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Forthcoming Events... | |
Click on any event's name, or scroll down for full details...
- Gartner BI Summit 2012
London, UK
6th to 7th February 2012
- Loyalty 2012
Berlin, Germany
27th to 29th February 2012
- 3 Day MBA in Loyalty - Dubai
Dubai
4th to 6th March 2012
- Colloquy Loyalty Summit Mexico 2012
Mexico
8th March 2012
- Loyalty Expo 2012
Florida, USA
18th to 20th March 2012
- Loyalty World Deutschland 2012
Bonn, Germany
19th to 21st March 2012
- Social Media World Forum
London, United Kingdom
27th to 28th March 2012
- Loyalty World Russia 2012
Moscow, Russia
14th to 16th May 2012
- Maximising Telecoms Customer Loyalty & Profitability 2012
Vienna, Austria
16th to 18th May 2012
- Minimising Telecoms Churn & Building Customer Profitability 2012
Bangkok, Thailand
6th to 7th June 2012
- The Loyalty Awards 2012
London, UK
12th June 2012
- EFMA Banking Loyalty Conference 2012
Paris, France
8th to 9th November 2012
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Gartner BI Summit 2012 |
6th to 7th February 2012 |
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The value of BI lies ultimately in its ability to transform decision making. The best business outcomes arise from BI programs that deliver what users need to make fact–based, analytic, collaborative decisions (not just by giving them better access to data).
Analytic excellence requires initiatives that reduce the gap between BI producers, enablers and consumers. It also demands that BI teams embrace a portfolio of BI platform, performance management and discrete analytic technologies, in order to expand the use cases covered and their relevance to the decisions end users need to make. This approach means learning from what business teams are doing to meet their own requirements, figuring out what broader "information products" are most valuable and where BI solution architectures should integrate these deliverables.
Through analyst sessions, problem-solving workshops and peer interaction, you'll gain the insight necessary to:
- Gain insight into BI and PM market trends and dynamics
- Link theory and practice of BI and PM
- Prioritize business needs with BI and PM strategy
- Increase nimbleness, agility and speed through BI and PM
- Standardize BI and PM capabilities across the organization
- Define and create an enterprise metrics framework
- Understand how to assess BI platform ownership costs over time
- Apply the best of BI to business processes
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Venue: |
London, UK |
Organiser: |
Gartner |
Web: |
http://www.gartner.com/technology/summits/emea/business-intelligence/media.jsp |
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Loyalty 2012 |
27th to 29th February 2012 |
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Many loyalty programmes worldwide are failing to keep up with the fast changing attitudes of today's customer. But what strategies can be implemented to ensure your programme is dynamic, fit-for-purpose and competitive?
New entrants are competing for your customer's attention. You must understand your customer's priorities, values and behaviours better than your competitors and develop propositions that excite them.
Today, your customers expect a personalised service customised at an individual level. But how can you communicate effectively with them using the method they prefer and attract and retain partners they value? Use existing data to leverage greater engagement? And utilise social media and mobile technology to greatest effect?
Loyalty 2012 is your opportunity to discover the latest innovations within the market, hear from loyalty programme leaders and meet potential new partners all in one place.
Key themes for 2012 include:
- Managing partners correctly: Understanding the value chain and increasing revenue from existing partners and indentifying new ones
- Exploring the strategies of other organisations
- Growing customer bases in non-home markets
- Culture change and employee engagement (across organisation and partner's organisation)
- Mobile technology and social media
- Analysis of new competition and entrants into loyalty market e.g. Groupon
- Setting up clear transfer pricing and understanding economics behind loyalty redemption
- Ensuring customer satisfaction
- Adopting a pragmatic approach to CRM/CEM
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Venue: |
Berlin, Germany |
Organiser: |
Airline Business; Global Flight |
Web: |
http://www.loyalty-conference.com/loyalty12 |
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3 Day MBA in Loyalty - Dubai |
4th to 6th March 2012 |
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 Retaining your customers is key to commercial success. The world of customer loyalty is becoming increasingly complex. And changing faster than ever. To stay ahead of the competition and make sure you retain your customers, you need to:
- Uncover the secrets behind loyalty analytics;
- Stay up-to-date with the latest loyalty trends and developments;
- Know what's coming next - and how you can be a part of it!
At the 3 Day MBA in Loyalty, an expert trainer will walk you through the complex world of customer loyalty, highlighting current critical issues and challenges. At the end of the three days, you'll be able to better position your organisation to compete effectively in today's fast-changing environment.
In three days you will:
- Understand various loyalty programme business models;
- Learn how to create, deliver and manage an effective customer value proposition;
- Discover how to improve your loyalty programme performance;
- Examine how to analyse your loyalty programme;
- Consider the operational challenges;
- Review the technology in place to support your loyalty programme;
- Discover what's next in customer loyalty.
Price: £3,415.00
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Venue: |
Dubai |
Organiser: |
Terrapinn |
Contact: |
Alison Souter |
E-mail: |
alison.souter@terrapinn.com |
Web: |
http://www.thembatrainingcompany.com/training/3-day-mba-in-loyalty/dubai |
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Colloquy Loyalty Summit Mexico 2012 |
8th March 2012 |
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Customer wallets are bursting with loyalty cards, and some of those programs drive true customer retention while others do little to combat churn. The goal of getting loyalty program members to shop more and stay longer is no secret.
At this event, you can learn how to craft a balanced strategy of behavioural and emotional loyalty, following the "Four D's" of successful programs that deliver high returns on their loyalty program investment:
- Design - the design principles for measurable results
- Device - using high or low-tech devices to involve customers and capture data
- Data - creating a data asset that is renewable and extensible
- Delivery - maximizing the use of your vehicle and channels to build loyalty
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Venue: |
Mexico |
Organiser: |
Colloquy |
Web: |
http://www.colloquy.com/event_view.asp?uid=225 |
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Loyalty Expo 2012 |
18th to 20th March 2012 |
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Loyalty Expo was created to be a true voice of the customer-driven, best practice-focused customer engagement, loyalty and reward conference.
Loyalty Expo will provide a forum of best-in-class vision and resources to assist attendees in reaching their customer relationship-building goals through networking and learning from their peers.
Also appearing in the 2012 line-up, the expanded peer-only roundtables were a hit at 2011's Loyalty Expo, with more topics and longer discussion time.
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Venue: |
Florida, USA |
Organiser: |
Loyalty360 |
Web: |
http://www.loyaltyexpo.com |
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Loyalty World Deutschland 2012 |
19th to 21st March 2012 |
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A unique loyalty conference that helps brands operating in the German speaking regions of Europe understand all the complex elements that go into designing a successful customer retention and loyalty strategy.
With the industry renowned Loyalty World conference now in its 9th successive year and demand growing for a German language conference that addresses the same subject matter, we are delighted to announce that we are launching Loyalty World Deutschland.
Loyalty World Deutschland is a unique conference designed to assist businesses in understanding all the complex elements that go into designing a successful loyalty strategy. It's about understanding what loyalty actually means and the complex relationships and solutions that businesses need to put in place.
Brands will be able to learn how to:
- Build a cohesive, all-encompassing, cross-channel customer loyalty strategy
- Interpret and use customer data to forge greater customer engagement and trust
- Create a customer-centric organisation and establish true "brand love"
- Understand how to capitalise on the explosion of social media
- Explore innovations across multi-channels to build trust and drive brand loyalty
- Create a strategy for improving the customer experience
- Leverage reward programmes and drive measurable business results
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Venue: |
Bonn, Germany |
Organiser: |
Terrapinn |
Web: |
http://www.terrapinn.com/2012/loyaltyworld-de/index.stm |
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Social Media World Forum |
27th to 28th March 2012 |
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SMWF Europe is being held on 27th and 28th March 2012 in London. Now in its 4th year, the SMWF Europe 2012 will be providing a format for networking, engagement, and lots of social media debate around the latest tools, technologies, platforms, and emerging trends within social media marketing.
With over 4000 attendees last year, the show has grown significantly to become one of the leading shows in its field, hosting a variety of free to attend workshops & conferences for marketers, PR professionals, brands, agencies and SME's.
Track subject areas cover building your social media marketing strategy, social shopping, location based marketing, b2b social media marketing, social CRM, social TV, mobile social media, social search, social gaming, virtual currencies, customer insight and the latest in twitter and facebook marketing.
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Venue: |
London, United Kingdom |
Organiser: |
Six Degrees |
Contact: |
Kate Williams |
Tel: |
+44 1179 732 353 |
E-mail: |
kate@sixdegs.com |
Web: |
http://www.socialmedia-forum.com/europe/ |
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Loyalty World Russia 2012 |
14th to 16th May 2012 |
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Loyalty World Russia, CIS & Baltics 2012 is a conference designed to assist businesses in understanding the complexity that lies behind running a successful customer loyalty campaign.
The conference will bring together influential business leaders from a variety of countries including Russia, Ukraine, Estonia, Latvia, Kazakhstan, Lithuania, as well as other successful European examples.
During its three days, the conference will explore innovations in loyalty and customer management strategies, help you to understand 'why' and 'how to' implement socially driven customer strategies and loyalty reward programmes, and take an in-depth look at the opportunities surrounding strategic CRM, customer analytics and technology innovation.
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Venue: |
Moscow, Russia |
Organiser: |
Terrapinn |
Web: |
http://terrapinn.com/conference/loyalty-russia-cis-baltics |
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Maximising Telecoms Customer Loyalty & Profitability 2012 |
16th to 18th May 2012 |
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Learn how to develop and deliver a differentiated customer loyalty strategy to drive customer retention, maximise value and secure your competitive advantage.
In today's saturated telecoms market, revenues are stagnating and stimulating customer loyalty and profitability is at the top of the agenda. With market competition at an all time high and price plans hitting base level, find out how to develop new and innovative ways to capture and secure the attention of your customer base to maximise customer retention and value.
Telecoms IQ are bringing together telecoms operators from across Europe and the MENA regions to offer you the opportunity to discover first-hand the foundations of customer loyalty: what drives it, how can you maintain it and ultimately how you can integrate it into your loyalty strategy to maximise ARPU and secure your competitive advantage.
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Venue: |
Vienna, Austria |
Organiser: |
IQPC |
Web: |
http://www.loyaltyandprofitability.com/Event.aspx?id=597410 |
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Minimising Telecoms Churn & Building Customer Profitability 2012 |
6th to 7th June 2012 |
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The 12th annual Minimising Churn and Building Customer Profitability will focus on:
- Utilising churn management to increase customer loyalty and to leverage existing customer assets
- Optimising the Customer Experience Management
- Implementing a customer segmentation strategy
- Reducing churn via prediction models
- Innovating loyalty programs to enhance customer experience and increasing ARPU
- Enhancing loyalty within the employees of the organization
- Strengthening brand positioning and service offerings to improve customer retention
- Building customer-centric operator case studies
The 2012 conference will feature more case studies, interactive panels and roundtables to make it an enriching experience for our delegates.
The telecom industry will continue to face market saturation and increased competition. This pattern of the market presents both an opportunity and a threat. Operators need to recognise that the service aspects that attract new customers are subtly different from those that retain established subscribers. Price, and a sense of value for money, are a common priority across current and potential customers. Competing on price alone is not a strong long-term strategy, but can increase custom if used tactically. In order to maximise customer retention, service providers need to prioritise customer care. This is the experience factor that has the highest correlation to overall customer satisfaction levels, but improving it can be costly.
Telecoms will have to accept that disruptive technologies and business models – such as VoIP, mobile broadband and over-the-top TV – represent both a threat to and an opportunity for incumbent telecoms and media companies. To ensure their future success, stakeholders in the telecoms and media sector must understand user demand and the impact of new technology developments and business models. Only then can they tailor their products, services and infrastructure investments to meet user demand. Join the conference tailored to update and equip you on the latest trends and methods to maximise customer retention.
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Venue: |
Bangkok, Thailand |
Organiser: |
IQPC |
Web: |
http://www.churnforum.com/Event.aspx?id=646358 |
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The Loyalty Awards 2012 |
12th June 2012 |
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Here is an opportunity for the best, the most innovative, the outstanding and the unusual to be applauded in the business of building and retaining customer loyalty.
If your company works in the business of customer retention – as an end provider of a reward scheme or as a business partner – now is the chance to stand out from the crowd and achieve glory on the podium.
The Loyalty Awards 2012 will focus on achievements in Europe and the Middle East with the Gala Awards Dinner to be held at the Grosvenor House Hotel, Park Lane, London on 12th June 2012.
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Venue: |
London, UK |
Organiser: |
Loyalty Magazine; Card Partnerships |
Web: |
http://theloyaltyawards.com |
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EFMA Banking Loyalty Conference 2012 |
8th to 9th November 2012 |
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In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success.
The annual EFMA conference provides delegates with an opportunity to ensure that they are up to date with the latest thinking and developments.
The conference will not only include presentations on customer acquisition and loyalty but will also incorporate a series of interactive discussions that will provide more opportunities for debate and discussion.
This year's conference will again focus on a wide array of topics, including:
New approaches to the customer relationship:
- Relationships. How important is the role of the relationship manager in building relationships with customer? Can remote relationship management work?
- Retention. Developing new types of customer retention and loyalty programmes and a more co-ordinated approach to retention. Is customer loyalty in financial services an unrealistic aim? How can customer loyalty and retention be measured? The use of customer insights and CRM.
- Communication. Using social networking sites and other new communication methods to engage customers in real dialogue.
Related strategies:
- Profitability and pricing. Understanding existing and future customer profitability. The role of pricing in retaining existing customers.
- Keeping the right clients. How can banks focus on the best prospect customers and have a regular and meaningful dialogue with them? Making segmentation work in customer retention.
- Developing a customer-centric model. Developing a model for growth and engagement.
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Venue: |
Paris, France |
Organiser: |
EFMA |
Web: |
http://www.efma.com/index.php/networking/conferences/overview/EN/2/24/1-IR5VF |
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