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» Retailers need online+offline marketing strategy (Jan 26th) » 2010's renewed focus on social media marketing (Jan 25th) » Kobie unveils discounted online gift card mall (Jan 22nd) » The four humours of B2B marketing (2.0, that is) (Jan 21st) » Consumers more engaged by machines than agents (Jan 20th) » Mobile popularity behind new m-loyalty platform (Jan 19th) » NFC nearing commercial deployment, experts say (Jan 18th) » Starwood multiplies points for longer-term guests (Jan 15th) » Large retailers break holiday satisfaction records (Jan 14th) » Listen, learn, and avoid consumer boycotts (Jan 13th) » Best practices for customer/employee interactions (Jan 12th) » Customer engagement takes 2-way talk (Jan 11th) » Social media: the new engagement frontier (Jan 8th) » Key marketing trends forecast for 2010 (Jan 7th) » Critical insights lost through 'no-reply' emails (Jan 6th) » E-tail to take over from retail in 2020? (Jan 5th) » Top 12 loyalty marketing trends for 2010 (Jan 4th) » How supplier relationships affect customer loyalty (Jan 1st) » Aeroplan reports increasing charity donations (Dec 31st 2009) » Dedicated account managers boost B2B satisfaction (Dec 30th 2009) » Awards highlight smartest predictive analytics (Dec 29th 2009) » Holiday bonuses don't build staff loyalty (Dec 28th 2009) » Study reveals what drives car owner loyalty (Dec 25th 2009) » Points.com rolls out B2B loyalty technology (Dec 24th 2009) » Amex to sell insights from cardholder data (Dec 23rd 2009) » Shopping behaviour forecast 'lower than 2008' (Dec 22nd 2009) » Is airline & hotel loyalty missing the mark? (Dec 21st 2009) » Shoppers disappointed with Cyber Monday (Dec 18th 2009) » Loyalty holds the answer to 'supermarket slippage' (Dec 17th 2009) » Britons still keen on credit card rewards (Dec 16th 2009)
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