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Thorntons' loyalty scheme targets millionth customer


6 Feb 2015
 
 

Fuel and convenience store chain Thorntons has exceeded its goal of registered customers, and now expects one million customers to register with its Paytronix-powered Refreshing Rewards programme by the end of Q1 2015. Since the programme was launched in September 2014, programme managers have used targeted promotions to encourage members to visit more frequently and are using programme data for category management. Built with the Paytronix Rules and Wallets engine as its foundation, the programme segments registered customers by how often they visit the C-store or buy fuel. Thorntons can then deliver varying levels of rewards based on guest visits, spending, and purchase behaviour. For fuel-only customers, the aim is to trigger a visit to the C-store. In the C-stores, the programme uses each customer's transaction history to drive incremental visits.

Web: http://www.paytronix.com

 
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Aeroplan donates 1 million miles to latest partner


5 Feb 2015
 
 

David Suzuki Foundation is the latest charitable partner of Aeroplan's Beyond Miles programme. The partnership was launched with a donation of one million Aeroplan Miles. Beyond Miles is a programme that enables Aeroplan Members to donate Aeroplan Miles to outstanding Canadian charities that are committed to improving lives and enriching communities across Canada and abroad. The David Suzuki Foundation will use the miles to support its work across the country to connect Canadians with nature and safeguard their right to clean water, fresh air and healthy food. As part of the partnership, Aeroplan will fully offset all carbon emissions from David Suzuki Foundation flights taken using donated miles. Since the programme was launched in 2006, members have donated more than 420 million Aeroplan Miles. Beyond Miles partners use Aeroplan Miles to offset costs related to travel by air as well as hotel accommodation and car rentals. Aeroplan offsets 100% of all carbon emissions from flights taken by Beyond Miles partners using donated miles. In 2015, Aeroplan has already donated one million miles to each of its partner organisations.

Web: http://www.aeroplan.com

 
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T-Mobile launches Score! loyalty programme


4 Feb 2015
 
 

T-Mobile has launched Score!, a programme in which members can unlock deals on every smartphone T-Mobile sells. Customers can join Score! for US$5 per month. After six months in the programme, members automatically qualify for a free entry-level smartphone. After 12 months, they qualify for deals on all T-Mobile smartphones including the latest 4G LTE devices. Score! is open to everyone, including customers on T-Mobile's newly launched Simply Prepaid plans.

Web: http://www.t-mobile.com

 
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Aeroplan launches premium Amex loyalty credit card


3 Feb 2015
 
 

A new American Express AeroplanPlus Reserve Credit Card has been launched. Designed with the frequent traveller and avid Aeroplan Member in mind, the new card provides travel benefits from American Express, Aeroplan and Air Canada. The annual fee is $899. Benefits include:  Two Aeroplan Miles for every $1 of certain eligible Air Canada purchases, and 1.25 Aeroplan Miles on all other purchases; 50,000 Bonus Aeroplan Miles after spending $3,000 in the first 3 months; an Annual Partner Ticket (redemption limit of up to 25,000 miles); American Express Concierge Service and Travel Services; Air Canada Priority Check-in, complimentary First Checked Baggage, the option to buy Air Canada Privilege Flight Passes, unlimited access to Air Canada Maple Leaf Lounges and Priority Pass Lounges; a $200 Annual Travel Credit when booking through American Express Travel Services; priority access to the Aeroplan Contact Centre when calling the Aeroplan Priority Line; miles earned on purchases can contribute toward Aeroplan's Distinction Status; Hertz Gold Plus Rewards Five Star Membership; access to American Express AeroplanPlus Reserve Card benefits at Pearson Airport, including:  priority security lane, complimentary valet service, and priority limo & taxi lane. This is the first new card to launch following last year's renewed partnership between American Express and Aeroplan.

Web: http://www.americanexpress.com/canada

 
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Most retail & restaurant customers never come back


2 Feb 2015
 
 

A study from Thanx, a company that helps merchants identify, engage and retain their best customers, reveals that 70% of previously loyal customers are 'at-risk' and are unlikely to return. This compares to the 3-4% 'super loyal' who return at least monthly. The 2014 study, '6 Critical Stats for Customer Loyalty', analysed more than 18 million multi-location merchant transactions, and found that revenue was highly-concentrated among a small number of customers, with the top 25% contributing 64% of revenue. According to Thanx's CEO, Zach Goldstein, most brands write off customers by focusing on customer acquisition, but customer retention is seven times more cost effective because they are already familiar with the business. And with 49% of consumers making weekend-only purchases - despite stores being open all week - Thanx has seen success delivering mid-week promotions. An eBook on the study can be downloaded at http://info.thanx.com/6-critical-stats-for-customer-loyalty .

Web: https://www.thanx.com

 
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Loyaltyworks launches mobile incentive app


30 Jan 2015
 
 

Loyaltyworks.com has released an incentive programme mobile app.  As a result, Loyaltyworks incentive programmes can now translate effortlessly into the mobile environment. The standard features on every app include: 'Enrolment' so that that users of the incentive platform can register directly through their mobile device; 'Saved Logins' bypass logging into the system each time; 'Push Notification' allows clients to communicate new promotions, goals, and acquired points; a 'Contact Us' feature allows instant feedback and tech support; 'Profile' connects users to their personal information and point data on the incentive platform; 'Quick Points' allows users to access or input on-the-spot awards instantly, and 'Shopping' provides a catalogue of all the products and perks participants can buy with their redeemed points - including electronics, event tickets, and travel opportunities.

Web: http://www.loyaltyworks.com

 
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Citi card offers points transfers to Virgin Atlantic


29 Jan 2015
 
 

Citi ThankYou Premier and Citi Prestige card members can now transfer an unlimited amount of their ThankYou Points to Virgin Atlantic's Flying Club. Citi ThankYou Points Transfer lets Citi Prestige and ThankYou Premier card members transfer their ThankYou Points to Flying Club and ten other airlines to fly to destinations from London and Johannesburg to Hong Kong and Dubai. Once they reach their destination, card members can stay at thousands of Hilton hotels and resorts including the Conrad Hong Kong, Grand Wailea Resort or Beverly Hilton.

Web: http://www.citigroup.com

 
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Green MasterCard offsets 2lbs of Carbon per Dollar


28 Jan 2015
 
 

To address the problem of the carbon dioxide emissions that the American lifestyle produces, Sustain:Green has created a new biodegradable MasterCard that rewards cardholders with carbon offsets for their everyday purchases. Carbon offsets rewarded to the card's users help fund Mata no Peito rainforest preservation projects in Brazil. To reward users, Sustain:Green reduces their carbon footprint by 2 pounds for every dollar in net merchandise purchases. On the card's first use, an additional 5,000 pounds of CO2 is eliminated on the cardholder's behalf. Card users can calculate their carbon footprint and track their reduction through their personal online dashboard. All carbon offset purchases and retirement on behalf of Sustain:Green cardholders are recorded transparently on the American Carbon Registry and are verified as such by the non-profit Winrock International. The Sustain:Green MasterCard is issued by Commerce Bank.

Web: http://www.sustaingreen.com

 
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Choice Privileges unveils Points Plus Cash option


27 Jan 2015
 
 

Choice Privileges, the guest loyalty programme for Choice Hotels, has revealed a new rewards feature, Points Plus Cash, which enables Choice Privileges members to redeem a reward night by combining their existing Choice Privileges points with cash. This feature is the first in a series of new member-friendly offerings for the programme, that will be rolled out throughout the course of 2015. Points Plus Cash reward nights will be available for Choice Privileges members with a minimum of 8,000 points in their account, and members can pay for the remaining amount of their stay using standard US currency. Points Plus Cash nights are available for hotels with reward night point levels of 10,000 points or higher.

Web: http://www.choicehotels.com

 
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Canadians rely on loyalty points for travel plans


26 Jan 2015
 
 

Expedia.ca has launched Expedia+, a loyalty programme in which travellers can earn rewards across a variety of travel products and multiple platforms. The programme has no blackouts when redeeming points, enables users to earn additional points when booking via the Expedia mobile app, and allows consumers to 'triple dip' when used in conjunction other points programmes.  A recent survey commissioned by Expedia.ca found that Canadians love (and, to a significant extent, rely on) travel rewards programmes to help meet their travel goals. Some 69% of Canadians are members of a travel rewards programme, while 68% say they'd be likely to join a new travel loyalty programme, with 76% of Quebecers being most likely to join one. Not tied to a single hotel chain or airline, Expedia+ members will be able to earn points when booking on any of the 400 airlines or at some 365,000 hotels worldwide, along with activities and select vacation packages and car rentals offered on Expedia.ca. The programme features an extended hotel price guarantee programme (which 82% of Canadians say provides the most value in a rewards programme) and does not impose blackout periods (86% of Canadians say that having no blackout periods adds real value to a rewards programme). Of those who have experience with travel rewards programmes, 87% agree that they are well worthwhile and offer true value. Asked what they value most, 71% of travel reward members say they make saving for a vacation easier. In fact, 40% of travel rewards programme members say they rely on them to make their vacation plans possible at all. Expedia+ has three tiers; +blue, +silver and +gold.

Web: http://www.expedia.ca

 
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Walgreens Balance Rewards sync with mHealth devices


23 Jan 2015
 
 

Qualcomm subsidiary, Qualcomm Life, is collaborating with Walgreens to enable device connectivity with Walgreens mobile and web applications and its Balance Rewards, for a healthy choices programme with medical device connectivity capable of coordinating care. Within the apps, Qualcomm Life's 2net Platform will also enable remote patient monitoring, transitional care support and chronic care management, using a secure and seamless transmission of biometric data from patients' connected medical devices. Members earn points with Balance Rewards for taking part in various health-related programmes and tracking progress toward a goal.  Now, Balance Rewards members can sync selected mHealth devices directly to their Balance Rewards account, earning points and enabling pharmacists to electronically access biometric and health status information. Compatible Walgreens devices include a wrist-worn blood pressure cuff, a traditional blood pressure cuff and a blood glucose meter. The Walgreens applications and Qualcomm-enabled branded devices will be available to consumers in the first half of 2015.

Web: https://www.qualcomm.com/

 
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American Express and Airbnb team up


22 Jan 2015
 
 

The American Express  Membership Rewards programme and Airbnb, a community-driven hospitality company where people can list, discover and book unique accommodation around the world, have formed a relationship in which US card members who are enrolled in the Membership Rewards programme can use Membership Rewards points for Airbnb eGift cards. eGift cards are available in US$100 and US$250 denominations. Card members simply redeem points at membershiprewards.com, and then receive an eGift card via email that can be used to book stays directly with Airbnb.

Web: http://www.americanexpress.com

 
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Price Chopper launches pharmacy loyalty scheme


21 Jan 2015
 
 

Price Chopper Supermarkets has launched a  new specialty pharmacy programme, which expands pharmacy services in an effort to provide more convenient and personalised solutions for patients living with chronic and complex health conditions. This programme is part of a partnership with Aureus Health Services, a pharmacy and health management company. The new programme will provide patients with access to specialty medications, which can be complex to administer, have a high cost, or require special storage or handling, at their local community pharmacy. Chronic diseases that are typically treated with specialty medications include Rheumatoid Arthritis, Psoriatic Arthritis, Hepatitis, Psoriasis, Ulcerative Colitis, HIV/AIDS, Multiple Sclerosis and Crohn's Disease. Additional services include providing educational resources, developing an individualised clinical care plan, coordinating insurance benefits, finding financial assistance to help patients afford their medications, and ensuring continuous patient care throughout the course of treatment. The Golub Corporation owns and operates 134 Price Chopper and Market 32 grocery stores.

Web: http://www.pricechopper.com

 
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Morrisons' Match & More 'ahead of expectations'


20 Jan 2015
 
 

UK supermarket chain, Morrisons, has announced its Christmas trading figures. The company reports that sign-ups for its new loyalty programme, Match & More, are 'ahead of our expectations', and that 'customer feedback has been excellent.' In the six weeks to 4 January, total sales (for supermarkets, online & convenience stores) excluding fuel were down by 1.3% and LFL sales excluding fuel down were down 3.1%. After passing on the benefit of lower oil prices to its customers, total sales including fuel were down 3.6% and LFL sales including fuel were down 5.2%. Online contributed 1.0% to LFL during the period. The like-for-like sales were a step-up on recent quarters and trends in the key operational measures continued to improve. The company's three-year cost saving and cash flow targets remain on track. The online business delivered its millionth order on the first anniversary of its launch. Morrisons has proposed closing ten loss-making stores during 2015. The company continues to expect the 2014/15 underlying profit before tax to be in the range 335m-365m, after 65m of new business development costs and 70m of one-off costs.

Web: http://www.morrisons.com

 
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Dates announced for 3-Day MBA in Loyalty


19 Jan 2015
 
 

A three day MBA in Loyalty, taught by Mike Atkin, Chairman of the Customer Strategy Network,  is being held on 16-18 March 2015 in Johannesburg, South Africa. As well as being available as a 3 day course, it is also available as an in-house training course or a 12 hour online MBA. It focuses on core loyalty principles, offering insight into global best practices. It shows how to create customer value, how to collect, manipulate and articulate data analytics, the importance of rewards programmes and the challenges facing loyalty programmes. The course includes high profile case studies that highlight the importance of data, the operational and strategic benefits of coalition programmes, and includes examples of data analytical applications. Mike Atkins has more than 20 years' experience in the loyalty field and has been involved in the design, development and implementation of many successful loyalty programmes. Contact jasmina.jakimova@terrapinn.com (or +44 207 608 7045) for details or to register.

Web: http://www.terrapinn.com

 
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Virgin Hotels introduces 'The Know' loyalty scheme


16 Jan 2015
 
 

Virgin Hotels has launched The Know, a hotel frequent guest programme. Members receive personalised service and recognition, and are the first to know about what is happening within Virgin Hotels and its partners. To join, guests need to visit virginhotels.com. A short questionnaire asks them to share their pet peeves, allergies, and even their dog's favourite treat. It also asks their cocktail and snack of choice, and what should and shouldn't be found in their mini bar. Enrolled guests receive benefits such as: prearrangement of activities before arriving at hotel; complimentary room upgrades (based upon availability); exclusive offers on rooms, food, beverages and brand partnerships (including other Virgin companies); invitations to special events at Virgin Hotels; and birthday, anniversary and special occasion surprises and delights.

Web: http://www.virginhotels.com

 
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Alaska's Mileage Plan members check 1 bag free


15 Jan 2015
 
 

Throughout January Alaska Airlines Mileage Plan members can check in one bag free: the standard US$25 bag fee is being waived to encourage new and existing members to experience the benefits of Alaska's frequent flier programme. Customers who are not Mileage Plan members can sign up (free) online prior to their trip or at the airport before they check in their bags. All checked bags come with Alaska's baggage service guarantee: if a customer's checked bag does not reach baggage claim within 20 minutes of the plane's arrival at the gate, the customer is entitled to a US$25 discount for use on a future Alaska Airlines flight - or 2,500 Alaska Airlines Mileage Plan miles.

Web: http://www.alaskaair.com

 
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Points & Mileage Plus sign long-term agreement


14 Jan 2015
 
 

Loyalty currency management specialists, Points, has begun a long-term principal relationship with United Airlines' subsidiary MileagePlus, under which Points will power its Buy, Gift and Transfer and Reinstate Miles, as well as several other ancillary products available to MileagePlus members. All programmes are immediately available. At the same time, Points acquired substantially all of the assets of Crew Marketing International, a long-time MileagePlus vendor. Points' solutions aid the management and monetization of loyalty currencies ranging from frequent flyer miles and hotel points to retailer and credit card rewards for more than 50 partners worldwide. Points also manages Points.com, where almost 4 million consumers use its loyalty wallet to not only track all of their loyalty programmes but also trade, exchange and redeem their miles and points.

Web: http://www.points.com

 
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United Airlines offers premim passengers a bonus


13 Jan 2015
 
 

United Airlines has launched a bonus-miles promotion in which MileagePlus members can significantly boost the award miles they earn for flying in its premium cabins, by up to 12,000 bonus award miles per flight segment in addition to base earnings and other bonus miles they typically earn. Customers who buy premium-cabin tickets for United and United Express-operated flights and United-marketed flights operated by partners Air Canada, ANA, Austrian, Brussels Airlines, Copa, Lufthansa and Swiss also qualify for the promotion. Members don't have to register for the promotion; United adds the bonus miles to their MileagePlus accounts after they have completed a qualifying flight.

Web: http://www.united.com

 
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50% of students abuse their student cards


12 Jan 2015
 
 

A survey by youth media brand Student Beans, of 722 UK university students on their online shopping habits and their attitudes toward student discounts, reveals that 83% of students say that if a retailer offers a student discount they are more likely to shop there. Two in three students say that they expect a student discount, and 85% of respondents say that the experience they have with a brand during their time at university is likely to influence where they shop or what they buy in the future. Some 38% of respondents said they spend more than five hours per week shopping online and 66% had redeemed a student discount online in the past month (21% had redeemed a student discount via a mobile app). H&M, River Island and Primark were the top three brands that students would like to see offering a student discount all year round, while Tesco, Boots and Nando's also featured in the top ten. While demand for student specific discounts is high, access to them online is limited because most retailers don't have a way of verifying a shoppers' student status online. Student Beans has developed a student verification technology to solve this, so retailers can bring their in-store offers online. SBiD facilitates discounts in over 20 countries globally. Brands including Topshop, French Connection, Sainsbury's Mobile, Goldsmiths, Umbro, MOO and Topdeck Travel are already signed up. However, the research also revealed that 50% of students admit they have given their student card to someone else to use, while 28% have previously borrowed a student card from someone else. Over half of recent graduates (53%) had tried to use their student discount card once it had expired.

Web: http://www.thebeansgroup.com

 
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Paytronix & NCR team up on diner loyalty


9 Jan 2015
 
 

Paytronix Systems and NCR Corporation have partnered to enable the Paytronix Rewards platform to integrate with the NCR Aloha POS system via the NCR Cloud Connect ecosystem. Cloud Connect is a platform that supports NCR's cloud-based integration strategy that enables restaurants to quickly and easily implement new features across a range of digital offerings from ecosystem partners, thus giving the restaurants extended capabilities to process orders, post payments, track loyalty and special offers, view check details, and provide access to critical restaurant data in real time. As part of its work with NCR, Paytronix will port its current integration to the NCR Aloha POS system to the Cloud Connect platform. While this is happening, the Paytronix platform will continue to support dozens of restaurant chains, representing approximately 1,000 individual restaurant sites. Once available, the new Cloud Connect integration will enable Paytronix to seamlessly integrate, maintain and deploy its solution across NCR's broad install base of more than 100,000 restaurants.

Web: http://www.paytronix.com

 
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Ibotta's shopping app & Amazon offer extra cash back


8 Jan 2015
 
 

Ibotta (a US retail shopping app that gives its some six million users cash back when they shop) and Amazon have partnered to enable Amazon shoppers to receive additional cash back on a range of products purchased directly on Amazon.com. Shoppers download the free app to their phone, check which of their favourite products have Amazon.com rebates available, follow the link to make a purchase, and check out as normal. Ibotta verifies the purchase with Amazon.com and provides cash directly into the member's Ibotta account, usually on the same day. To date, nearly six billion rebates have been viewed on Ibotta, and 100 million brand interactions have been completed. Consumers have earned over US$15 million in cash rewards from purchases made at participating retailers.

Web: https://ibotta.com

 
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American Airlines unveils 2015 bonus miles promotion


7 Jan 2015
 
 

American Airlines' 2015 bonus mile promotion will offer AAdvantage and Dividend Miles members more miles based on the distance flown, the fare purchased and the member's elite status level. During 2015, American will reward customers who are members of either the AAdvantage or Dividend Miles programmes with bonus miles for purchased First or Business Class tickets on all eligible flights marketed or operated by either airline. The promotion provides bonus miles in addition to base mileage and elite status/class of service bonuses that customers normally earn. The amount of bonus miles earned will depend on the customer's elite status level and the length of the flight. Registration is not necessary - all bonus miles will be automatically added to members' accounts after the eligible flight is completed. Over the past year, American has rolled out enhanced benefits to members flying on either airline, including: reciprocal earning and redemption opportunities; reciprocal elite status benefits, including lounges; monthly traveller and daily Wi-Fi passes valid on both airlines; new seats throughout on several aircraft types and fully lie-flat seats on all of American's long-haul international fleet; satellite-based Internet access providing connectivity for international flights; a new look and feel to Admirals Club lounges with upgrades to food and furnishings; on board power ports and video screens at every seat on nearly all newly delivered aircraft; and modernised airport experience with improved and updated kiosks to speed up airport check-in.

Web: http://www.aa.com

 
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Email more likely than Social to trigger e-shopping


6 Jan 2015
 
 

A new survey of UK shoppers from shopping and price comparison website Give as You Live reveals that direct email marketing is more likely to trigger online shopping than social media posts or advertising. According to the study, the shoppers were distracted 604 times a year by online shopping, spending 71 hours browsing products and services; and 1 in 3 regret clicking (or forget why) they clicked an online shopping link. Fashion websites are the main culprit, with 42% of respondents saying that clothing retailers distracted them the most, followed by travel websites (28%), and DVD and gaming websites (25%). Direct email marketing was found to be the most likely trigger for distracted browsing over social media posts or advertising. But click-happy shoppers aren't always pleased by the retail therapy, with 1 in 3 regretting clicking online shopping links or forgetting why they clicked them most of the time. When consumers compare prices and shop through Give as you Live, a percentage of their spend goes to the charity of their choice or the charity of the month. To date, Give as you Live has helped to raise over 5m for UK charities - every registered UK charity can benefit. Over 3,700 online retailers are taking part, including Tesco, John Lewis, Selfridges, lastminute.com and ASOS.com.

Web: https://www.giveasyoulive.com/

 
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Virgin Hotels & Virgin America team up on loyalty


5 Jan 2015
 
 

Virgin Hotels and Virgin America have teamed up to provide more perks for their Elevate loyalty programme members. Virgin Hotels Chicago is to reward all Virgin America Elevate members with 1,000 Elevate points per stay, plus a special introduction offer of double bonus points for stays from January 15 until March 31, 2015. In addition, Elevate Gold members will receive daily complimentary breakfast and a room upgrade, based on availability. Silver members will also receive an upgrade, based on availability. To qualify for perks, Elevate members will need to make their booking online or by calling Virgin Hotels' reservations and providing their Elevate number. To mark the partnership, Virgin Hotels surprised guests on board two Virgin America flights to Chicago with a hosted social hour of complimentary cocktails and free Wi Fi. In addition, Virgin Hotels is also eliminating some other hotel surcharges, including fees for room service delivery, early check-in, and late check-out.

Web: http://virginhotels.com

 
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Emirates Skywards partners with Russian airline S7


2 Jan 2015
 
 

Emirates Skywards and S7 Airlines, a member of the Oneworld global airline alliance, have formed  a frequent flyer partnership that allows members of both airlines' frequent flyer programmes to earn and redeem miles for travel across their networks. Members of Emirates Skywards frequent flyer programme will be able to earn Skywards Miles when traveling on S7 flights, and can redeem their Skywards Miles for reward flights on S7 in economy and business class. Members of S7's frequent flyer programme, Priority, can earn and redeem Miles when flying with Emirates in either economy or business class.

Web: http://www.emirates.com

 
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Air Miles Canada rewards Habitat for Humanity donations


1 Jan 2015
 
 

Habitat for Humanity Canada has joined with the Air Miles Reward programme, allowing collectors to earn reward miles on donations made. Collectors earn up to 150 reward miles per donation. To qualify for the offer, cardholders must make a donation through the habitat.ca/AirMiles website.  A Can$50 donation earns 15 Air Miles; Can$100 earns 30 Air Miles; on a scale up to Can$500 which earns 150 Air Miles. Habitat for Humanity Canada is a national, non-profit organisation working toward a world where everyone has a safe and decent place to live. With the help of over 63,000 volunteers every year and 58 affiliate organisations from coast to coast, their mission is to mobilize volunteers and community partners in building affordable housing and promoting homeownership as a means to break the cycle of poverty in Canada and around the world.

Web: http://www.habitat.ca

 
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SAA signs Jetblue as latest Voyager partner


31 Dec 2014
 
 

In November, South African Airways (SAA) launched a new frequent flyer partnership with JetBlue Airways in North America. Voyager members can earn mileage credits on flights across JetBlue's network of destinations in the US, Caribbean, and Latin America, while JetBlue's TrueBlue members can earn TrueBlue points on SAA's entire network, where SAA is the operating carrier. The two airlines plan to introduce a redemption programme for award travel for members of their respective frequent flyers during the first quarter of 2015.

Web: http://www.flysaa.com

 
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Ryder launches commercial rental loyalty scheme


30 Dec 2014
 
 

Commercial fleet management and supply chain solution provider, Ryder, has launched a new commercial rental customer loyalty programme, Ryder RedZone, which allows Ryder rental customers to earn points and rewards for each rental dollar they spend. Members can redeem points for a selection lifestyle, sports, and Ryder-branded merchandise options such as hotel stays, consumer electronics, and home and garden supplies. Members can review redemption points online, make selections, and have items shipped to them directly.  Those who take part in monthly opinion polls have 50 points per poll added to their account. Each month members earn 10% of their organisation's net rental spend in points. They receive electronic statements of points - there is no membership card. The programme is currently available to US customers, and is set to launch in Canada in early 2015. Over 9,000 rental customers have so far enrolled.

Web: http://www.ryder.com

 
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