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The Wise Marketer's marketing & customer loyalty report for the week ending April 13th, 2009...
NEWS: Top retail customer loyalty pressures revealed
Two-thirds (65%) of retailers currently lack fully automated loyalty tools at the point-of-sale, and both card and non-card loyalty programmes need to be simplified for retail employees, according to a survey of 165 retailers by Aberdeen Group.
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BRIEFING: Engine trouble damages loyalty to car brands
The frequency and severity of component replacement in cars has a particularly strong impact on customer loyalty intentions in the US, according to the '2009 Vehicle Dependability Study' by J.D. Power and Associates. Component areas for which the impact is greatest include engine and transmission ...
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NEWS: Five e-mail marketing best practices for retailers
Some of the UK's leading retailers are continuing to overlook key email marketing best practices that could increase not only their online traffic but also their sales, according to dotMailer's annual 'Hitting the Mark' study.
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BRIEFING: Vivotech & Eagle Eye launch NFC vouchers
ViVOtech, a provider of contactless mobile phone payments systems, has partnered with mobile voucher provider Eagle Eye Solutions, to provide a consolidated mobile vouchering solution for retailers. The resulting technology platform allows retailers to issue mobile promotional, gift, and loyalty ...
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NEWS: Customer data is more than just a marketing tool
Many companies are unintentionally delaying the benefit they could achieve through better use and understanding of their customer and loyalty programme data, simply because they are too focused on the marketing-related benefits of their programmes, according to customer insight experts at Beyond Analysis.
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BRIEFING: MyRecs offers even more personal e-shopping
RichRelevance, a provider of personalisation and product recommendation tools for e-commerce web sites, has unveils its new MyRecs platform to enable retailers to offer every online shopper a personalised web page full of recommendations based on their shopping activity and history. The ...
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NEWS: Online bill payment boosts loyalty & profitability
Consumers who pay their bills online are more profitable and loyal to their financial institution thanks to their use of online bill payment services, according to a study sponsored by financial services technology firm Fiserv.
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BRIEFING: Tesco customers to benefit from online self-help
Tesco's Tech Support division, which helps customers with any questions they have when buying technology products either online or from a Tesco store, has chosen RightNow's technology to improve support during the buying process. First to use the system are the contact centre agents in the digital ...
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NEWS: Consumers now more likely to use online coupons
AOL's advertising arm, Platform-A, reports that its business intelligence unit as partnered with IRI to study the latest trends in consumer couponing, and has found that American families are extremely value-focused and eager to stretch their buying power, while newspaper circulation - and thus the traditional vehicle for coupons - is now in steep decline.
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BRIEFING: Conde Nast revamps e-shopping rewards
Conde Nast and Mall Networks have launched an enhanced loyalty programme for Conde Nast's Lucky Rewards online shopping web site. The Lucky Rewards programme has been expanded so that subscribers to the Lucky magazine can earn up to 25% cash-back for their purchases, as well as taking advantage ...
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