider
Customer Loyalty marketing article no. 56106 is 'BOOST MOBILE LAUNCHES VIP REWARDS PROGRAMME'  Boost Mobile launches VIP rewards programme
Customer Loyalty marketing article no. 14852 is 'UK'S CITY OF CAMBRIDGE LAUNCHES RESIDENT LOYALTY CARD'  UK's City of Cambridge launches resident loyalty card
Customer Loyalty marketing article no. 51831 is 'MOBILE ADVERTISING TO EXCEED US$1.5 BILLION IN 2007'  Mobile advertising to exceed US$1.5 billion in 2007
Customer Loyalty marketing article no. 67449 is 'CONFERENCE TO ADDRESS TELECOMS LOYALTY & CHURN'  Conference to address telecoms loyalty & churn
Customer Loyalty marketing article no. 75763 is 'WELLS FARGO ROLLS OUT GREEN ENERGY LOYALTY REWARDS'  Wells Fargo rolls out green energy loyalty rewards
Customer Loyalty marketing article no. 36647 is 'CVS ADDS EXTRA BUCKS TO LOYALTY PROGRAMME'  CVS adds Extra Bucks to loyalty programme
Customer Loyalty marketing article no. 27438 is 'BORDERS REWARDS LAUNCHES BONUS EVENTS'  Borders Rewards launches Bonus Events
Customer Loyalty marketing article no. 81329 is 'RBC LAUNCHES NEW ACCOUNTS TO REWARD LOYALTY'  RBC launches new accounts to reward loyalty
Customer Loyalty marketing article no. 78124 is 'ALL-BUSINESS AIRLINE OFFERS FREE FLIGHT REWARDS'  All-business airline offers free flight rewards
Customer Loyalty marketing article no. 87737 is 'ONE-TO-ONE PRINTED MAGAZINES CAUSE CONSUMER DELIGHT'  One-to-one printed magazines cause consumer delight
Customer Loyalty marketing article no. 78931 is 'CATALINA TO BE ACQUIRED BY PRIVATE EQUITY FIRM'  Catalina to be acquired by private equity firm
Customer Loyalty marketing article no. 65450 is 'DISCOVER REWARDS SMALL BUSINESS OWNERS'  Discover rewards small business owners
Customer Loyalty marketing article no. 79336 is 'FFPS SET TO EXPAND WITH CREDIT CARD PARTNERSHIPS'  FFPs set to expand with credit card partnerships
Customer Loyalty marketing article no. 81633 is 'ONLINE LOYALTY SCHEME LAUNCHED FOR US HISPANICS'  Online loyalty scheme launched for US Hispanics
Customer Loyalty marketing article no. 33163 is 'WAKEFERN LAUNCHES SHOPRITE REWARDS CREDIT CARD'  Wakefern launches ShopRite Rewards credit card
Customer Loyalty marketing article no. 5133 is 'LEBANESE BANK JOINS SELEKTPOINTS LOYALTY COALITION'  Lebanese bank joins SelektPoints loyalty coalition
 
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Information for the week ending April 20th, 2007...

Customer Loyalty marketing article no. 75970 is 'CONSUMERS REJECT SPEED VS. QUALITY TRADE-OFFS'  Consumers reject speed vs. quality trade-offs
Customer Loyalty marketing article no. 81310 is 'CAUSES OF CHURN: BAD PRODUCTS VS. BAD SERVICE'  Causes of churn: Bad products vs. bad service
Customer Loyalty marketing article no. 11880 is 'DISNEY MOVIE REWARDS HITS EARLY MILESTONE'  Disney Movie Rewards hits early milestone
Customer Loyalty marketing article no. 59946 is 'SYDNEY TOLL TUNNEL RUNS FREE TRIP PROMOTION'  Sydney toll tunnel runs free trip promotion
Customer Loyalty marketing article no. 15748 is 'GREECE: NOTOS EXPANDS GRAPHICARD LOYALTY SCHEME'  Greece: Notos expands GraphiCard loyalty scheme
Customer Loyalty marketing article no. 1165 is 'NEW RELATIONSHIP MODEL HELPS PREDICT CUSTOMER LOYALTY'  New relationship model helps predict customer loyalty
Customer Loyalty marketing article no. 70593 is 'SPORTING E-TAILER LAUNCHES NEW LOYALTY SCHEME'  Sporting e-tailer launches new loyalty scheme
Customer Loyalty marketing article no. 62307 is 'ATA AIRLINES ADDS SOUTHWEST REDEMPTION OPTION'  ATA Airlines adds Southwest redemption option
Customer Loyalty marketing article no. 86872 is 'PAID SEARCH: MARKETER'S FRIEND, CONSUMER'S ENEMY'  Paid search: marketer's friend, consumer's enemy
Customer Loyalty marketing article no. 26394 is 'NIGERIAN BANK STARTS 'TOTAL RELATIONSHIP' LOYALTY SCHEME'  Nigerian bank starts 'total relationship' loyalty scheme
Customer Loyalty marketing article no. 7831 is 'DESTINATION REWARDS PARTNERS WITH EXTRAORDINARY VACATIONS'  Destination Rewards partners with Extraordinary Vacations
Customer Loyalty marketing article no. 18686 is 'QATAR OFFERS BONUS MILES FOR ONLINE BOOKINGS'  Qatar offers bonus miles for online bookings
Customer Loyalty marketing article no. 45389 is 'UK RETAIL NETWORK UNVEILS MOBILE LOYALTY SCHEME'  UK retail network unveils mobile loyalty scheme
Customer Loyalty marketing article no. 65279 is 'UK SUPERMARKETS SHOW SIGNS OF A HEALTHY FIGHT'  UK supermarkets show signs of a healthy fight
Customer Loyalty marketing article no. 84989 is 'SAINSBURY'S NOT TO SELL SHARE CAPITAL AFTER ALL'  Sainsbury's not to sell share capital after all
Customer Loyalty marketing article no. 84326 is 'CANADIAN SPRINGS JOINS AIR MILES AS PARTNER'  Canadian Springs joins Air Miles as partner
Customer Loyalty marketing article no. 79792 is 'NON-FINANCIAL METRICS: A KEY TO BUSINESS GROWTH'  Non-financial metrics: A key to business growth
Customer Loyalty marketing article no. 53493 is 'FULL DETAILS OF LOYALTY WORLD EUROPE 2007'  Full details of Loyalty World Europe 2007
Customer Loyalty marketing article no. 5832 is 'STOP & SHOP UPDATES TECHNOLOGY FOR MORE LOYALTY'  Stop & Shop updates technology for more loyalty
Customer Loyalty marketing article no. 2146 is 'LOYALTY LAB & BAZAARVOICE TEAM UP FOR WOM'  Loyalty Lab & Bazaarvoice team up for WOM
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 13th, 2007...

Customer Loyalty marketing article no. 53821 is 'CARLSON & ENPOCKET PARTNER UP FOR MOBILE MARKETING'  Carlson & Enpocket partner up for mobile marketing
Customer Loyalty marketing article no. 18168 is 'ASDA BECOMES UK'S FASTEST GROWING SUPERMARKET'  Asda becomes UK's fastest growing supermarket
Customer Loyalty marketing article no. 84474 is 'MASTERCARD OFFERS LOCAL INFO BY MOBILE PHONE'  MasterCard offers local info by mobile phone
Customer Loyalty marketing article no. 57366 is 'CMO SURVEY IDENTIFIES NEW MARKETING STRATEGY TRENDS'  CMO survey identifies new marketing strategy trends
Customer Loyalty marketing article no. 65247 is 'SINGAPORE GETS RIDE & REDEEM TRANSIT LOYALTY SCHEME'  Singapore gets Ride & Redeem transit loyalty scheme
Customer Loyalty marketing article no. 61636 is 'NATIONAL BANK OF DUBAI JOINS SELEKTPOINTS'  National Bank of Dubai joins SelektPoints
Customer Loyalty marketing article no. 38801 is 'SEARS CLUB ENHANCES LOYALTY OFFERING'  Sears Club enhances loyalty offering
Customer Loyalty marketing article no. 33865 is 'DISCOVER UPDATES LOYALTY & AFFINITY CARD OFFERINGS'  Discover updates loyalty & affinity card offerings
Customer Loyalty marketing article no. 48381 is 'WHAT DRIVES A CAR BUYER TO A SPECIFIC BRAND?'  What drives a car buyer to a specific brand?
Customer Loyalty marketing article no. 83629 is 'LOYAL CRUISERS TO EARN EXTRA AEROPLAN MILES'  Loyal cruisers to earn extra Aeroplan Miles
Customer Loyalty marketing article no. 77884 is 'ROYAL MAIL REPORTS ON POSTAL SAMPLES' SUCCESS'  Royal Mail reports on postal samples' success
Customer Loyalty marketing article no. 68268 is 'ONLINE SERVICE DRIVES IN-STORE SALES & LOYALTY'  Online service drives in-store sales & loyalty
Customer Loyalty marketing article no. 10331 is 'HSBC LAUNCHES LOYALTY & PIN-PAYMENT PROGRAMME'  HSBC launches loyalty & PIN-payment programme
Customer Loyalty marketing article no. 57587 is 'HARPS REWARDS LAUNCHES WITH S&H GREENPOINTS'  Harps Rewards launches with S&H greenpoints
Customer Loyalty marketing article no. 97540 is 'CONSUMERS OFFERED HELP WITH LOYALTY CARD FATIGUE'  Consumers offered help with loyalty card fatigue
Customer Loyalty marketing article no. 90063 is 'NET PROMOTER STUDY SHOWS CREDIT UNION LOYALTY TRENDS'  Net Promoter study shows credit union loyalty trends
Customer Loyalty marketing article no. 12495 is 'WASHINGTON POST LAUNCHES READER LOYALTY PROGRAMME'  Washington Post launches reader loyalty programme
 
Read the marketing and loyalty reports for this week
 

Information for the week ending April 6th, 2007...

Customer Loyalty marketing article no. 99902 is 'TEN WAYS TO SIDESTEP CONTACT CENTRE WASTAGE'  Ten ways to sidestep contact centre wastage
Customer Loyalty marketing article no. 61188 is 'PAYPASS REACHES FIRST EUROPEAN MACDONALD'S'  PayPass re