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Forthcoming Events...
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12th to 15th May 2008 |
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CTST 2008 |
Starting this year, the Smart Card Alliance annual meeting and SourceMedia's CTST 2008 conference are combined to present 120+ speakers, 40 conference sessions, 20 hours of exhibit hall time and the Alliance's prestigious Outstanding Smart Card Achievement (OSCA) awards. David Pogue, the humorous, tech-savvy New York Times technology columnist and Emmy-winning CBS news correspondent, will keynote the event luncheon.
New this year is a choice of four focused full conference tracks: Payments and Applications; Identification and Policy; Mobile and NFC (Near Field Communications); and Security & Access Control; plus two, one-day mini tracks: Emerging Technology and Innovation Spotlight, and Latin America Spotlight.
Echoing the conference track themes will be three Executive Roundtables bringing together major stakeholders from the payments and security industries. "How the Payments Ecosystem will Evolve" will look at new technologies and payments models and how that will create new challenges and opportunities. "The Future of Smart Cards & Digital Security" addresses how to meet the needs of the financial, government, transportation and mobile markets. "The Future of Security" explores best-of-breed solutions and how they will best fit together.
Payments case studies and deployments will be presented from a range of perspectives and markets. Issuers, retailers, ecommerce merchants, processors and transit authorities will discuss critical issues around contactless, transit, mobile and online payments, as well as risk mitigation, payment fraud and security in North America and internationally. Likewise, security topics and perspectives are wide-ranging and include border security, corporate badges, convergence of access and IT, healthcare data sharing and access security, and international government identification initiatives.
Pre-conference Workshops, a series of intensive full day tutorials, are new to the 2008 agenda. The Smart Card Alliance will host a Smart Card Technology and Payments Applications Workshop; GlobalPlatform will host The GlobalPlatform Value Proposition for Identity Management Workshop; and OATH will host the Seminar on the Open Authentication Architecture for the Universal Adoption of Strong Authentication.
Integrated into the conference agenda this year are two, daylong mini tracks, the Emerging Technology and Innovation Spotlight, and the Latin America Spotlight. The Innovation sessions will introduce new hardware devices and software developments impacting processing speed, memory storage, standards-based interoperable protocols and authentication. The Latin America sessions will examine growth opportunities and current electronic ID implementations within the region, along with growth opportunities in the payments, transit and mobile markets.
Birds-of-a-Feather Discussion Groups are planned daily for contactless payments adoption, the business issues of a shared device for banking, mobile and transit, and uncovering the business opportunities using secure credentials. An Innovation Pavilion will offer educational sessions on the Exhibit Hall floor and serve as the departure point for Guided Technology Tours. At the conclusion of the each day's sessions, attendees can meet with colleagues during Networking Receptions.
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Venue: |
Orange County Convention Center West, Orlando, Florida, USA |
Organiser: |
Smart Card Alliance; SourceMedia |
Web: |
http://www.ctst.com |
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12th to 15th May 2008 |
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European Customer Management World 2008 |
With over 700 attendees this event is unrivalled in bringing together the customer management industry under one roof to be inspired by the 'gurus' in customer management and business leadership as well as showcasing leading corporate case studies.
The 2008 event will have 10 new keynote sessions, including:
- Michael D. Eisner, Former Chairman & CEO, WALT DISNEY COMPANY
- Scott Bedbury, The World's Leading Branding Expert & Former Top Marketing Guru with NIKE & STARBUCKS
- CK Prahalad, Author "The Future of Competition: Co-Creating Unique Value With Customers" and ranked No. 3 in The Thinkers 50 (2006)
- Sir Steve Redgrave, Five Times Olympic Gold Medal Winner
- Ian McCaig, CEO, LASTMINUTE.COM
- Ken Blanchard, Co-Author of " The One Minute Manager", "Raving Fans" & "Leading At A Higher Level"
- Kenichi Ohmae, The World's Top Authority On Globalisation & Corporate Strategy
- Peter Senge, Author: The Fifth Discipline: The Art & Practice Of The Learning Organisation
- Gerald Ratner, Co-Founder & Partner, GERALDONLINE
- James Averdieck, Founder, GU CHOCOLATE PUDS
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Venue: |
Royal Lancaster Hotel, London, UK |
Organiser: |
ICBI |
Tel: |
+44 (0)20 7017 7200 |
Web: |
http://www.icbi-uk.com/ecmw |
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13th to 15th May 2008 |
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SCORE Conference 2008 |
 Omega's sixth annual Symposium for Customer Operations and Relationship Exposition – SCORE 2008 – is taking place in May 2008 at the spacious World Trade Center on Boston's historic waterfront.
SCORE 2008 is an annual event focused on boosting revenue and profits by implementing loyalty management strategy principles. CRM industry pioneers and best-in-class industry leaders will present stimulating new concepts for customer satisfaction, retention and loyalty plus employee motivation and incentive-based compensation - and how all are linked to increased revenues and profits.
As always, organizations that have implemented "world class" loyalty management strategy programs will talk about their experiences in the popular hands-on case study sessions.
The highlight of SCORE 2008 will be the formal presentation of the prestigious NorthFace ScoreBoard AwardSM to those companies who, as voted by their own customers, exceeded expectations for excellence in customer service and support during the prior calendar year.
For updated details and Registrations, CLICK HERE
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Venue: |
Boston World Trade Center, Boston, MA, USA |
Organiser: |
Omega Management Group |
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15th to 15th May 2008 |
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Measuring Marketing Effectiveness |
In an increasingly challenging economic environment, it has never been more critical to justify your marketing spend & for your budget to be 100% accounted for.
Yet with an abundance of marketing metric tools available, how do you choose the most useful to demonstrate your marketing effectiveness & the return to your business.
Due to unmissable case study presentations & interactive clinics, this event is a must attend for marketing professionals wanting to overcome the hurdles of marketing measurement & prove their strategies for driving marketing effectiveness forward.
Hear from experts to give you tools to measure & accelerate your marketing performance: Yahoo, Ford, Deloitte, Nike, Barclays, Orange, and many more.
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Venue: |
Hilton Euston, London, UK |
Organiser: |
Marketing Week; Centaur Conferences |
Tel: |
+44 (0)20 7970 4770 |
E-mail: |
enquiries@marketingweekconferences.com |
Web: |
http://www.marketingweekconferences.com |
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19th to 20th May 2008 |
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Managing & Protecting Brand Reputation 2008 |
As consumer purse strings tighten, it has become more important than ever for brands to ensure that they have robust processes in place to protect their reputation from potential damage. Brand reputation is critical to secure long term brand loyalty, without which a company's market share suffers.
Set against this backdrop, an increasing number of people are interacting with brands in more sophisticated ways, and so brand reputation is more open to consumer influences than ever before. However, managed in the right way blogs, social networking sites and online forums can be used to enhance your reputation and by doing so add value to your brand equity.
In response, Marketing Week Conferences is proud to bring you Managing and Protecting Brand Reputation, a strategic guide to ensure your organisation is taking the necessary steps to defend your most valuable asset.
Hear from McDonalds, Cadbury Schweppes, Bebo, Virgin Trains & many more top brands.
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Venue: |
Hilton Euston, London, UK |
Organiser: |
Marketing Week Conferences; Centaur Conferences |
Tel: |
+44 (0) 20 7970 4770 |
E-mail: |
enquiries@marketingweekconferences.com |
Web: |
http://www.marketingweekconferences.com |
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2nd to 5th June 2008 |
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Sustainable Brands 2008 |
Sustainable Brands is where brand leaders can meet to discuss sustainability as the new frontier for driving revenue growth and enhancing brand equity.
From carbon caculators to consultants to office technology and fleet resoures, you'll find a bevy of green business product and service providers with great ideas for making your business as authentically green as possible.
There will be three curriculum tracks, including:
- Brand Drivers - this will explore market forces that are creating the need and opportunity for sustainable brands. Topics will include up to the minute global market and consumer research, growth opportunities by market sector, emerging investment screens for sustainability, current and expected legislation, NGO activities and continuing stresses on the natural world.
- The Brand Inside - this will focus on breakthrough design and business model innovation across market sectors. Also discussed will be organizational change and the impact of corporate culture and internal communication on brand, multi-sector partnerships, the importance of supply chain management and monitoring, internal goal setting and metrics, and more.
- The Brand Outside - this will help brand leaders determine how authentically position and communicate their company's sustainability story in today's changing purchasing environment. Experts will be on hand to share best practices and advice on when to talk, and how much to say about sustainable business initiatives, as well as how to effectively manage a productive and unique brand conversation in today's digital world.
There will also be plenty of chances for networking, both organized and informal. Old favorites being given a facelift and brought back include: The Opening Night Reception, Birds of Feather Dinner, and the Post Conference Volunteer Day. New opportunities include organic farm and wine tours, a visit to the Monterey Acquarium and more.
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Venue: |
Hyatt Regency, Monterey, California, USA |
Organiser: |
Sustainable Life Media Inc. |
Tel: |
+1 (650) 344-9693 |
E-mail: |
connect@sustainablelifemedia.com |
Web: |
http://www.sustainablelifemedia.com/events/sustainablebrands08 |
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4th to 5th June 2008 |
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Strategic Brand Development: Creating Differentiation and Walking the Talk |
With the commoditization of products and services, there is compelling need for Strategic Branding. Strategic branding provides the single-minded focus to make the tactics of branding work best - from breakthrough advertising to great graphic design.
In this workshop you will learn how to use Strategic Branding to create a meaningful, differentiated approach for your brand, including practical tools and methods you can use back at your office.
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Venue: |
San Diego, California, USA |
Organiser: |
American Marketing Association |
Web: |
http://www.marketingpower.com/sbranddevelop |
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10th to 11th June 2008 |
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Customer Retention in Retail Financial Services |
Under the current credit climate, it's more important than ever to have effective strategies to retain your existing customers. Marketing Week's 5th Annual Customer Retention in Retail Financial Services conference will help you implement retention strategies that will minimise customer attrition and maximise customer value.
This highly interactive and engaging conference will focus on unlocking the value of your customer base; maximising profitability through targeted retention strategies; creating innovative and personalised loyalty programmes, developing effective contact strategies through successfully identifying natural and unpredictable triggers.
Hear from customer retention experts: Barclays, Nordea, American Express, Mulberry House Consulting & many more.
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Venue: |
Hilton Euston, London, UK |
Organiser: |
Marketing Week; Centaur Conferences |
Tel: |
+44 (0) 20 7970 4770 |
E-mail: |
enquiries@marketingweekconferences.com |
Web: |
http://www.marketingweekconferences.com |
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11th to 12th June 2008 |
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Branding Conference - South Africa |
This event's programme will include dynamic content, interesting case studies, research updates, future trends, innovative ideas and networking opportunities. Don't miss the opportunity to equip yourself with up-to-date knowledge and to engage with some of the most prominent industry experts.
Some of the leading experts and hot topics that will be covered include:
- Branding in emerging markets – Africa and beyond
- Integrated marketing – the causal influence and impact that every employee of the organisation has on brand reputation and customer loyalty
- PEP case study: brand repositioning and the use of branded entertainment
- Pick n Pay case study: rebranding a South African icon
- Stormhoek case study: the legendary success story of making blogging work for a small company
- Brand value creation
- The new battlefield – defining and managing the customer experience
- Brand citizenship
- The power of archetypes at the bottom of the pyramid
- Generation Next 2008: the ultimate South African youth study
- Can brands save the world?
- Getting in the game: brand activation helps Castle to sell more beer and optimise their sport sponsorships
- Challenger brand thinking
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Venue: |
Johannesburg, South Africa |
Organiser: |
Knowledge Resources |
Contact: |
Maureen Joubert |
Tel: |
+27 83 226 6657 |
E-mail: |
maureen@knowres.co.za |
Web: |
http://www.kr.co.za |
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22nd to 26th June 2008 |
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Call Center Week 2008 |
 IQPC is pleased to present its 9th annual Call Center Week event, covering both function and industry. This large scaled event will have 4 tracks. This year, IQPC is also planning to debut an interactive track, showcasing technology in action as well as a "Blue Sky" track for advanced practitioners.
The event will include: 5 keynotes; 36 track sessions; 4 Blue Sky Sessions (advanced topics/delegates); 7 workshops; 3 Master Classes, and 4 site tours. In addition, the event will feature an expansive exhibition hall and over a dozen hours of networking opportunities.
As a subscriber to The Wise Marketer you are entitled to a 10% discount. To register simply call +1-800-882-8684 and quote the code "IUS_TWM_#1".
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Venue: |
Flamingo, Las Vegas, Nevada, USA |
Organiser: |
IQPC |
Web: |
http://www.iqpc.com/us/callcenterweek |
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24th to 25th June 2008 |
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Marketing Week Trends Show 2008 |
The Marketing Week Trends Show is a refreshing new event developed to supply you with the latest knowledge on the trends that will affect your consumers, your business and your marketing strategies. Bringing together a speaker panel of 30 international experts including brand leaders, analysts, trend experts and media practitioners, you will gain strategic level insights into the principal trends affecting your business today together with expert points of view on best strategy.
In any period of uncertainly, having access to expert thinking on the short to medium term trends affecting your business will give you the confidence you need to tackle the challenges head-on. In the current environment, this is of paramount importance – attend the show and shape your future marketing strategies by discussing and benchmarking with your fellow delegates and the panel of presenters.
The show will also use completely new format event that mixes the dynamics of a television program and the best of conference information.
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Venue: |
Business Design Centre, London, UK |
Organiser: |
Marketing Week; Centaur Conferences |
Tel: |
+44 (0) 20 7970 4770 |
E-mail: |
enquiries@marketingweektrendshow.com |
Web: |
http://www.marketingweektrendshow.com |
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7th to 10th July 2008 |
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Telecoms Loyalty & Churn 2008 |
In today's dynamic and highly competitive telecoms market, churn management is a top priority for operators not only because it presents considerable challenges, but also because it can be a crucial competitive differentiator. In order to ensure effective churn management, thereby boosting customer satisfaction and ultimately customer loyalty, operators need to know their customers, identify and address their needs and expectations and determine customer value.
IIR's Telecoms Loyalty & Churn conference has been designed to address these key issues providing insights into the key drivers of both churn and loyalty among customers and suggesting practical approaches for fine-tuning your customer retention strategies. In-depth expert presentations and real-life case studies will unveil what operators are currently doing to keep existing customers loyal to their networks thereby enhancing profitability.
For full details and registration, CLICK HERE.
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Venue: |
NH Danube City, Vienna, Austria |
Organiser: |
IIR Telecoms |
Tel: |
+44 (0) 20 7017 7483 |
E-mail: |
registrations@iir-telecoms.com |
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9th to 11th July 2008 |
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The Oxford Loyalty Marketing Workshop 2008 |
What has traditionally been known to UK marketers as the 'Templeton Loyalty Workshop', under its new name 'The Oxford Loyalty Marketing Workshop', will be held from 16th to 18th April 2008. The workshop's title will be 'Providing global insights into customer retention and value creation'.
The workshop, led by Dr Richard Cuthbertson, aims to provide the understanding necessary to build loyal customer relationships in a cost-effective way that helps achieve practical organisational goals.
In this globally acclaimed annual workshop, directors and senior managers with responsibilities for building consumer loyalty are offered the opportunity to explore the latest thinking in understanding and communicating with consumers as individuals whilst recognising their combined impact on the business.
The format has been tried and tested over several years, and keeps to a deliberately small scale approach. The workshop was designed to encourage participation with subject experts, and focuses on individual learning. The Oxford-based workshop takes place over three days and is fully residential.
According to Cuthbertson, the workshop's objectives this year include:
- To provide a small scale forum for practical discussion between experts involved in developing and managing consumer loyalty;
- To identify best practice in using consumer data to cost-effectively support and develop consumer loyalty to a business;
- To expose new ideas and practices in loyalty marketing from around the world;
- To focus on the practical development needs of individual participants enabling them to make an immediate positive impact on their business following the workshop.
The workshop this year will comprise a mixture of subject briefings, case studies and tutorial sessions. The subject briefings aim to cover the key aspects of developing consumer loyalty through the use of customer data, from strategic marketing, financial, operational and future perspectives.
At the same time, case studies will provide practitioner views of current approaches. This year the workshop will be considering the Nectar collation programme including American Express, BP, Debenhams and Sainsbury's; the approach of Dunnhumby (the force providing relevance marketing and much more for global clients, such as Tesco in the UK and Kroger in the US); and of course new initiatives in rapidly developing markets (such as the Malina programme in Russia, which is managed by CM4P).
The workshop breakout and tutorial sessions will also reflect Oxford's tradition of challenging and developing each individual, helping attendees to see issues from a different perspective, and establishing strong relationships.
The Loyalty Marketing Workshop is a fully residential programme running from the afternoon of 16th April to the afternoon of 18th April. The attendance fee is £1,575 plus VAT. This includes all meals and accommodation, as well as tuition, books and other materials. Attendees' companies will be invoiced. Discounts are available for companies sending more than one participant.
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Venue: |
Oxford University, Oxford, United Kingdom |
Organiser: |
Said Business School, University of Oxford |
Contact: |
Denise Edwards |
Tel: |
+44 (0)1865 422736 |
E-mail: |
denise.edwards@sbs.ox.ac.uk |
Web: |
http://www.sbs.ox.ac.uk |
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23rd to 24th September 2008 |
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Retail Gift Cards Europe Conference |
The Retail Gift Cards Europe Conference is a chance for gift card, marketing, branding, financial services, commercial development and anyone else with responsibility for gift cards in retail to discuss the challenges that are current, hot and relevant to the industry – and how to overcome them. You'll learn valuable lessons from your peers and innovative solution providers about how to take advantage of the opportunities and to get the most value out of your gift card programmes.
This event will bring together retailers, shopping centres, consumer facing brands and services, analysts, technology providers, payment processors, banks and leading experts in the space to discuss best practice in developing and executing a successful gift card programme. From the 2 days of the event you are guaranteed to leave with a wealth of knowledge and great ideas about how to boost your sales, reach new customers, secure customer loyalty and increase brand awareness.
Whether it's understanding what gift cards can do for your business, making a successful transition from paper to card, raising customer awareness of your gift card offering in-store, discovering alternative channels to distribute your gift cards, understanding what designs are enticing your customers to buy or an update on the regulatory landscape you can be sure that you will take away the very latest knowledge and best practice tips to deliver a competitive edge for your business.
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Venue: |
Regents Park Marriott Hotel, London, UK |
Organiser: |
EyeForRetail |
Web: |
http://www.eyeforretail.com/gc08 |
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1st to 2nd October 2008 |
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KioskCom Europe 2008 |
 KioskCom's Self Service Expo Europe & The European Digital Signage Show 2008... In 2008 great things are afoot for the show. With even more innovation, even more free education and even MORE industry leaders joining the floor, 2008 is set to be the show's biggest year yet!
New this is The European Digital Signage Show. This focused and dedicated event will deliver strategic, marketing and technical business solutions for organisations wishing to deploy, upgrade or learn about digital signage solutions. Conveniently co-located with Self Service Expo the combined focus of the events will bring together everything deployers need when looking at customer facing technologies.
Held in Olympia, London on 1-2 October this year, the show is accessible for visitors worldwide. The venue is just a few train stops from international airports Gatwick and Heathrow and in the centre of West London.
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Venue: |
Olympia, London, UK |
Organiser: |
KioskCom Europe |
Web: |
http://www.kioskcomeurope.co.uk |
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